ICT Strategy in the City of Vienna
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Transcript of ICT Strategy in the City of Vienna
© 2005Ingrid Götzl
City of Vienna ISSS 2005
ICT Strategy in the City of Vienna
Ingrid Götzl
City of ViennaExecutive Group for Organisation
Information and Communication Technology
ISSS 2005April 2005
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Vienna - Facts & Figures
1.7 Mill. Inhabitants
70 000 staff
9.5 Bill. EUR budget
100+ municipal departments
250 000 city-owned flats
400+ schools
50+ swimming/indoor pools
50+ public libraries
without public traffic and energy supplier, but ...
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Vienna - Facts & Figures
26 hospitals & homes for the elderly
15.000 hospital beds
28.000 staff
2,2 bill. EUR budget
...including public health:
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Strategic Objectives of the City of Vienna
Citizen Satisfaction
Business Location Promotion
Economic Efficiency
Vienna:
Making Data move – Making Time for People!
Dr. Michael Häupl,Mayor and Governor of Vienna
IT Strategy – Political Frame
© 2005Ingrid Götzl
City of Vienna ISSS 2005
ICT Strategy
• Defines development and direction of ICT
• in order to
– produce correspondence between ICT and the objectives of the „Enterprise“ City of Vienna
– organise ICT sector (ICT Controlling and ICT Services)
– coordinate ICT infrastructure
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Consequences for ICT - 1
• Ensure technical future-orientation of ICT infrastructure
• Ensure „communicability“ between all work places
• Ensure different access channels to the services offered by the City of Vienna (incl. mobile communication)
• Ensure „networkability“ of all applications
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Consequences for ICT - 2
• Internet is THE communication platform
• Intranet is THE technical basis for internal knowledge management
• Technical guidelines to ensure interoperability, ease of use, prevention of media or system ruptures, stable performance of individual services
• Use of Austrian-wide standards (E-GovG, Identification by Citizen Card, etc.)
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Consequences for ICT - 3
• Use of (international) standards for data models, interfaces, security, ...
• Extensive use of standard software
• Use of Open Source Software as an alternative to Commercial Software in terms of strategy, economics and technology
• Implementation, use of applications in cooperation with federal govt., regions, cities and townships
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Consequences for ICT - 4
E-Government-CooperationFederal RegionalLocal
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Distribution of Tasks/1
Municipal Department
•„Role of Principal/Buyer/Client“ compliant to strategic guidelines
•Definition of department´s requests
•Calculation of profits for new ICT projects
•Budgeting for ongoing ICT projects/services
•Commissioning of new ICT projects/services
•Cooperation in providing ICT projects/services
•Acceptance test
•In-time planning for ICT requests and required budget
•In-time provision of sufficient departmental know-how
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Distribution of Tasks /2
ICT Department
• Operational ICT services (infrastructure, applications) in service level agreed quality
• incl. procurement of ICT ressources
• customer support in definition of request
• outcome responsibility for ICT projects by order of departments and compliant to strategic guidelines
• request-oriented building up of required ressources and know-how
• support for CIO in creating and maintaining of ICT strategy
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Distribution of Tasks /3
CIO
• Creation and Maintenance of enterprise-wide ICT strategy to ensure uniformity of ICT applications, infrastructure and data
compatibility
• Definition of set of guidelines for ICT with enterprise-wide mandatory validity
• Supervision and controlling of compliance with ICT strategy and eskalation forum
• Inititiation of strategic ICT projects and masterplans
• Coordination, and decision on priorisation, of ICT projects
• Coordination of relations between City of Vienna and other public authorities in the field of ICT
© 2005Ingrid Götzl
City of Vienna ISSS 2005
e-Government
• ... to equal digitalisation with modernisation
• ... to replace analogous bureaucracy by digital bureaucracy.
Stephan Jansen, Universität Witten
does not mean...
© 2005Ingrid Götzl
City of Vienna ISSS 2005
E-Government Mantra
• Successful E-Government is not an ICT project.
• Successful E-Government is a Change Project.
• Successful E-Government is promoted by the top management and put in charge of the relevant department.
© 2005Ingrid Götzl
City of Vienna ISSS 2005
E-Government Principles1) E-Government is more than E-Services.
Citizens are more than „Customers“.
2) E-Government is of use for all – even for those who don´t use the Internet.
Catchword „Multichannel“.
3) E-Government = customer orientation = horizontal integration.
Data should be on the move, not the citizens.
4) E-Government = vertical integration = speed and cost reduction.
Media rupture hurts!
5) E-Government means benefit by BPR.
Revolution instead of Evolution.
© 2005Ingrid Götzl
City of Vienna ISSS 2005
6) E-Government is not for free.
Those who want to reap must sow.
7) E-Government must bring profit.
Otherwise, we tell beforehand.
8) E-Government is about use and usefulness.
Only the useful is used.
9) E-Government is Usability – for the sake of the user.
No riddles, please.
10) E-Government needs PR.
New products need advertising.
E-Government Principles
© 2005Ingrid Götzl
City of Vienna ISSS 2005
What Did We Achieve ?
• 100+ eGov Applications
• ca 27% Use
• 1.9 Customer Satisfaction (Poll 6/2003) of a range 1-5
© 2005Ingrid Götzl
City of Vienna ISSS 2005
What´s the Use for the Citizen?
• We offer quick and competent services to Citizens with easy and simple Access.
• We aim to make Citizens feel not only very well administrated but also well informed and involved,
• in order to make Public Administration and Politics more transparent and accessible
© 2005Ingrid Götzl
City of Vienna ISSS 2005
...What´s the Use For the Businesses?
• For Vienna to present itself as a professional partner to the Businesses
• to perform required processes promptly and with a minimum of resources
• „This City is in itself a Business Advantage!“
Ca. 8.000 ICT enterprises in Vienna – 3rd in Europe after London and Munich!
© 2005Ingrid Götzl
City of Vienna ISSS 2005
...And What does Administration Get Out of IT/it?
• Better „ROI“ through better services
• Supervision for free – through more transparency
• More satisfaction and identification of citizens with „their“ administration
• Cost savings allow successful service delivery in the future
© 2005Ingrid Götzl
City of Vienna ISSS 2005
Thank you for your attention!
Ingrid Götzl