Idaho Society of Association Executives
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Transcript of Idaho Society of Association Executives
Social Media Integration
Presented by Rob Walker, M.B.A.Social Media Strategist
Optimizing Social Media Tools
Confused?
Key Areas
Social Networking is like a Cocktail Party
Tips for the Virtual Cocktail Party
The Party goes on without youListen and Mingle FirstBe natural – its not all about youHelp others firstBe real – not fakeBe likeable and approachableFriends help friends
Groundswell
It's a bestselling book based on analysis by Forrester Research filled with practical, data-based strategies for companies that want to harness the power of social technologies like blogs, social networks, and YouTube.
Social Networking
Twitter up 1928%
Facebook users up 198%
Facebook has over 250 million active users. 120 million users login at least once per day to check their profiles.
Demographics: Under 17 – 8.1% 18-34 43%35-49 30%50+ 19%
55% women 82% Caucasian
LinkedIn has more than 40 million registered users, spanning 170 industries.
Demographics:Average age 41 yearsAverage income $139K - 64% men
Demographics: Under 17 – > 1% 18-34 22%35-49 47%50+ 30%80% college graduates
Twitter is a free social networking and micro-blogging service that enables its users to send and read messages known as tweets. Tweets are text based posts of up to 140 characters displayed on the author's profile page and delivered to the author's subscribers who are known as followers.
Demographics:Under 17 – 9.8% and shrinking18-24 25.1%25-34 25.2%35-54 28.2% 55+ 8.1%
54.6% women and 72 million users
Best Practices from Business
Customer Service – Comcast – Twitter
Sales Promotion – Starbuck's Free Pastry – Facebook
Product Development – Starbuck's Stir Sticks – Facebook
Best Practices Continued...
Crisis management – Southwest Airline – Twitter
Customer Service – Journey's - Facebook
Social Media Matrix Planner®Current Function Current Modality SM Tool
Monthly Newsletter
Direct Mail Facebook link
Product Setup Instructions
Call Center – Enclosed Instructions
Facebook Video
Employment Openings
Monster LinkedIn Jobs
New Product Announcements
Trade Magazines Twitter, Facebook
Social Media - HotelsPossible Social Media Goals:
• Showcase Property for Convention or Banquets
• Become a destination expert (43 things by HOTEL 43)
• Announce Room Specials or Packages
• Publish Airport Pickup Schedules
• Obtain guest reviews (I Endorse)
Social Media for AssociationsPossible Social Media Goals:
• Attract New Members
• Announce Events
• Add value to events through video or podcasts
• Expand Public Relations Efforts
• Drive Business Back to Website
GET PAID! Social Media Suggestions
•Promote - Cross promote Social Media pages in other media.
•Assess - Catalog all communication and analyze how social media can assist. •Integrate - Must be a part of an Integrated Marketing Plan, Social Media should not stand alone. Social Media is not the only solution, just a part of the marketing communications puzzle.
•Dedicate – Allocate resources and appropriate authority to manage Social Media efforts.
Contact Information
Rob Walker(208) 570-1809
To Download this Presentation:www.linkedin.com/in/robwalkermarketing
Corporate Training Needs:
Debbie Nolan (208) 898-9036wwwleapfoxlearning.com