Online Meeting & Unified Communications con IBM Lotus Sametime 8.5
IBM Lotus Sametime Software--Nov2008
Transcript of IBM Lotus Sametime Software--Nov2008
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
1/58
IBM Corporation 2008
IBM Lotus Sametime
software
Your onramp for
Unified Communicationsand Collaboration
November 2008
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
2/58
Agenda
Lotus Sametime software capabilities
The IBM Lotus Sametime family of products and offerings
Resources to help speed your deployment:
IBM services and IBM Business Partner solutions
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
3/58
IBM DELIVERED
IBM BUSINESS PARTNER DELIVERED
Lotus Sametime is IBMs software platform for unifiedcommunications and collaboration capabilities
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
4/58
IBM Leads Enterprise Instant Messaging withRobust Functionality and Market Presence
The Forrester Wave Vendor Summary, Q4 2007
#1most used Enterprise IM solution Osterman Research, August 2007
Surpassed100millionentitled users30% more
customers in 2007
1
/3 were Outlook/Exchange shopsProduct of the Year
UC Magazine
2008 North American Business Software &Communications Applications Green Excellenceof the Year Award to IBM
Frost & Sullivan, September 2008
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
5/58
Lotus Sametime software is designed to help clients excel
Instant Messaging
Presence Awareness
Web Conferencing
Respond Immediately
React Faster
Reduce Expenses
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
6/58
in a Lotus Sametime client
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
7/58
in Lotus Notes
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
8/58
in Microsoft Outlook & Office
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
9/58
in business portals
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
10/58
in Line of Business applications
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
11/58
IBM Research: Key drivers for use of IMIM has replaced more time-consuming modes of communication, and provided a private modeduring meetings
How IM is used most often
Get answers to quick questions
Page staff (e.g. in medical facility)
Give customer support
Track down someone you need to
find Cue others during a teleconference
Send a quick file
Keep distant people in the loop
Work across time zones
Know if someone is available tohelp or respond
Gather people into a quick teamconference (e.g. in case of crisis)
IM benefits are about businessacceleration
Convenience and time savings
Enables me to multi-task
Gets me information I need quickly
Helps me manage my time
Keeps the business running across timezones
Gives us real speed of communication
Multi-task: e.g. get information to a
person who is on a phone conference Gives customers immediate attention in a
customer service setting
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
12/58
Lotus Sametime enterprise instant messaging
IBMers send almost4,000,000 IMs every day
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
13/58
IBM Research: why people want to use web conferencing
Keeps us all on the same pageEnsures consistency of information, understanding, common
messages
Reduces errors and confusion
Can share desktop and make edits everyone can see and agree to
Enables virtual and global teams
Saves money, time, and wear & tear on people (costs of travel)
Makes distant experts accessible (e.g., health care diagnostics)
Enables us to see each other in a meeting (i.e., web cams used by
many) and get to know othersShorter preparation time for projects
Ease & speed of information exchange
Can participate in a meeting from anywhere
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
14/58
Web Conferencing ...only IBM offers the flexibility and choiceto run your web conferences on-premiseor as a service
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
15/58
A Lotus Sametime Web Conference
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
16/58
Lotus Sametime Mobile ClientsTake your team with you, wherever you are going
BlackBerry smartphone Windows MobileSymbian
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
17/58
Extending instant messaging communications tocustomers and suppliers via enterprise or supportedpublic IM communities
Lotus SametimeGateway
Sametime
SIP
XMPP
YAHOO
AOL
Google
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
18/58
Works in many environments Linux supportApple Macintosh Client support
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
19/58
Extensible platform
Communication & collaboration services
An extensible platform Integrate with applications & processes
Easily extended by 3rd parties
Plug-in framework Open standards
An extensive network of IBMBusiness Partners
Audio/Video/Telephony ISVs
Solution providers/SIs
and many more
Example: Dassault product design plug-in
Example: RADVISION plug-in
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
20/58
Lotus Sametime software as a platform -- examples2007 Best IBM Lotus Sametime Collaboration Extension
Imixs: IX Workflow PluginLotus Award winner Is||coord: IS Phone
Lotus Award finalist RADVISIONLotus Award finalist
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
21/58
Example of Custom Plug-in: Access data frombackend financial system in real time
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
22/58
Integrating SAP Business Process & Applications into Lotus Sametime
Inventory search resultsFiltered organizational hierarchy Order status results
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
23/58
Plug-ins in the Lotus Business Solutions Catalog
Any 3rd party can post
plug-ins for LotusSametime in this catalog.
IBM validates the partner
plug-in and approves it to
be posted.
Search for the Lotus
Sametime plug-ins that
you want
Many of these plug-ins are
no charge. Others are for
fee depending on thecapability and the IBM
Business Partner.
http://catalog.lotus.com/wps/portal/sametime
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
24/58
Agenda
Lotus Sametime software capabilities
The IBM Lotus Sametime family of products
Resources to help speed your deployment:
IBM services and IBM Business Partner solutions
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
25/58
Lotus Sametime 8 software builds on Lotus Sametime 7.5
which was a major upgrade & investment in IBMs UC2 TMstrategy
Instant Messaging
with Voice & Video
Presence Awareness
Web Conferencing
Integrate with 3rd party audio,
telephony & video systems
Significance of Lotus Sametime 7.5 software:
Product becomes a platform
Unified communications and collaboration:
audio, video, web, data Rich real-time collaboration for IBM Lotus Notes, Microsoft
Outlook users
Federated collaboration with other IM systems
More open choice for customers (Eclipse, Linux, etc.)
Focus on security-rich capabilities
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
26/58
The IBM Lotus Sametime Family
Sametime
Unified Telephony
(currently planned
for 2H availability)
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
27/58
What the analysts are saying
"A year or two ago the knee jerk reaction was,
'I'm going to partner with Microsoft.' Now
vendors are recognizing IBM Lotus has a very
mature Unified Communications product with a
significant user base."
Melanie Turek, principal analyst Frost & Sullivan,
quoted in eWEEK Polycom, IBM Deliver Click-to-Video Conference,
by Paula Musich, August 18, 2007
With these new products, IBM is clearly showingwhy they're a leader in the enterprise IM space."
Blog: "Sametime Steps Forward", Peter Brockmann, 22 August 2007
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
28/58
IBM Lotus Sametime Standard 8 software
VoIP chat within the enterprise,Video Telephony integration
Dynamic Locations
File Transfer, Screen capture
Web Conferencing
Mobile Clients
IM Federation
Extensible Eclipse client & SDKs
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
29/58
IBM Lotus Sametime Entry 8 software
Presence
Security-rich IMRich text, emoticons
Business cards
Contextual collaboration
Works with
Microsoft Office & Microsoft Outlook
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
30/58
IBM Lotus Sametime Advanced 8 software
Persistent chat
Broadcast Suite
Instant share
Location services
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
31/58
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
32/58
IBM Lotus Sametime Advancedpersistent group chat
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
33/58
4
1
3
2
5
6
IBM Lotus Sametime Advanced softwareBroadcast Tools: Finding people and experts
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
34/58
IBM Lotus Sametime Advanced softwareInstant Screen sharing
Instantly share your screen,with optional remote screencontrol
Share an application, a portionof your screen, or your entire
desktop. Choose to allowother participants to "drive" andmake changes to documentson your PC.
Help desk support - instantlystart a remote desktop sessionto see a user's PC to take
control troubleshoot
Removes the barriers ofscheduling a Web conferenceand distributing conferenceinformation
Share instantly without anydistraction or delay
Uses your encrypted, behind-the-firewall Lotus SametimeWeb conferencing
Let me show you what Im looking at
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
35/58
Lotus Sametime Advanced softwareGeographic Location Services
Lotus Sametime Advanced software remembers whereyouve been
See where people are now or their last known location
Use a plugin to see who is in the same location as you
Save time & effort by having locations pre-loaded
Write applications against locations of people not on yourbuddy list
Customize location services to map to more granular level --from a zip code down to individual building or floor
Build customized aggregation with other location services,such as GPS, cell tower, etc.
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
36/58
IBM Lotus Sametime Unified Telephony software(Currently planned for availability in 2008)
Rich aggregated presence
Incoming Call Management
Softphone
Connect Multiple Vendor PBXs
Planned functionality; subject to change
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
37/58
What the analysts & media are saying
IBMs stance that it is not going into the telephony business,and that it is providing a smooth migration path for theheterogeneous PBX environments, should be welcome newsfor many companies that may be uncertain about OCS andMicrosofts clear focus on displacing established enterprise
telephony solutions.Brent Kelly, The Wainhouse Research Bulletin
Vol. 8, #28, August 23, 2007
IBM has chosen to approach the market withtechnology that can leverage companies'existing telephone systems, while Microsoft hasmade it clear that it hopes to one day replacethose systems with software-basedcommunications running on servers.Network World
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
38/58
Integrating the Siemens OpenScape technology into
Lotus Sametime Unified Telephony will simplify the
ability to build true collaborative business environments
and communicate in real-time across mixed PBX
systems, helping to increase knowledge-workerproductivity.
Jonathan Spira, Basex, CNet News, Fri Aug 24, 2007, "IBM follows
Microsoft with unified communications push," By Antony Savvas
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
39/58
Summary of software capabilities
Video, VoIP
TelephonyIntegration
File Transfer,Screen Capture
Web Conferencing
Mobile Clients
Public IM Federation
Presence
Instant Messaging
MS OfficeIntegration
Persistent Group Chat
Real-Time Community CollaborationInstant Share
Geographic Location Services
Sametime
Unified Telephony
(currently planned
for 2H availability)
Rich aggregated presence
Incoming Call Management
Softphone
Connect Multiple Vendor PBXs
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
40/58
www.sametimeunyte.com
Announcing
easy to access, easy to use, easy to integrateWeb conferencing service
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
41/58
What the analysts are saying
Furthermore, IBM is uniquely positioned tostrengthen their success with VoIP partners'customers since IBM continues to insist that itis not developing a VoIP platform, whichmakes them more potent as a collaboratorthan LiveMeeting (Microsoft) or Webex(Cisco).
BLOG: IBM Acquires WebDialogs, PeterBrockmann,
There are many directions this mergermay head all of them prettyexciting...The big picture of course is
that this is another sign of IBM Lotusgetting more active in the collaborationspace.
"Unified Communications Happenings: IBMAnnounces New Lotus Sametime Products,
Wainhouse Research.
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
42/58
Easy to Accessas easy as joining a conference call
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
43/58
Easy to Use
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
44/58
IBM Delivers Unparalleled Conferencing Servicesfor Companies of All Sizes
- Proven expertise in building and runninglarge scale collaborative solutions
-Global presence
- Leader in CollaborationSoftware
- Business Partner network
- Proven, open, Web 2.0 technology easilyintegrated with 3rd party applications
- Easy to use, easy to access,intuitive user experience
- Established presence in
businesses with less than500 employees
- Leader in private-label Web conferencingservices
- Open and extensible UnifiedCommunications and Collaboration Platform
Reliable,
accessible, easy
and intuitiveglobal
conferencing
services
-Robust channel-ecosystem
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
45/58
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
46/58
Agenda
Lotus Sametime software capabilities
The IBM Lotus Sametime family of products and offerings
Resources to help speed your deployment:
IBM services and IBM Business Partner solutions
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
47/58
IBMs Unified Communications and CollaborationCapabilities
technicalexpertise
ecosystem of
partners
industryknowledgeand experience
openandextensible platform
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
48/58
IBM Unified Communications Services
Video
Communication
BUINESSV
ALLUE
Lower TCO, increasedflexibility and resiliency
UnifiedMessaging
Collaboration
Improvedcustomer service
IP ContactCenter
More competitivebusiness models
Innovatio
ConvergedNetwork
IPTelephony
Industry
Solutions
INTEGRATION
PlanDeployManage Improved
effectivenessand productivity
Faster time to value
Improved project success rate
End-to-end project implementation
A collaboration system that is more
easily supported
Services delivered by IBM Global Technology Converged Communications Services team
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
49/58
Over 400 IBM Business Partners can help
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
50/58
Thank You
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
51/58
IBM Corporation 2008. All Rights Reserved.
The information contained in this publication is provided for informational purposes only. While efforts were madeto verify the completeness and accuracy of the information contained in this publication, it is provided AS ISwithout warranty of any kind, express or implied. In addition, this information is based on IBMs current product
plans and strategy, which are subject to change by IBM without notice. IBM shall not be responsible for anydamages arising out of the use of, or otherwise related to, this publication or any other materials. Nothingcontained in this publication is intended to, nor shall have the effect of, creating any warranties or representationsfrom IBM or its suppliers or licensors, or altering the terms and conditions of the applicable license agreementgoverning the use of IBM software.
References in this presentation to IBM products, programs, or services do not imply that they will be available in allcountries in which IBM operates. Product release dates and/or capabilities referenced in this presentation maychange at any time at IBMs sole discretion based on market opportunities or other factors, and are not intendedto be a commitment to future product or feature availability in any way. Nothing contained in these materials isintended to, nor shall have the effect of, stating or implying that any activities undertaken by you will result in anyspecific sales, revenue growth or other results.
IBM, the IBM logo, Lotus, Lotus Notes, Notes, Domino, Quickr, Sametime, WebSphere, UC2 and AIX aretrademarks of International Business Machines Corporation in the United States, other countries, or both.
Java and all Java-based trademarks are trademarks of Sun Microsystems, Inc. in the United States, othercountries, or both.
Microsoft and Windows are trademarks of Microsoft Corporation in the United States, other countries, or both.
Other company, product, or service names may be trademarks or service marks of others.
All references to Renovations refer to a fictitious company and are used for illustration purposes only
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
52/58
Backup
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
53/58
We already have Lotus Notes, why should I pay for Sametime?
Stand-alone Lotus Sametime
Connect client with all features Web conferencing
IM server interoperability (connectto other IM systems)
Public IM interoperability
Embedded VoIP
Mobile clients
Telephony and Video integration
Plug-ins and extensions
Toolkit and APIs
File transfer, nicknames, privacysettings, alerts.
Because
there ishigh
business
value
Lotus Sametime Standard
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
54/58
ROI examples using Lotus Sametime software
$520K saved from online trainingGrocery chain
$600K saved in travel costsManufacturer
Productivity numbers increased 20% over 2 years.CustomerService HelpDesk
Portal + Sametime gets new cars in market faster and saves costs bycentralizing information, reducing travel costs for design meetings.
Automotive
$750K/year added to margins by reducing supply and order fulfillmentdisruptions
Retailer
Saved $300k/year switching from hosted web conferencingInsurance
Saved $650K in phone costs for 35,000 employees (Before integratedVoIP)Insurance
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
55/58
The IBM strategy is being shaped by how businessesare looking to deploy unified communications
Early adoption of IBM unified communications andcollaboration capabilities will be through line of business &business processes
UC capabilities need to fit in to the users preferences
spanning a continuum of applications
Multiple PBX environments are a business pain point
Businesses want to leverage their investments in audio/videobut tie them into their mainstream collaboration applications
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
56/58
Lotus Sametime Unified Telephony - Rich, UnifiedCommunications & Collaboration experience
Show telephony presence (availability -on phone/offphone/away) via an icon within the Lotus Sametime client
Aggregated Presence
Easy to use interface; UI design & developmentClient UI
Heterogeneous SIP softphone software that allows desktop to
act like telephone handset
Incoming call controls - Rules based call management
One number service
Workflow engine for rules
Device handover, call forward, etc. User experience and telephony preferences
IM and screen pop-ups to handle incoming call
Easy to use UI for rules management & customization
Easy to use UI for preferred device
Ability to connect to multiple and different PBXs Connectivity to multiple, mixed PBXs without additional
software from other vendors
Softphone
Rules based call control
Connectivity to majortelephony systems forclick-to-call & click-to-conf
Planned functionality; subject to change
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
57/58
Easy integration into heterogeneous communicationsenvironments
SIP infrastructure and end point managementSIP proxy / registrar
Connectivity via standards SIP and/or CSTA to major vendors (Alcatel, Avaya, Cisco, Nortel,
Siemens) and SIP-compliant PBXs
Connectivity to any legacy TDM via supported SIP Gateways
Ability to connect to mostpopular PBXs
Planned functionality; subject to change
-
8/14/2019 IBM Lotus Sametime Software--Nov2008
58/58
Lotus Sametime server-side integration and BusinessPartner APIs
Client/server APIs to be determinedSoftware Development Kit
(SDK)
Aggregated telephony presence + IM in Lotus Sametimepresence server
Aggregated Presence
Server side integration via TCSPI APILotus Sametime ServerIntegration