IBM Lotus Connections

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© 2008 IBM Corporation IBM Lotus Connections Knowledge Transfer and Social Software for Knowledge Transfer and Social Software for Business Business Jason Faszholz Regional Sales Executive Ixion Corporation, an IBM Premier Software Partner

description

Social Software for the Enterprise encouraging drastic improvments in efficiency through Knowledge Transfer, Locating Expertise & Collaboration among Business Partners, Customers, Colleagues, Communities, Groups & Individuals.

Transcript of IBM Lotus Connections

Page 1: IBM Lotus Connections

© 2008 IBM Corporation

IBM Lotus Connections

Knowledge Transfer and Social Software for BusinessKnowledge Transfer and Social Software for Business

Jason FaszholzRegional Sales ExecutiveIxion Corporation, an IBM Premier Software Partner

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STORY TITLESpeaking the language of Web 2.0

Tagging A method of tracking online items that

can help you discover related items and help improve searches and expertise location.

Web logs (or blogs) Web pages where users can keep a

personal diary or share information with teams, the company or the world, helping businesses to drive new viewpoints and harness the wisdom of crowds.

WikiCollective authoring environments that

enable people to easily populate and edit a Web site based on project or community needs.

Derived from “What I Know Is” or perhaps the Hawaiian term for fast: wikiwiki.

Mash-ups Applications that combine content from

more than one source to create a new service.

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IBM’s Web 2.0 Goes To Work initiative

A set of philosophies and technologies that foster innovation, speed, and simplicity. New business designs such as the “Long Tail”

Lighter weight infrastructure & simpler programming models

Tapping collective knowledge

“The future of business is selling less of more. Infinite choice and lower costs to connect supply and demand is changing the nature of the market and will transform entire industries. Growth is in the long tail.”—Chris Anderson, The Long Tail, Hyperion, June 2006

Tap the collective knowledge of your extended teams. By creating dynamic and geographically diverse communities committed to innovation, organizations can effectively disrupt the status quo.

Mashups: Web applications that combine data from more than one source

Rich Internet Applications (RIA): Web applications that have the features and functionality of traditional desktop applications

Extending SOA with Web 2.0: Web 2.0 extends reach and value of SOA by making it simple to use

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STORY TITLESocial Software Market Opportunity

To thrive in the era of social computing, companies must abandon top-down management and communication tactics, and weave communities into their products and services, use employees and partners as marketers and become part of a living fabric of brand loyalists. Forrester, “Social Computing: How Networks Erode Institutional Power, And What to Do About It”,Feb 13, 2006

“Enterprise social software will be the biggest new workplace technology success story of this decade. 30% of enterprises will openly sponsor internal…social sharing spaces to help employees find others with similar interest, skills, backgrounds and experiences. “ - Gartner, “ Predicts 2007 – Big Changes Ahead in the High Performance Workplace”, Dec 5, 2006

According to Gartner, the social software market will grow from $226 million in 2007 to more than $707 million by 2011. This represents an explosive compound annual growth rate (CAGR) of more than 41% - Gartner, “The Emerging Enterprise Social Software Marketplace , July 2007

Tapping collective knowledge

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Employees bring Web 2.0 tools into the office

Source: Forrester - June 2007 US Web 2.0 Online Survey

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STORY TITLEBusiness efficiency drives adoption

Source: Forrester - December 2006 United States CIO Confidence Poll Online Survey

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Source: December 2006 United States CIO Confidence Poll Online Survey

Desired packaging by CIOs

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Lotus Community (Social) Software with Web 2.0 capabilities – Community Collaboration CEO Bundle

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© 2008 IBM Corporation

Introduction to Lotus ConnectionsIntroduction to Lotus Connections

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Lotus Connections Provides 5 Key Services*May be purchased individually

Create, find, join, and work with communities of people who share a common interest, responsibility, or area of expertise

Use a weblog to present your idea and get feedback from others; learn from the expertise and experience of others who blog

Save, organize and share bookmarks; discover bookmarks that have been qualified by others with similar interests & expertise

Organize your work, plan next steps, and easily tap your expanding professional network to help execute your everyday deliverables, faster

Quickly find the people you need by searching across your organization using keywords that help identify expertise, current projects and responsibilities

Activities*

Profiles*

Communities

Blogs

Dogear

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STORY TITLELotus Connections V1 – a quick glimpse

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STORY TITLEUsing Lotus Connections from Your Daily Tools

IBM WebSphere® PortalPortlet integrates any / all services into portal pages / sites

Lotus Connections Services

Microsoft Office & Windows Explorer

Upload files to Activities, search profiles, create a blog, and make Activity To Do's

Extensibility

Browser BookmarksFeed readersBusiness cardMashupsMobileREST APIs

IBM Lotus NotesPowerful activity sidebar

IBM Lotus QuickrAdd page to Activities

IBM Lotus SametimeActivities and Profiles plug-in

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Lotus Connections – Silver Bullets Activity centered – designed for the way people work

First industry platform for business-grade social computing

Social computing capabilities are fully integrated with personalized work environments

Tagging works across all features of Lotus Connections (democratization of content management)

Connect people with information, application and expertise

Open Standard provides flexibility & choice

Built on service oriented architecture (SOA)

Rapidly extend customer applications with Lotus Connections capabilities

Provides a simple and rich end user experience

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STORY TITLELotus Connections Functional Topology

Corporate LDAP Directory(ITDS 6, MS Active Directory 2003, Domino, SunOne)

Lotus Connections ServiceRequires IBM WebSphere® Application Server 6.1 on:

• Red Hat Enterprise Linux Enterprise Server (Nahant Update 4)• Microsoft Windows 2003 Server • SUSE Linux Enterprise Server 10 on Intel• IBM AIX 5.3.0.4 64 bit OS

Relational Database(IBM DB2® 9.1 software, Oracle 10G, and Microsoft SQL 2005)

Access Points• Browsers • IBM Lotus Notes®

• IBM Lotus Sametime®

• IBM WebSphere Portal• Web applications• Microsoft Office• Feed readers • Other rich clients

One or more services …ActivitiesProfilesDogearBlogsCommunities

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STORY TITLESupported Software for R1.0.2

Server side operating system

Red Hat Enterprise Linux Enterprise Server V4.0 on x86-32

Microsoft Windows 2003 Server - Standard

Microsoft Windows 2003 Server - Enterprise

Web browser support

Microsoft Internet Explorer 6.x, 7.x Mozilla Firefox 2.0 (Microsoft Windows

and Linux) Application server

IBM WebSphere Application Server V6.1.0.3

HTTP Server

IBM HTTP Server from WebSphere Application Server V6.1.0.3 (IHS)

LDAP Directory

IBM Tivoli Directory Server (ITDS) 6.0.0.3

Microsoft Active Directory 2003 Service Pack 2

Database

IBM DB2 V9.1 Fix Pack 2

Oracle 10g 10.2.0.3

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Need to Connect

The Business Case for Social Software

Innovators grow faster and 75% of CEOs indicated that collaboration was important to

innovation.

Organizations need to to weave communities into business processes and execute innovative ideas

quickly.

Organizations wanting to recruit a new generation of leaders must have the kinds of technology tools

that appeal to them.

Work environments are more complex (matrixed organizations, mergers / acquisitions, global companies, telecommuting / remote workers).

Getting work done requires more interactions with unknown people to get more

expertise/information.

Need for Innovation

Organizations want to add social tools

to their internet sites to increase customer

participation

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Key Customers from 2008

“The Federal Aviation Administration is using a feature called Activities for disaster preparedness. In the event of an emergency, the agency would be able to channel RSS feeds from internal blogs, relevant documents, and plans into an (Lotus Connections) Activities page for everyone to see and discuss.” (”Social Networking, a time waster or the next big thing in collaboration?” Information Week Sept 2007)

“The ability to access people that you know and you don't know in an immediate and effective way makes social networking very appealing to corporation because it is the only key that we know to really enable and very large organization to act as a small community “ Tsvi Gal, CTO Asset Mgmt, Deutsche Bank. (IBM TV Interview)

“By having members brainstorm, review each other's work, and prepare budgets on the network, the Film Foundation believes it can cut by half the amount of time it takes to create the materials.” (“Water cooler is now on the web” Business Week, Sept 2007)

Kurt Woetzel, Bank of New York Mellon's chief information officer, said the New York company is "leveraging the human capital of the company" while in the midst of a massive organizational change, just four months after Bank of New York Co. Inc. and Mellon Financial Corp. closed their merger. "We're bringing together our community in a way we haven't in the past," he said. … The banking company announced the tools to 250 of its top technical employees. Over the next several months plans to introduce to its roughly 6,000 tech employees the set of Web tools from International Business Machines Corp. called IBM Lotus Connections. (“BNY Mellon Pools Human Capital in Social Network” American Banker “ Nov 7 2007)

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Recent customer comments on Lotus Connections

"Intuit's growth has always been driven by innovative products.

We wanted to take that to the next level by tapping the collective intelligence of the organization using a Web 2.0 approach.

IBM Lotus Connections is proving to be the right suite of social software for our business. It allows us to quickly find specific skills across the company, share expertise and execute faster.”

Charles Salmon, IT Director - Intuit

"Up-to-date collaboration and communications tools are also essential for employers wishing to attract the best talent in the industry.

The new generation entering the job market is already familiar with instant messaging and social networking tools.

These young professionals want to utilize the same capabilities in their day-to-day work."

…said CIO Pauli Nuutinen, Metso Corporation

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Holds over 514,000 profiles and is the hub of user requests & all applications authentication for IBM.

Home of over 364,351 bookmarks with 917,562 tags. Serving a contributor population of 11,597, with enterprise search access to all IBMers.

Houses 361 public communities, 154 private communities with over 3,800 unique members.

Enables ad hoc collaboration with over 29,735 active activities for 56,633 users.

Hosts 10,847 weblogs, 89,682 entries with 37,349 users and 18,758 tags. Used by IBMers as a source of idea and information sharing.

We are our own best customer reference…

Connecting and empowering IBMers so they can respond faster using innovative

solutions.

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STORY TITLEMS Sharepoint Side to Side Comparison

Lotus Connections Microsoft Sharepoint

Designed from the ground up as a community-wide social software platform.

Designed as a collaborative, document sharing platform and repository.

5 services: profiles, blogs, communities, dogear, activities.

No shared bookmarks or activities.

Supports tagging across the services.

No cross-services tagging in Sharepoint at this point.

Microsoft: 'Our customers are already using Sharepoint. Therefore, they don’t need another social software platform'......

IBM: 'You have a document centric, team collaboration solution, not a community wide knowledge sharing and expertise location platform. How easily can you find an experts and the resources they use beyond their documents? How easily can you collect all the sources of information such as emails, web links, instant message chats (ie. anything beyond documents) to complete a task or group project?

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Results: Enterprise 2.0 Conference, Boston, June 9-12Microsoft Sharepoint VS. IBM Lotus Connections

Analyst & Industry Expert Reactions:

"IBM and Microsoft showed off their social software for businesses at the Enterprise 2.0 Conference in Boston today in a three hour session meant to compare and contrast their offerings. While both vendors showed their products could integrate with existing e-mail systems (especially e-mail systems that they sell, such as Notes and Exchange), IBM's Lotus Connections looked, at minimum, a year or more ahead of SharePoint in its social computing capabilities out of the box. It was a lot prettier looking, too."- C.G. Lynch, CIO.com Rants: Enterprise 2.0 Faceoff: Microsoft Lags Behind IBM in Social Software, June 10, 2008

"The storyline and narrative woven around the presentation and demonstrations was near-perfect. The IBM team established the use case scenarios and drilled down into those scenarios in a way that allowed people to make the connection (no pun intended) between the use cases and functional components."- Mike Gotta, E 2.0 Conference: Social Computing Platforms, June 19, 2008, Collaborative Thinking Blog

"IBM came off looking better for various reasons. They fielded a more focused demo team -- never to be underestimated — but also because Connections has some slick, Ajax interfaces, and SharePoint does not."- Tony Byrne, CMS Watch, IBM-Microsoft Shootout at the Enterprise 2.0 Conference, June 9, 2008

"Clearly, IBM has won this round!! I'm so excited to hear non-IBMers get excited about Lotus Connections and see how Sharepoint really doesn't hit the mark."- Luis Benitez, Socialize Me, June 9, 2008

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Summary: Lotus Connections Provides a Social Software Infrastructure for the Enterprise Lightweight, loosely-coupled,

independent services

Incremental adoption supported: start anywhere, go anywhere

The whole is greater than the sum of its parts

Consistent administration

Easy to integrate for in context productivity

Supports multiple access points (e.g. Web browser, Lotus Notes, Lotus Sametime, WebSphere Portal, Microsoft Office)

Communities

Blogs DogearActivities

Profiles

Form groups around shared

interests, expertise

Locate expertise quickly

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Introducing...The Homepage: Lotus Connections

Aggregates relevant

social data throughout Connection

s

Eases managemen

t of your incoming requests and tasks

Improves your ability

to track and

discover critical

information and people

Cross-Connections

Search

Provides faster access

to your rapidly expanding network

Composed of widgets that

can be used in other web

applications, including

custom pages or mashups

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

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Profiles: Stay In Touch With Your Network

Aggregate social data in one place for

others to easily

discover your work

Identify, develop

and maintain a professional network

with colleagues

Expanded customized profile data fields and

views for your organization

Tag your colleagues and easily find them, search on them, and

keep in touch with

them

Product futures are directional in nature and does not imply any product plan commitment on the part of IBM. Plans are subject to change at any time without notice.

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Lotus Connections mobile access Joint endeavour with RIM has enabled

access to Lotus Connections services via Blackberry devices

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© 2008 IBM Corporation

THANK YOU! QUESTIONS? THANK YOU! QUESTIONS?

Jason Faszholz, Ixion CorporationRegional Sales Executive | West Region, North [email protected]/in/jasonfaszholz