Transforming the Global Talent Acquisition Experience

Tanya Delany, PhDDirector of Selection,Onboarding and Analytics,IBM

IBM Facts and Figures

• Global technology and innovation company headquartered in Armonk, NY

• More than 375k employees in 170 countries

• 106 years of innovation and restless reinvention

• Led by Chairman, President and CEO Ginni Rometty

• $81.8B in revenue

• $6B+ a year invested in R&D

IBM Facts and Figures

IBM Research: 5 Nobel Laureates, 9 US National Medals of Technology, 5 US National Medals of Science, 6 Turing Awards

Inventions: The PC; SABRE travel reservation system; UPC codes, Watson, the Jeopardy!-playing computing system

Purpose: To be essential to our clients and to the world. IBMers do this by living our Values, acting upon our Practices

Three Shifts Transforming Our Industry, Clients and IBM

The emergence of the cloud is transforming IT and business processes into digital services

Shift 2

Data is becoming the world’s new natural resource, transforming industries and professions

Shift 1

Mobile and social are transforming individual engagement, creating expectations of security, trust and value in return for personal information

Shift 3

The Next Chapter for IBM

Our platform is cloud

Our solutions are cognitiveOur focus is industries

IBM and Kenexa

ARMONK, N.Y. - 04 Dec 2012: IBM (NYSE: IBM) today

announced the closing of its acquisition of Kenexa.

Kenexa bolsters IBM's leadership in helping clients

embrace social business capabilities while gaining

actionable insights from the enormous streams of

information generated from social networks every day.

The net purchase price is approximately $1.3 billion.

IBM Completes Acquisition of KenexaAccelerates Social Business for Workforce Transformation

IBM Talent Acquisition

Our recruitment transformation leverages technology to transform the hiring experience and outcomes:

• Speed and flexibility – reduced time to hire

• Quality – data driven insights for enhanced hiring decisions

• Experience – representative of brand

MISSION: Enable IBM’s success by attracting & hiring the best talent to meet the changing demands of the business and deliver an exceptional hiring experience

Cloud

Business Analytics

Mobile

Social

Policy

“All Candidates must be reviewed against criminal records from an official government

source prior to the Candidate’s first day of hire, unless prohibited by local law. The time

period of this review should be for a minimum of 5 years (looking back from date of hire).”

Prior Situation…

US

CANADA

countries using a vendor

14

different vendors used

21

More than50k checks done

each year

50k

MEXICO

VENEZUELA

ARGENTINASOUTH AFRICA

CEWA

UK

UAE

PAKISTAN

INDIA

THAILAND

MALAYSIA

ANZ

UK

PAKISTAN

INDIA

Examples of Variance in Current Challenges

• ~200 checks annually

• Recruiters used multiple tools to collect candidate information, manual entry into vendor’s portal and manual retrieval and entry into ATS

• Manual entry increased likelihood of delays due to data entry related errors

• ~ 36,000 checks annually

• Required vendor’s lawyer to visit court rooms and check candidate information

• 16.4 business days for checks to be completed

• ~100 checks annually

• Recruiter encrypted candidate information and emailed to vendor

• Vendor completed check, encrypted information and emailed back results

Big Opportunity: Integrate and Harmonize

Integrate and automate into

BrassRing – ATS

Simplify and centralize

vendor management

Reinforce and harmonize

data protection

Solution

Offer accepted ADP posts resultsADP completes

checks

Candidate completes consent and

information sent to ADP

UK

PAKISTAN

INDIA

2017 Results and Impact

Integrate and Automate

Recruiters utilize 1 tool to engage with candidates, ADP and receive check results

Simplify and Centralize

• Went from 8 vendors in country to 1

• 16.4 business days for checks to be complete, now 2.3 days

Reinforced and Harmonized Data

Request secured via ATS. NO longer dependent on recruiter and vendor manually encrypting data files

2017 Results and Impact

Impact

• Enhanced candidate experience

• Enhanced MGR experience

• Enhanced recruiter productivity

• Confidence in our compliance posture

Results

• Overall reduction of 15+ business days in process

• Hiring manager favorability: +26% points

• Candidate favorability: +27% points

IBM Talent Acquisition Recruitment teams focus more on business unit needs by creating collaborative partnerships with hiring managers

Business Unit

Hiring Manager 1

Hiring Manager 2

Hiring Manager 3

Enhanced consultative approach to better understand and meet business needs

New streamlined

recruiting

approach

benefits hiring

managers and

candidates

Recruitment TeamAligned in groups to support BUs and Geos – Enhanced by the New Global Opportunity Marketplace

Recruitment PartnerNew teaming opportunities to create more consistent working relationships

Recruitment Associate Onboarding SpecialistSourcer

Attract Select Offer Onboard

Candidate Fewer handoffs for a better experience