IC Group@UoA - HKUST Library
Transcript of IC Group@UoA - HKUST Library
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Integration
Hester Mountifield
University Library
The University of Auckland
International Conference on Information and Learning Commons: Enhancing its Role in Academic Learning and Collaboration
IC Group@UoA
Co-location
Collaboration
Innovation
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New Zealand’s largest residential university
Approximately 39,200 students
16% of students are international students
The University of Auckland
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The University of Auckland
Eight Faculties
Over 10,000 degrees awarded annually
Highest ranked research university in New Zealand
Universitas 21/APRU Partner
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“Typically international and contemporary”
Increasing number of non school leavers
Increasing average age of students
Larger numbers of students
Diverse cultural, geographic & personal backgrounds
“Learner-earner/Earner-learner” osmosis
Diversification of teaching technologies
Mixed degree types
Mixed modes of delivery
Increasing government intervention
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Supporting Learning
University Library
IT Service
Centre for Academic Development
School of Graduate Studies
Student Administration
Faculty services, inc IT labs
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IC Group – models
Kate Edger
Grafton
Epsom
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IC Group - locations
Kate Edger
Grafton
Epsom
Auckland
City Centre
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IC Group – infrastructure
Physical
Virtual
Services
Staff
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Kate Edger
April 2003
6,647 m2 / 73,700 ft2
5 levels
1350 seats, inc 518 computers
Hours:
7:00 – 24:00
8:00 – 10:00
Multi-disciplinary (28,835)
IC Group – stats
Epsom
1999 / 2006
235 m2 / 2,529 ft2
4 rooms
74 seats, inc 74
computers
Hours:
7.30 – 10:00
10:00 – 16:00
Education (6,250)
Grafton
April 2004
490 m2 / 5,274 ft2
1 level
146 seats, inc 105
computers
Hours:
7.30 – 10:00
10:00 – 20:00
Medical & Health
Sciences (3,670)
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Kate Edger IC Student Commons
4
3
2
1
0
Learning Services, Teaching
spaces, Quiet study space
Student Learning Centre, Teaching
spaces, Quiet Computer space
I.C. HelpDesk, Teaching space,
Group Computer space
High Demand Collection, ELSAC
Group study & Discussion space, Computer space
Postgraduate Lounge
International Student Centre
Health and Counselling
Accommodation Centre
AUSA offices, Café, Travel Agent,
IT shop, Hairdresser, Mini-market
Pharmacy, Bank, Bookshop
Bookshop, Café
Vibrant heart of the City Campus
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Presence on the web
IC Website
IC Blog
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Drivers
Technology
Net Generation
Collaborative & social learning
Built pedagogy
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Integration
Student ITS
Library IC Services
Collaboration
ITS
ELSAC
Short Loan
LearningServices
Co-location
Student Learning Centre (SLC)
Student Admin
2003 - Working together?
Short Loan
SLC
Learning Services
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Co-location
Student Learning Centre (SLC)
Student Admin
2007 - Working together?
Integration
Student ITS
Library IC Services
Collaboration
ITS
ELSAC
Short Loan
Learning Services
Short Loan
SLC
Learning Services
Student Admin
Doctoral Skills Programme
Faculty IT
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Success
Inclusive experience through holistic learning
support, common software environment
Meeting learning and social needs
Continuum of service
Flexibility, adaptability
Developing IT & information literacy
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Cross functional and
multi-skilled service
environment
IC Service 2003 -2006
Walk-in supportIC Helpdesk
Open consultation space
NetAccount sales
IC Supervisors
Roaming supportAll levels
Basic troubleshooting
IC Consultants (students)
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Why Change?
Current model no longer meets service
requirements
Single sign-on and Uniguides
Range of self-service options growing
Continuity of customer service problematic
Lack of service diversity and growth
Unsustainable in terms of budget, administrative
processes, recruitment and training
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Service focus for 2007:
IT literacy courses & consultations
Information literacy courses
Development of web resources
Stronger collaboration with other units
Why Change?
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Permanent component
5 x full-time (Jan – Dec)
4 x part-time (Jan – Dec)
2 x part-time (Mar – Nov)
Casual component
13 x IC Assistants
Evenings and weekends
IC Group Staffing 2007
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Recruitment challenges
Clear benefits from Sep 07
Changes to team culture
Service improvements
Ownership and job satisfaction
… Upon reflection
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What are our institutional priorities
How well do we know our students
What types of physical & virtual spaces
enable learning
How pro-active is our learning support
How interactive is our learning environment
Do we have an infrastructure that enables
pervasive learning
?
j
Staying relevant
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Does the current model focus mostly
on undergraduates?
What is the digital commons and what is
its relationship to the physical commons?
Where does non-digital material fit
into the commons?
How is the new e-environment changing information
and learning support services?
What skills and competencies will be required?
Future….
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From the students Coolestplace onCampus
Learning& socialhub
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We want more of everything!!!