ICT Support technician Job Description Title: ICT SUPPORT … · 2016-09-29 · ICT Support...
Transcript of ICT Support technician Job Description Title: ICT SUPPORT … · 2016-09-29 · ICT Support...
ICTSupporttechnicianJobDescriptionTitle:ICTSUPPORT(tariffgroup5)Reportsto:ICTDirectorQualifications/Knowledge/Experience:
• Stronginterpersonalcommunicationandorganizationalskills,abilitytoworkeffectivelyinateamenvironmentandwithanemphasisoncustomerservice
• Provenexperienceprovidingclientleveltechnicalsupportinademandingworkplace• ProvenexpertisesupportingbothWindowsandMacoperatingsystems• Provenexpertisetroubleshootingandmanaging,supportingdevicesonbothLANandWLANnetworks• ExcellentknowledgeofMicrosoftandAppleoperatingsystemsandsoftware• Experienceinaschool-basedinstructionaltechnologysetting• Preferredformaltechnicalvocationalexperienceorequivalentqualification• FluencyinEnglish
JobGoal:• TopromoteandsupportuseoftheICTandassociatedresourcesandservicesatFIS.• Advocateforandenabletheappropriateandintegrateduseoftechnologythroughouttheschool.
Thedutiesofthepositionwillincludebutwillnotbelimitedto:
• Providetimelyandprofessional,clientleveltechnicalsupportforourFIScommunity.• Collaborateasateammemberontechnologyinitiativesandprojects.• Maintainacommitmenttocontinualself-improvementthroughregularprofessionaldevelopment
opportunities.• RespondtoWebHelpDeskservicerequestsandmaintainaccuratetasklog.• Maintain,supportandrepairtechnicalequipment,includingdesktops,laptops,printers,SMARTBoards,
projectors,A/Vequipmentandperipherals.• Installanddeploynewequipment,andperformhardware/softwareupgradesandinstallations.• Maintaincomputerharddriveimagesandregularlyre-imagemachines.• Maintainaccurateinventorydatabase.• Managingpositiverelationshipswithourtechnicalsupportprovidersandvendors.• Researchequipment,softwareorothersolutionsandrecommendimprovements.• Activelyparticipateinonlineforumsandlist-servesinsupportofFIStechnicalandstrategicgoals.
Does not disclose to any third party, unless in furtherance of the responsibilities inherent in the position, anyinformationacquiredintheexerciseoftheappointee'sduties.AgreedandApprovedbyBetriebsrat18June2013O:\JOBDES\Non-TeachingStaff\ICT\ICTSupportTechFIS_BR13.doc
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