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iBOC – Intelligence Business Operational Center

V.1.0.0

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"Intelligently concentrates, automates, visualizes and governs your business operation on an IoT platform" The current digital disruption of IoT (Internet of Things); Is based mainly on the unfolding of business ideas of someone creative and with an innovative vision; To create new ways of providing services, to sell or distribute a product, or to provide support through a mobile device in a self-service mode, taking advantage of the ease and simplicity of APPS developed intuitively and designed under responsive models; And most often do not necessarily need human intervention to record, purchase, bill, receive, send, confirm, claim and qualify this business experience. Given the above, Vanti creates for its clients the iBOC – Intelligent Business Operational Center"; This center is able to operate under intelligent processes that are mainly focused on achieving an experience of buying or receiving a unique and differentiated service for the final customer and for this specific case for Telco’s which needs, to implement and operates these sort of Monitoring and Operational Centers focused on Service Quality, SLA’s accomplishments and increase the customer satisfaction. Vanti’s iBOC was designed for those Operational Center which needs to improve the following issues:

• Increased customer satisfaction • Fully compliant Service Levels Agreements (SLAs) • Visibility, transparency and traceability • Information up to the last mile of links and communications equipment • Operational statistical information base for decision making • Capacity of national and international coverage • Facilitates and promotes an operation based on traceability and proactivity in support • Establishes the basis to pass from proactivity to predictive in the near future.

Allowing organizations to have savings for operational efficiency, reducing the resolution and recovery times of services and as a consequence increase billing and decrease penalties. With the objective of retaining the current installed base of customers and why not grow it because of reliability issues in the delivery of the service. How is the solution architected? The conceptualization, design, implementation and operation of the Center to provide a world class service certified in the management of ICT services (based on the ISO 20000 standard) for clients of any Telco, which has a real-time technology solution ; Which allows the management-support-operation team a 360º visa for early detection (proactive y/o predective in the near future), tracking and traceability of immediate actions to solve incidents on the service provided to the final client.

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Here are some of the screens on the iBOC platform:

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