IBAO Keynote from John Spence

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Making ther very complex… Awesomely Simple

description

IBAO opening keynote on making the very complex...awesomely simple! By John Spence

Transcript of IBAO Keynote from John Spence

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Making ther very complex…Awesomely Simple

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Do NOT Freak Out!!!!

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For those who are prepared…For those who are prepared…

…chaos brings opportunity

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To be successful in the future, the rate of internal innovation must exceed the

rate of external innovation”

II > EI

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• The willingness… even enthusiasm… to change

EVERYTHING combined with the wisdom to understand what

must NEVER be changed.

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The Key To Success in the New Normal…

•Nimbleosity•Nim-bo-licous

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The Pattern of Business Success

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(T + C + ECF) x DE = BE

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The level of highly satisfied and engaged EMPLOYEES in your

business.

The number one factor in increasing the level of highly satisfied and engaged

CUSTOMERS in your business is…

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Positive Culture

Fun

Family

Friends

Fair

FreedomPride

Praise

Meaning

Results

5

The key elements of a winning culture

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1,300,000 interviews: Basic 4 + 1

Goal Setting

TrustAccountability

Communications

RECOGNITION

Wow No Surprises Cheer

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7 Keys to TRUST• Tell the truth• Be transparent• Extend trust & respect• Be vulnerable• NO games• Keep your promises• Communicate clearly

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VOC48 – 74%

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Moments Of Truth

NITB

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Know Like Trust Try Buy RepeatIdentify

Ideal Customer

ReferIdeal

Customer

From John Jantsch: The Referral Engine

You MUST have a referral process

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The five keys to accountability

1. 100% Clarity + Appropriate Authority

2. 100% Agreement

3. Track & Post

4. Coach, Mentor, Train and Support

5. Reward Success / Punish Failure 9

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K N L

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1. What did I learn today?

2. Who did I meet today?

3. Did I live my values today?

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If you have any questions at all please do not hesitate to send a note or call. My email address is: [email protected]

My twitter address is: @awesomelysimple

*** Please connect with me on LinkedIn ***

Also, you might find value in the ideas I share in my blog. You can sign up for it at:www.blog.johnspence.com

Lastly, these slides have already been uploaded to:

www.slideshare.net/johnspence