ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness"...
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Transcript of ICF session "Coaching the Distance: Increase Your Impact with Technology and Cultural Awareness"...
1 Copyright HPCG® , Sage Strategies 2013
Coaching the Distance – Increase Your Impact with
Communication Technology Awareness
2013 ICF Midwest Regional Conference June 20 - 22
2 Copyright HPCG® , Sage Strategies 2013
Why should I care? Your Vision as a Coach
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How does this help in my Life?
Circle of Influence
Google Maps
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Our Story: How did we Connect?
5,681 miles = 9.143 km
Google Maps
9 hours
GMT - 8 GMT +1
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How does this Help in my Life?
Circle of Influence
Google Maps
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Core Message "Grow Your Coaching Impact by Leveraging
Communication Technology "
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Communication Technology Definition?
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Communication Technology: Trends for 2020
Always connected (unless offline by choice)
3D / HD Video everywhere, interactive TV
1 GB bandwidth for each household
Augmented Reality
Targeted advertising in conjunction with social networks
All phones will become “smart”
We will Do work, not go to work
Local and remote collaboration are considered equal
Source: Cisco Systems, 2011
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How to Increase my Impact? Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries
10 Copyright HPCG® , Sage Strategies 2013
Get Hardware That’s Worth It
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Get Hardware That’s Worth It
Categories: –! Telephone –! Smartphone –! Computer –! Tablets –! Webcam –! Internet access –! Accessories
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Get Hardware That’s Worth It
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Hardware - Makes a Difference
•! Equipment
•! Quality of connection
•! Return on Investment (ROI)
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Before and After
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HD Video Conferencing
Low-price webcam 640*480 DSL 3,000 or equivalent Build-in HD webcam (MacBook Pro)
DSL 6,000 or equivalent
High-end external HD, DSL 16,000
or equivalent
High-end external HD, DSL 16,000 or equivalent
16 Copyright HPCG® , Sage Strategies 2013
Communication Technology What would you like to use?
•! What do you use today? •! What would you like to try? •! How does it link with your vision as a coach?
Phone PC/Mac Tablet SmartPhone “high-tech toys”
17 Copyright HPCG® , Sage Strategies 2013
What Do You Really Need?
•! Who is your Target Audience?
•! What technology do they expect?
Millennial / Gen Y / Gen C (15 to 32)
Gen X (33 to 44)
Traditional or Greatest Gen (65 +)
Baby Boomer (45 – 63)
18 Copyright HPCG® , Sage Strategies 2013
http://virtual4coaching.com
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How to Increase my Impact? Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries
20 Copyright HPCG® , Sage Strategies 2013
How do You Communicate?
Text email Facebook Text message Chat tools
Audio Fixed phone Skype Cell phone
Video Skype Jabber TP Collaboration Tools Facetime
VoIP
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How do You Collaborate?
Marketing
Flyer Facebook, LinkedIn
Website Constant Contact
Business Card
File Sharing email YouSendIt Dropbox SlideShare
Coaching In-Person Collaboration
Tools Telephone Skype
22 Copyright HPCG® , Sage Strategies 2013
Social Media: Number of Users May 2013
LinkedIn: ~ 225 Million
Twitter: ~ 500 Million
Gmail: ~ 450 Million
Facebook: ~ 1.100 Million
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Software in the Cloud Communicate with Clients
•! Voting
•! Surveys
•! Slide sharing
•! File sharing
•! Email marketing
•! Mind Mapping
Take away
24 Copyright HPCG® , Sage Strategies 2013
Software in the Cloud Get Organized
•! Email, Calendar
•! Office suite
•! Payments
•! Notes and ToDo’s
Take away
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Collaboration Tools Coaching Clients
(audio only)
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Master the software Ride the Learning Curve
Perf
orm
ance
Number of learning attempts
slow start
strong acceleration
mastery
ideal learning curve
new technology
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Webex Demonstration
28 Copyright HPCG® , Sage Strategies 2013
How to Increase my Impact? Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries
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Troubleshoot like a Pro Murphy’s Law - “Anything that can possibly go wrong,
does”
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Trust Killers Be aware of software bugs
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What is Your “Plan B”? Hardware Disaster Recovery
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What is Your “Plan B”? Connection lost
•! Fallback plan
•! Communication channels
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Where Everyone Fails!
Source: The World Clock
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Troubleshooting Demonstration How to get started – and how to grow
1.! Internet connectivity: always connected
2.! Master audio and video
3.! Be familiar with one collaboration tool
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Trouble Shooting: Decision Trees Take away
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Core Message "Grow Your Coaching Impact by Leveraging
Communication Technology "
37 Copyright HPCG® , Sage Strategies 2013
How to Increase my Impact? Make Friends with Communication Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries
38 Copyright HPCG® , Sage Strategies 2013
Behavioral Etiquette Build Trust Virtually
Small group exercise
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Communication across Boundaries
When you get stuck with a client
•! Basic Assumptions
•! Face
•! Communication Patterns
•! Trust Your Instincts
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Cultural Aspects & Technology Verbal Communication Patterns
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(Virtual) Coaching Presence
Success
Results
Increase Awareness
Effective Coaching
Etiquette + Behavior ! Maintain Trust
Rapport ! Build Trust
42 Copyright HPCG® , Sage Strategies 2013
Take away
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Summary Goal: To Increase Your Comfort Level With Technology
•! Get Hardware that’s worth it
•! Master your Software
•! Troubleshoot like a Pro
•! Communicate across boundaries
44 Copyright HPCG® , Sage Strategies 2013
Are you ready? Takeoff Checklist "! Hardware ready
–! Computer, tablet, smartphone
–! Webcam, headset
–! Internet Connection
"! Software ready –! Calendar, address book, PDF, Office Suite
–! Collaboration tools: Skype, Adobe, Webex, GoTo Meeting
–! Security: Anti-Virus, Encryption Doodle, PayPal, Survey Monkey, SlideShare, Google Docs
–! Dropbox, Evernote, Mozy
"! Clients ready –! Time and date
–! Communication tools
–! Meeting confirmed
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How is Your Breathing now?
•! What was your biggest lesson learned?
•! Do you have an idea what to try next?
•! What is the first step you’ll take?
•! How can this group help you?
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Connecting in the Virtual World Engage in your new community
Next steps: 1.! Download the material: Virtual4Coaching.com/ICF
2.! Join our webex hands-on test run: 07-24-2013 @ 10am CT Register at: virtual4coaching.com/page3/contact-form-2/index.php or tinyurl.com/icf-mrc-v4c
3.! Ask and share at the LinkedIn Group Virtual4Coaching
Take away
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48 Copyright HPCG® , Sage Strategies 2013
Core Message "Grow Your Coaching Impact by Leveraging
Communication Technology "
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Patricia Weiland Bio •! Patricia Weiland brings over 25 years of hands on experience inside and in
service to Fortune 100 organizations to her role as a Consultant and Professional Coach. Ms. Weiland coaches key global stakeholders in senior level executive and professional positions facing strategic, behavioral and productivity issues. Ms. Weiland consults with leaders at all levels on team and employee development plans at to identify, assess and improve leadership skills in organizational competencies increasing engagement and contribution. Weiland finds that coaching is uniquely positioned to attend to leaders in global enterprises with leaders in remote locations who face situational challenges while maintaining strong connections to the ideals and corporate wide goals and initiatives.
•! Ms. Weiland holds a master’s degree in Organizational Management Development from Fielding Graduate University and a B.A. in Communications from University of Wisconsin. Weiland is a PCC with the International Coach Federation and certified to administer MBTI and DISC.
•! www.sage4change.com
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Ralf Wolter Bio •! Ralf Wolter is a senior leader and coach with 25 years of global experience
in building and leading global and virtual teams in large corporations. Due to strong communication and presentation skills, Ralf consistently achieves high scores at public presentations, events, and conferences.
•! As a motivational and professional speaker, Mr. Wolter has presented topics such as leadership, innovation, the future of technology and related implications for business and communication, developing the next generation of leaders, and the future of coaching. In addition to developing people, he enjoys being a technology futurist, combining visionary thinking with a practical hands- on approach to apply networking and communication technologies for shaping the future of coaching and training. Ralf's specialty is combining coaching, consulting, leadership and creativity with a passion for developing people. He is enthusiastic about developing the next generation leaders through high-performance career coaching and training. In addition to developing people, Ralf enjoys being a technology futurist, combining visionary thinking with a practical hands-on approach to apply networking and communication technologies for shaping the future of coaching and training.
•! www.hpcg.eu
51 Copyright HPCG® , Sage Strategies 2013
52 Copyright HPCG® , Sage Strategies 2013
Communicate across boundaries Coaching presence - ICF Core Competencies
A. SETTING THE FOUNDATION 1. MEETING ETHICAL GUIDELINES AND PROFESSIONAL STANDARDS 2. ESTABLISHING THE COACHING AGREEMENT
B. CO-CREATING THE RELATIONSHIP 3. ESTABLISHING TRUST AND INTIMACY WITH THE CLIENT 4. COACHING PRESENCE
C. COMMUNICATING EFFECTIVELY 5. ACTIVE LISTENING 6. POWERFUL QUESTIONING 7. DIRECT COMMUNICATION
D. FACILITATING LEARNING AND RESULTS 8. CREATING AWARENESS 9. DESIGNING ACTIONS 10. PLANNING AND GOAL SETTING 11. MANAGING PROGRESS AND ACCOUNTABILITY
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Software Overview Blended Mode: local ## !! Cloud •! Browser (have a second one, e.g. Firefox or
Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall
Software in the Cloud •! Mind-Mapping •! VPN client •! Advanced security tools •! Encryption tools
Software on your device(s) •! Office Suite •! PDF writer •! Calendar client •! Address book •! email client •! Password Safe •! Chat client •! Video communication tools •! Internet telephony
54 Copyright HPCG® , Sage Strategies 2013
Software installed on your Device Windows PC, Mac, Tablet, SmartPhone
Must Have •! Browser (have a second one, e.g. Firefox or Chrome) •! PDF reader •! ZIP client •! Virus scanner and firewall
Optional •! Mind-Mapping •! VPN client •! Advanced
security tools •! Encryption
tools
Recommended •! Office Suite •! PDF writer •! Calendar client •! Address book •! email client •! Password Safe •! Chat client •! Video communication
tools •! Internet telephony
55 Copyright HPCG® , Sage Strategies 2013
Blended Mode Software Cloud Software with a local Client
Google docs (offline mode – requires Chrome Browser) Notes and ToDo Lists:
–! Evernote –! Getting Things Done (GTD) –! Things –! ToDoList –! Remember the Milk
Online Backup: –! Mozy –! iDrive –! Wuala –! McAfee
Encryption tools: –! BoxCryptor (Windows, iOS, Android) –! MacFusion (Mac)
56 Copyright HPCG® , Sage Strategies 2013
How to get started? Step by Step Instructions
1.! Create a personal or company profile 2.! Connect with people you know: present and past 3.! Write referrals 4.! Ask for referrals 5.! Join relevant groups of your target market 6.! Create your own group 7.! Provide useful information and promote it 8.! Start discussions and provide value – not noise 9.! Cross-link with your other web pages 10.!Update your status, add more contacts
57 Copyright HPCG® , Sage Strategies 2013
Creating Visibility Marketing
•! Push marketing –! email mailing lists –! Google ads –! Linkedin –! Status updates on social media
•! Pull marketing –! PDF brochure –! Blog –! Personal website –! Expose your business on social media
58 Copyright HPCG® , Sage Strategies 2013
Behavioral Etiquette Builds Trust In the Virtual World
•! To get trust – give trust •! Over communicate the expectations •! Set the tone and methodology for future interactions •! Be accessible and responsive:
clarify how to relay information •! Be very careful using metaphors and gestures •! Create social time within the coaching call •! Be curious about ambiguity •! Transmission delay time: don’t talk over each other •! Take a deep breath when experiencing challenges •! Consider socializing as a trust builder
59 Copyright HPCG® , Sage Strategies 2013
Points of Logistics In the Virtual World
•! Be on time – in the right time zone •! Constantly check if your client is still with you •! Get familiar with communication technology •! Eliminate background noise •! Avoid multi-tasking •! Socialize •! Speak clearly •! Avoid email escalations •! Respect copyright in the Internet
60 Copyright HPCG® , Sage Strategies 2013
Virtual Coaching: 10 Points of Logistics 1.! Be on time for meetings 2.! Respond to emails within 24 hours 3.! Be present on social media 4.! Use Internet communication tools 5.! Effective use of your webcam 6.! Publish a video of your "elevator pitch" 7.! Be online while travelling 8.! Create online material for prospects 9.! Have a "Plan B" 10.!Be respectful, take a deep breath $$
61 Copyright HPCG® , Sage Strategies 2013
Engaging your Clients 1:1 Coaching
•! Build trust – quickly •! Enable video – whenever possible •! Start the session by checking
relevance and priority •! Assess client’s comfort level and
experience with communication technology •! Effective use of silence •! Effective use of questions •! Learn the collaboration tool’s functions
62 Copyright HPCG® , Sage Strategies 2013
Engaging your Clients Group Coaching
•! Build trust – quickly •! Assess client’s comfort level and experience
with communication technology •! Pattern disruption: every 3-5 minutes •! Check for distractions and background noise •! Learn the collaboration tool’s functionality
63 Copyright HPCG® , Sage Strategies 2013
Top 10+ Websites Learn, study, get information
–! www.timeanddate.com on-time in the right time zone –! http://www.bank-holidays.com/ worldwide holidays –! www.oanda.com currency converter –! www.wikipedia.com online encyclopedia –! www.ted.com “Ideas worth spreading” (200 million views) –! www.khanacademy.org/ online academy –! http://geert-hofstede.com/ Professor Geert Hofstede: culture
Active participation: marketing & visibility
–! www.coachfederation.org/ ICF –! linkedin.com facebook.com twitter.com Social Networks –! www.blogspot.com start blogging –! www.slideshare.net/ share your presentations –! www.youtube.com video sharing –! www.wordpress.org build your blog and website
For Your Reference
64 Copyright HPCG® , Sage Strategies 2013
Most Relevant Resources •! Hardware
–! Computer, tablet, smartphone performance test: www.speed-battle.com/
–! Webcam, headset test: make a Skype audio test call (“echo123”)
–! Internet Connection speed test: www.speedtest.net/ voice quality test: www.voipreview.org/voipspeedtester.aspx
•! Software on your Device –! Calendar, address book, PDF, Office Suite –! Collaboration tools: Skype, Adobe Connect, Cisco Webex, GoTo Meeting –! HD Video conferencing: Cisco Jabber TP –! Security: Anti-Virus, Encryption
browser check: browsercheck.qualys.com/ •! Software in the Cloud
–! Doodle, PayPal, Survey Monkey, SlideShare, Google Docs •! Blended Software (local+cloud)
–! Dropbox, Evernote, Mozy
For Your Reference
65 Copyright HPCG® , Sage Strategies 2013
Troubleshoot – Can’t hear?
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66 Copyright HPCG® , Sage Strategies 2013
Troubleshoot – Hear an echo?
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67 Copyright HPCG® , Sage Strategies 2013
Troubleshoot – Video?
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