IBM Management Installation - JMIT · 2018-11-29 · IBM Systems IBM Director Hardware Management...

IBM Systems

IBM Director Hardware Management Console

Installation and User’s Guide

Version 5.20

GC30-4167-00

��

Note

Before using this information and the product it supports, read the information in Appendix C,

″Notices.″

Edition notice

This edition applies to version 5.20 of Hardware Management Console extension of IBM Director and to all

subsequent releases and modifications until otherwise indicated in new editions.

© Copyright International Business Machines Corporation 2005, 2006. All rights reserved.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Tables . . . . . . . . . . . . . . . v

About this book . . . . . . . . . . . vii

Conventions and terminology . . . . . . . . vii

Related information . . . . . . . . . . . vii

How to send your comments . . . . . . . . ix

Chapter 1. Getting started with Hardware

Management Console . . . . . . . . . 1

Hardware Management Console . . . . . . . . 1

Accessibility . . . . . . . . . . . . . . 1

Chapter 2. Planning for Hardware


Operating systems supported by the Hardware

Management Console task . . . . . . . . . . 3

Chapter 3. Installing Hardware


Installing the HMC extension . . . . . . . . . 5

Installing the HMC extension on a Linux server . 6

Installing the HMC extension on a Windows

server . . . . . . . . . . . . . . . . 7

Installing the HMC extension on a Linux console 7

Installing the HMC extension on a Windows

console . . . . . . . . . . . . . . . 8

Upgrading and updating Hardware Management

Console . . . . . . . . . . . . . . . . 9

Upgrading Hardware Management Console Server 9

Upgrading Hardware Management Console

Console . . . . . . . . . . . . . . . 10

Preparing Hardware Management Console devices

for discovery with IBM Director . . . . . . . 10

Chapter 4. Uninstalling Hardware

Management Console . . . . . . . . 11

Uninstalling the Hardware Management Console

from a Windows operating system . . . . . . . 11

Uninstalling the Hardware Management Console

from a Linux operating system . . . . . . . . 11

Chapter 5. Managing Hardware

Management Console . . . . . . . . 13

Accessing the Hardware Management Console . . 13

Launching Hardware Management Console tools . . 13

Viewing Hardware Management Console

membership . . . . . . . . . . . . . . 13

Chapter 6. Troubleshooting . . . . . . 15

Frame Management application is not available . . 15

HMC managed objects are not discovered . . . . 15

Getting help and support . . . . . . . . . . 16

Finding information about IBM Director

problems . . . . . . . . . . . . . . 16

Information to provide to the IBM Technical

Support Center or IBM Director customer forum . 18

Getting fixes . . . . . . . . . . . . . 20

Software service and support . . . . . . . 20

Appendix A. Accessibility features for

IBM Director . . . . . . . . . . . . 23

Appendix B. Events . . . . . . . . . 35

CIM > System > IP Change . . . . . . . . . 35

CIM > System > IVM Unconfigured . . . . . . 35

CIM > System > Life Cycle . . . . . . . . . 36

CIM > System > Power State . . . . . . . . 36

CIM > System > Service Event . . . . . . . . 38

CIM > System > System Event . . . . . . . . 39

CIM event sources . . . . . . . . . . . . 39

Extended attributes for HMC CIM events . . . . 40

Appendix C. Notices . . . . . . . . . 41

Trademarks . . . . . . . . . . . . . . 42

Glossary . . . . . . . . . . . . . . 45

Glossary . . . . . . . . . . . . . . . 45

Index . . . . . . . . . . . . . . . 55

© Copyright IBM Corp. 2005, 2006 iii

iv IBM Director Hardware Management Console Installation and User’s Guide

Tables

1. Keyboard shortcuts for windows . . . . . 23

2. Keyboard shortcuts for option panes . . . . 23

3. Keyboard shortcuts for scroll panes . . . . 23

4. Keyboard shortcuts for split panes . . . . . 24

5. Keyboard shortcuts for notebooks (tabbed

panes) . . . . . . . . . . . . . . 24

6. Keyboard shortcuts for frames . . . . . . 24

7. Additional keyboard shortcuts for frames in

External Application Launch wizard . . . . 25

8. Keyboard shortcuts for internal frames 25

9. Keyboard shortcuts for menu bar . . . . . 25

10. Keyboard shortcuts for menus . . . . . . 25

11. Keyboard shortcuts for menu items . . . . 26

12. Keyboard shortcuts for check-box menu items 26

13. Keyboard shortcuts for radio-button menu

items . . . . . . . . . . . . . . . 26

14. Keyboard shortcuts for pop-up menus . . . 26

15. Keyboard shortcuts for toolbar . . . . . . 26

16. Keyboard shortcuts for tool tips . . . . . . 27

17. Keyboard shortcuts for buttons . . . . . . 27

18. Keyboard shortcuts for check boxes . . . . 27

19. Keyboard shortcuts for radio buttons . . . . 27

20. Keyboard shortcuts for combination boxes 27

21. Keyboard shortcuts for lists . . . . . . . 28

22. Keyboard shortcuts for sliders . . . . . . 28

23. Keyboard shortcuts for tables . . . . . . 29

24. Additional keyboard shortcuts for tables in

Update Manager . . . . . . . . . . . 30

25. Keyboard shortcuts for trees . . . . . . . 30

26. Keyboard shortcuts for text fields . . . . . 31

27. Keyboard shortcuts for text panes . . . . . 31

© Copyright IBM Corp. 2005, 2006 v

vi IBM Director Hardware Management Console Installation and User’s Guide

About this book

This book provides information about installing and using the Hardware

Management Console extension for IBM® Director.

Conventions and terminology

These notices are designed to highlight key information:

Note: These notices provide important tips, guidance, or advice.

Important: These notices provide information or advice that might help you avoid

inconvenient or difficult situations.

Attention: These notices indicate possible damage to programs, devices, or data.

An attention notice appears before the instruction or situation in which damage

can occur.

Related information

Besides this documentation, there is additional information related to Hardware

Management Console.

Information centers

Hardware Management Console information center

publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/frk0_main.html

This information center is updated periodically. It contains the most

current documentation on a wide range of topics.

IBM Director information center

publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html

This information center is updated periodically. It contains the most

current documentation on a wide range of topics.

IBM Systems Software information center

www.ibm.com/servers/library/infocenter/

This Web page provides information about IBM Director, External

Application Launch Wizard, IBM Virtualization Manager, and other topics.

Resources on the World Wide Web

The following Web pages provide resources for understanding, using, and

troubleshooting Hardware Management Console and other system-management

tools.

IBM Director Web site on ibm.com®

www.ibm.com/systems/management/director/

© Copyright IBM Corp. 2005, 2006 vii

http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/frk0_main.html

http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/hmc_5.20/frk0_main.html

http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html


http://www.ibm.com/servers/library/infocenter

http://www.ibm.com/systems/management/director/

The IBM Director Web site on ibm.com has links to downloads and

documentation for all currently supported versions of IBM Director.

Information on this site includes:

v Downloads and documentation for the following IBM Director releases:

– IBM Director 5.20

– IBM Director 5.10 Update 3 (5.10.3)





– IBM Director 4.22 Upward Integration Modules (UIMs)


– IBM Director 4.20v IBM Director Hardware and Software Support Guide document, which lists

supported IBM systems and all supported operating systems. It is

updated every 6 to 8 weeks.

v Printable documentation for IBM Director is available in Portable

Document Format (PDF) in several languages.

IBM Servers

www.ibm.com/servers/

This Web page on ibm.com links to information, downloads, and IBM

Director extensions, such as Remote Deployment Manager, Capacity

Manager, Systems Availability and Software Distribution (Premium

Edition), for the following IBM products:

v IBM BladeCenter®

v IBM System i™

v IBM System p™

v IBM System x™

v IBM System z™

IBM forums

www.ibm.com/developerworks/forums/dw_esforums.jsp

This Web page on ibm.com links to several forums, available as Web pages

or using Rich Site Summary (RSS) feeds, in which users can discuss

technology issues relating to IBM servers.

Three of these forums are of particular interest to IBM Director users:

System x IBM Director forum

www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53

A forum for discussing any IBM Director topics. This Web page

includes a link for obtaining the forum using a Rich Site Summary

(RSS) feed.

System x Server forum


A forum for discussing System x server topics, including questions

related to drivers, firmware, operating systems, clustering, and

storage. This Web page includes a link for obtaining the forum

using a Rich Site Summary (RSS) feed.

viii IBM Director Hardware Management Console Installation and User’s Guide

http://www.ibm.com/servers/

http://www.ibm.com/developerworks/forums/dw_esforums.jsp

http://www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53




IBM Director SDK forum


A forum for discussing the use of the IBM Director Software

Developers Kit (SDK) to extend the functionality of IBM Director to

meet your specific needs. This Web page includes a link for

obtaining the forum using a Rich Site Summary (RSS) feed.

How to send your comments

Your feedback is important in helping to provide the most accurate and highest

quality information.

If you have any comments about this book or any other IBM Director publication,

v Go to the IBM Director information center Web site at publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqm0_main.html . There you will

find the feedback page where you can enter and submit comments.

v Complete one of the forms at the back of any IBM Director book and return it

by mail, by fax, or by giving it to an IBM representative.

About this book ix





x IBM Director Hardware Management Console Installation and User’s Guide

Chapter 1. Getting started with Hardware Management

Console

This topic contains general and conceptual information about Hardware

Management Console (HMC).

Hardware Management Console

Hardware Management Console (HMC) is an extension of IBM Director from

which you can launch Hardware Management Console Web server. Using the

Hardware Management Console Web server, you can view the servers and

hardware resources that are managed by the HMC for IBM System i and System p

models, perform power control, and launch management tools.

Accessibility

This topic describes the accessibility features in IBM Director and the IBM Director

extensions.

IBM strives to provide products with usable access for everyone, regardless of age

or ability.

© Copyright IBM Corp. 2005, 2006 1

2 IBM Director Hardware Management Console Installation and User’s Guide

Chapter 2. Planning for Hardware Management Console

This topic contains information about planning to install Hardware Management

Console (HMC).

Operating systems supported by the Hardware Management Console

task

This topic provides information about the operating systems supported by the

Hardware Management Console (HMC) task.

Management-server support

This task is supported on all operating systems supported by IBM Director Server.

Managed-object support

This task is supported only on an HMC-managed object. The HMC is a closed

system that includes an embedded Linux® distribution.

Note: You must install V5R2 or later for this task to function.


Chapter 3. Installing Hardware Management Console

You can install the Hardware Management Console extension on the IBM Director

Server and IBM Director Console. You also can upgrade an existing installation of

the Hardware Management Console extension to the latest version.

Installing the HMC extension

Important: To enable all the HMC extension functions available in IBM Director,

the Hardware Management Console Version 5 Release 2.0 or later must

be installed on the HMC.

The HMC extension is automatically installed with IBM Director Server and IBM

Director Console on the following management servers and management consoles:

v AIX®

v i5/OS®

v Linux on System p

v Linux on POWER™

On these systems, there is no need to install or upgrade the HMC extension

separately. When IBM Director Server and IBM Director Console are upgraded, the

HMC extension is upgraded as well.

The HMC extension can also be installed on management servers and management

consoles running Linux on System x or Windows®. Complete the following steps

to install the HMC extension on either of these systems:

1. Download the HMC extension.

Note: All installation and upgrade packages for the HMC extension for Linux

on System x or Windows must be downloaded. This version of the

extension is not available on CD-ROM or other physical media.

a. Navigate to the IBM Director Downloads Web Site at www.ibm.com/systems/management/director/downloads.html.

b. Select IBM Director 5.20 for xSeries and BladeCenter from the dropdown

list, complete the requested information, and click Submit.

c. Under the Current version heading, click the IBM Director 5.20 link.

d. Click the link for the package you want to download, as described in the

following table.


http://www.ibm.com/systems/management/director/downloads.html

http://www.ibm.com/systems/management/director/downloads.html

Version Component

Downloaded installation package

file name

5.20 IBM Director Hardware

Management Console Server

Extension for Windows

dir5.20_hmcserver_windows.exe

IBM Director Hardware

Management Console Extension for

Windows

dir5.20_hmcconsole_windows.exe



Extension for Linux

HMCServerExt-5.20-1.noarch.rpm



Linux

HMCConsoleExt-5.20-1.noarch.rpm

5.20 Update 1 IBM Director Hardware


Extension for Windows

dir5.20.1_hmcserver_windows.exe



Windows

dir5.20.1_hmcconsole_windows.exe



Extension for Linux



Linux

2. Install the HMC extension on the management server.

3. Optional: Install the HMC extension on remote management consoles.

Note: The user-interface components for the HMC extension for IBM Director

Console are automatically installed on the management server when the

server components for the HMC extension are installed. It is not

necessary or possible to separately install the user-interface components

for the HMC extension on a management server.

Installing the HMC extension on a Linux server

The HMC extension can be installed only on management servers running Linux

for System x with IBM Director Server Version 5.10 or higher installed.

To install the HMC extension on a Linux management server, complete the

following steps:

1. Stop IBM Director Server. From a command prompt, type the following

command and press Enter:

install_root/bin/twgstop

where install_root is the root directory of your IBM Director installation.

2. Change to the directory in which the installation package is located. Type the

following command and press Enter:

cd /download/

download is the location in which the download package was saved.


3. Type one of the following commands and press Enter.

Installation scenario Command

Performing a new

installation

rpm -ivh hmc_server_rpm

Upgrading from a previous

version

rpm -Uvh hmc_server_rpm

where hmc_server_rpm is the file name of the downloaded HMC server

extension installation package. The installation progress is displayed.

4. Restart IBM Director Server by going to a command prompt, typing the

following command, and pressing Enter:

install_root/bin/twgstart


The installation of IBM Director HMC extension on the management server installs

both the server and console components of the HMC extension on the management

server.

Installing the HMC extension on a Windows server

The HMC extension can be installed only on management servers with IBM

Director Server Version 5.20 or higher installed.

To install HMC extension on a Windows management server, complete the

following steps:

1. Copy the downloaded installation files to a temporary directory on the machine

on which you will be performing the installation.

2. Close all applications, including any command-prompt windows.

3. Click Start → Run.

4. In the Run window, type the following command in the Open field and press

Enter:

download\hmc_server_exe

where download is the location in which the HMC extension download package

was saved, and hmc_server_exe is the file name of the downloaded HMC

server extension installation package.

5. On the first page of the HMC extension for IBM Director Server InstallShield

Wizard, click Next.

6. Select I accept the terms in the license agreement, and then click Next.

7. Click Next.

8. Click Install. A new page displays the installation progress.

9. When installation is complete, click Finish.

After installing the server components of the HMC extension, install the console

components on any remote management consoles.

Installing the HMC extension on a Linux console

Installation of the IBM Director HMC extension on the management server installs

both the server and console components of the HMC extension. As a result, it is

Chapter 3. Installing 7

necessary to install the console components for the HMC extension only on remote

management consoles on which IBM Director Server is not installed.

Note: The version of the HMC extension that is installed on IBM Director Console

must always be the same version as the version of the extension that is

installed on IBM Director Server. When upgrading one, you must upgrade

the other.

The HMC extension must be installed on the management server before installing

the console components of the HMC extension.

To install the HMC extension on a Linux management console, complete the

following steps:

1. Close IBM Director Console.

2. Change to the directory in which the installation package is located. Type the


cd /download/

download is the location in which the download package was saved.

3. Type one of the following commands and press Enter.

Installation scenario Command

Performing a new

installation

rpm -ivh hmc_console_rpm

Upgrading from a previous

version

rpm -Uvh hmc_console_rpm

where hmc_console_rpm is the file name of the downloaded HMC console

extension installation package. The installation progress is displayed.

4. Restart IBM Director Console.

Installing the HMC extension on a Windows console

Installation of the IBM Director HMC extension on the management server installs

both the server and console components of the HMC extension. As a result, it is

necessary to install the console components for the HMC extension only on remote

management consoles on which IBM Director Server is not installed.

Note: The version of the HMC extension that is installed on IBM Director Console

must always be the same version as the version of the extension that is

installed on IBM Director Server. When upgrading one, you must upgrade

the other.

The HMC extension must be installed on the management server before installing

the console components of the HMC extension.

To install HMC extension on a Windows management console, complete the

following steps:

1. Copy the downloaded installation files to a temporary directory on the machine

on which you will be performing the installation.

2. Close all applications, including any command-prompt windows.

3. Click Start → Run.


4. In the Run window, type the following command in the Open field and press

Enter:

download\hmc_console_exe

where download is the location in which the HMC extension download package

was saved, and hmc_console_exe is the file name of the downloaded HMC

console extension installation package.

5. On the first page of the HMC extension for IBM Director Console InstallShield

Wizard, click Next.

6. Select I accept the terms in the license agreement, and then click Next.

7. Click Next.

8. Click Install. A new page displays the installation progress.

9. When installation is complete, click Finish.

Upgrading and updating Hardware Management Console

Hardware Management Console (HMC) components can be upgraded to take

advantage of new features, managed-object support, and bug fixes in subsequent

versions of the software.

Before beginning any upgrade, consult the release notes for version-specific

compatibility information and special upgrade instructions.

The following general rules apply to the version compatibility of IBM Director

components:

v IBM Director Server and IBM Director Console must be at the same version

level, even when installed on different systems.

v Components that are installed on the same system, such as IBM Director

Console and IBM Director Agent, must be at the same version level.

v The version of IBM Director Server must always be greater than or equal to the

version of any IBM Director Agent or IBM Director Core Services installed on

managed systems.

v If you upgrade to a new version of IBM Director Server, you must also upgrade

all instances of IBM Director Console to the same version.

v If you upgrade to a new version of IBM Director Agent or IBM Director Core

Services on any managed system, you must upgrade both IBM Director Server

and all instances of IBM Director Console to a version that is the same or later

than the agent version.

v You can upgrade to a new version of IBM Director Server without necessarily

upgrading all instances of IBM Director Agent or IBM Director Core Services.

Upgrading Hardware Management Console Server

You can upgrade Hardware Management Console Server on the management

server to version 5.20 from version 4.1 or later.

Important: Read the release notes before beginning any installation or upgrade

procedure.

1. Linux only: On Linux management servers, you must manually stop IBM

Director Server before installing a new version of IBM Director Server or an

extension to the IBM Director Server. At a command prompt, type the


install_root/twgstop

Chapter 3. Installing 9


2. To upgrade Hardware Management Console Server, follow the general

installation instructions for your operating system.

Upgrading Hardware Management Console Console

You can upgrade the Hardware Management Console Console on the management

console.

You can upgrade to Hardware Management Console Console version 5.20 from

version 4.1 or later. To upgrade Hardware Management Console Console on the

management console, follow the general installation instructions for your operating

system.

Preparing Hardware Management Console devices for discovery with

IBM Director

Before discovering Hardware Management Console (HMC) devices, and after

upgrading HMC hardware, you might need to open the Pegasus and SLP ports to

enable IBM Director to discover and manage the HMC.

Complete the following steps to enable the Pegasus and SLP ports on the HMC

device:

1. In the HMC Navigation Area pane, expand the affected HMC and expand

HMC Management. Click HMC Configuration.

2. In the HMC Configuration pane, click Customize Network Settings.

3. In the Network Settings window, click the LAN Adapters tab.

4. Select the LAN Adapter that is connected to your LAN and click Details.

5. In the LAN Adapter Details window, click the Firewall tab. The top pane

displays the firewall ports that you can enable.

6. In the top pane, select Open Pegasus and click Allow Incoming. Open Pegasus

is added to the bottom pane of enabled ports.

7. In the top pane, select SLP and click Allow Incoming. SLP is added to the

bottom pane of enabled ports.

8. Click OK; then click OK again.

9. If a message window about restarting the HMC is displayed, click OK. After

the HMC is restarted, the ports are enabled and IBM Director Server can

discover the HMC.


Chapter 4. Uninstalling Hardware Management Console

You can uninstall the Hardware Management Console extension using Add or

Remove Programs in the Control Panel for Windows operating systems or rpm for

Linux operating systems.

Note: You can retain the configuration data when you uninstall Hardware

Management Console. This capability enables you to reinstall or upgrade

Hardware Management Console and access the saved configuration data.

Should you reinstall, be sure to reinstall Hardware Management Console in

the same location.

Uninstalling the Hardware Management Console from a Windows

operating system

You can uninstall the Hardware Management Console using Add or Remove

Programs option in the Control Panel for Windows operating systems.

To uninstall the Hardware Management Console, complete the following steps:

1. Close the Hardware Management Console and stop the IBM Director Server.

2. Click Start → Settings → Control Panel.

3. Double-click Add or Remove Programs.

4. Click HMC extension for IBM Director Server and then click Remove.

Uninstalling the Hardware Management Console from a Linux

operating system

You can uninstall the Hardware Management Console using rpm on Linux

operating systems.

To uninstall the Hardware Management Console, complete the following steps:

1. Close the Hardware Management Console and stop IBM Director Server by

using the twgstop command.

2. Run rpm -e dir5.20_hmcconsole_linux.


Chapter 5. Managing Hardware Management Console

With IBM Director, you can discover a Hardware Management Console (HMC) for

IBM System i and System p models. You can view the servers and hardware

resources that are managed by the HMC, collect inventory information, perform

power control, and launch management tools.

Accessing the Hardware Management Console

When an HMC is discovered initially, it is in a secured state. You must request

access to unlock it.

To access an HMC after its initial discovery, complete the following steps:

1. In the Groups pane of IBM Director Console, click HMC Systems and

Members.

2. In the HMC Systems Membership pane, right-click the HMC and select

Request Access.

3. Specify the user ID and password to access the HMC.

Launching Hardware Management Console tools

With the HMC Manager Tools, you can perform HMC management tasks such as

accessing the Information Center and Setup Wizard, diagnosing problems with

Service Focal Point, configuring the HMC, managing servers and frames, updating

code for your HMC or operating system, and managing users.

You must have access to the HMC to complete this task.

To perform HMC management tasks, complete the following steps:

1. From the IBM Director Console window, click Tasks → HMC Manager Tools →

management task.

2. Log in to the HMC with the ID and password. You can select the option to

save the ID and password whenever the HMC console is launched.

3. Complete the management task.

Viewing Hardware Management Console membership

You can use IBM Director to view the topology and hardware resources associated

with the HMC.

You must have access to the HMC to complete this task.

To view the topology of systems managed by the HMC, complete the following

steps:

1. In the Groups pane of IBM Director Console, click HMC Systems and

Members.

2. In the HMC Systems Membership pane, expand the HMC you want to view.

3. Expand the associated server to view logical partitions that are created on that

server.


4. To view resource attributes of a managed object, double-click the managed

object.


Chapter 6. Troubleshooting

Use this section to troubleshoot and resolve problems with the Hardware

Management Console. To troubleshoot problems that are specific to earlier versions

of IBM Director, see the documentation for that version.

See the IBM Director customer forum for solutions to problems that other

customers have encountered at www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53

Frame Management application is not available

This problem affects the Hardware Management Console (HMC) Manager Tools in

IBM Director Console.

Problem

While working on an HMC using IBM Director Console, you select a subtask from

the HMC Manager Tools and the following error message is displayed: The Frame

Management application is not available on x.x.x.x. The task is not

performed. where x.x.x.x is an IP address on your HMC.

Investigation

Only one Web-based System Manager can be connected to an HMC at a time.

If the Web-based System Manager is already open, an error message is displayed

when a user attempts to select one or more of the HMC Manager Tools subtasks.

If you or another user have a Web-based System Manager session open on the

HMC and you want to use the IBM Director HMC Manager Tools, you must close

the Web-based System Manager session or wait for it to be closed by the user that

opened that session.

HMC managed objects are not discovered

This problem affects the IBM Director Hardware Management Console (HMC)

extension.

Problem

When using the IBM Director HMC extension, IBM Director Server fails to discover

the HMC managed object and the following message is displayed:

Error occurred while attempting to add the HMC.

Unable to establish a connection with the system.

Investigation

After an upgrade installation of the HMC hardware, the firewall ports for Open

Pegasus and SLP are disabled and no longer have firewall access.

To correct this problem, complete the following steps:




1. In the HMC Navigation Area pane, expand the affected HMC and expand

HMC Management. Click HMC Configuration.

2. In the HMC Configuration pane, click Customize Network Settings.

3. In the Network Settings window, click the LAN Adapters page.

4. Select the LAN Adapter that is connected to your LAN and click Details.

5. In the LAN Adapter Details window, click the Firewall page.

6. The top pane displays the firewall ports that you can enable. Select Open

Pegasus from the list and click Allow Incoming. Open Pegasus is added to the

bottom pane of enabled ports.

7. In the top pane, select SLP from the list and click Allow Incoming. SLP is

added to the bottom pane of enabled ports.

8. Click OK; then click OK again.

9. If a message window about restarting the HMC is displayed, click OK. After

the HMC is restarted, the ports are enabled and IBM Director Server can

discover the HMC.

Getting help and support

If you need help, service, or technical assistance or just want more information

about IBM products, you will find a wide variety of sources available from IBM to

assist you. This section contains information about where to go for additional

information about IBM and IBM products, and whom to call for service, if it is

necessary.

Finding information about IBM Director problems

In addition to the IBM Director information center, you can find information about

problems and solutions in earlier editions of IBM Director documentation, the IBM

Director forum, and the IBM Service Bulletin (RETAIN® tip) index.

Available troubleshooting documentation for earlier versions of

IBM Director

To troubleshoot problems that are specific to earlier versions of IBM Director, see

the documentation for that version.

Notes:

1. Printable PDFs for the different versions of the IBM Director

documentation are available from the IBM Director Support Web page

at www.ibm.com/systems/management/director/ .

2. IBM Director versions 3.1.1 and earlier are no longer supported.

IBM Director version Available troubleshooting documentation

5.20 v IBM Director version 5.20 Information Center

v Release Notes

v Service Bulletin (RETAIN tips) index

5.10, 5.10.1, 5.10.2,

and 5.10.3

v IBM Director version 5.10 information center at

http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo/fqm0_main.html

v Release Notes for each version


4.20, 4.20.2, 4.21, and

4.22

v IBM Director Systems Management Guide, version 4.20

v Release Notes or readme.txt file for each version






IBM Director version Available troubleshooting documentation

4.11 and 4.12 v IBM Director Systems Management Guide, version 4.11

v readme.txt file for each version


4.10 and 4.10.2 v IBM Director Systems Management Guide, version 4.1

v readme.txt file for each version


Accessing the IBM Director customer forum

The IBM Director customer forum provides a place for customers to share ideas

and solutions for IBM Director implementations. Even though this forum is called

the “xSeries (System x) IBM Director forum,” it serves as the forum for IBM

Director installations on all supported operating systems and hardware.

Although participating in the customer forum does not guarantee an answer from

an IBM representative, the forum community does include IBM employees that use

IBM Director. To access the forum you must sign in to the IBM developerWorks®

Web site and create a profile; there is no fee. The IBM Director customer forum

Web page is at www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53 .

Accessing the IBM Service Bulletin (RETAIN tips) index

You an access the IBM Service Bulletin (RETAIN tips) index to view known

problems and workarounds for IBM Director at the following Web address:

www.ibm.com/servers/eserver/xseries/systems_management/ibm_director/ . On

this page, click the applicable version of IBM Director. A list of service bulletins is

displayed.

Before you call

Before you call, make sure that you have taken these steps to try to solve the

problem yourself:

v Check all cables to make sure that they are connected.

v Check the power switches to make sure that the system is turned on.

v Use the troubleshooting information in your system documentation and the

diagnostic tools that are included with your system. You can find information

about diagnostic tools for BladeCenter and System x systems in the Problem

Determination Service Guide on the IBM System x Documentation CD. You can find

information about diagnostic tools for IntelliStation® in the IntelliStation

Hardware Maintenance Manual at the IBM Support Web site.

v Go to the IBM Support Web site at www.ibm.com/support/us to check for

technical information, hints, tips, and new device drivers or to submit a request

for information.

You can solve many problems without outside assistance by following the

troubleshooting procedures that IBM provides in the online help or in the

publications that are provided with your system and software. The information

that is included with your system also describes the diagnostic tests that you can

perform. Most BladeCenter, System x, and IntelliStation systems, operating

systems, and programs includes information that contains troubleshooting

procedures and explanations of error messages and error codes. If you suspect a

software problem, see the information for the operating system or program.

Chapter 6. Troubleshooting 17



http://www.ibm.com/pc/support/site.wss/document.do?lndocid=MIGR-64554

http://www.ibm.com/support/us

Using the hardware documentation

Information about your IBM BladeCenter, System x, or IntelliStation system and

any preinstalled software is available in the documentation that is included with

your system. That documentation includes printed books, online books, readme

files, and help files.

See the troubleshooting information in your system documentation for instructions

for using the diagnostic programs. The troubleshooting information or the

diagnostic programs might tell you that you need additional or updated device

drivers or other software. IBM maintains pages on the World Wide Web where you

can get the latest technical information and download device drivers and updates.

To access these pages, go to www.ibm.com/support/us and follow the

instructions. Also, you can order publications through the IBM Publications

Ordering System at www.ibm.com/planetwide/.

Getting information from the World Wide Web

On the World Wide Web, the IBM Web site has up-to-date information about IBM

BladeCenter, System i, System p, System x, System z, and IntelliStation products,

services, and support.

Use the following Web addresses for the applicable product information.

IBM product Web address

BladeCenter products www.ibm.com/servers/eserver/support/bladecenter/

IntelliStation

workstations

www.ibm.com/servers/intellistation/pro/already.html

System i systems www.ibm.com/servers/eserver/support/iseries/

System p servers www.ibm.com/servers/eserver/support/unixservers/

System x servers www.ibm.com/servers/eserver/support/xseries/index.html

System z mainframes www.ibm.com/servers/eserver/support/zseries/

You can find service information for your IBM products, including supported

options, at www.ibm.com/support/us .

Also, you can find information about IBM Director in the IBM Systems forum at

www.ibm.com/developerworks/forums/dw_forum.jsp?forum=759&cat=53 .

Information to provide to the IBM Technical Support Center or

IBM Director customer forum

When looking for assistance, either from IBM Technical Support Center or in the

IBM Director customer forum, there is some basic information that you should

provide.

System i information

Before you contact IBM for assistance, or append to the customer forum, you

should gather the following information for the affected systems:

v The operating system information for management server and for the managed

objects.

v Whether the failure is intermittent or persistent.

v The last time (or release) that the feature or function worked.

v Any exceptions or error messages that occur.



http://www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

http://www.ibm.com/servers/eserver/support/bladecenter/

http://www.ibm.com/servers/intellistation/pro/already.html

http://www.ibm.com/servers/eserver/support/iseries/

http://www.ibm.com/servers/eserver/support/unixservers/

http://www.ibm.com/servers/eserver/support/xseries/index.html

http://www.ibm.com/servers/eserver/support/zseries/



v The version of IBM Director that is installed. Also note whether it is a new

installation or an upgrade installation. If it is an upgrade installation, note from

which version of IBM Director you upgraded.

v If possible, the steps required to recreate the problem.

System x, BladeCenter, and x86-based system information


should gather the following information for the affected systems.

Note: Frequently, IBM uses information and logs generated by the Dynamic

System Analysis (DSA) program to resolve problems. DSA is available from

the Systems Management Web page at www.ibm.com/servers/eserver/xseries/systems_management/.

v The machine types of all the affected systems.

v The operating system.

v The BIOS and firmware version levels of the affected systems. If you do not

know this information, you can use Dynamic System Analysis (DSA) to gather

the information for you.


v The last time the feature or function worked.


v The version of IBM Director that is installed. Also note whether it is a new

installation or an upgrade installation. If it is an upgrade installation, note from

which version of IBM Director you upgraded.


System p information


should gather the applicable information for the affected systems.

For AIX:

v The files containing the redirected output from the following commands:

– oslevel -r

– lslpp -L

– lsdev

– prtconf

– errpt -a

– lsvpdv The /var/log/dirinst.log file, if you are having an installation problem.




v The version of IBM Director that is installed. Also note whether it is a

new installation or an upgrade installation. If it is an upgrade

installation, note from which version of IBM Director you upgraded.


For Linux on POWER

v The files containing the redirected output from the following commands:

– (For Red Hat Linux) cat /etc/redhat-release

– (For SUSE Linux) cat /etc/SuSE-release

– rpm -qa

– lsvpdv The /var/log/dirinst.log file, if you are having an installation problem.





v The version of IBM Director that is installed. Also note whether it is a

new installation or an upgrade installation. If it is an upgrade



System z information


should gather the applicable information for the affected systems.

v A detailed description of the problem.




v The operating system information for the management server and for the

managed objects.

v The version of IBM Director that is installed in each affected system. Also note

whether it is a new installation or an upgrade installation. If it is an upgrade


v The /var/log/dirinst.log file, if you are having an installation problem.

v The /var/log/localmessages or any related log file on manageability access

point (MAP) for z/VM®.

v The /opt/ibm/director/log/TWGRas.log file on the management server.

Getting fixes

Occasionally, new releases and upgrades are made available from the IBM Support

Web site at www.ibm.com/systems/management/director/ . These releases and

upgrades might contain fixes to problems with IBM Director.

If your IBM Director environment has a problem that is not fixed by a new release

or upgrade, contact the IBM Technical Support Center. To do so, you must have

purchased an appropriate support product from IBM.

Software service and support

IBM provides a wide range of support products for IBM Director software.

For installations on IBM BladeCenter products

If you install and use IBM Director Server on BladeCenter products, you

can purchase the Implementation Services ServicePac® for BladeCenter and

xSeries® for service and support of IBM Director Server.

For installations on System i technology

Through IBM Software Maintenance (SWMA), you can get assistance with

usage, configuration, and software problems with System i technology.

Fixes and updates are part of the warranty of the SWMA product and are

included in your license for this product.

For installations on System p servers

Through IBM Software Maintenance (SWMA), for a fee, you can get

telephone or electronic assistance with usage, configuration, and software

problems with System p servers. Fixes and updates are part of the

warranty of the SWMA product and are included in your license for this

product.



Note: When ordering or downloading only IBM Director Server, SWMA is

optional and must be ordered specifically.

For installations on System x servers and IntelliStation workstations

Through IBM Support Line, for a fee, you can get telephone assistance

with usage, configuration, and software problems. You also can purchase

Enhanced Technical Support (ETS), which is a proactive support option to

Support Line for System x servers.

Through IBM Software Maintenance (SWMA), for a fee, you can get

telephone or electronic assistance with usage, configuration, and software

problems with System x servers. Fixes and updates are part of the

warranty of the SWMA product and are included in your license for this

product.

If you install and use IBM Director Server on System x servers, you can

purchase the Implementation Services ServicePac for BladeCenter and

xSeries for service and support of IBM Director Server.

For installations on System z mainframes

Through IBM Service and Subscription (S&S), for a fee, you can get

telephone or electronic assistance for software problems with System z

mainframes. Fixes and updates are part of the warranty of this product

and are included in your license for this product.

For installations on non-IBM hardware

If you want to install and run IBM Director Server on non-IBM hardware,

you must purchase a license for IBM Director Server. However, this license

does not entitle you to service and support of IBM Director Server. You can

purchase service and support separately from Support Line. You also can

purchase Enhanced Technical Support (ETS), which is a proactive support

option to Support Line for non-IBM x86 systems.

For information about which products are supported by Support Line in your

country or region, go to www.ibm.com/services/us/its/pdf/remotesupportxseries.pdf. For more information about Support Line and other IBM

services, go to www.ibm.com/services/us/index.wss, or go to

www.ibm.com/planetwide/ for support telephone numbers. In the U.S. and

Canada, call 1-800-IBM-SERV (1-800-426-7378).


http://www.ibm.com/services/us/its/pdf/remotesupportxseries.pdf

http://www.ibm.com/services/us/its/pdf/remotesupportxseries.pdf

http://www.ibm.com/services/us/index.wss

http://www.ibm.com/planetwide/

Appendix A. Accessibility features for IBM Director

Accessibility features help users who have a physical disability, such as restricted

mobility or limited vision, to use information technology products successfully.

Accessibility features

The major accessibility features in IBM Director support:

v Keyboard-only operation

v Interfaces that are commonly used by screen readers

v The attachment of alternative input and output devices

Tip: The IBM Director Information Center and its related publications are

accessibility-enabled for the IBM Home Page Reader. You can operate all

features using the keyboard instead of the mouse.

Keyboard navigation

This product uses standard Microsoft® Windows navigation keys. In addition, the

following tables provide information that addresses the IBM Director Console.

Note:

v External Application Launch Wizard uses additional keyboard shortcuts

for navigating between frames. For more information, see Table 7 on page

25.

v Update Manager uses additional keyboard shortcuts for table navigation.

For more information, see Table 24 on page 30.

Table 1. Keyboard shortcuts for windows

Action Keyboard shortcut

Navigate out of the window. Alt+F6

Hide the window. Esc

Activate the default button (if defined). Enter

Table 2. Keyboard shortcuts for option panes


Navigate in or out of the option pane. Alt+F6

Hide a window. Esc


Table 3. Keyboard shortcuts for scroll panes


Navigate forward out of the scroll pane. Tab

Navigate backward out of the scroll pane. Shift+Tab

Move up or down. Up arrow or down

arrow


Table 3. Keyboard shortcuts for scroll panes (continued)


Move left or right. Left arrow or right

arrow.

Navigate to the beginning or end of data. Ctrl+Home or

Ctrl+End

Navigate up or down one block. PgUp or PgDn

Navigate to the left or right. Ctrl+PgUp or

Ctrl+PgDn

Table 4. Keyboard shortcuts for split panes


Navigate forward out of the split pane. Tab or Ctrl+Tab

Navigate backward out of the split pane. Shift+Tab or

Ctrl+Shift+Tab

Navigate between split panes. Tab or F6

Navigate to the splitter bar. F8

Toggle the focus between two split bars (for windows with three

split panes).

F8

Resize the split pane vertically. Up arrow or down

arrow

Resize the split pane horizontally. Left arrow or right

arrow

Maximize the size of the split pane . Home

Minimize the size of the split pane. End

Table 5. Keyboard shortcuts for notebooks (tabbed panes)


Navigate into the tabbed pane. Tab

Navigate out of the tabbed pane. Ctrl+Tab

Navigate to the left or right tab. Left arrow or right

arrow

Navigate to the tab above or below. Up arrow or down

arrow

Navigate from the tab to the page. Enter or Ctrl+Down

Navigate from the page to the tab. Ctrl+Up

Navigate to the previous or next page. Ctrl+PgUp or

Ctrl+PgDn

Table 6. Keyboard shortcuts for frames


Display a window menu. Alt+Space bar



Table 7. Additional keyboard shortcuts for frames in External Application Launch wizard


To move focus to the description area when focus is currently on

any of the first five event filters

Esc

To move focus to the description area when focus is currently on

any other event filter

Space bar, then

Shift+Tab

Note: When you

press the space bar,

the Event Filter check

box that has focus is

selected and then

focus moves to the

first entry field or

check box below the

description area.

Table 8. Keyboard shortcuts for internal frames


Open or restore the frame. Ctrl+F5, Alt+F5, or

Enter

Close the frame. Ctrl+F4 or Alt+F5

Move the frame. Ctrl+F7 or Alt+F7

Resize the frame. Ctrl+F8 or Alt+F8

Minimize the frame size. Ctrl+F9 or Alt+F9

Display a window menu. Alt+Space bar


Table 9. Keyboard shortcuts for menu bar


Jump to the menu bar. Alt or F10

Navigate out of the menu bar. Esc or Alt

Navigate within the menu bar. Arrow keys

Select the next or previous menu item. Right arrow or left

arrow

Activate the default or selected item. Enter

Display a menu. Use one of these

keyboard shortcuts:

v Up arrow

v Down arrow

v Enter

v Space bar

v Alt+Character

accelerator key (if

defined)

Hide a menu. Esc or Alt

Table 10. Keyboard shortcuts for menus


Display a menu. Enter or F10

Appendix A. Accessibility features for IBM Director 25

Table 10. Keyboard shortcuts for menus (continued)


Display a submenu. Right arrow

Navigate to the next item or wrap to the top. Down arrow

Navigate to the previous item or wrap to the bottom. Up arrow

Hide the menu. Esc

Hide the submenu. Left arrow

Activate the default or selected item. Enter

Table 11. Keyboard shortcuts for menu items


Navigate in or out of a menu. Arrow keys

Activate an item. Enter, space bar, or

Alt+Character

accelerator key (if

defined)

Display a submenu. Right arrow

Hide a submenu. Left arrow or Esc

Table 12. Keyboard shortcuts for check-box menu items


Navigate in or out of the check-box menu. Arrow keys

Select or clear a check-box menu item. Enter

Hide a check-box menu. Enter

Table 13. Keyboard shortcuts for radio-button menu items


Navigate in or out of a radio-button menu. Arrow keys

Select or clear a radio-button menu item. Enter

Hide a radio-button menu. Enter

Table 14. Keyboard shortcuts for pop-up menus


Display a pop-up menu. Shift+F10

Display a pop-up submenu. Right arrow

Hide a pop-up menu. Esc

Hide a submenu. Left arrow

Navigate within a pop-up menu. Up arrow or down

arrow

Activate a pop-up menu item. Enter or space bar

Table 15. Keyboard shortcuts for toolbar


Navigate forward out of the toolbar. Tab


Table 15. Keyboard shortcuts for toolbar (continued)


Navigate backward out of the toolbar. Shift+Tab

Navigate within the toolbar. Arrow keys

Activate a toolbar item. Enter

Display the Customized Toolbar menu (when focus is on an icon

on the main IBM Director Console window toolbar).

Shift+10

Table 16. Keyboard shortcuts for tool tips


Display a tool tip. Ctrl+F1

Hide a tool tip. Esc or Ctrl+F1

Table 17. Keyboard shortcuts for buttons


Navigate forward. Tab

Navigate backward. Shift+Tab

Activate the default button. Enter

Activate any button Space bar or

Alt+Character

accelerator key (if

defined).

Activate Cancel or Close. Esc

Table 18. Keyboard shortcuts for check boxes




Navigate within a group. Arrow keys

Select or clear a check box. Space bar

Table 19. Keyboard shortcuts for radio buttons




Navigate within a group. Arrow keys

Note: To select the

radio button, navigate

to it.

Select or clear a radio button. Space bar

Table 20. Keyboard shortcuts for combination boxes


Navigate forward out of the combination box. Tab

Navigate backward out of the combination box. Shift+Tab


Table 20. Keyboard shortcuts for combination boxes (continued)


Navigate into a combination box within a table cell (focus must be

in the table cell).

F2

Display the drop-down list. Down arrow

Hide the drop-down list. Esc or Alt+Up arrow

Activate the selected menu item. Enter

Navigate up or down the drop-down list. Alt+Up arrow or

Alt+Down arrow

Navigate up or down the drop-down list for a combination box in

a table.

Up arrow or Down

arrow

Navigate to a list item without selecting it. Initial character of the

list item

Move up or down the drop-down list. Up arrow or down

arrow

Table 21. Keyboard shortcuts for lists


Navigate forward out of the list. Tab

Navigate backward out of the list. Shift+Tab

Activate the selected list item. Enter

Navigate within the list. Up arrow or down

arrow

Navigate to the beginning or end of the list. Ctrl+Home or

Ctrl+End

Select all list items. Ctrl+A

Select a single list item Space bar

Note: Using the space

bar clears the

previous selection.

Select an additional list item. Ctrl+Space bar

Select a range of list items. Shift+Space bar

Extend the selection up or down one item. Shift+Up arrow or

Shift+Down arrow

Extend the selection to the top or bottom of the list. Shift+Home or

Shift+End

Extend the selection up or down one block. Shift+PgUp or

Shift+PgDn

Navigate up or down a block. PgUp or PgDn

Table 22. Keyboard shortcuts for sliders


Navigate forward out of the slider. Tab

Navigate backward out of the slider. Shift+Tab

Increase the value Up arrow or right

arrow.


Table 22. Keyboard shortcuts for sliders (continued)


Decrease the value Down arrow or left

arrow.

Set the maximum value. Home

Set the minimum value. End

Increase the value by a set range. PgUp

Decrease the value by a set range. PgDn

Table 23. Keyboard shortcuts for tables


Navigate forward out of the table. Ctrl+Tab

Navigate backward out of the table. Ctrl+Shift+Tab

Navigate to the next cell. Tab or right arrow

Navigate to the previous cell. Shift+Tab or left

arrow

Navigate to the next row from the last column. Tab or right arrow

Navigate to the previous row from the first column. Shift+Tab or left

arrow

Navigate vertically to the next or previous block. PgUp or PgDn

Navigate horizontally to the left or right one block. Ctrl+PgUp or

Ctrl+PgDn

Navigate to the first or last cell in the row. Home or End

Navigate to the first or last cell in the table. Ctrl+Home or

Ctrl+End

Select all cells in the table. Ctrl+A

Clear the current selection. Use one of these

keyboard shortcuts:

v Up arrow or down

arrow

v Ctrl+Up arrow or

Ctrl+Down arrow

v PgUp or PgDn

v Ctrl+PgUp or

Ctrl+PgUp

v Home or End

v Ctrl+Home or

Ctrl+End

Extend the selection up or down one row. Shift+Up arrow or

Shift+Down arrow

Extend the selection to the right or left one column. Shift+Left arrow or

Shift+Right arrow

Extend the selection to the beginning or end of the row. Shift+Home or

Shift+End


Shift+PgDn

Extend the selection left or right one block. Ctrl+Shift+PgUp or

Ctrl+Shift+PgDn


Table 23. Keyboard shortcuts for tables (continued)


Extend the selection to the beginning or end of the column. Ctrl+Shift+Home or

Ctrl+Shift+End

Edit the cell without overriding the existing text. F2

Delete the cell text before editing. Esc

Table 24. Additional keyboard shortcuts for tables in Update Manager


Edit the sort order. Ctrl+W

Sort the table by the selected column in ascending order. Ctrl+S

Sort the table by the selected column in descending order. Ctrl+Shift+S

Clear the sort. Ctrl+T

Clear all sorts. Ctrl+Q

Show the filter row. Ctrl+R

Hide the filter row. Ctrl+Shift+R

Edit the filter. Ctrl+E

Apply the filter. Ctrl+Shift+U

Deactivate the filter. Ctrl+U

Clear all filters. Ctrl+K

Display the find toolbar. Ctrl+F

Hide the find toolbar. Ctrl+Shift+F

Display the status line. Ctrl+L

Hide the status line. Ctrl+Shift+L

Table 25. Keyboard shortcuts for trees


Navigate forward out of the tree. Tab

Navigate backward out of the tree. Shift+Tab

Expand the entry Right arrow or Enter

(if collapsed).

Collapse the entry Left arrow or Enter (if

expanded).

Navigate up or down one entry. Up arrow or down

arrow

Navigate to the first entry in the tree. Home

Navigate to the last visible entry in the tree. End

Navigate vertically up or down one block. PgUp or PgDn

Navigate to the left or right one block. Ctrl+PgUp or

Ctrl+PgDn

Select all entries. Ctrl+A or Ctrl+Slash

Clear the selection. Ctrl+\

Select a single entry. Ctrl+Space bar

Select a range of entries. Shift+Space bar


Table 25. Keyboard shortcuts for trees (continued)



Shift+PgDn

Extend the selection to the top of the tree. Shift+Home

Extend the selection to the bottom of the tree. Shift+End

Table 26. Keyboard shortcuts for text fields


Navigate into the text field Alt+Character

accelerator key (if

defined).

Navigate forward out of the text field. Tab

Navigate backward out of the text field. Shift+Tab

Navigate to the previous or next character. Left arrow or right

arrow

Navigate to the previous or next word. Ctrl+Left arrow or

Ctrl+Right arrow

Navigate to the beginning or end of a field. Home or End

Submit an entry. Enter

Select all text in the field. Ctrl+A

Clear the selection. Arrow keys

Extend the selection to the left or right one character. Shift+Left arrow or

Shift+Right arrow

Extend the selection to the beginning or end of the field. Shift+Home or

Shift+End

Extend the selection to the next or previous word. Ctrl+Shift+Left arrow

or Ctrl+Shift+Right

arrow

Copy the selected text. Ctrl+C

Cut the selected text. Ctrl+X

Paste from the clipboard. Ctrl+V

Delete the previous or next character Backspace or Delete

Table 27. Keyboard shortcuts for text panes


Navigate into the text pane. Tab or Alt+Character

accelerator key (if

defined).

Navigate forward out of the text pane. Ctrl+Tab

Navigate backward out of the text pane. Ctrl+Shift+Tab

Navigate vertically up or down one block. PgUp or PgDn

Navigate up or down one line. Up arrow or down

arrow

Navigate to the left or right one component or character. Left arrow or right

arrow


Table 27. Keyboard shortcuts for text panes (continued)


Navigate to the beginning or end of a line. Home or End

Navigate to the previous or next word. Ctrl+Left arrow or

Ctrl+Right arrow

Navigate to the beginning or end of the text pane. Ctrl+Home or

Ctrl+End

Navigate up or down one block. PgUp or PgDn

Navigate to the left or right one block. Ctrl+PgUp or

Ctrl+PgDn

Navigate to the next or previous HTML link or other element

which can receive the focus.

Ctrl+T or Ctrl+Shift+T

Navigate out of a focusable element that accepts a tab. Ctrl+Tab or

Ctrl+Shift+Tab

Activate a hyperlink. Ctrl+Space bar


Shift+PgDn

Extend the selection to the left or right one block. Ctrl+Shift+PgUp or

Ctrl+Shift+PgDn

Extend the selection up or down one line. Shift+Up arrow or

Shift+Down arrow

Extend the selection to the left or right. Shift+Left arrow or

Shift+Right arrow

Extend the selection to the beginning or end of the line. Shift+Home or

Shift+End

Extend the selection to the beginning or end of the text pane. Ctrl+Shift+Home or

Ctrl+Shift+End

Extend the selection to the previous or next word. Ctrl+Shift+Left arrow

or Ctrl+Shift+Right

arrow

Extend the selection vertically up or down one block. Shift+PgUp or

Shift+PgDn

Extend the selection to the left or right one block. Ctrl+Shift+PgUp or

Ctrl+Shift+PgDn

Select all text in the text pane. Ctrl+A

Clear the selection. Arrow keys

Copy the selected text. Ctrl+C

Cut the selected text. Ctrl+X

Paste from the clipboard. Ctrl+V

Delete the previous or next component or character. Backspace or Delete

Insert a line break. Enter

Insert a tab. Tab

Interface information

You can choose from a variety of high-contrast color schemes and large font sizes

in the IBM Director Console. See the IBM Director Systems Management Guide for

more information about configuring IBM Director Console settings.


http://publib.boulder.ibm.com/infocenter/eserver/v1r2/topic/diricinfo_5.20/fqr0_bk_systm_mgmt.pdf

Related accessibility information

You can view the publications for IBM Director in Adobe Portable Document

Format (PDF) using the Adobe Acrobat Reader. The PDFs are provided on a CD

that is packaged with the product, or you can access them through the IBM

Director Information Center.

IBM and accessibility

See the IBM Accessibility Center for more information about the commitment that

IBM has to accessibility.


http://www.ibm.com/able

Appendix B. Events

An event is an occurrence of significance to a task or system, such as the

completion or failure of an operation. This section describes the events that can

occur in an IBM Director environment.

CIM > System > IP Change

The IP Change event occurs when a change in an IP address used by the HMC is

detected.

Resolution

No resolution. This event is informative only.

Details

Note: This event originated in IBM Director 5.10.

The CIM > System event types for HMC use a standard set of extended attributes.

Event type Event text Severity Category

Additional extended

attributes

IP Change The IP Address associated with HMC number

has changed.

where number identifies the HMC.

Harmless Alert v Description indicates

the type of event.

v OldIPAddress

indicates the previous

IP address used by

the HMC.

v NewIPAddress

indicates the new IP

address used by the

HMC.

CIM > System > IVM Unconfigured

The IVM Unconfigured event occurs when an IVM becomes unconfigured.

Typically, this occurs when a user migrates an IVM-managed system to HMC

management.

Resolution


Details

Note: This event is new in IBM Director 5.20.




Additional extended

attributes

IVM Unconfigured IVM is not configured. Harmless Alert None

CIM > System > Life Cycle

The Life Cycle event occurs when an LPAR is created or deleted on a system

managed by the Hardware Management Console (HMC). The event also occurs

when a CEC is managed by the HMC or removed from management by the HMC.

Resolution


Details




Additional extended

attributes

Life Cycle LPAR name has been created.

where name identifies the LPAR created.

Minor Alert LifeCycleEvent indicates

whether the CEC was

added or removed from

management by the

HMC.

Life Cycle LPAR name has been deleted.

where name identifies the deleted LPAR.


whether the CEC was


management by the

HMC.

Life Cycle CEC cec is now managed by HMC hmc.

where cec identifies the CEC and hmc

identifies the HMC.


whether the CEC was


management by the

HMC.

Life Cycle CEC cec is no longer managed by HMC hmc.

where cec identifies the CEC and hmc

identifies the HMC.


whether the CEC was


management by the

HMC.

CIM > System > Power State

The Power State event occurs when a change in the power state of a CEC or LPAR

is detected.

Resolution



Details



Note: For this event, the AlertingManagedElement attribute is set to the object

path of the ComputerSystem instance.


Additional extended

attributes

Power State LPAR name has been powered on.

where name identifies the affected LPAR.

Minor Alert PowerState identifies the

power state of the

system using one of the

following values:

v 1 = Full Power

v 2 = Power Save -

Low Power Mode

v 3 = Power Save -

Standby

v 4 = Power Save -

Other

v 5 = Power Cycle

v 6 = Power Off

v 7 = Hibernate

v 8 = Soft Off

Power State LPAR name has been powered off.



power state of the


following values:

v 1 = Full Power

v 2 = Power Save -

Low Power Mode

v 3 = Power Save -

Standby

v 4 = Power Save -

Other

v 5 = Power Cycle

v 6 = Power Off

v 7 = Hibernate

v 8 = Soft Off

Power State CEC name has been powered on.



power state of the


following values:

v 1 = Full Power

v 2 = Power Save -

Low Power Mode

v 3 = Power Save -

Standby

v 4 = Power Save -

Other

v 5 = Power Cycle

v 6 = Power Off

v 7 = Hibernate

v 8 = Soft Off

Appendix B. Events 37


Additional extended

attributes

Power State CEC name has been powered off.



power state of the


following values:

v 1 = Full Power

v 2 = Power Save -

Low Power Mode

v 3 = Power Save -

Standby

v 4 = Power Save -

Other

v 5 = Power Cycle

v 6 = Power Off

v 7 = Hibernate

v 8 = Soft Off

CIM > System > Service Event

The Service Event event occurs when a change in the hardware status of a CEC or

LPAR managed by the HMC is detected or when a miscellaneous serviceable

hardware error on a System p managed object running AIX is resolved.

For System p servers running AIX, when a miscellaneous serviceable hardware

error is fixed by an IBM Customer Engineer, a Service Event occurs to indicate that

a problem in a particular hardware resource has been fixed. The CIM > System >

System Event event occurs when a miscellaneous serviceable hardware error is

detected.

Resolution

v If the severity is Normal: No resolution. This event is informative only.

v If the severity is Warning: For the HMC, contact your service representative to

correct the problem and close the open problem report in “Service Focal Point.”

Details




Additional extended

attributes

Service Event Note: This text varies depending on the

Service Event that is received on the HMC.

The provided text is a description of that

Service Event occurrence.

Warning Alert None


Service Event that is received on the HMC.

The provided text is a description of that

Service Event occurrence.

Normal Resolution None


System p hardware resource that is fixed. The

provided text is a description of that Service

Event occurrence.

Normal Resolution None


CIM > System > System Event

The System Event event occurs when a miscellaneous serviceable hardware error is

detected on a System p managed object running AIX. Miscellaneous hardware

errors are those that are not generated by the following CIM > System events: Fan,

Memory, Network Adapter, Power Supply, Processor, Storage, Temperature, and

Voltage.

Resolution

Contact your service representative.

Note: The event generated by the resolution of this problem is CIM > System >

Service Event. The extended attribute EventID for the Service Event event is

set to the same value as the extended attribute EventID for the CIM >

System > System Event event.

Details


The CIM > System > System Event event type uses a standard set of extended

attributes.


Additional extended

attributes

System Event Note: This text varies depending on the

error that has occurred on the AIX managed

object. The provided text is a description of

that System Event occurrence.

Varies

depending

on the

error.

Alert None

CIM event sources

CIM event types are generated by IBM Director components and features,

hardware, and hardware options.

CIM > Certificate

IBM Director Server generates these events when a Level-1 managed system

security certificate is nearing expiration or has expired. The certificate is generated

by the IBM Director installation or with the certmgr command and is valid for 365

days. The CertificateExpirationManager.properties file is located in the IBM

Director data directory on the management server. This file contains two settings:

advance_notify_in_hours

The number of hours before the expiration of a Level-1 certificate. This

setting determines when an event will be generated providing notification

of a nearing expiration. The default is 240 hours.

polling_interval

The frequency that the validity of a Level-1 certificate is checked by IBM

Director Server. The default is 86400 seconds (24 hours).

Appendix B. Events 39

CIM > Storage > Array

The CIM > Storage > Array > Alert events are generated by the following storage

hardware options:

v IBM System Storage™ DS300 and DS400 storage subsystems.

v IBM System Storage DS4000™ Series. A proxy provider supplies Storage

Management Initiative Specification (SMI-S) compliance for this device. The

proxy SMI-S provider documentation is available at http://www.engenio.com/default.aspx?pageID=362 .

The CIM > Storage > Array > Operational Category events are generated by IBM

Director when it detects changes in the operational status of the storage hardware.

CIM > System

CIM indications are generated by managed systems that have either IBM Director

Core Services (Level-1 managed systems) or IBM Director Agent (Level-2 managed

systems) installed. IBM Director Server converts the CIM indications into the CIM

event types.

For HMC, the CIMOM generates CIM indications that IBM Director Server

converts into CIM event types.

For System p managed objects running AIX, the CIMOM running on the System p

managed object generates CIM indications that IBM Director Server converts into

CIM event types.

Note: (Level-1 managed systems with ServeRAID™ controllers only) In order for

the management server to receive CIM events from the system, you must

install the ServeRAID Manager program (Standalone Edition). For detailed

information, see “Preparing Level-1 managed systems.”

Extended attributes for HMC CIM events

The CIM event types for HMC use the following standard set of extended

attributes.

v AlertingManagedElement is the CIM object path of the system that generated the

event

v EventID provides the component node labels in the interface for the Hardware

Status task.

v EventTime provides the date and time that the event was generated. This value is

based on the local date and time of the system that generated the event.

v SenderUUID is the UUID of the HMC that sent the event.


http://www.engenio.com/default.aspx?pageID=362

http://www.engenio.com/default.aspx?pageID=362

Appendix C. Notices

This information was developed for products and services offered in the U.S.A.

IBM may not offer the products, services, or features discussed in this document in

other countries. Consult your local IBM representative for information about the

products and services currently available in your area. Any reference to an IBM

product, program, or service is not intended to state or imply that only that IBM

product, program, or service may be used. Any functionally equivalent product,

program, or service that does not infringe any IBM intellectual property right may

be used instead. However, it is the user’s responsibility to evaluate and verify the

operation of any non-IBM product, program, or service.

IBM may have patents or pending patent applications covering subject matter

described in this document. The furnishing of this document does not grant you

any license to these patents. You can send license inquiries, in writing, to:

IBM Director of Licensing

IBM Corporation

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For license inquiries regarding double-byte (DBCS) information, contact the IBM

Intellectual Property Department in your country or send inquiries, in writing, to:

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Licensing

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The following paragraph does not apply to the United Kingdom or any other

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This information could include technical inaccuracies or typographical errors.

Changes are periodically made to the information herein; these changes will be

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Such information may be available, subject to appropriate terms and conditions,

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The licensed program described in this document and all licensed material

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Any performance data contained herein was determined in a controlled

environment. Therefore, the results obtained in other operating environments may

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IBM has not tested those products and cannot confirm the accuracy of

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Questions on the capabilities of non-IBM products should be addressed to the

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If you are viewing this information softcopy, the photographs and color

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Trademarks

The following terms are trademarks of International Business Machines

Corporation in the United States, other countries, or both:

AIX

DS4000

IBM

IBM logo


ServeRAID

System Storage

Adobe, Acrobat, and Portable Document Format (PDF) are either registered

trademarks or trademarks of Adobe Systems Incorporated in the United States,

other countries, or both.

Linux is a registered trademark of Linus Torvalds in the United States, other

countries, or both.

Microsoft, Windows, and Windows NT® are trademarks of Microsoft Corporation

in the United States, other countries, or both.

Other company, product, or service names may be trademarks or service marks of

others.

Appendix C. Notices 43

Glossary

Glossary

This glossary includes terms and definitions for

IBM Director.

To view glossaries for other IBM products, go to

www.ibm.com/ibm/terminology .

A

accelerator

In a user interface, a key or combination

of keys that invokes an

application-defined function.

Advanced Encryption Standard (AES)

A data encryption technique that

improved upon and officially replaced the

Data Encryption Standard (DES). AES is

sometimes referred to as Rijndael, which

is the algorithm on which the standard is

based.

Advanced System Management interconnect

(ASM interconnect)

A feature of IBM service processors that

enables users to connect up to 24 servers

to one service processor, thus eliminating

the need for multiple modems,

telephones, and LAN ports. It provides

such out-of-band management functions

as system power control,

service-processor event-log management,

firmware updates, alert notification, and

user profile configuration.

Advanced System Management interconnect

network (ASM interconnect network)

A network of IBM servers created by

using the ASM interconnect feature. The

servers are connected through RS-485

ports. When servers containing integrated

system management processors (ISMPs)

and ASM processors are connected to an

ASM interconnect network, IBM Director

can manage them out-of-band.

Advanced System Management PCI adapter

(ASM PCI adapter)

An IBM service processor that is built into

the Netfinity 7000 M10 and 8500R servers.

It also was available as an option that

could be installed in a server that

contained an ASM processor. When an

ASM PCI adapter is used with an ASM

processor, the ASM PCI adapter acts as an

Ethernet gateway, while the ASM

processor retains control of the server.

When used as a gateway service

processor, the ASM PCI adapter can

communicate with other ASM PCI

adapters and ASM processors only.

Advanced System Management processor (ASM

processor)

A service processor built into the

mid-range Netfinity and early xSeries

servers. IBM Director can connect

out-of-band to an ASM processor located

on an ASM interconnect; an ASM PCI

adapter, a Remote Supervisor Adapter, or

a Remote Supervisor II must serve as the

gateway service processor.

AES See Advanced Encryption Standard.

alert A message or other indication that signals

an event or an impending event.

alert forwarding

A function that ensures that alerts are

sent, even if a managed system

experiences a catastrophic failure, such as

an operating-system failure.

alert-forwarding profile

A profile that specifies where remote

alerts for the service processor should be

sent.

alert standard format (ASF)

A specification created by the Distributed

Management Task Force (DMTF) that

defines remote-control and alerting

interfaces that can best serve a client

system in an environment that does not

have an operating system.

anonymous command execution

Execution of commands on a target

system as either system account (for

managed systems running Windows) or

root (for managed systems running

Linux).

ASF See alert standard format.


http://www.ibm.com/ibm/terminology/

ASM interconnect

See Advanced System Management

interconnect.

ASM interconnect gateway

See gateway service processor.

ASM interconnect network


interconnect network.

ASM PCI adapter

See Advanced System Management PCI

adapter.

ASM processor


processor.

association

A visual representation of the members in

a group that shows relationships or

provides additional information about the

members of a group.

Auto-Logical Drive Transfer

See auto volume transfer/auto disk

transfer.

auto volume transfer/auto disk transfer

(AVT/ADT)

A function that provides automatic

failover in case of controller failure on a

storage subsystem.

AVT/ADT

See auto volume transfer/auto disk

transfer.

B

Basic Input/Output System (BIOS)

The code that controls basic hardware

operations, such as interactions with

diskette drives, hard disk drives, and the

keyboard.

BIOS See Basic Input/Output System.

BladeCenter chassis

A BladeCenter unit that acts as an

enclosure. This 7-U modular chassis can

contain up to 14 blade servers. It enables

the individual blade servers to share

resources, such as the management,

switch, power, and blower modules.

blade server

A high-throughput, two-way, Intel

Xeon-based server on a card that supports

symmetric multiprocessors (SMPs).

bottleneck

A place in the system where contention

for a resource is affecting performance.

C

chassis

The metal frame in which various

electronic components are mounted.

chassis detect-and-deploy profile

A profile that IBM Director automatically

applies to all new BladeCenter chassis

when they are discovered. The profile

settings include management module

name, network protocols, and static IP

addresses. If Remote Deployment

Manager (RDM) is installed on the

management server, the chassis

detect-and-deploy profile also can include

deployment policies.

CIM See Common Information Model.

cloning

In z/VM, a copying technique that

preserves the characteristics of the

original but personalizes instance-specific

data. The result of a cloning operation is

new instance of an entity (for example, of

a virtual disk, a virtual computer system,

or an operating system) rather than a

backup of the original.

cluster

A collection of complete systems that

work together to provide a single, unified

computing capability.

CMS See Conversational Monitor System.

Common Information Model (CIM)

An implementation-neutral,

object-oriented schema for describing

network management information. The

Distributed Management Task Force

(DMTF) develops and maintains CIM

specifications.

component association

In the IBM Director Rack Manager task, a

function that can make a managed system

or device rack-mountable when the

inventory collection feature of IBM

Director does not recognize the managed

system or device. The function associates

the system or device with a predefined

component.


Conversational Monitor System (CMS)

A virtual-machine operating system that

provides general interactive time sharing,

problem solving, and program

development capabilities.

D

database server

The server on which the database

application and database are installed.

Data Encryption Standard (DES)

A cryptographic algorithm designed to

encrypt and decrypt data using a private

key.

deployment policy

A policy that associates a specific bay in a

BladeCenter chassis with a Remote

Deployment Manager (RDM)

noninteractive task. When a blade server

is added to or replaced in the bay, IBM

Director automatically runs the RDM task.

DES See Data Encryption Standard.

Desktop Management Interface (DMI)

A protocol-independent set of application

programming interfaces (APIs) that were

defined by the Distributed Management

Task Force (DMTF). These interfaces give

management application programs

standardized access to information about

hardware and software in a system.

Diffie-Hellman key exchange

A public, key-exchange algorithm that is

used for securely establishing a shared

secret over an insecure channel.

digital signature algorithm (DSA)

A security protocol that uses a pair of

keys (one public and one private) and a

one-way encryption algorithm to provide

a robust way of authenticating users and

systems. If a public key can successfully

decrypt a digital signature, a user can be

sure that the signature was encrypted

using the private key.

directory manager

A facility for maintaining the user

directory of one or more z/VM systems.

discovery

The process of finding resources within

an enterprise, including finding the new

location of monitored resources that were

moved.

disk pool

In z/VM Center, a logical grouping of

contiguous disk spaces. A disk pool can

include disk spaces from multiple

physical disks. A disk pool corresponds to

a z/VM Directory Maintenance Facility

allocation group.

DMI See Desktop Management Interface.

DSA See digital signature algorithm.

E

enclosure

A unit that houses the components of a

storage subsystem, such as a control unit,

disk drives, and power source.

event An occurrence of significance to a task or

system. Events can include completion or

failure of an operation, a user action, or

the change in state of a process.

event action

The action that IBM Director takes in

response to a specific event or events.

event-action plan

A user-defined plan that determines how

IBM Director will manage certain events.

An event action plan comprises one or

more event filters and one or more

customized event actions.

event-data substitution variable

A variable that can be used to customize

event-specific text messages for certain

event actions.

event filter

A filter that specifies the event criteria for

an event action plan. Events must meet

the criteria specified in the event filter in

order to be processed by the event action

plan to which the filter is assigned.

F

fabric A complex network using hubs, switches,

and gateways. Fibre channel uses a fabric

to connect devices.

field-replaceable unit (FRU)

An assembly that is replaced in its

entirety when any one of its components

fails.

file-distribution server

In the Software Distribution task, an

intermediate server that is used to

Glossary 47

distribute a software package when the

redirected-distribution method is used.

forecast

A function that can provide a prediction

of future performance of a managed

system using past data collected on that

managed system.

FRU See field-replaceable unit.

G

gateway service processor

A service processor that relays alerts from

service processors on an Advanced

System Management (ASM) interconnect

network to IBM Director Server.

group A logical set of managed objects. Groups

can be dynamic, static, or task-based.

Guest LAN

A virtual local area network (LAN)

segment that is emulated by the z/VM

Control Program (CP). A Guest LAN can

be shared by guest virtual machines on

the same z/VM system.

guest virtual machine

In z/VM, the functional equivalent of a

System z9 or zSeries system, including

the virtual processors, virtual storage,

virtual devices, and virtual channel

subsystem allocated to a single user. Each

guest virtual machine can be controlled

by an operating system, such as CMS,

z/VSE, z/OS, or Linux.

H

host object

A logical object that groups one or more

worldwide port names (WWPNs) of the

host bus adapters (HBAs) that the cluster

has detected on the storage area network

(SAN).

HT See Hyper-Threading.

Hyper-Threading (HT)

A technology with which a single

processor can function as two virtual

processors and execute two threads

simultaneously.

hypervisor

A program or a portion of Licensed

Internal Code (LIC) that allows multiple

instances of operating systems to run

simultaneously on the same hardware.

I

IBM Director Agent

A component of IBM Director software.

When IBM Director Agent is installed on

a system, the system can be managed by

IBM Director. IBM Director Agent

transfers data to the management server

using several network protocols,

including TCP/IP, NetBIOS, and IPX.

IBM Director Console

A component of IBM Director software.

When installed on a system, it provides a

graphical user interface (GUI) for

accessing IBM Director Server. IBM

Director Console transfers data to and

from the management server using

TCP/IP.

IBM Director Core Services

A facility with which IBM Director

communicates with and administers a

level-2 managed system. IBM Director

Core Services includes the service location

protocol (SLP) instrumentation, the IBM

Director Agent SLP service type, and

Common Information Model (CIM).

IBM Director database

The database that contains the data stored

by IBM Director Server.

IBM Director environment

The complex, heterogeneous environment

managed by IBM Director. It includes

systems, BladeCenter chassis, software,

and SNMP devices.

IBM Director extension

A tool that extends the functionality of

IBM Director. Some of the IBM Director

extensions are Capacity Manager,

ServeRAID Manager, Remote Deployment

Manager, and Software Distribution.

IBM Director Server

The main component of IBM Director

software. When installed on the

management server, it provides basic

functions such as discovery of the

managed systems, persistent storage of

configuration and management data, an

inventory database, event listening,

security and authentication, management

console support, and administrative tasks.

IBM Director Server service

A service that runs automatically on the


management server, and provides the

server engine and application logic for

IBM Director.

IBM Director service account

The Windows operating-system account

associated with the IBM Director Server

service.

in-band communication

initial program load (IPL)

The process that loads the system

programs from the system auxiliary

storage, checks the system hardware, and

prepares the system for user operations.

instance

An individual realization of the operating

system with a particular version,

configuration, physical location, and

identifier.

In object-oriented programming, an object

of a particular class.

integrated system management processor

(ISMP)

A service processor built into some

xSeries servers. ISMP is the successor to

the Advanced System Management (ASM)

processor.

interprocess communication (IPC)

A mechanism of an operating system that

allows processes to communicate with

each other within the same computer or

over a network.

inventory-software dictionary

A file that tracks the software installed on

managed systems in a network.

IPC See interprocess communication.

IPL See initial program load.

ISMP See integrated system management

processor.

J

job A separately executable unit of work.

K

L

Level-0 managed system

An IBM or non-IBM server, desktop

computer, workstation, or mobile

computer, that can be managed by IBM

Director but does not have any IBM

Director software installed on it.



computer, workstation, and mobile

computer that has IBM Director Core

Services installed.



computer, workstation, or mobile

computer that has IBM Director Agent

installed. The function of a Level-2

managed system varies depending on the

operating system and hardware.

light path diagnostics

A technology that provides a lighted path

to failed or failing components to

expedite hardware repairs.

logical unit number (LUN)

In the Small Computer System Interface

(SCSI) standard, a unique identifier used

to differentiate devices, each of which is a

logical unit (LU).

LUN See logical unit number.

M

MAC address

See Media Access Control address.

managed group

A group of systems or objects managed

by IBM Director.

managed object

A resource that is subject to

management--such as a connection, a

scalable system, or a line--as viewed from

a systems management perspective.

managed object ID

A unique identifier for each managed

object.

managed system

A system that is being controlled by a

given system management application.

management console

A system (server, desktop computer,

workstation, or mobile computer) on

which IBM Director Console is installed.

management module

The BladeCenter component that handles

system-management functions. It

configures the chassis and switch

Glossary 49

modules, communicates with the blade

servers and all I/O modules, multiplexes

the keyboard/video/mouse (KVM), and

monitors critical information about the

chassis and blade servers.

management server

The server on which IBM Director Server

is installed.

master system

In z/VM Center, an operating system

instance that has been set up to serve

Virtual Server Deployment as a model for

creating operating system templates.

Media Access Control address (MAC address)

In a local area network, the protocol that

determines which device has access to the

transmission medium at a given time.

minidisk

A direct access storage device (DASD) or

a logical subdivision of a DASD that has

its own virtual device number.

N

node port (N_port)

A port that connects a node to a fabric or

to another node. An N_port connects to a

fabric port (F_port) or to the N_port of

another node. An N_port handles

creation, detection, and flow of message

units to and from the connected systems.

N_ports are end points in point-to-point

links.

nonvolatile random access memory (NVRAM)

Random access memory (storage) that

retains its contents after the electrical

power to the machine is shut off.

N_port

See node port.

NVRAM

See nonvolatile random access memory.

O

operating system template

A set of installation and configuration

data that z/VM Center uses as a source

for creating operating system instances.

Operating system templates are created

from master systems.

out-of-band communication

Communication that occurs through a

modem or other asynchronous

connection, for example, service processor

alerts sent through a modem or over a

LAN.

P

PCI See Peripheral Component Interconnect.

See also Peripheral Component

Interconnect-X.

PCI-X See Peripheral Component Interconnect-X.

See also Peripheral Component

Interconnect.

Peripheral Component Interconnect (PCI)

A local bus that provides a high-speed

data path between the processor and

attached devices. See also Peripheral

Component Interconnect-X.

Peripheral Component Interconnect-X (PCI-X)

An enhancement to the Peripheral

Component Interconnect (PCI)

architecture. PCI-X enhances the

Peripheral Component Interconnect (PCI)

standard by doubling the throughput

capability and providing additional

adapter-performance options while

maintaining backward compatibility with

PCI adapters. See also Peripheral

Component Interconnect.

persistent

Pertaining to data that is maintained

across session boundaries, usually in

nonvolatile storage such as a database

system or a directory.

PFA See Predictive Failure Analysis.

physical platform

An IBM Director managed object that

represents a single physical chassis or

server that has been discovered through

the use of the Service Location Protocol

(SLP).

plug-in

A software module that adds function to

an existing program or application.

POST See power-on self-test.

power-on self-test (POST)

A series of internal diagnostic tests

activated each time the system power is

turned on.

Predictive Failure Analysis (PFA)

A scheduled evaluation of system data


that detects and signals parametric

degradation which might lead to

functional failures.

private key

In secure communication, an algorithmic

pattern used to encrypt messages that

only the corresponding public key can

decrypt. The private key is also used to

decrypt messages that were encrypted by

the corresponding public key. The private

key is kept on the user’s system and is

protected by a password. See also public

key.

programming interface for customers

The supported method through which

customer programs request software

services. The programming interface

consists of a set of callable services

provided with a product.

public key

In secure communication, an algorithmic

pattern used to decrypt messages that

were encrypted by the corresponding

private key. A public key is also used to

encrypt messages that can be decrypted

only by the corresponding private key.

Users broadcast their public keys to

everyone with whom they must exchange

encrypted messages. See also private key.

Q

R

redirected distribution

A method of software distribution that

uses a file-distribution server.

remote I/O enclosure


represents an expansion enclosure of

Peripheral Component Interconnect-X

(PCI-X) slots, for example, an RXE-100

Remote Expansion Enclosure. The

enclosure consists of one or two

expansion kits.

Remote Supervisor Adapter

An IBM service processor. It is built into

some xSeries servers and available as an

optional adapter for use with others.

When used as a gateway service

processor, the Remote Supervisor Adapter

can communicate with all service

processors on the Advanced System

Management (ASM) interconnect.

resource-monitor threshold

The point at which a resource monitor

generates an event.

RXE Expansion Port

The dedicated high-speed port used to

connect a remote I/O expansion unit,

such as the RXE-100 Remote Expansion

Enclosure, to a server.

S

scalable node

A physical platform that has at least one

SMP Expansion Module. Additional

attributes are assigned to a physical

platform when it is a scalable node. These

additional attributes record the number of

SMP Expansion Modules, SMP Expansion

Ports, and RXE Expansion ports on the

physical chassis.

scalable object

An IBM Director managed object that is

used with Scalable Systems Manager.

Scalable objects include scalable nodes,

scalable systems, scalable partitions, and

remote I/O enclosures that are attached to

scalable nodes.

scalable partition


defines the scalable nodes that can run a

single image of the operating system. A

scalable partition has a single, continuous

memory space and access to all associated

adapters. A scalable partition is the logical

equivalent of a physical platform. Scalable

partitions are associated with scalable

systems and comprise only the scalable

nodes from their associated scalable

systems.

scalable system


consists of scalable nodes and the scalable

partitions that are composed of the

scalable nodes in the scalable system.

When a scalable system contains two or

more scalable nodes, the servers that they

represent must be interconnected through

their SMP Expansion Modules to make a

multinode configuration, for example, a

16-way xSeries 455 server made from four

scalable nodes.

Secure Sockets Layer (SSL)

A security protocol that provides

communication privacy. With SSL,

Glossary 51

client/server applications can

communicate in a way that is designed to

prevent eavesdropping, tampering, and

message forgery.

server complex

In z/VM Center, a configuration profile

for Linux guest systems that includes

both Linux and z/VM aspects. A server

complex can define network settings,

Linux configuration scripts, disk access,

and VM Resource Manager (VMRM)

performance goals.

Service Location Protocol (SLP)

An Internet protocol that identifies and

uses network hosts without having to

designate a specific network host name.

service machine

In z/VM, a guest virtual machine that

provides a system service such as

accounting, error recording, or

monitoring. A system service can be part

of z/VM or a licensed program.

service processor

A generic term for Remote Supervisor

Adapters, Advanced System Management

processors, Advanced System

Management PCI adapters, and integrated

system management processors (ISMPs).

These hardware-based management

processors used in IBM Netfinity and

xSeries servers work with IBM Director to

provide hardware status and alert

notification.

SLP See Service Location Protocol.

SMBIOS

See system management BIOS.

SMP Expansion Module

An IBM xSeries hardware option. It is a

single module that contains

microprocessors, disk cache, random

access memory, and three SMP Expansion

Port connections. Two SMP Expansion

Modules can fit in a chassis.

SNMP Access and Trap Forwarding

An IBM Director Agent feature that

enables SNMP to access managed-system

data. When installed on a managed

system, this feature enables SNMP-based

managers to poll the managed system and

receive its alerts. If System Health

Monitoring is installed on the managed

system also, hardware alerts can be

forwarded as SNMP traps.

SNMP device

An embedded device that uses SNMP to

monitor network-attached devices,

printers, or computers for conditions that

require system-management attention.

SQL See Structured Query Language.

SSL See Secure Sockets Layer.

static partition

A view-only scalable partition.

sticky key

An input method that enables the user to

press and release a series of keys

sequentially (for example, Ctrl+Alt+Del),

yet have the keys behave as if they were

pressed and released at the same time.

This method can be used for those who

require special-needs settings to make the

keyboard easier to use.

storage subsystem

A storage control and its attached storage

devices.

Structured Query Language (SQL)

A standardized language for defining and

manipulating data in a relational

database.

switch module

The BladeCenter component that provides

network connectivity for the BladeCenter

chassis and blade servers. It also provides

interconnectivity between the

management module and blade servers.

System Health Monitoring

An IBM Director Agent feature that

provides active monitoring of critical

system functions, including system

temperatures, voltages, and fan speeds. It

also handles in-band alert notification for

managed systems running Windows and

some managed systems running Linux.

system management BIOS (SMBIOS)

A specification that extends BIOS to

support the retrieval of management data.

system variable

A user-defined keyword and value pair

that can be used to test and track the

status of network resources. System

variables can be referred to wherever

event-data substitution is allowed.


T

target system

A managed system on which an IBM

Director task is performed.

time to live

A technique used by best-effort delivery

protocols to inhibit endlessly looping

packets. The packet is discarded if the

TTL counter reaches 0.

triple Data Encryption Standard (triple DES)

A block cipher algorithm that can be used

to encrypt data transmitted between

managed systems and the management

server. Triple DES is a security

enhancement of DES that employs three

successive DES block operations.

triple DES

See triple Data Encryption Standard.

truststore

In security, a storage object, either a file or

a hardware cryptographic card, where

public keys are stored in the form of

trusted certificates, for authentication

purposes in Web transactions. In some

applications, these trusted certificates are

moved into the application keystore to

reside with the private keys.

U

Universally Unique Identifier

The 128-bit numerical identifier that is

used to ensure that two components do

not have the same identifier.

Universal Unique Identifier (UUID)

See Universally Unique Identifier.

upward integration

The methods, processes and procedures

that enable lower-level

systems-management software, such as

IBM Director Agent, to work with

higher-level systems-management

software, such as Tivoli Enterprise or

Microsoft SMS.

upward integration module

Software that enables higher-level

systems-management software, such as

Tivoli Enterprise or Microsoft Systems

Manager Server (SMS), to interpret and

display data provided by IBM Director

Agent. This module also can provide

enhancements that start IBM Director

Agent from within the higher-level

systems-management console, as well as

collect IBM Director inventory data and

view IBM Director alerts.

user class

A z/VM privilege category assigned to a

user of a guest virtual machine in the

user’s directory entry; each class specified

allows access to a logical subset of all the

z/VM Control Program (CP) commands.

UUID See Universal Unique Identifier.

V

virtual device number

In z/VM, a device number used by a

guest virtual machine. Real devices can be

referred to by different virtual device

numbers by different guest virtual

machines.

virtual server template

A set of definitions that provides

configuration defaults for z/VM virtual

servers. z/VM Center uses virtual server

templates to create z/VM virtual servers.

vital product data (VPD)

Information that uniquely defines system,

hardware, software, and microcode

elements of a processing system.

VPD See vital product data.

W

Wake on LAN

A technology that enables a user to

remotely turn on systems for off-hours

maintenance. A result of the Intel-IBM

Advanced Manageability Alliance and

part of the Wired for Management

Baseline Specification, users of this

technology can remotely turn on a server

and control it across the network, thus

saving time on automated software

installations, upgrades, disk backups, and

virus scans.

walk An SNMP operation that is used to

discover all object instances of

management information implemented in

the SNMP agent that can be accessed by

the SNMP manager.

Windows Management Instrumentation (WMI)

An application programming interface

(API) in the Windows operating system

Glossary 53

that enables devices and systems in a

network to be configured and managed.

WMI uses the Common Information

Model (CIM) to enable network

administrators to access and share

management information.

WMI See Windows Management

Instrumentation.

WMI Query Language (WQL)

A subset of the Structured Query

Language (SQL) with minor semantic

changes to support Windows

Management Instrumentation (WMI).

WQL See WMI Query Language.

X

Y

Z

z/VM A System z9 and zSeries operating system

that acts as virtualization software. z/VM

can virtualize all system resources,

including processors, memory, storage

devices, and communication devices.

z/VM supports the concurrent operation

of hundreds of operating system

instances.

z/VM virtual server

In z/VM, a guest virtual machine that a

user can log on to.

Symbols and Numerics


Index

Aaccessibility 1, 23

features 23

keyboard 23

shortcut keys 23

AIX eventsService Event 38

System Event 39

CCIM events

extended attributes 40

IP Change 35

IVM Unconfigured 35

Life Cycle 36

Power State 36

Service Event 38

source 39

System Event 39

CIM indicationsconversion 39

configuration data, retaining 11

customer service 20

Ddisability 1, 23

discoverytroubleshooting 15

documentation 16

EEnhanced Technical Support 20

extended attributesCIM 40

Ffeatures, accessibility 23

fixes 20

fixes, Virtualization Engine systems

service vii

forum 17

IBM Director SDK vii

System x IBM Director vii

System x server vii

Ggetting fixes 20

glossary 45

HHardware Console Point 35

Hardware Management Console 35, 36,

38, 40

getting started 1

management server support 3

operating systems, supported 3

overview 1

troubleshooting 15

Hardware Management Console Consoleupgrading 10

Hardware Management

Consoleinformation center vii

HelpCenter 18

HMCtroubleshooting 15

IIBM Director information center vii

IBM Director SDK forum vii

IBM Director Software Developers Kit

information center vii

IBM Systems Software information

center vii

IBM Technical Support Center 18

information centerHardware Management Console vii

IBM Director vii

IBM Director Software Developers

Kit vii

IBM Systems Software vii

information to provide 18

Kkeyboard 23

Llegal notices 41

Mmanagement console

upgrading 10

management serverupgrading 9

Nnew release 20

newsgroup 17

Ooverview, Hardware Management

Console 1

Pphone number 20

problem solving 15, 16, 17

pSeries eventsIP Change 35

Life Cycle 36

Power State 36

System Event 38, 39

RRETAIN tips 17

SService and Subscription (S&S) 20

service bulletin index 17

ServicePac 20

shortcut keys 23

Software Maintenance (SWMA) 20

solving problems 15, 16, 17

Support Line 20

System Availability Serverupgrading 9

System p eventsIP Change 35

IVM Unconfigured 35

Life Cycle 36

Power State 36

System Event 38, 39

System x IBM Director forum vii

System x server forum vii

Ttrademarks 42

troubleshooting 15

discovery 15

Hardware Management Console 15

HMC 15

steps to take 17

Uuninstalling 11

upgrade 20

upgradingHardware Management Console

Console 10

management console 10

management server 9

System Availability 9

VVirtualization Engine systems service

fixes vii


WWeb site

IBM Servers vii


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IBM Director Hardware Management Console

Installation and User’s Guide

Version 5.20

Publication No. GC30-4167-00

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