IBM Global Services © Copyright IBM Corporation 2004 IBM Business Continuity and Recovery Services...

IBM Global Services

© Copyright IBM Corporation 2004

IBM Business Continuity and Recovery Services Overview

For Champion Solutions Group Webinar

IBM Business Continuity and Recovery Services Overview

For Champion Solutions Group Webinar

Alan Cooper, Program Manager, Alternate Channels

April 19, 2005

***client*** Presentation, July 14, 20042

IBM Global Services


Agenda

IBM overview

How can IBM help?

Client examples

Why IBM?

Additional information

Industry trends and business resilience?


IBM Global Services


IBM Business Continuity and Recovery Services

Business unit launched commercially in 1989

- IBM created Backup and Recovery methodologies as part of Systems Management disciplines in the 1960’s for internal and support of clients

- Audit requirement for IBM internally since 1960

Largest global business continuity vendor

- Over 2,500 dedicated employees

- 138 recovery location in 77 countries support over

- Over 15,000 contracts and 75,000 exercises

Largest recovery support effort during Hurricane Floyd

Highest customer satisfaction in industry

- Best Continuity Vendor by readers of Water’s Financial in their 2003 & 2004 surveys


IBM Global Services


from the old paradigm of experience and react…

…to a new paradigm of anticipate and adjust.

Business resilience represents a shift:

You can become more resilient by integrating your continuity, recovery, availability and security strategies


IBM Global Services


Seemingly unrelated events can affect your business resilience

EventEvent DateDate ImpactImpact

Blackout in North America 2003 An estimated 50 million people and thousands of businesses left without power

Malicious computer worm hits 13,000 ATMs at Bank of America 2003 Bank unable to process customer transactions and impacted

Internet traffic worldwide

Disintegration of Enron 2001 Affected energy markets worldwide; led to new regulations on corporate financial reporting

Terrorist attacks of September 11th 2001

Impacted the local economy of Lower Manhattan, travel and hospitality industry, financial markets worldwide for over 6 months; led to war on terrorism and to war in Iraq

Hurricane Floyd 1999 Damage estimated at over $6 billion, including many deaths, destroyed homes, electricity outages, flooding

Victoria's Secret Super Bowl advertisement led to deluge of visitors to Web site

1999 Web site shut down; company unable to service interested prospective customers

Compaq/DEC merger 1998 Anticipated benefits such as expansion into services business overshadowed by difficult and lengthy merger process

Drexel Burnham Lambert bankruptcy 1990 Threatened functioning of the U.S. payment system


IBM Global Services


We have identified six business imperatives

Market readiness

Integrated risk management

Knowledge, expertise and skills

Security, privacy and data protection

Regulatory compliance

Continuity of business operations

Business resilience


IBM Global Services


How do we define these imperatives?

Helps you comply with government and industry regulations and standards.

Helps you protect and manage the existence, integrity, accessibility, privacy and confidentiality of data, critical information, systems and physical resources.

Improves the resilience of your business through the transfer of IBM knowledge and skills, or by utilizing IBM resources.

Increases the effectiveness of your overall risk management programs by taking a unified and governed approach.

Improves your ability to maintain continuous business operations by building processes and infrastructures that are responsive, highly available and scalable.

Continuity of business Continuity of business operationsoperations

Regulatory complianceRegulatory compliance

Security, privacy and data Security, privacy and data protectionprotection

Integrated risk managementIntegrated risk management

Knowledge, expertise andKnowledge, expertise andskillsskills

Enhances your ability to sense and respond to changes in customer demands or market opportunities to stay competitive and grow.

Market readinessMarket readiness


IBM Global Services


Continuity services

designed, operated and managed for you by IBMServices to help

you assess the impact of a

disruption to your critical

business processes

Continuity services

designed to protect your

critical business

processes

Services to help you

assess and improve the

recoverability of your IT

infrastructure

Backup and recovery

options for your

multivendor information technology

ITRecoveryReactive

BusinessContinuityProactive

What we do for your IT operations

How to improve yourapproach to recovery

What we do foryour business

Why business continuityprograms are essential

Who can do partor all of it for you

Our Value Continuum demonstrates flexibility and offers our clients a choice of solutions.


IBM Global Services


Continuity services

designed, operated and managed for you by IBM

Total Continuity Program Management

Managed Security Services

Crisis Management Services

Services to help you assess the

impact of a disruption to your critical

business processes

Risk Management Analysis

Business Impact Analysis

i-Risk AssessmentBest Practices

Comparison

Continuity services

designed to protect your

critical business

processes

e-business Continuity Services

Enterprise Resource Planning Continuity Services

Call Center Continuity Services

Email Recovery Services

Services to help you

assess and improve the

recoverability of your IT

infrastructure

Recovery Options for Multivendor Technology

Recovery Options for IBM Technology

Recovery Options for Networks

Recovery Options for Workplace Environments

Backup and recovery

options for your

multivendor information technology

Recoverability Assessment

Recovery Strategy Definition

Recovery Plan Development

Recovery Process and Procedures Design

Our Value Continuum demonstrates flexibility and offers our clients a choice of solutions.


IBM Global Services


Selecting your recovery solution depends on your recovery time objective.

Business Continuity and Recovery Services providesa continuum of services that can meet virtually all continuity needs, including the high availability requirements of organizations that require continuous availability.

Continuous Operations

Data Mirroring

Data Shadowing

Data Vaulting

HotSite

MobileOption

QuickShip

Cold Site

High Availability /

Rapid Recovery Services

Multi-Vendor IT Recovery Services

Low

High

LowHigh Disaster Tolerance

Com

ple

xit

y

Weeks Days Hours Minutes


IBM Global Services


IBM Business Continuity and Recovery ServicesNorth American Recovery Sites

24 recovery locations Leading technologies supported Over 475 recoveries, 100% successful Over 950K square feet, dedicated floor space

Boulder, COGaithersburg, MD

Sterling Forest, NY

Markham, Canada

Dallas, TXPhoenix, AZ

San Francisco, CA

Seattle, WA

Calgary, Canada.

Chicago, IL

Atlanta, GA

Charlotte, NC

Detroit, MI

Montreal, Canada

Billerica, MA

West Chester, PA

Minneapolis, MN

Los Angeles,CA

Winnepeg, Canada

Enterprise Recovery Center

Local Access Suite

Continuity Services Center

Medford, MA

Iselin, NJJersey City, NJ

Columbus, OH

Houston, TX


IBM Global Services


Storage Technology

Available Disk Infrastructure Available Tape Infrastructure

IBM IBMCompaq CompaqEMC QuantumHitachi STKHP SonyNetwork Appliance SUN

Enterprise Storage Capacities:Boulder 20+ TerabytesGaithersburg 95+ TerabytesSterling Forest 125+ Terabytes

Support for all platforms S390, Open Systems and Intel Servers12


IBM Global Services


IBM Network Elements WAN

- RecoveryNet

- Direct Access to all Major Carriers

- Internet(AT&T / UUNET / Cable & Wireless)

- Frame Relay / ATM

- DWDM

- Relationships

• AT&T

• Bell South Ameritech

• MCI/Worldcom Qwest

• Sprint Cable & Wireless

• Verizon

Site Resources

- Telenex Matrix Switch(RS232, V.35)

- Cisco Switches (T/R, Ethernet, ATM)

- Tellabs Titan 5500 DACS (T1 to DS3)

- Multivendor Equipment:

• Routers FEP's

• Bridges Channel Extenders

• Gateways Modems

• LAN Hubs

• Multiplexors

• Diagnostic Tools

- Multi-Protocol Support

• TCP/IP SNA/APPN

• IPX Token Ring

• Netbios Ethernet

• FDDI

- Skilled Support Staff

• Hardware

• Software

• Carrier Services


IBM Global Services


Mobile Trailers

Can be set up as;

WorkGroup / End User recovery and / or

Open Systems (all platforms) recovery.

Brought to the location of your choice.

Network connectivity specified.

Equipped with;

Generators

Heat / Air Conditioning

Pre-wired


IBM Global Services


In the US, weather related events caused 54% of the disasters IBM has support, followed by power and HW/SW.

Regional Disaster `IBM Customer Event Contracts-Declared

1990 Wall Street Fire 3

1991 Chicago Flood 2

1992 Hurricane Andrew 171993 Midwest Floods

41994 Northridge Earthquake 171995 Hurricane Erin

411996 Hurricane Bertha

181998 Hurricane Georges 431999 Hurricane Floyd

962001 9/11 Terrorist

402003 Northeast Blackout 432004 Hurricanes Charley/Frances/Ivan/Jeanne

66

Weather54%

HW/SW17%

Other10%

Power19%

IBM Declaration Experience

N=530, As of Sep 30, 2004

IBM’s Experience IBM’s proven declaration process

Mobilize IBM Global Services personnelMobilize IBM and vendor technology relationships


IBM Global Services


Facilities

Technology People Network

InformationPlans not effectively

addressing the impact of a regional emergency

Dependency on key personnel too high

Internal or external communication

processes not clear

Mismatch between business requirements and recovery planning

Plans not developed to consider the systemic impact across the industry

Network availability can be a major bottleneck in restoring

business operations

Plans not exercised or maintained at appropriate

levels of detail

Observations From Past Regional Disasters


IBM Global Services


Full Services Business Continuity Provider Hot Site Recovery

- Multivendor Platform Support

Business Capacity Services

Rapid Recovery Services

- Large System

- AS/400 / RS/6000

- Sun / HP / Compaq

- Server Mirroring

AS/400 Protection Express

Network Recovery Services

-Network Recovery Design

-Network Recovery Optimization

E-mail Recovery Services

LAN / WorkGroup Recovery

- Hotsite / Mobile / Cust. Location

Managed Security Services

-Anti-Virus Management

-Managed Firewall

-Vulnerability Scanning

-Intrusion Detection

-Incident Management

-Wireless Security Assessments

-eMail Security

Consulting

-Framework

-Business Impact Analysis

-Environmental Analysis

-Recovery Plan Build

-Customized Engagements

Call Center Workshops

End User Workshops

Voice Recovery

- Call Center

- Interim Call Handling

- Remote Agent

Business Resumption Svcs.

- Crisis Response

- Security

- Equipment Acquisition

Continuity Program Management

DR Audits

Strohl System Planning Tools

- LDRPS Suite of Products

- BIA Professional

- NotiFind

Mail and Print Recovery

Dedicated/Ltd/Shared Space


IBM Global Services


System Recovery Options

Equipment Acquisition Service – for a monthly subscription fee, IBM will identify and acquire data processing equipment in the event of a disaster. Timeframe: equipment will ship 1-5 business days once secured and receipt of written customer authorization is received

Protection Express Service – for a monthly subscription fee, IBM will ship a temporary replacement system. Configurations are limited to the service list provided at time of contract signing. Options include Mobile Recovery Center, and iSeries System Restore Test Timeframe: within 48 hours of an outage emergency declaration

Hot Site Service – for a monthly subscription fee, IBM provides equipment and software, support services, telecommunications services and a facility in a combination the customer selects. Timeframe: no later than 24 hours after the customer declares

Rapid Recovery Services – for a monthly subscription fee, IBM can utilize different recovery strategies i.e. mirroring, journaling, etc. to offer a recovery window within minutes or hours supported from our hot site facilities. Timeframe: minutes/hours


IBM Global Services


The IBM Difference

We Have Demonstrated Our Ability to Support Clients since 1989

IBM’s Business Continuity & Recovery Services team is a Strategic Partner

- Part of IBM hardware, software, and services business

Flexible Terms and Conditions

Equal or Greater Capacity versus Shared Access

Extension of Your Account Support Team

Access to IBM Infrastructure, Including Manufacturing

Highest Skilled Support Team in the Industry

Critical Component of the IBM “The Service Company”


IBM Global Services


Where can you go for more information?

Alan Cooper, Program Manager – IBM Business Continuity and Recovery Services

[email protected]

www.ibm.com/services/continuity

www.ibm.com/services/its/resilience

IBM Global Services © Copyright IBM Corporation 2004 IBM Business Continuity and Recovery Services...

Documents

Transcript of IBM Global Services © Copyright IBM Corporation 2004 IBM Business Continuity and Recovery Services...