W J E C I C T – U N I T 3

ICT IN ORGANISATIONS

STARTER

• Pick one of the following areas. In no more than one slide, explain how technology is used in that area:

• Not sure? Use the internet to help you

Banking E-Commerce (online sales)

Payroll

Mail Processing Robotics Artificial Intelligence

OBJECTIVES

• Explore the impact of technology upon different organisations.

• Understand the ways in which data is used, organised, checked and secured in business.

• Describe the inputs, processing and outputs of IT systems.

INTRODUCTION

• This section of Unit 3 will look at ways in which computer systems are used in business.

• It will explore everything from hardware to security and software etc.

• You will complete a theory booklet as we progress through which will aid you in your revision for the unit.

ICT AND E-COMMERCEKNOW, DESCRIBE AND UNDERSTAND!

WHAT IS E-COMMERCE?

• Trading online via the internet, mobile and e-mail communications.

• Examples include: Tesco.com, Amazon.com, ebay.co.uk, play.com, iTunes …

GOOD & BAD FOR THE CUSTOMER

Advantages for Customer Disadvantages for Customer

Shop 24/7 Cannot see the product

Can shop around Extra delivery costs

Can read reviews before buying Security ? Fake sites

Shop from home Hidden costs? VAT etc

Disabled access Hard or difficult to return items

Wider choice: global market

GOOD & BAD FOR THE BUSINESS

Advantages for Business Disadvantages for Business

Business can stay open 24/7 More competition online

Reach a wider market: global Site could be hacked

Little start up costs If site goes down – costly

Fewer staff needed Extra dependence upon delivery companies etc..

No shop etc. needed

DATA CAPTURE(HOW I S DATA CAPTURED)

• How do you buy something online? Talk me through the process from selection to purchase.1

• Browse items• Add items to trolley ‘basket’

2

• Checkout• Enter personal details (keyboard & mouse)• Complete online form

3

• Connect to secure site• Enter card details (keyboard and mouse)• Complete online form

4

• Confirm payment• Read confirmation e-mail.

CHECKING & DATA PROCESSING

CHECKING• What validation will take place in e-commerce?• Think about when the user registers / enters data.

• What visual checks will be needed?• Think about what the customer will need to check before confirming

the order?

PROCESSING• The order is placed immediately. This is REAL TIME

PROCESSING. Why do you think this is needed in this situation?

• Think about the goods and reserving them for the customer.

OUTPUT

• Once an order is placed:

1. Stock is updated (stock control).

2. The order is confirmed on screen.

3. An e-mail is sent to the customer.

TODAY’S TASK

• Using this presentation, what you the class discussion we have just had and the internet, complete section 1 of the organisation workbook.

• Unit 3 Organisations Organisations Workbook

OBJECTIVES REVIEW

• Explore the impact of technology upon different organisations.

• Understand the ways in which data is used, organised, checked and secured in business.

• Describe the inputs, processing and outputs of IT systems.

PLENARY

• Explain what e-commerce is and the advantages to customers.• Explain the benefits and drawbacks of e-

commerce to business.• Explain how data is entered in an e-commerce

system• How is data checked and processed?• What is output when an order is placed?