IATA World Cargo Symposium 2008 Achievements and 2008 Commitments.

IATA World Cargo Symposium 2008

Achievements and 2008 Commitments

World Cargo Symposium 2008: Focus on the Customer

What this week has been about

Dangerous Goods

Perishables

ULD and Asset

Cargo Outlook

Cargo Security

Cargo Technology

Open Skies

Airport & Terminal

e-freight

Cargo 2000

CASS

Air Mail

Pharmaceutical

LAR

Information

Dialogue

Efficiency

Networking



Dangerous Goods

Perishables

ULD and Asset

Cargo Outlook

Cargo Security

Cargo Technology

Open Skies

Airport & Terminal

e-freight

Cargo 2000

CASS

Air Mail

Pharmaceutical

LAR

Information

Dialogue

Efficiency

Networking



Dangerous Goods

Perishables

ULD and Asset

Cargo Outlook

Cargo Security

Cargo Technology

Open Skies

Airport & Terminal

e-freight

Cargo 2000

CASS

Air Mail

Pharmaceutical

LAR

Action!

So.

What Action?

World Cargo Symposium 2008

Focus on the Customer: Dialogue to Deliver Simplicity


Customer Action

Achievements

2008 Commitments

Dialogue to Deliver Simplicity

•Voice of Customer Survey as input to WCS 2008

Customer Dialogue and Engagement

•Coordinated approach as a must

•Customer Focus Group (Strategic)

•Annual Customer Feedback (Survey)

•Customer Group at World Cargo Symposium 2009

•Communication Plan: Clear Customer value proposition.

•Customer engaged in e-freight electronic standards.


More online targeted information for better engagement

e.g. Voice of Customer: Feedback

e.g. e-freight: How it works

e.g. Environment: Facts, Position

2008 Commitment• IATA Cargo Information Extranet Site


E-freight ActionAchievements

2008 Commitments

Pilots:

•6 locations. 12 docs removed (50-60% of potential paper)

•Paper-Less: first e-AWB in operation (SIN-AMS)

MIP (21 airlines + 13 forwarders)

•FWB Penetration: 91% in pilots. 44% in industry

•FWB Quality 18% (rising but low)

Pilots:

•Scale them! The e-freight Handbook.

•8 new locations – strong network connectivity

MIP:

•Root Cause Analysis enabling big improvement


Cargo 2000 Action

Achievements

2008 Commitments

•Introduction of Qcargo

•Renewed cooperation with shippers

•QCargo Rollout

•85% penetration for existing C2K members

•Customer engagement

•FIATA engagement


Cargo Security Action

Achievements •Key stakeholders engaged in Secure Freight

2008 Commitments •Practical steps towards Secure Freight

•Build Vision of 100% Secure Operators on Secure Lanes

•Roadmap to get there

•First Steps:

•Define Basic “Supply Chain Integrity” System

•Deliver Pilot Voluntary Audit of Secure Operators


Environment Action

Achievements Compilation of facts and back up research

2008 Commitments Facts:

•Multi-mode facts + research on IATA Cargo info site

Position:

•Statement: Cooperation, food labels, carbon-labels

Action:

•Root Cause of aircraft CO2 emissions. Priority action

•Supply Chain Climate Change Group

•Deliver project benchmarking supply chain CO2 emission

CASS Action•Record 14 new CASS in 2007 (Record 12 in 2006)

•CASS Adoption: e.g. China +227%, HKG +530%

•Quality Up: Record collection rate: 99.994%

•Unit costs down 47% v 2003

•Go for new CASS in major markets:

•Export: India, Chinese Taipei, Colombia, Israel

•Import: Australia, Canada, Singapore

•Domestics: China, USA, Brazil

•CASS Adoption: Encourage small volume carriers

•Address billing error rates


Achievements

2008 Commitments

Distribution Action•Re-engineered Australia Cargo program - without immunity

•2007 Cargo Claims Event + Handbook

•Implement Indian Air Cargo Program

•Implement new CIS Rate Program, aligned with changing immunity environment affecting US, EU, Australia

•Develop claims event & handbook as the supply chain guide.


Achievements

2008 Commitments

Air Mail ActionRecognition of the Post Air Waybill number

•Included in UPU messages

•“MAL” special handling code

•Pilot tests

Better planning

-develop standard capacity messages

-Post AWB Number use for booking

Better tracking

-increase number of POST and Airlines exchanging EDI

Better settlement

-Develop standard invoice messages and procedures

-Pilot use of CASS for settlement


Achievements

2008 Commitments

Dangerous Goods ActionDG Board Adopted provisions in 50th edition DGR, effective 01 Jan 2009, for e-freight of Dangerous Goods.

In conjunction with ICAO DGP and UN Subcommittee enhance multimodal harmonization for DG transportation


Achievements

2008 Commitments

Pharma / Perishables / LAR Action

PHARMA: Health care industry support for T&T Task Force

LAR and PCR: CITES recognition

PERISHABLES::Visuals (e.g. labels) communicating temp ranges

LAR: Formal agreement with World Organization Animal Health

PHARMA: T&T task force proposal for QMS for Pharma


Achievements

2008 Commitments

Airport Action

•IATA Airport Action delivered in Top 50 Cargo Airports

•Promote action to Cargo Executive Summit

•Collaborate with airports on Cargo Security, Environment (particularly noise) and Customs issues benefiting both airports and tenants (IATA members).


Achievements

2008 Commitments

Cargo Economic Information

Cargo eChartbook developed for Cargo Committee

Launch for key decision makers in industry


Achievements

2008 Commitments

ULD Action

Capital Punishment for ULD Damage!

ULD on stock market with Platinum and Gold


2008 Commitments

ULD Action

Capital Punishment for ULD Damage!

ULD on stock market with Platinum and Gold


2008 Commitments

•Raise ULD awareness at airline senior level

•Integrate ULD in Green Agenda (e.g. fuel burn saving)

•Engage with airports / GHA / Forwarders

•Define standards of compliance for GHA to change operating environment.

Achieved by

Information

Dialogue

Efficiency

Networking



Dangerous Goods

Perishables

ULD and Asset

Cargo Outlook

Cargo Security

Cargo Technology

Open Skies

Airport & Terminal

e-freight

Cargo 2000

CASS

Air Mail

Pharmaceutical

LAR

Action!

IATA World Cargo Symposium 2008 Achievements and 2008 Commitments.

Documents

Transcript of IATA World Cargo Symposium 2008 Achievements and 2008 Commitments.