ICANN Wellington March 2006 Benchmarks and Benchmarking Presented by Nick Griffin 26 March 2006.

ICANN Wellington March 2006

Benchmarks and Benchmarking

Presented by Nick Griffin26 March 2006

2 ICANN Wellington March 2006

Benchmarks and Benchmarking

• Motivation for Benchmarking

• What s Benchmarking

• Advantages & Disadvantages

• Types of benchmarking

• Which to use

• Where to from here ?


Motivation for Benchmarking

• Following on from Vancouver presentation– Measuring & monitoring performance

• Mechanism for continuous improvement

• Benchmark against other organisations

• Put something back into the community

• Cross ccTLD organisation cooperation


What is Benchmarking

• Our Definition– Benchmarking is the process of identifying,

sharing, and using knowledge and best practices

– Benchmarking is the measurement against defined standards (benchmark)


Advantages

• Learn from others experience & practices

• Allows examination of present processes

• Aids change & improvement

• Implementation / changes more likely

• Overall industry improvement


Disadvantages

• What is best for someone else may not suit you

• Poorly defined benchmarks may lead to wasted effort and meaningless results.

• Incorrect comparisons

• Reluctance to share information


Types of Benchmarking

• Industry Group Measurements– Measurement of various aspects of operation for

comparison

• “Best Practice” studies– Studies and lists of what works best

• Cooperative Benchmarking– Measurement of key production functions, input,

output and outcomes

• Competitive Benchmarking– Study & measurement of a competitor


Industry Group Measurements

• Measurement of various aspects of operation for comparison

• Defined criteria

• Statistical data

• Enables easy analysis

• Ability to monitor changes


“Best Practice” studies

• Studies and lists of what works best

• Useful to benchmarking research

• They are published books / studies

• They are not "benchmarks" per se


Cooperative Benchmarking

• Measurement of key production functions– input, – output– outcomes


Competitive Benchmarking

• Study & measurement of a competitor for the purposes of process or product quality improvement


Which to use?

• Which would be most applicable to use for ccTLDs?

• What to measure?


Where to from Here?


InternetNZ

www.internetnz.net.nz

Office of the DNC

www.dnc.org.nz

.nz Registry Services

www.nzrs.net.nz

ICANN Wellington March 2006

Examples for Benchmarking

Presented by Nick Griffin 26 March 2006


Examples for Benchmarking


whois


DNS


Domain Names


Registry Application


Organisation


Policy

ICANN Wellington March 2006 Benchmarks and Benchmarking Presented by Nick Griffin 26 March 2006.

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Transcript of ICANN Wellington March 2006 Benchmarks and Benchmarking Presented by Nick Griffin 26 March 2006.