IDBS CUSTOMER SUPPORT - s3. · PDF fileIDBS Platform Software Compatibility and Support...

IDBS CUSTOMER SUPPORT

IDBS Platform Software Compatibility and Support Information

21 February 2018


ID Business Solutions Confidential 2 of 28

Information in this document is subject to change without notice. The software described in this document is furnished under a license agreement or nondisclosure agreement.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or any means electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of IDBS.

The software may be used or copied only in accordance with the terms of those agreements.

The names of actual companies and products mentioned in this document may be trademarks of their respective owners.

IDBS accepts no responsibility or liability for any errors or inaccuracies that may appear in this documentation.



Page 4Page 4Page 4Page 5Page 6Page 6Page 6

E-WorkBook Page 7Desktop Client Page 7Web Client Page 8Application Servers Page 9Database Server Page 10

Page 11IDBS Hubs Page 12

E-WorkBook Inventory Client .............................................................................................................................. Page 13E-WorkBook Inventory Application Server .............................................................................................................................. Page 14E-WorkBook Inventory Database .............................................................................................................................. Page 15E-WorkBook Request Page 16E-WorkBook Connect .............................................................................................................................. Page 17ActivityBase Suite Clients Page 18

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XE Standalone Page 22Page 23Page 24Page 25Page 26Page 27Page 28Quantrix ..............................................................................................................................

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IDBS Chemistry

SARgenReporter

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IntroductionProduct Support LifecycleGeneral Platform SupportCitrix/Terminal Server SupportVirtualisation SupportSymyx Direct Chemistry Support

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..............................................................................................................................E-WorkBook 10 Load Balancer Support

InforSense for E-WorkBook

SARview

XLfit

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ActivityBase XEActivityBase Servers

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The IDBS Support policy for its products is defined below. Support information can be found in the Customer Support Charter using the link below.Customer Support Charter

Support levels for all product versions are defined as one of the following.

Key Support Level

The defined web browser has been fully tested by IDBS as part of the Product Release process. For further details relating to specific web browsersupport please refer to the IDBS Web Browser Support Information statement

S Special SupportN/A Not ApplicableTBA To be Announced

Please note that for ActivityBase, SARgen and XLfit mixed MS Office environments e.g. Office 2003 and 2007 are not supported for the same IDBS product installation.

Office 365 support is limited to the use of the Office desktop client and not Office Web Apps. This document will therefore only reference the supported desktop client for this product, Office 2013.

Windows 7 Support is for Professional, Enterprise or Ultimate Editions. It cannot be guaranteed that other editions will function as expected.

IDBS support the latest Windows service pack unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability.

IDBS support the latest Microsoft Office service pack unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability.

All IDBS Development and Testing is performed with only a single version of the IDBS software installed. Attempting to use multiple versions at the same time is not supported by IDBS and should any issues be encountered it will be requested that only a single software version is installed.

Product Support Lifecycle

The defined configuration has been fully tested by IDBS as part of the Product Release process. Any reported issue will be processed by IDBS Support, where the IDBS Product is still within the supported timeframe (see Product Lifecycle Support below)

The defined configuration has not been tested at IDBS and this environment may not even be available for any issue investigation. It will not be possible for IDBS Support to investigate any reported issues using this configurationNot explicitly tested at IDBS, but IDBS Customer Support support and fixes/workarounds will be provided where possibleThis configuration does not exist e.g. Windows 2000 Server 64 BitSupport is likely to be provided for this platform in the future, but no date for this has currently been set

C Certified

Description

Introduction

YSupported

Configuration

N Not Supported

This document summarises the levels of support that IDBS currently provide for its products in different software environments. It also indicates version compatibility between key IDBS products.

IDBS are committed to providing support for all active versions of released software, i.e. those on Full and Extended support. Products will however reach the end of their supported lifespan as new versions are released. The standard support policy is to provide Full Support for the superseded version for a minimum period of 2 years. After Full Support expires, the product version will be supported with Extended Support for a further 6 months.

Full Support

Extended Support

General Platform Support

All calls to the IDBS Customer Support will be dealt with, including logging of enhancement requests, and defect fixes that will be considered for the next service release or the next product version, where possible.

IDBS Customer Support will answer general questions and assist with providing workarounds to problems. No service releases for these versions will be released.

Out of SupportIDBS Customer Support may no longer have access to this software version and may be unable to assist with any problems or questions. Such issues may be referred to an Account Manager.

Platform support details always relate to the latest service release of the IDBS product unless otherwise indicated.

https://s3.amazonaws.com/knowledgebasecontent/SupportDocuments/customersupportcharter.pdf

https://s3.amazonaws.com/knowledgebasecontent/SupportDocuments/idbswebbrowsersupport.pdf



Configuration 3 Configuration 5• Citrix XenApp Server 6.0 (with all recommended hot fixes applied) • Citrix XenApp Server 6.5 (with all recommended hot fixes applied)• Windows 2008 Server R2 64 Bit SP1 • Windows 2008 Server R2 64 Bit SP1• Microsoft Office 2007 SP2 • Microsoft Office 2013• Oracle Client 11.2.0.x • Oracle Client 11.2.0.x

Configuration 4• Citrix XenApp Server 6.5 (with all recommended hot fixes applied)• Windows 2008 Server R2 64 Bit SP1• Microsoft Office 2007 SP2• Oracle Client 11.2.0.x

IDBS do not support Windows Terminal Server with any of their products.

All IDBS Software Development and Testing is performed using the Windows Groups "Administrators" followed by "Users". This ensures Non-Admininstrative Users can successfully use IDBS Software. The "Users" group is used as per Microsoft recommendations for running applications. Customer specific User Groups must be validated by the customer and IDBS does not take responsibility for the configuration or testing of these.

For each Oracle client installation you should ensure that the Oracle NLS_LANG parameter matches that of the database. To find out what character set, language, or version of Oracle you are currently using, the following query should be executed in SQL Plus:

The Result Writing Component (RWC) server for ActivityBase 7.x is not currently supported when run on the same Windows 2003 server as the Citrix Server.

IDBS support the latest Oracle patch set for each major version unless otherwise stated. Customers are recommended to upgrade to the latest patch set for maximum stability.

The client workstation Regional Settings should match those of the Oracle Client Settings i.e. if the Oracle decimal separator is set as ‘.’ then this should be the same within the Windows Regional options. Failure to do this can result in numeric data corruption.

This should be compared to the Oracle Client settings. This can be determined by executing the following query in SQL Plus:

SELECT A.VALUE FROM NLS_SESSION_PARAMETERS A WHERE A.PARAMETER=’NLS_NUMERIC_CHARACTERS’;

The results of both these queries should be the same.

SELECT A.VALUE FROM NLS_DATABASE_PARAMETERS A WHERE A.PARAMETER=’NLS_NUMERIC_CHARACTERS’;

Citrix Knowledge Center Document ID CTX159159 – Troubleshooting and Explaining Session Sharing

Citrix/Terminal Server Support

When using Citrix it is necessary to ensure that all IDBS Applications are published ensuring that Session Sharing is set correctly due to applications calling others e.g. SARgen and SARview. For details on Citrix Session Sharing please refer to the following Citrix article:

Standard Edition One, Standard and Enterprise editions of Oracle are supported with the exception of ActivityMart which is only supported on Enterprise Edition.

For client applications running on Windows 7, 8 and Vista, all development and testing at IDBS is performed when User Account Control (UAC) configured to the lowest setting. If experiencing problems please disable this feature.

Oracle Notes

For ActivityBase chemistry customers, matching the Oracle client language and numeric character settings to the database server are not sufficient; instead the Windows locale should match the database locale to allow numeric chemistry settings to be correctly saved as floating point numbers.

Where applicable, Citrix Terminal Server Full Support is limited to the following configurations:

http://support.citrix.com/article/CTX159159&searchID=33450652



Investigation of problems that may, in the sole opinion of IDBS be related to connection to Symyx Direct, will be handled as follows:

E-WorkBook 10 Load Balancer Support

For further information, please see E-Workbook White Paper - Load Balancer Configuration on the Customer Support Portal.

Virtualisation Support

Symyx Direct Chemistry Support

IDBS will support customers who run IDBS products that make connections with Symyx Direct versions 5.1 and above. However, IDBS may not be able to recreate the exact client environment with respect to the Symyx Direct version.

1) IDBS will provide standard support to all IDBS products2) If a problem is encountered, the client may be required to assist IDBS in locating the cause of the issue by recreating and troubleshooting the problem on the client installation

Software virtualisation, such as VMWare is supported by IDBS according to a standard set of definitions. This includes running Windows emulators such as VM Fusion for Macs. These can be found in the following document:

IDBS Virtualisation Support Information

For issues suspected of being related to the load balancing technology in place, IDBS will provide support on the basis of reasonable endeavours, but reserves the right to require customers to reconfigure their E-WorkBook deployment to bypass such third-party technology to eliminate or isolate this as the root cause.

3) If a defect is confirmed and a fix is provided, IDBS may request the client to assist in confirmation of the fix

This is the support policy for IDBS products that make connections to the Symyx Direct chemistry data cartridge.

IDBS expects customers making use of load balancers to have entered into a technical support contract with a suitable third party to obtain assistance with technical issues relating to this technology. IDBS is willing to work with customer-contracted third-parties to resolve issues involving the interaction of E-WorkBook and load-balancing technology.

IDBS has tested E-WorkBook against the commercially available load balancer product Nginx Plus and has made available a document describing how this product was configured for this testing. However, this does not constitute an endorsement of this or any other third-party load balancing product.

https://s3.amazonaws.com/knowledgebasecontent/SupportDocuments/idbsvirtualisationsupportinformation.pdf



Version

Windows 7 Windows 8 Windows 10 2007 2010 2013 2016 Conf. 3 Conf. 4 Conf. 5

321 or 64 Bit 64 Bit 64 Bit 32 Bit 321 or 64 Bit 321 or 64 Bit 321 or 64 Bit

9.4.0 Y Y N Y Y N N Y Y N

9.4.1-9.4.3 Y Y N Y Y Y N Y Y N

10.0.x Y Y N N Y Y N N N Y

10.1.x Y Y N N Y Y Y N N Y

10.2.x Y S Y N Y Y Y N N Y

10.3.x Y S Y N Y Y Y N N Y

VersionISIS

DrawSymyx Draw

BIOVIADraw

5.02 5.03 5.04 6.03 6.057.0.1 - 7.0.3

11 12 13 14 15 2.5 3.3 4.0 4.1 4.2 6.0 16.0Viewer/

FullViewer/

FullViewer/

FullViewer/

FullViewer/

FullViewer/

Full9.4.x S Y Y N N Y S Y Y N Y N Y Y Y Y N N

10.0.x S Y Y N N Y S Y Y N Y N N N Y Y Y N

10.1.0 S Y Y N N Y S Y Y N Y N N N Y Y Y N

10.1.1 - 10.1.3 S Y Y Y Y Y S Y Y N Y Y N N Y Y Y N

10.2.0 - 10.2.1 S Y Y Y Y Y C Y Y N Y Y N N Y Y Y N

10.2.2 S Y Y Y Y Y C Y Y N Y Y N N N S S Y



Notes

Version ActivityMart InforSenseCompound

Registration3.3.4 1.1.x

8.1.x - 9.2.x 8.3.x - 8.5.x 9.0.x - 9.2.x

9.4.x Y N N Y3 Y

10.0.x Y Y Y N N

10.1.x - 10.3.x Y N Y N N

General Notes

For ActivityBase Compatibility, "Compound Registration" refers to the ability to register Chemical compounds from E-WorkBook to ActivityBase. "Results" refers to the export of tested data from ActivityBase to E-WorkBook.

Windows 8 support refers to Windows 8.1 for all versions, except E-WorkBook 9.4.0 which is supported on Windows 8.0 only.

Accelrys Draw Marvin Sketch

Y

Y

Y

Y

Y

Y

S

S

S

Y Y

E-WorkBook 9.4 cannot integrate with PKCS#11 hardware tokens on 64-bit Windows.

The Browser Tabs functionality in the Desktop client requires a 32 bit Java JRE (version 6 or 7) to be installed.

Results

E-WorkBook Desktop ClientMS Office Version ¹ Citrix Support Language Support

European O/S & MS Office

Japanese O/S & MS Office

Client Operating System

Y

E-WorkBook Desktop Client - Third Party Software CompatibilityChemistry Drawing Packages Prism Support

ChemDraw

E-WorkBook IDBS Compatibility

If working with Office 2007 documents in an environment where Office 2003 is still utilised, the Office 2003 installations must have the ‘Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 File Formats’ installed. This is required to ensure that Office 2007 document formats such as .docx and .xlsx can be opened with Office 2003.

Prism Support shows the versions of the Prism Viewer or Full version used for IDBS Testing. Where the Full version has not been tested, but the Viewer has, IDBS would expect this to function as expected but cannot guarantee this. Please note no testing is performed with the 'Network license' of Prism and IDBS cannot guarantee the functionality of this installation type.

ActivityBase1 For Office Support with E-WorkBook the following documents types are tested and supported for document insert, display pages functionality and inclusion of the document within PDFs: Word, Excel and PowerPoint. The other documents within MS Office may be captured by E-WorkBook but the inclusion of these documents in Page Previews and within PDFs has not been explicitly tested by IDBS.2 Whilst the E-WorkBook client is supported on 32 bit Windows, IDBS recommends that customers use 64 bit Windows with the E-WorkBook 64-bit client so that more memory can made available to the application. This will result in better performance and capabilities especially when handling large files. If a 32 bit Windows is used to capture large files customers may experience issues.

3 E-WorkBook 9.4.x support is limited to ActivityMart 3.3.4 and E-WorkBook 9.4.2. Please note that catalog inheritence and the Asset Hub are not supported.



VersionChrome3

24 31 38 45.2 ESR 52 ESR 9 10 11 6.0 6.1-6.2 7 8 9 10 11

9.4.0 C N N N N C C N C C N N N N N N Update 45

9.4.1 - 9.4.3 C N N N N C C C C C C N N N N N Update 45

10.0.x N C N N N N C C N C C C N N N N

10.1.0 N N C N N N C C N N C C N N N N

10.1.1 N N C N N N C C N N C C N N N 49

10.1.2 N N C N N N C C N N C C C N N 51

10.1.3 N N C N N N C C N N C C C N N 53

10.2.0 - 10.2.1 N N N C N N N C N N N C C N N 53

10.2.2 N N N C N N N C N N N N C C N 53

10.2.3 N N N N C N N C N N N N C C N 60

10.3.x N N N N C N N C N N N N N C C 63

Notes

Version

Windows 7Windows

8.0Windows

8.1Windows

10

32 or 64Bit 64Bit 64Bit 64Bit 10.8 10.9 10.10 10.11 10.12 10.13

9.4.0 Y Y N N Y N N N N N

9.4.1 - 9.4.3 Y N Y N Y Y N N N N

10.0.x Y N Y N Y Y Y N N N

10.1.x Y N Y N N Y Y N N N

10.2.0 - 10.2.1 Y N S Y N N Y Y N N

10.2.2 - 10.2.3 Y N S Y N N Y Y Y N

10.3.x Y N S Y N N N Y Y Y

Version

Windows 7Windows

8.1Windows

10

32 or 64 bit 64 bit 64 bit 10.8 10.9 10.10 10.11 10.12 10.13

10.0.x Y Y N Y Y Y N N N

10.1.x Y Y N N Y Y N N N

10.2.0 - 10.2.1 Y S Y N N Y Y N N

10.2.2 - 10.2.3 Y S Y N N Y Y Y N

10.3.x Y S Y N N N Y Y Y

General NotesFor support information about Display Pages and PDF generation using the E-WorkBook Suite Web Client, please see the "E-WorkBook Web Feature Support Matrix" document.

PKI authentication and signing is not supported by the E-WorkBook web client.

N/A

Firefox Supported Update

Java 6 Java 7

N

Internet Explorer2 Safari

N/A

N/A

ChemAxon Registration SystemChemAxon Version

Java Runtime1

E-WorkBook Web Client

1 A locally-installed Java runtime environment is required for external document editing in E-WorkBook 9.x. The listed Java update refers to the earliest release tested at IDBS to guarantee support for this feature. Note that a locally-installed Java runtime environment is not required for E-WorkBook 10.

N/A

N/A

RegistryCxn-16.11.21-1195


N/A

Web Browser

N/A RegistryCxn-16.11.21-11957

N

N/A

N/A

7 ChemAxon version RegistryCxn-17.05.22 is supported for E-WorkBook version 10.2.3.1 only.

E-WorkBook Web Client Applications4

IDBS External Editor Integration5, IDBS Spreadsheet Designer, Print to E-WorkBook Web6

Mac OSX

6 This replaces the previous ‘Send to EWB’ application, which was available up to & including version 10.2.0.

N/A

N/A

N/A

N/A

N/A

N/A




N/A

N/A

N/A

N/A

N/A

Mac OSX

Operating System

E-WorkBook Web Client

4 Web client applications are optional, locally-installed software components that add functionality to the web client.5 By default, the External Editor Integration application will support the following file extensions: .doc, .docx, .xls, .xlsx, .ppt, .pptx, .prism, .txt

N/A

N/A

N/A

N/A

2 Support for Internet Explorer 10 and 11 is limited to the Desktop version, and not the Windows "Metro style" environment on Windows 8.

3 Support for a particular E-WorkBook release is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing.Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser.



Version

Windows Server 2008

Windows Server 2012

Solaris 10Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

R2 R2 64Bit 64Bit 64Bit 64Bit

9.4.x Y Y S Y Y N

10.0.0 - 10.0.1 Y Y N Y Y N

10.0.2 - 10.0.3 Y Y N Y Y Y

10.1.x Y Y N Y Y Y

10.2.x Y Y N Y Y Y

Version

Windows Server 2008

Windows Server 2012

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

Windows Server 2008

Windows Server 2012

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

R2 R2 64Bit 64Bit 64Bit R2 R2 64Bit 64Bit 64Bit

10.0.x Y Y N N N Y Y N N N

10.1.x Y Y S Y Y Y Y S Y Y




Version

Windows Server 2008

Windows Server 2012

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

R2 R2 64Bit 64Bit 64Bit

10.x Y Y S Y Y

Version

Windows Server 2008

Windows Server 2012

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

R2 R2 64Bit 64Bit 64Bit

10.0.x Y Y Y Y S

10.1.x Y Y S Y Y

10.2.x Y Y S Y Y

10.3.x Y Y S Y Y

NotesThe Web Chemistry Server is required to save and search on chemical structures in the Web client only.

The Legacy Update Application Server is required to allow the E-WorkBook 9.x desktop client to be upgraded to E-WorkBook 10.0.0 using Assisted Deployment.

E-WorkBook Application ServerOperating system

E-WorkBook Spreadsheet ServerSpreadsheet Server Spreadsheet Server Load Balancer

E-WorkBook Web Chemistry Server

E-WorkBook Legacy Update Server



Version

Windows Server 2003

Windows Server 2008

Windows Server 2012

Solaris 5.10 (Solaris 10)

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

11.2.x 12.1.x

64Bit R2 R2 64Bit 64Bit 64Bit 64Bit 64Bit 64Bit

9.4.x N Y N S Y Y N Y N Y

10.0.0 - 10.0.1 N Y N N Y Y N Y N Y

10.0.2 - 10.0.3 N Y Y N Y Y Y Y Y Y

10.1.x N Y Y N Y Y Y Y Y Y



NotesOracle 12c is supported in E-WorkBook 10.0.2 and above, and has been tested using version 12.1.0.2 Enterprise only. Please note that only installs are supported; to upgrade from Oracle 11, E-WorkBook must first be upgraded to 10.0.2 before following the "E-WorkBook 10.0.2 - Upgrading or Migrating To Oracle 12c" document to migrate to a new server running Oracle 12. For E-WorkBook 10.0.2 and above, Oracle 12c is only supported on Windows Server 2012 R2 and Red Hat Linux 7; Oracle 11 is only supported on Windows Server 2008 R2 and Red Hat Linux 5 & 6. For E-WorkBook 9.2, 9.3, 9.4 and 10.0 upgrades, Oracle 11.2.0.3 or above must be installed to address Oracle defects corrected by Oracle in this release. IDBS Support recommends installing the latest Oracle patchset. Please note Oracle 11.2.0.4 has only been explicitly tested against E-WorkBook 9.4.1 and above. "IDBS have observed that performing an out-of-place Oracle upgrade on an E-WorkBook database will encounter Oracle defects related to Oracle text indexing and CDC functionality (CDC in E-WorkBook 10.0.1 and below). Therefore IDBS strongly recommend that a new Oracle instance is created at the required Oracle version and the IDBS export-import procedure is used to migrate an E-WorkBook database. This procedure is described in the E-WorkBook Suite Database Export Import Guide; a version for each E-WorkBook release is available on the Customer Support Portal. For more information see KnowledgeBase article KB201407002474."

E-WorkBook Oracle Database ServerServer Operating System Oracle Version

RAC



Version

WindowsServer 2003

WindowsServer 2008

WindowsServer 2012

WindowsServer 2012

Red Hat Linux 4

Red Hat Linux 5

Red Hat Linux 6


64Bit R2 R1 R2 64Bit 64Bit 64Bit 64Bit

1.0.x Y Y N N S Y N S

1.1.x N Y Y Y N Y Y S

Version

9.4.x 10.x 7 8 9 10 10 24 5 (OSX) 6 (OSX) 2003 2007 2010 2013

1.0.x N N N C C N C N C N Y Y Y N

1.1.x Y N N N C C N C N C Y Y Y Y

Version

1.0.x1.1.x

Version MySQL DB2 Postgres

10.2.x 11.2.x 5.0.x 2005 2008 8.2.x 8.2.x

64Bit 64Bit 64Bit 64Bit 64Bit 64Bit 64Bit

1.0.x Y Y Y Y Y Y Y Y


Notes

It is highly recommended that Java Automatic Update is disabled on client machines using the Java Control Panel.

The IDBS Structure Viewer and Convert Structure Format nodes are only supported on servers running Windows 32 or 64 bit and on the client machine running 32 or 64 bit Windows.

IDBSChemRenderer plug-in should not be installed at all on the different configurations.

The supported OS version for the IDBS Chemistry is a superset of those supported for InforSense for E-WorkBook.

Client

InforSense for E-WorkBookJava Runtime Support

Server

Oracle Version

Admin Portal Web Browser

Y

N

InforSense for E-WorkBook Database Connector Vendor SupportSQL Server

N

E-WorkBook

IDBS Software

InforSense for E-WorkBook Operating System Support

MS OfficeExcel

InforSense for E-WorkBook Software Compatibility

RAC

Internet Exporer Firefox Safari

PKI authentication is not supported when using InforSense for E-WorkBook

Please refer to the E-WorkBook Software Support Matrix for client OS, Citrix and language support requirements

1.6.0_32 1.7.0_25 1.6.0_32 1.7.0_25

Y

N

N

Y

Y



Version

1.1.0 1.1.1 1.1.2 1.1.3 2.1.0 2.1.2 2.1.4 2.1.7 2.1.11 2.1.14

9.4.0 Y N N N N N N N N N

9.4.1 N N N N N N N N N N

9.4.1.1 N Y N N N N N N N N

9.4.2 - 9.4.3 N N Y N N N N N N N

10.0.0 - 10.0.1 N N N N N N N N N N

10.0.2 - 10.0.3 N N N Y N N N N N N

10.1.0 - 10.1.1 N N N N Y N N N N N

10.1.2 N N N N N Y N N N N

10.1.3 N N N N N N Y N N N

10.2.0 N N N N N N N Y N N

10.2.1 N N N N N N N N Y N

10.2.2 - 10.2.3 N N N N N N N N N Y

10.3.x N N N N N N N N N Y

Notes

The version of the Hub refers to the database version of this release and their compatibility with specific E-WorkBook versions.

E-WorkBook PKI authentication is not supported when using the IDBS Hubs.

N N

N

N

Y

N

N

N

N

N N

Y

N

N

N N

N N

E-WorkBook Hub Compatibility

BiomolecularHub

Clinical DataHub

2.0.0 1.0.0

Translational Sciences Hubs

N N

N N

N N

N N



VersionChrome1

45.2 ESR 52 ESR 10 11 7 8 9 10 11

1.2.0 C N C C C C C N N 53

1.3.0 C N C C C C C N N 53

2.0.0 C N N C N C C N N 53

2.1.0 C N N C N N C C N 53

2.1.1 C C N C N N C C N 60

2.2.0 N C N C N N N C C 63

Version

1.2.01.3.02.0.02.1.02.1.12.2.0

Notes1 Support for a particular E-WorkBook release is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing.

E-WorkBook Inventory IDBS CompatibilityE-WorkBook

10.1.x 10.1.2

Y Y Y

10.2.2

Y

N N Y

N N

N

N N

N

N

N N

Firefox Internet Explorer

10.1.3

NN

N

N N

10.2.1

Y

N

N

N

Y

Y

10.2.0

N

E-WorkBook Inventory Client

Safari

N N N N N

N

N

10.0.3

N N N N

N

N N Y

10.2.3

N

N

N

N

Y

N

N

Y

10.3.0

N

N

N



Version PythonWindows

Server 2008 R2

Windows Server 2012

R2

Red Hat Linux 6.2+

Red Hat Linux 7.0+

Python 3

64Bit 64Bit 64Bit 64Bit 64Bit

1.2.0 Y Y Y Y Y

1.3.0 Y Y Y Y Y

2.0.0 Y Y Y Y Y

2.1.0 Y Y Y Y Y

2.1.1 Y Y Y Y Y

2.2.0 Y Y Y Y Y

Java 8

1.8.0_60

Java Runtime

Y

Y

E-WorkBook Inventory Application Server

Y

Y

Y

Y



Version

3.0.x 3.4.xWindows

Server 2008 R2

WindowsServer 2012

R2

Red Hat Linux 6.2+

Red Hat Linux 7.0+

64Bit 64Bit 64Bit 64Bit 64Bit 64Bit

1.2.0 Y N Y Y Y Y

1.3.0 Y N Y Y Y Y

2.0.0 N Y Y Y Y Y

2.1.0 N Y Y Y Y Y

2.1.1 N Y Y Y Y Y

2.2.0 N Y Y Y Y Y

NotesThe E-WorkBook Inventory is only supported on a subset of the E-WorkBook browser and platform systems.

E-WorkBook PKI authentication is currently not supported in E-WorkBook Inventory.

E-WorkBook Inventory MongoDB Database ServerMongoDB Server Operating SystemMongoDB



Web Browser FireFoxInternet Explorer

52 11 8 9 10

C C S S C 60

E-WorkBook Request

E-WorkBook Request

SafariChrome1

E-WorkBook Request IDBS Compatibility

2Raising work from the Spreadsheet is not supported, but users can still raise work from within Request, track status and use SSO.

10.2.0 10.2.1 10.2.2 10.3.0

S2 Y Y Y

10.2.3

Y

E-WorkBook

1 Support for E-WorkBook Request is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing.Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser.



Web BrowserFireFox

Internet Explorer

52 11 8 9 10

C C S S C 60

E-WorkBook Connect Spreadsheet Support2

E-WorkBook Connect Stoichiometry Support2

E-WorkBook Connect2

E-WorkBook Connect

SafariChrome1

10.2.0 10.2.1 10.2.2

Y Y Y

9.0.x

Y

9.1 9.2

Y

1 Support for E-WorkBook Connect is for the version of Chrome that has been defined; this is the current version of Chrome available at the time of testing.Support for Chrome is listed as Supported rather than Certified due to the automatic updates of this browser.

2 IDBS compatibility with E-WorkBook Connect is related to the version of the IDBS products that can be used with ConnectBot.

Y

ActivityBase Compatibility

E-WorkBook Connect IDBS Compatibility E-WorkBook Compatibility

10.2.3 10.3.0

Y Y

YN N N N

E-WorkBook Connect IDBS Compatibility



Version Client Operating System MS Office Version Oracle Client Version

Windows 8.1

Windows 2007 2010 2013 2016 11.2.x 12.1.x

64Bit 10 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit

8.1.x - 8.4.x Y N Y Y Y N Y N

8.5.x Y N Y Y Y N Y Y



9.2.x Y Y N Y Y Y Y Y

Version SARview XLfit

ISIS Draw Symyx Draw Biovia Draw

12 13 14 15 2.5 3.3 16.1 4.0 4.1

8.1.x Y Y Y N N N N N N Y Y Y Y N N Y S N Y Y

8.3.x N N N Y N N N N N Y Y Y Y N N Y S N Y Y

8.4.x N N N N Y N N N N Y Y Y Y N N Y S N Y Y

8.5.x N N N N N Y N N N Y Y Y Y Y Y Y S N Y Y

9.0.x N N N N N N Y Y Y Y Y Y Y Y Y Y S N Y Y

9.1.x N N N N N N Y Y Y Y Y Y Y Y Y Y S N Y Y

9.2.x N N N N N N Y Y Y Y Y N N N Y Y S Y Y Y

VersionChrome2 Edge

9 10 11 31 38 45 52 32/64bit 38

8.1.x C C C C N N N 38 N

8.3.x N C C C N N N 43 N

8.4.x N C3 C C C C N 45 N

8.5.x N C3 C C C C N 47 N

9.0.x N N C N C C N 50 N

9.1.x N N C N C C N 50 N

9.2.x N N C N N C C 55 C

Notes

IDBS Web Browser Support Information statement

Support for NPAPI plug-ins has been desupported from Chrome version 45. See:https://support.google.com/chrome/answer/6213033?hl=en-GB

1For E-WorkBook integration, please refer to the E-WorkBook Client E-WorkBook IDBS Compatibility section.

Firefox (ESR)

8.0.x 9.2.x

ActivityBase Web Browser SupportWeb Browser

Internet Explorer

7.8.x 8.1.x 8.3.x 8.4.x 8.5.x 9.0.x

2Support for Chrome on the ActivityBase 8.1.x and above web client is listed as Supported rather than Certified due to the automatic updates of this browser. Testing was carried out using a range of versions between 33 and 50; the table lists the latest release of Chrome that was tested for this version. For further information on Supported and Certified browsers, please refer to the following document:

ActivityBase XE

9.1.x

ActivityBase Suite Software CompatibilityChemistry Drawing Packages

ChemDraw7.3.3- 7.3.5

Accelrys Draw5.4.x - 5.5.x

Y

Y

Y

Y

Y Y

Y Y

Y Y

Y Y

ActivityBase Suite (this includes all related utilities e.g. Object Manager)Language Support



Y Y

Windows7

32 or 64 Bit

Y

https://s3.amazonaws.com/knowledgebasecontent/SupportDocuments/idbswebbrowsersupport.pdf

https://support.google.com/chrome/answer/6213033?hl=en-GB



As the chemistry rendering functionality in the web client (versions 8.1 to 8.4) relies on NPAPI, this means editing of chemical structures is no longer possible in Chrome in these versions.

Support for Firefox refers to the extended support release (ESR) versions only.

If using the Oracle Data Provider for .Net (ODP.Net) to connect with IDBS .Net applications such as Plate Creator and Reporter with Oracle 10 it is necessary to use those components installed with the provided ODAC1020221.exe Prerequisites file. The ODP.Net components supplied with Oracle 10.2.0.4 cause connection problems with these tools.

Running the ActivityBase system, client - Fileserver - Application Server - Oracle Database Server, is only supported in a LAN (Local Area Network) environment. IDBS do not support the use of the ActivityBase Suite over a WAN (Wide Area Network). It is recommended that the connectivity between the ActivityBase Client and the Oracle Server, Application Server and File Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time.

3Due to a known issue in ActivityBase 8.5, Internet Explorer 10 will not currently return chemical structures from the Marvin JS renderer. See KB201512002777 for more details. Internet Explorer 10 has been desupported in ActivityBase 9.

The following must be present or checked for each client running ActivityBase:• Microsoft Internet Explorer• A supported version of Microsoft Office• A supported version of the Oracle Client• .NET Framework (note: the appropriate version is provided with the installation media): - .NET 4.0 for ActivityBase 8.1.x and above - .NET 4.6 for ActivityBase 9.0.x and above

Old style ActivityBase Templates e.g. Standard 4.0, HTS 4.0 and UHTS 4.0 are no longer supported. Support for these ceased on the 2nd of April 2007.

If installing the IDBS Meta Data Administration Console (MAC) it is necessary to install the Oracle provided OLEDB driver on the client workstation.

Java is required for editing chemical structures in the ActivityBase 8.1 to 8.4 web client.• ActivityBase 8.1.x supports Java 7 update 67.• ActivityBase 8.3.x/8.4.x supports Java 8 update 45.Note that ActivityBase 8.5 and above no longer have requirements on Java to edit chemical structures.



Version

32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit

8.1.x - 8.4.x N N N Y N/A Y N N N S N N N Y N Y N N N N N Y N/A N

8.5.x N N N Y N/A Y N N N S N N N Y N Y N N N N N Y N/A Y

9.0.x N N N Y N/A Y N N N S N N N Y N Y N N N N N Y N/A Y

9.1.x N N N Y N/A Y N N N S N N N Y N Y N S N N N Y N/A Y

9.2.x N N N Y N/A Y N N N S N N N Y N Y N S N N N Y N/A Y

Version

8.1.x - 8.5.x9.0.x9.1.x9.2.x

Version

9.0.x9.1.x9.2.x

Version

R1 R2 R1 R2 32Bit 64Bit 32Bit 64Bit 32Bit 64Bit

1.0.0 N Y N Y N S N Y N/A Y

Notes

Non-chemistry customers may run ActivityBase on any server hardware supported by the indicated Oracle version. IDBS Chemistry customers must adhere to the Oracle Database Server defintions shown above.

N

Windows Server 2012 R2 refers to the Standard edition only.

ActivityBase 8.1.x and above supports Oracle 11.2.0.4 only. ActivityBase 8.5.x and above also support Oracle 12c.

ScreeningBot (IDBS ActivityBase XE Server) is only available to customers with an XE licence.

Windows Server 2008

Windows Server 2012

Red Hat Linux 5

Red Hat Linux 6

Red Hat Linux 7

8.1.x - 8.4.x 8.5.x 9.x.x

N/A Y Y

Windows Server

2012 R2

Y Y N/A Y N Y

Operating System

Y

Windows Server2003

Windows Server

2008 R211.2.x

Y Y

Operating System XE Compatibility

8.1.x - 8.5.x 9.x.x

N YN/A Y


64 Bit 64 Bit

9.x.x8.1.x - 8.5.x

File Server Operating System Web Server Operating System

N

ScreeningBot (XE Server)

Conf. 4

Citrix Support

Y

64Bit

Windows Server 2003

WindowsServer 2008

WindowsServer 2012

N

YN

Y

N

Windows Server

2008 R2

Windows Server

2012 R2

N Y Y N Y

Windows Server

2008 R2

Y Y

Y

Windows Server2016

Y Y YN Y Y N Y Y

Y Y N/A Y N Y



Windows Server

2012 R2

Red HatLinux 7.2

Red Hat Linux 5

Red Hat Linux 4

10.2.x 12.1.xRed HatLinux 6 RAC

ActivityBase Suite Oracle Database ServerOracle VersionServer Operating System

N

N

Y


ActivityBase Web Chemistry Server

ActivityBase Suite Application Servers

N

N

N

N

N Y Y N

N Y YN Y Y N Y

SAMBA Conf. 5

64Bit 64Bit

Conf. 3



VersionWindows

8.1Windows

102007 2010 2013 2016

64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit 64Bit 8.1.x 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x 9.2.x

8.0.x Y N Y Y Y N N N Y Y Y N N N N N N

8.1.x Y N Y Y Y N N N Y Y Y N N N N N N

8.3.x Y N Y Y Y N N N Y Y N Y N N N N N

8.4.x Y N Y Y Y N N N Y Y N N Y N N N N

8.5.x Y N Y Y Y N Y Y Y Y N N N Y N N N

9.0.x Y Y Y Y Y Y Y Y Y Y N N N N Y Y Y

9.1.x Y Y Y Y Y Y Y Y Y Y N N N N Y Y Y

9.2.x Y Y N Y Y Y Y Y Y Y N N N N Y Y Y

Version

8.0.x - 8.3.x8.4.x

8.5.x - 9.0.x9.1.x9.2.x

NotesXE 7.7 and above require .NET 4.0 or higher.

Support for Windows 8.1 is limited to XE 7.8 and above when used with a version of ActivityBase that is supported on Windows 8.1, i.e. XE 8.1 and above.

"ActivityBase XE" refers to the XE Designer and Runner applications that run with the ActivityBase Desktop client. For use of XE Runner Standalone, see the table below.

Windows7

11.2.x

Y

Y

Y

Y

Y

Y

Y

Y

Y

Y

Client Operating System MS Office Version Oracle Client Version Citrix Support

12.1.xConf. 4 Conf. 5

32 or 64Bit

Y

Y

32 or 64Bit

Y

Y

Y

Y

Y

For the platform support requirements for the ScreeningBot (XE Server), see the previous page.

GE IN Cell AnalyzerThermo Scientific

CellomicsPerkinElmer

Columbus

Y

Y

Y

For the MDCStore HCS Provider, please contact IDBS Support.

Running the ActivityBase system, Client - Fileserver - Application Server - Oracle Database Server, is only supported in a LAN (Local Area Network) environment. IDBS do not support the use of the ActivityBase Suite over a WAN (Wide Area Network). It is recommended that the connectivity between the ActivityBase Client and the Oracle Server, Application Server and File Server be at least 100MB/s. Ideally network latency roundtrip time should not exceed 50ms.

Y

Y

S Y

Y


2.5 1.5

YY

Y

N

Y

2000

ActivityBase XE

S Y Y Y Y

ActivityBase XE High Content Screening

S Y Y Y Y

HCS Provider

10002.3

Y



VersionWindows

7Windows

8.1Windows

102007 2010 2013 2016

64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 8.3.x 8.4.x 8.5.x 9.0.x 9.1.x

8.3.x Y Y N Y Y Y N Y Y Y N N N N

8.4.x Y Y N Y Y Y N Y Y N Y N N N

8.5.x Y Y N Y Y Y N Y Y N N Y N N

9.0.x Y Y Y Y Y Y Y Y Y N N N Y Y

9.1.x Y Y Y Y Y Y Y Y Y N N N Y Y

9.2.x Y Y Y N Y Y Y Y Y N N N Y Y

Notes

XE Runner Standalone does not require an installation of ActivityBase or an Oracle client. Multiple versions of XE Standalone are supported on the same computer. The more recent version should be installed last.32 bit Windows is not supported.

XE Runner Standalone

XE Runner Standalone requires .NET 4. This will be installed by the client install pack if it is not already installed.

Operating System Office Version Citrix SupportActivityBase Compatibility

Conf. 4 Conf. 5



Version

Windows XP

Windows Vista

Windows 8.1

Windows

10 22003 2007 2010 2013 2016

32Bit 32Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit

7.3.0 - 7.3.2 Y Y N N Y Y Y N N Y N N

7.3.31-7.3.4 N N Y N N Y Y Y N N Y Y

7.3.5 N N Y S N Y Y Y Y N Y Y

Version

10 11 12 13 14 15 2.1-2.4 2.5 3.2 3.3 4.0 4.1

7.3.0 - 7.3.2 Y S Y N N N S Y S Y N N

7.3.31 N N Y Y N N N Y N S Y Y

7.3.5 N N Y Y Y Y N Y N S Y Y

Notes1SARview 7.3.3 refers to the version provided in two versions of the SARSuite product - 7.3.3 and 7.3.4.

2Windows 10 Support for SARview 7.3.5 does not include exporting reports to Excel which contain images (structures, curves etc)SARview 7.3.5 has been tested on Oracle 12c. Please see KnowledgeBase article KB201601002811 for details on configuration of the SQLNET.ORA file.

Running the SARview client - Oracle Database Server, is only supported in a LAN (Local Area Network) environment. IDBS do not support the use of SARview over a WAN (Wide Area Network). It is recommended that the connectivity between the SARview Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms round trip time.

Y S

32 or 64Bit

Y

Y

Y


Y S

Y S

Windows 7 Conf. 3

SARviewClient Operating System MS Office Version Citrix Support Language Support

Conf.4

Conf. 5


9.1.x - 9.2.x

N

SARview IDBS Software Compatibility

ChemDraw ISIS Draw Symyx Draw Accelrys Draw

Chemistry Drawing PackagesActivityBase Compatibility

N

Office 2010 support for SARview 7.x is only for version 7.2.1 and above. Office 2013 support is limited to SARview 7.3.3.Windows 7 support for SARview 7.x is only for version 7.2.1 and above. Windows 8.1 support is limited to SARview 7.3.3.

8.1.x - 9.0.x

SARview 7.x requires Microsoft .Net Framework version 3.5 to be installed.

N Y

8.0.x

Y

NY

N Y



Version

Windows XP

Windows Vista

Windows 8.1

Windows 10

2003 2007 2010 2013 2016 10.2.x 11.2.x 12.1.x

32Bit 32Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit

7.4.0 - 7.4.1 Y Y N N Y Y Y N N Y Y N N N N Y Y

7.4.1.31 Y Y N N Y Y Y N N Y Y N Y N N Y Y

7.4.2.22 - 7.4.33 N N Y S N Y Y Y Y N Y Y N Y Y Y Y

Version

7.4.0 - 7.4.1

7.4.1.31

7.4.2.22 - 7.4.33

Notes

Windows 7

SARgenClient Operating System MS Office Version Oracle Client Version Citrix Support Language Support

Conf. 3 Conf. 4 Conf. 5European O/S & MS

Office

Japanese O/S & MS

Office

IDBS Software Compatibility


32 or 64Bit

Y

N

Y

Y

Running the SARgen client - Oracle Database Server, is only supported in a LAN (Local Area Network) environment. IDBS do not support the use of SARgen over a WAN (Wide Area Network). It is recommended that the connectivity between the SARgen Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time.

Windows 7 support for SARgen 7.4.x is only for version 7.4.1 and above.

Office 2010 support for SARgen 7.4.x is only for version 7.4.1 and above.

The SARgen Client launches in 32 bit mode on 64-bit Windows 7 and 10 and requires a 32-bit Oracle Client.

8.0.x

Y Y

Y

7.4.x

N

N

N

17.4.1.3 refers to the version of SARgen included in SARSuite 7.3.0 to 7.3.2.27.4.2.2 refers to the version of SARgen included in SARSuite 7.3.3.37.4.3 refers to the version of SARgen included in SARSuite 7.3.4 and 7.3.5.

8.1.x - 9.2.x

N

Y



Version

Windows XP

Windows Vista

Windows 7Windows

8.1Windows

102003 2007 2010 2013 2016 10.2.x 11.2.x 12.1.x

European O/S & MS

Office

Japanese O/S & MS

Office

32Bit 32Bit 32 or 64Bit 64Bit 64Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 32Bit 64Bit

7.5.0 - 7.5.1 Y Y Y N N Y Y Y N N Y Y N Y N Y S

7.5.2 - 7.5.4 N N Y Y N N Y Y Y N N Y N Y Y Y S

7.5.5 N N Y Y Y N Y Y Y Y N Y N Y Y Y S

Version

9.2.x 9.3.x 9.4.x 10.x 10 11 12 13 14 15 2.1-2.4 2.5 3.2 3.3 4.0 4.1

7.5.0 - 7.5.1 Y Y Y N Y S Y N N N S Y S Y N N

7.5.2 - 7.5.4 N N Y Y N N Y Y N N N Y N S Y Y

7.5.5 N N Y Y N N Y Y Y Y N Y N S Y Y

Notes

The Reporter 7.5.5 database install has been tested on Oracle 12c in line with ActivityBase 8.5 support. The Oracle 12c client has not been tested and so is support with an Oracle 11 client only.

N

Running the Reporter client - Oracle Database Server, is only supported in a LAN (Local Area Network) environment. IDBS do not support the use of Reporter over a WAN (Wide Area Network). It is recommended that the connectivity between the Reporter Client and the Oracle Server be at least 100MB/s. Ideally network latency not exceeding 50ms roundtrip time.

Windows 7 and Office 2010 support for Reporter 7.4.x is only for version 7.4.4 and above. Windows 8.1 and Office 2013 support is for Reporter 7.5.2 only.

The Reporter Client launches in 32 bit mode on 64-bit Windows 7 and requires a 32-bit Oracle Client. Currently only Oracle 11 clients have been tested.

Platform Support for Reagent Finder for E-WorkBook is defined as the supported Reporter releases for a particular E-WorkBook version. Reagent Finder is not supported in E-WorkBook 10.

E-WorkBookCompatibility ChemDraw

Chemistry Drawing PackagesActivityBaseCompatibility ISIS Draw Accelrys DrawSymyx Draw

Reporter IDBS Software Compatibility

N

Y

7.4.x

Conf. 3 Conf. 4 Conf. 5

Y

N

ReporterClient Operating System MS Office Version Oracle Version Citrix Support Language Support

8.1.x - 9.2.x

N

8.0.x

N

Y Y

N N Y



Version

Windows7

Windows8.1

Windows10

2007 2010 2013 2016

32 or 64Bit

64Bit 64Bit 32Bit32 or 64Bit

32 or 64Bit

32 or 64Bit

8.0.x8.1.x - 9.2.x

5.4.x Y Y N Y Y Y N Y Y Y Y S Y Y

5.5.x Y Y Y N Y Y Y Y Y Y Y S Y Y

NotesXLfit is only supported on Microsoft Windows operating systems as indicated above. XLfit does not support any Apple Mac operating systems.

XLfitClient Operating System Citrix Support Language Support


Conf. 3 Conf. 4 Conf. 5European O/S & MS

Office

Japanese O/S & MS

Office

MS Office Version



Version

Windows Server 2003

Windows Server 2008



Red HatLinux 3

10.2.x 11.1.x 12.1.x

32 or 64Bit 64Bit 64Bit 64Bit 32Bit 32Bit 64Bit 32Bit 64Bit 32 or 64Bit 64Bit 32Bit 64Bit 64Bit

7.x Y N Y Y Y Y Y N S Y N N N N N

8.0.x Y Y Y Y N Y Y Y Y Y Y N N N N

8.2.x Y Y Y Y N Y Y Y Y Y N S Y N N

NotesOn Solaris systems a set of patches will be required as part of an Oracle Installation. Further software products, patches and packages may also be necessary for the installation of Oracle.

The two required patches for IDBS Chemistry are:

111712 This is the C++ standard library patch

111722 This is the maths library libm patch

Please install the latest updated patches for Solaris.

To check if a given patch is present (e.g., 109147) enter (as root):

1. Type the following:

patchadd -p | grep 109147

will show all versions of the patch you have, and you need to have at least the required dash-revision or higher.

Patch: 109147-24 Obsoletes: Requires: Incompatibles: Packages:

Only SPARC versions of Solaris are supported for IDBS Chemistry.

VersionWindows

XPWindows

VistaWindows 7

32Bit 32Bit 32 or 64Bit 2.5

7.x Y Y N Y

8.0.x Y Y N Y

8.2.x Y Y Y Y

NotesIDBS only support ISIS advanced stereochemical representations available in ISIS Draw 2.5 and above, in Chemistry Technology version 8.x and above.

NS S Y Y Y

S

S S Y Y N N

S S Y S N

ChemIQClient Operating System Language Support Chemistry Drawing Packages



ChemDraw ISIS Draw Symyx Draw

10 11 12 2.1-2.4

ChemXtraServer Operating System Oracle Version

RAC Support

Red Hat Linux 4 Red Hat Linux 5 11.2.x

N

Y

N

3.2 3.3

S

N

Y



Version Language SupportWindows

7Windows

8.xWindows

102003 2007 2010 2013 2016 2011 Conf. 3 Conf. 4 Conf. 5

32/64 Bit 64Bit 64Bit 10.6 10.7 10.8 10.9 10.10 10.11 10.12 10.13 32Bit 32Bit 32Bit 64Bit 32/64 Bit 32/64 BitMacOS X

5.0.x Y N N Y Y Y N N N N N Y Y Y Y N N Y S S S S S

5.1.x - 5.3.x Y Y N Y Y Y Y Y Y N N Y Y Y Y N N Y S S S S S

6.0.x Y Y Y Y Y Y Y Y Y N N Y Y Y Y Y N Y S S S S S

6.1.x - 6.3.x Y Y Y Y Y Y Y Y Y N N Y Y Y Y Y N Y S S S S S

6.4.x Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y N Y S S S S S

18.1.0 Y Y Y Y Y Y Y Y Y Y N Y Y Y Y Y N Y S S S S S

18.1.1 Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y Y N Y S S S S S

iPadChrome Internet Explorer IE 11+ Edge Firefox Safari Safari

Y Y Y Y Y

Notes

Support for OS X is for Intel-based Macs running Java. For versions of Quantrix up to 5.0, Java 6 is required; for Quantrix 5.1 to 5.3, Java 7 is required; for Quantrix 6.x to 18.x, Java 8 is required.

We recommend 32bit Windows version to have 800MB of RAM available on the system.Quantrix Qloud browser support shows the web browsers tested against the latest release of the Qloud.Testing on tablets is limited to the iPad, running Safari provided with iOS version 9.2 and above.

QuantrixClient Operating System MS Office Version Citrix Support

Quantrix Versions 1.x, 2.x and 3.x have reached end of life and are not longer actively developed or supported.

Web Browser

Y

Mac OS X European O/S & MS

Office

Japanese O/S & MS

Office

Quantrix Qloud

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