IAUG Dan Harper – Sr. Manager, Channel Management.
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Transcript of IAUG Dan Harper – Sr. Manager, Channel Management.
IAUG
Dan Harper – Sr. Manager, Channel Management
© 2012 Avaya Inc. All Rights Reserved - Confidential 22
Continue Flexible Paths to Avaya AuraIntegrated Solution Maximizes Past and Future Investments
Upgrade & Evolve
Benefits•Upgrade to R7.5
for Support•Gradual evolution
•Consolidation •Keep user experience
•Mission Critical Contact Center NES CC to AACC (AML)
Technology Refresh
Benefits•Refresh EOL•Collaboration, new phones for all users•Match product fit for path Avaya Aura (mid-large) or IP Office (small – mid)•Investment protection commercial offers
Integrate & Accelerate
Benefits•Accelerate Collaboration for specific users (Flare, Mobility, Video, new SIP Phones)
•Retain and extend existing investment•Upgrade to R7.5 for rich SIP peering & Support
© 2012 Avaya Inc. All Rights Reserved - Confidential 33
Flexible Promotions for each Strategy
Upgrade & Evolve
Integrate Integrate & Accelerate& Accelerate
Technology Refresh
CS1000 Evolution Promotion
Collaboration Server Collaboration Server for CS1000 Promotionfor CS1000 Promotion Triple 7 Promotion
ASIPP – Avaya Software Investment Protection Program
© 2012 Avaya Inc. All Rights Reserved - Confidential 55
AVAYA AURA SOLUTION FOR MIDSIZE ENTERPRISE (AKA COLLABORATION PACK/SERVER)
© 2012 Avaya Inc. All Rights Reserved - Confidential 66
Avaya Aura® Solution For Midsize Enterprise
Target 250 to 1000 users,10’s of
locations
Target 250 to 1000 users,10’s of
locations
Utility Server
including Enterprise Directory
Server
Utility Server
including Enterprise Directory
Server
Single path
install, fast, less
costly
Single path
install, fast, less
costly
Secure remote
monitoring (SAL)
Secure remote
monitoring (SAL)
Avaya Common ServerAvaya Common Server
Avaya Aura® Solution for Midsize Enterprise
Uses System Platform technology
UC Applications “In-a-box”
• Avaya Aura® Session Manager
• Avaya Aura® System Manager
• Avaya Aura® Presence Services
• Avaya Aura® Application Enablement Services
• Communication Manager Utility Services
• Avaya Aura® Communication Manager and Communication Manager Messaging
• Avaya Aura® System Platform
250 – 1000 users Less complex, quicker turn-up, less support needed for system management/expansionCM Messaging300 agent Contact CenterHigh Availability (New with 6.2)
Basic Configuration
© 2012 Avaya Inc. All Rights Reserved - Confidential 77
Avaya Aura® Solution for Midsize Enterprise Greenfield
Midsize Enterprise r6.1with integrated application suite
G430 Gateway
SIP and H.323 Endpoints
SIP and H.323 Endpoints
H.323 or SIP Trunk
• Simple: embedded applications, virtualized environment
• Cost Effective: installation is 60% faster on the single server than the suite of applications done separately*
• Green: green thumbprint, energy efficient
Avaya Aura® Conferencing Standard Edition 6.0
* Current findings
© 2012 Avaya Inc. All Rights Reserved - Confidential 88
Avaya Aura® Solution for Midsize Enterprise3rd party PBX
Midsize Enterprise r6.2with integrated application suite
G430 Gateway
SIP and H.323 Endpoints
SIP and H.323 Endpoints
OPTIONAL:3rd party PBX
H.323 or SIP Trunk
Comments
• Purpose: Optimized environment for collaboration leveraging Avaya Aura core platform.
• Advantages: all-in-one box, single management platform, advanced collaboration tools.
• Embedded applications, virtualized environment, green thumbprint
• Installation is 60% faster on the single server than the suite of applications done separately*
• Target 250-1000 users, 10’s of locationsAvaya Aura Conferencing
© 2012 Avaya Inc. All Rights Reserved - Confidential 99
Avaya Aura® Solution for Midsize EnterpriseConnect to video, bolt-on to PBX
CM 5.2.1 (or 6.x)
Midsize Enterprise r6.2with integrated application suite
G430 Gateway
SIP and H.323 Endpoints
SIP and H.323 Endpoints
Gateway
H.323 Trunk
SIP/H.323/Analog/Digital EndpointsSIP/H.323/Analog/Digital Endpoints
Comments
• Connect: logical migration path to SIP for the midsize customers with H.323, bolt-on to other PBX’s
• Expand: establish an environment to experience HD video & wideband audio endpoints firsthand, along with advanced collaboration
• Mobility: add Avaya one-X Mobile or one- X Communicator for remote workersAvaya Aura® Conferencing
Standard Edition 6.0
© 2012 Avaya Inc. All Rights Reserved - Confidential 1010
CS1000 R7.5+
SIP/UNIStim/Analog/Digital Endpoints
SIP/UNIStim/Analog/Digital Endpoints
SIP Trunk
Comments
• Purpose Establish a trial environment to experience HD video & wideband audio endpoints firsthand
• Telephony Voice calls can be made between all endpoints.
• Video A CS video endpoint can make a point-to-point call to another CS video endpoint.
• Conferencing On-demand conferencing can be initiated from any CS endpoint. All video endpoints can participate in group conferences. Group dial-in conferences can be hosted by AAC on either system.
SIP and H.323 EndpointsSIP and H.323 Endpoints
Midsize Enterprise r6.2with integrated application suite
G430 Gateway
Avaya Aura® Solution for Midsize EnterpriseCS1000 scenario
© 2012 Avaya Inc. All Rights Reserved - Confidential 1111
AVAYA AURA ENABLING COLLABORATIVE COMMUNICATIONS WITH CS1000
© 2012 Avaya Inc. All Rights Reserved - Confidential 1212
Collaboration Pack for CS 1000 Get started with Avaya Aura CS 1000 Integrated Solution Path
Enables BYOD with Collaboration capabilities for CS 1000
A complete turnkey solution for rapid deployment
Advanced user applications that support remote and mobile workers
Ease and flexibility to support BYOD strategies and rollouts
Integrated with CS 1000 desktop phones, rich peering features, shared presence, shared messaging
Collaboration Pack for CS 1000
Integrated SolutionIntegrated Solution
April 16,2012
© 2012 Avaya Inc. All Rights Reserved - Confidential 1313
Supported Configuration for Converged User
SIP
Collaboration Pack for CS 1000
CS 1000 Rls7.5
CallPilot
Flare Communicator for iPad, Windows
One-X Mobile (SIP) for iOS
39xx
39xx
11xx (also 12xx)
Avaya Aura ME6.2G430 or G450 gateway
PSTN
SIP or PRIs
11xx(also 12xx)
Converged user =CS1K registered
phone twinned with Collaboration Pack
registered soft clients
SIP
SIP
3G
Integrated with CS 1000 desktop phones for single number reach and dial out, rich peering features, shared presence, shared messaging
© 2012 Avaya Inc. All Rights Reserved - Confidential 1414
Collaboration Pack for CS 1000: What is Included
• Avaya Aura® Solution for Midsize Enterprise orCommunication Manager Server
• Avaya G430 or G450 Gateway
User LicensesClients
Infrastructure
50 users Enterprise Edition
50 Flare Communicator for iPad or one-X Mobile
SIP iOS
50 one-X Communicator (incl. in UCAI entitlement)
Professional Services
• OPTIONAL Avaya Professional Services• APS Implementation with CS 1000 Integration • Easy to Add Phones, AVCS, and APS a la carte menu
Support Upgrade Subscription
• Support Advantage• 1, 3 or 5 year contract lengths
• Upgrade Advantage built in upgrade subscription protection
© 2012 Avaya Inc. All Rights Reserved - Confidential 1515
Avaya Aura for CS 1000CS 1000 customers can invest in their solution with confidence
• Retain phones and add capabilities
• Credit for existing application investment
• Continue to Sell & Expand
Investment protection
• Delivering increased customer value with release 7.5, 7.6 and beyond
• SIP Consolidation, endpoints and applications
Continuing Roadmap
• Avaya Aura® CS 1000 Integrated Solution• Start now Collaboration Pack for CS 1000
Accelerating Collaboration
© 2012 Avaya Inc. All Rights Reserved - Confidential 1717
REFERENCE ARCHITECTURE & AVAYA SESSION BORDER CONTROLLER
© 2012 Avaya Inc. All Rights Reserved - Confidential 1818
The Benefits of a Reference Architecture
– Allows a known reference configuration to speed time to market in the short term (faster deployment) and . . .
– Reduce support costs in the long term
– Installation wizard provides basic configs to minimize configuration for known entities
– Overall lower risk and cost
– Regularly tested solution with multiple software iterations
© 2012 Avaya Inc. All Rights Reserved - Confidential 1919
SM & SBC are Partners for Session-Based Communications
SessionManagerAPP
APP
CM
APP APP
Enterprise Demarc
SIP Trunk
SP MPLS Edge
PSTN
SP MPLS Core
Session Manager:Functions Inside the Network
• Application Integration• SIP Server Load Balancing• Centralized CAC / CDR• Centralized Policy – LCR, Time of Day, SP Arbitrage• Core Signaling and Media Control• External Policy Interfaces (Dev. APIs)• User Relation Element (URE) / SIP Registrar for Subs• SIP Adaptations (Numbering, Normalization)• Simplified Numbering Plan Administration• System Wide Survivability
Enterprise SBC:Interface to External Network
• Border Signaling and Media Control• Edge Normalization
• DoS and DDoS Mitigation• Intrusion Detection / Prevention• Topology Hiding
• Media Anchoring• Network Address Translation
(NAT)• Facilitate Internet Border Access / Fed
• Remote Worker, Agent, Video• Session Replication (Edge Call Recording and Lawful Intercept)
© 2012 Avaya Inc. All Rights Reserved - Confidential 2020
MX
Configuration 1 – SM with centralized trunks
Incoming calls are directed to the SBC, which forwards the calls to SM. SM routes the calls to the appropriate destination. Outbound calls are directed from the Access Element PBX’s to SM for call routing.
B5800o o o
o o o
Application Platform
3rd Party PBXs
SBC
App
ServiceProviders
SystemManager
App MMVP
CM
SessionManager
Avaya AuraTM Core
SIPTrunks
Access
Connection
Application
SessionManager
SessionManager
Avaya one-X®
endpoints
Data Centers Avaya AuraTM SBC orAcme Packet SBC
AvayaCM or CS10003rd Party
endpoints
ServiceProviders
NOTE: B5800 SBC only required for primary SIP trunks, not failover trunks.
SBC
© 2012 Avaya Inc. All Rights Reserved - Confidential 2121
Configuration 2 – CM/CS1000 with centralized trunks
This configuration applies to CM R5.2.1 and later releases, and applies to CS1000 R6 and later.Customer has a small number of large CM’s and has not purchased SM.
Note: configuration 2 is only applicable when no SIP applications are deployed in the environment. If any application interfaces to CM/CS1000 using SIP, then Session Manager must be added to the configuration, and the customer deploys configuration 1.Applications that interface with CM via a non-SIP protocol (e.g. PRI or QSIG) are acceptable.
AvayaCM or CS1000
Standalone
o o o
ServiceProviders
SIPTrunks
Access
Connection
SBC
Avaya AuraTM SBC orAcme Packet SBC
© 2012 Avaya Inc. All Rights Reserved - Confidential 2222
o o o
ServiceProviders
SIPTrunks
Access
Connection
Configuration 3 - SMEC deployments
SBC on SP end only, which can be from any vendor (not just Acme Packet).
The SP might host multiple customers on a single SBC instance.
A customer may own an SBC on their premise. It is allowed, but not required.
SBC
IP Office,BCM or SCS
22
© 2012 Avaya Inc. All Rights Reserved - Confidential 2323
• R & D Resources
What’s New?Avaya Acquires Sipera Systems SBC & SIP Security
23
Positions Avaya to meet growing demands of enterprise, SME, contact center SIP environments
Brings new Session Border Controller (SBC) capabilities to current Avaya offerings: Enterprise-focused UC/CC security, ease of implementation, extensibility, portability to other platforms
Enables Avaya to fulfill mission of providing the best in business collaboration by enhancing security, increasing implementation and management flexibility and extending unified communication and collaboration beyond the enterprise boundary
Fulfills Avaya’s approach of owning strategic intellectual property allowing us to innovate and speed time to market
Acquisition Close: October 4, 2011
• Technology Innovation• SBC• Security
• Sales and Marketing
• Services• Viper Lab
© 2012 Avaya Inc. All Rights Reserved - Confidential 2424
Avaya Session Border Controller for Enterprise Features
Topology Hiding
Media Traffic Management
Fixing Capability Mismatches
Maintaining SIP-NAT bindings
Access Control
Protocol Repair
RFC 5853 SBC FunctionsSIP Trunks Only
Inter-workingInter-working
Avaya SBCE: SIP trunks up to 2,000 sessionsAvaya SBCE: SIP trunks up to 2,000 sessions
© 2012 Avaya Inc. All Rights Reserved - Confidential 2525
Avaya Session Border Controller Advanced for Enterprise is more than an SBC
© 2011 Sipera Systems, Inc. All Rights Reserved.
Comprehensive Real-time UC securityComprehensive Real-time UC security
Avaya SBCAE: Comprehensive UC Avaya SBCAE: Comprehensive UC SecuritySecurity
© 2012 Avaya Inc. All Rights Reserved - Confidential 2626
Avaya Aura Pre 6.3 – SIP & Mobile Endpoints
Avaya one-X® Client Enablement
Services
Avaya one-X® Client Enablement
Services
CommunicationManager
CommunicationManager
PresenceServices
PresenceServicesMessagingMessaging ConferencingConferencing
Avaya one-X®
Communicator SIPWindows and MAC Avaya one-X® Mobile
RIM – Android - iPhone
CellularVoice
Data
Pro
xyP
roxy
Internet
Avaya AuraAvaya Aura®®
Flare CommunicatoriPad and Windows
Avaya one-X Mobile SIP iOS
Internet
VPN concentrator
VPN client required on Device
Today SIP endpoints outside of the enterprise must rely on an VPN client and VPN concentrator.
© 2012 Avaya Inc. All Rights Reserved - Confidential 2727
Avaya Aura 6.3 – SIP & Mobile Endpoints
Avaya one-X® Client Enablement
Services
Avaya one-X® Client Enablement
Services
CommunicationManager
CommunicationManager
PresenceServices
PresenceServicesMessagingMessaging ConferencingConferencing
Avaya SIP Phones
Avaya DesktopVideo Device Avaya one-X®
Communicator SIPWindows and MAC
Avaya one-X® MobileRIM – Android - iPhone
CellularVoice
Data
Pro
xyP
roxy
Internet
Avaya AuraAvaya Aura®®
Flare CommunicatoriPad and Windows
Avaya one-X Mobile SIP iOS
Internet
SBC
With SM 6.3 SIP endpoints can register through an SBC and receive full AST features. No more VPNs needed