iBeacons: The future of customer engagement
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Transcript of iBeacons: The future of customer engagement
What are iBeacons? Search
iBeacons
iBeacons are Apple’s soware implementation of beacons which have been effective since the introduction of iOS7. iBeacons use Bluetooth LE-based technology that extends location-based services within iOS devices.
Beacons
Standalone beacons are sensor devices, which have been developed by 3rd party companies such as Estimote, that can be strategically placed in locations to target consumers via any bluetooth-enabled mobile device (including non-Apple devices).
Already, there are over...
...and these are in the form ofthe iOS phones in our pockets!
200 MILLIONEXISTING IBEACONS
WHAT ARE IBEACONS?1
iOS8 is a monumental move towards devices that are more connected, more aware, and
increasingly powered by iBeacon and Bluetooth LE technology.
IBEACON USES
INDOORNAVIGATION PROXIMITY
MARKETING
AUTOMATICCHECK-IN CONTACTLESS
PAYMENT
2
Immediate
Within a fewcentimetres
Near
Within a coupleof metres
Far
Greater than10 metres away
HOW DOES IT WORK?3
230 ft
The distance that beacon transmitters can
send signals without Wi-Fi, GPS or 3G/4G. Multiple beacons can triangulate your position at distances anywhere from 230
down to just a few inches.
THE PRICE
£3 - £12 ($5 - $20)per beacon
2 years
The minimum battery life of each non-rechargeable lithium beacon.
CURRENT USE4
ABI Research predicts that beacons will be installed in
30,000 INDOOR LOCATIONSby the end of 2014
“““
“““
254 Apple retail stores
Beacons have been installed at Apple stores to help with store events, Genius Bar appointments, and online orders.
20 Major league
baseball Parks
Across the USA, a number of venues have announced plans to use beacons to enhance
fan experiences.
Heathrow Airport
Virgin Atlantic has installed beacons at Heathrow Airport, so when passengers pass their boarding gate, their smartphones will
display boarding passes.
Tesco & Waitrose
A trial of iBeacon technology in the first two UK supermarkets is underway.
Walmart
Walmart want to engage with shoppers using beacons at the time when buying decisions are being made, in order to provide them
with useful information.
Macy’s Department stores
In New York and San Francisco Macy's stores, beacon transmitters will be installed to track shoppers' movements throughout the stores, offer special deals, and connect their home shopping and in-store shopping experiences.
“iBeacon technology is going to revolutionise retail-tailoring location-based content, ensuring the right message is delivered. With Tactus point of sale (POS) units being installed by major retailers across the UK, we want to ensure
our customers know exactly what they’re getting.”
Neil RustageDistribution Director, Tactus
WILL IBEACONS CATCH ON?
80% of smartphone owners want more mobile-optimised product informationwhile shopping in stores.
4 out of 5 consumers usesmartphones to shop.
£7.5 billion of UK retail saleswere from mobile devices in 2013.
80%
£7.5 BILLION
5
EFFECTIVE MOBILE TARGETING
During a recent Tesco campaign, a £5 discount was offered to women aged 25-54 living within a Tesco catchment area. Nearly 40,000 women
redeemed the coupon in one day.
ADDITIONALLY, WHEN SURVEYED....
Weve is a joint venture between EE, O2 and Vodafone with a database of over 20 million mobile users.
They have seen a 4X INCREASE of brands looking to use their mobile targeting.
6
£5 discount
TODAY ONLY
69% of UK consumers would be happy to receive a coupon on their mobile phone.
45% of smartphone owners would be ‘very willing’ or ‘somewhat willing’ to receive promotional messages from retailers directly to their smartphone.
69%of UK
consumersof smartphoneowners
45%
SOURCES
http://www.wired.co.uk/news/archive/2013-12/12/apple-ibeacon
http://www.techrepublic.com/article/10-ways-ibeacon-is-changing-the-future-of-shopping/
http://jahya.net/blog/?2013-10-introduction-to-ibeacons
http://www.phonearena.com/news/Report-Apple-to-reveal-additional-technology-for-iBeacon-at-WWDC_id56764
http://beekn.net/2014/06/ibeacon-ios8-devices/
http://estimote.com/
http:/http://en.wikipedia.org/wiki/IBeacon
http://www.weve.com/mobile-marketing
7
visit us online at:
www.appitized.com
iOS8 is a monumental move towards devices that are more connected, more aware, and
increasingly powered by iBeacon and Bluetooth LE technology.
The Future ofConsumer Engagement:
iBEACONS
10% discount
off everything!