IBM MICROMEDEX¢® CARENOTES¢® USER GUIDE 2019-01-15¢ ...

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  • IBM MICROMEDEX® CARENOTES® USER GUIDE

    APRIL 2018

  • © Copyright IBM Corporation 2019 All company and product names mentioned are used for identification purposes only and may be trademarks of their respective owners.

  • TABLE OF CONTENTS Customer Resource Center ......................................................................................................i

    Technical & Customer Support ......................................................................................................... i Total Support Solutions .......................................................................................................... iii IBM Micromedex® Patient Connect Suite .............................................................................. iv

    With IBM Micromedex® Patient Connect: ................................................................................................ iv Improve Your Scorecard: .......................................................................................................................... iv Patient Education Information Available in 15 Languages........................................................................v

    Chapter 1: Understanding the Basics .......................................................................... 1 Document Types..................................................................................................................... 1 Locations ................................................................................................................................ 2 Conversion Calculator ............................................................................................................ 2 Help ........................................................................................................................................ 3 Training Center ....................................................................................................................... 3 Updates | What’s New ............................................................................................................ 4

    Chapter 2: Keyword Search .......................................................................................... 5 Keyword Search/Home Page ................................................................................................. 5

    Creating a Keyword Search.............................................................................................................6 Location .....................................................................................................................................................9

    Select Titles .......................................................................................................................... 10 Select Documents................................................................................................................. 13

    Select Documents to Print .............................................................................................................14 Filtering: View Only the Information Relevant for the Patient ..................................................................14 Select all | De-select all............................................................................................................................14 Preview the Document ............................................................................................................................15 View the Document..................................................................................................................................15

    Add to Print List .............................................................................................................................16 Customize......................................................................................................................................16 Print ...............................................................................................................................................16

    Filling the Blanks with Patient-Specific Information .................................................................................17

    Chapter 3: Printing....................................................................................................... 19 The Print List ........................................................................................................................ 19 Customize............................................................................................................................. 21

    Patient Information...................................................................................................................................21 .................................................................................................................................................................21 Caregiver Name.......................................................................................................................................21 Add Signature Line ..................................................................................................................................22

    Headers & Footers.........................................................................................................................22 Document Options .........................................................................................................................22

    Font Size..................................................................................................................................................23 Print Images.............................................................................................................................................23 Number of Copies....................................................................................................................................23 Delivery Options.......................................................................................................................................24 Special Instructions..................................................................................................................................25 Patient Education Record ........................................................................................................................26

    Electronic Copies of Patient Education Documents ......................................................................27 Print ...................................................................................................................................... 28

    Chapter 4: Hot Lists ..................................................................................................... 29 Viewing Hot Lists .................................................................................................................. 29

  • Chapter 5: Care & Condition Titles ............................................................................ 31

    Chapter 6: Medication Titles ....................................................................................... 33

    Chapter 7: Lab Titles ................................................................................................... 35

    Index ............................................................................................................................. 37

  • INTRODUCTION

    CUSTOMER RESOURCE CENTER

    Technical & Customer Support At IBM Watson Health, our staff of technical and service experts has one goal - to quickly take care of your needs so that you are back to optimal performance with our solutions.

    Our Customer Resource Center is available to all of our customers free of charge, and can be your single point of contact for the following services:

    • Clinical Content Requests • Technical Support Requests • Product Use Support • Product Enhancement Requests

    24/7 Phone Support United States & Canada:

    Phone: 1-877-843-6796

    Select option 3 for the Support Services menu. For urgent technical inquiries select 3,3

    Outside the United States & Canada:

    Phone: 1-734-786-5401

    Email Support (Business Hours Only) [email protected]

    Email requests are answered during normal business hours. Requests received outside of normal business hours are answered the next business day.

    Normal Business Hours

    Monday through Friday: 7:00 am through 5:00 pm (Mountain Time Zone).

    Outside of normal business hours, technical support calls will be managed according to the guidelines shown below:

    © Copyright IBM Corporation 2019 i

  • ii

    IBM MICROMEDEX® CARENOTES® - USER GUIDE

    General Guidelines Priority Maximum Initial Response and Assessment

    After business hours:

    Voice mail messages will be returned in the order they are received. Priority is assigned at that time.

    Email requests received outside of business hours will be assigned a priority level the following business day.

    Critical Priority Multiple users cannot access or use major product functionality

    Within 4 hours

    High Priority Missing or inaccurate data or functionality

    Within 1 business day

    Medium Priority One user cannot access or use major product functionality

    Within 2 business days

    Low Priority General questions or enhancement requests

    Within 5 business days

    © Copyright IBM Corporation 2019

  • INTRODUCTI