IATA: The Take Off of the Electronic Era In Aviation
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Transcript of IATA: The Take Off of the Electronic Era In Aviation
The Take Off of the
Electronic Era in Aviation
IATA - The Take Off of the Electronic Era of Aviation 1 © IATA
Our panelists
Bryan Wilson, Project Director, Direct Data Services, IATA
David McEwen, Manager Passenger Interline Standards, IATA
Céline Lavinay-Hourcade, Manager, IATA and Secretary of the e-AWB Advisory Group
The webinar will be moderated by
Dr Efstathios (Stathis) Kefallonitis, Ph.D, State University of New York
IATA - The Take Off of the Electronic Era of Aviation 2 © IATA
IATA - The Take Off of the Electronic Era of Aviation
Bryan Wilson, Project Director,
Direct Data Services, IATA
Bryan Wilson joined IATA in April 2005 as project director for Electronic Ticketing – with the objective of enabling 350
airlines around the world to implement 100% electronic ticketing within two and a half years. With just one short
extension the job was finished on 31 May 2008, and the airline industry became 100% electronic as IATA stopped
issuing travel agents with paper ticket stock the following day. IATA estimated the airline industry saved $3B per annum
as a result of this transformation.
Subsequently, Bryan became CIO at IATA for two years, after which he reverted to his role as an industry project director
in working to build an airline managed database of global travel.
His background is with British Airways where he worked for 26 years in both IT and Strategy, having started his career in
Operational Research and finishing with 6 years in charge of the BA route network and then 2 as the CIO.
He has subsequently worked for SITA in Geneva as their SVP for Applications Services, providing systems and aircraft
communications to over 170 airlines.
Bryan holds Masters degrees in Natural Sciences from Cambridge University and in Operational Research at Lancaster
University UK.
3 © IATA
IATA - The Take Off of the Electronic Era of Aviation
David McEwen, Manager Passenger
Interline Standards, IATA
David has a wide background in tariff‟s, ticketing and passenger services having started his aviation career in 1979 as a
reservations agent with British Airways. He subsequently moved to Manchester airport where he was responsible for
passenger service and ticketing at KLM.
After seven and half years working as a fares and ticketing instructor with Gulf Air in Bahrain he returned to the United
Kingdom when he joined Virgin Atlantic to manage their worldwide ticketing training and procedures. He joined IATA in
April 2001 and is responsible for managing IATA‟s Passenger Interline Standards setting activity particularly ticketing.
David was instrumental in helping to set up the Simplifying the Business Projects and was influential in delivering 100
percent electronic ticketing in BSPs. He has traveled extensively and has spoken at many events on a wide range of
subjects and provided in-house workshops to a number of airlines. He is now supporting the IATA E-services and
Automated Baggage Rules projects as well as managing the industry Ticket Tax Box Database.
4 © IATA
IATA - The Take Off of the Electronic Era of Aviation
Céline Lavinay-Hourcade, Manager, IATA
and Secretary of the e-AWB Advisory Group
Céline is an "e" specialist: she started her carrier as an e-Business Consultant in Paris working on electronic
marketplace, e-banking and e-procurement projects. She then worked for Amadeus as Product Manager for Reservation
& Ticketing solutions before joining IATA five years ago.
Céline worked as the Engagement Manager for Simplifying the Business programme. She supported the StB initiatives
and especially the Electronic Ticketing project until its completion.
She then left the Passenger world and joined IATA Cargo and its e-freight team, focusing her efforts on the delivery
aspects of the project (where and when with the countries readiness assessment process and how with the
implementation toolkit). Céline is now in charge of the global roll-out of the electronic Air Waybill.
5 © IATA
IATA - The Take Off of the Electronic Era of Aviation
IATA
Electronic Ticketing
Project
Bryan Wilson
IATA Project Director
6 © IATA
IATA - The Take Off of the Electronic Era of Aviation
How to get an industry to 100% ET
or
How to coordinate 420 companies
across the globe to complete a single
project to a single timeframe
7 © IATA
IATA - The Take Off of the Electronic Era of Aviation
The start – ensuring sponsorship
IATA brought ET with four others projects to its
Board and AGM in June 2004
Branded „Simplifying the Business‟
Airline industry opportunities
Reduce Costs across Industry
Improve Customer Service
A simple business case to which 240 airline CEOs
became committed – save $9 a ticket!
8 © IATA
IATA - The Take Off of the Electronic Era of Aviation
IATA‟s Board/AGM mandate: 5 focus areas
ET- 100% ET by end 2007
70% by end 2006
40% by end 2005
CUSS - common use self service
RFID - radio frequency identification for baggage tags
BCBP - Bar coded boarding passes
IATA e-freight
9 © IATA
IATA - The Take Off of the Electronic Era of Aviation
We had a project – needed a methodology
First attempt was to just work with big airlines
they would bring the volume
But soon became clear
we needed a program that was INCLUSIVE
10 © IATA
IATA - The Take Off of the Electronic Era of Aviation
IATA‟s StB approach for a global project
Mix team approach
Dedicated global team of 39 people – just 5 for ET
Reaching out through 140 local IATA managers
Adapt global approach to local needs
Identify and engage all stakeholders
Bring stakeholders together
Offer advice on industry standards, and solutions
Actively communicate across industry
11 © IATA
IATA - The Take Off of the Electronic Era of Aviation
Campaign Approach – 6 over 3 years
Face-to-face meeting with each airline
Specific objectives – eg first campaign:
Create and Confront awareness
Push all carriers to start their program
Active reporting
To airline CEOs on their airline status
To IATA AGM for all airlines
12 © IATA
IATA - The Take Off of the Electronic Era of Aviation
e-ticketing: Simple Colour Status
Full Interline ET Capability
Issuing ET
Planning for ET capability
No plans for ET
13 © IATA
IATA - The Take Off of the Electronic Era of Aviation
7%
13%
5% 75%
0%0%
14%
21%
38%
27%
e-ticketing: Reporting progress of industry
Nov 04 May 05
14 © IATA
IATA - The Take Off of the Electronic Era of Aviation
e-ticketing: Diagnosing needs
Red Airlines
58%49%
35%26% 23% 21%
10%
0%10%20%30%40%50%60%70%
CIS
Africa
Asia
Pacific
MENA
Europe
Amer
icas
North
Asia
Green Airlines
24%
17%
11%
6% 5% 4%0%
0%
5%
10%
15%
20%
25%
30%
Amer
icas
Europe
Asia
Pacific
Africa
North
Asia
MENA
CIS
15 © IATA
IATA - The Take Off of the Electronic Era of Aviation
e-ticketing: tracking and targetingET Penetration & Targets by Region
0%
10%
20%
30%
40%
50%
60%
70%
80%
Jan
Feb
Mar
Apr
May Ju
n
Jul
Aug
Sep Oct
Nov
Dec Ja
n
Feb
Mar
Apr
May Ju
n
Jul
Aug
Sep Oct
Nov
Dec Ja
n
Feb
Mar
Apr
May Ju
n
Jul
Aug
Sep Oct
Nov
Dec
2004 2005 2006
Global
The Americas
Europe
Asia and Pacific
Africa
North Asia
Middle East
70% Dec 06
40% Dec 05
16 © IATA
IATA - The Take Off of the Electronic Era of Aviation
Review targets - we showed 100% would not happen
95%
96%
97%
98%
99%
100%
ET
% i
n B
SP
s
0.1% 33 Airlines will not choose ET
1.0% Travel Agents choosing paper
2.4% 20% of interline journeys
17 © IATA
IATA - The Take Off of the Electronic Era of Aviation
But a final 5 month delay was needed
92%
93%
94%
95%
96%
97%
98%
99%
100%
Dec
-07
Feb-
08
Apr-0
8
Jun-
08
Aug-0
8
Oct
-08
Dec
-08
80 highest of Top 100
20 lowest of Top 100
Smaller airlines ET
Long term paper
ET
18 © IATA
IATA - The Take Off of the Electronic Era of Aviation
And tracked the final months carefully– 93.4%(Feb 08)
0%
10%
20%
30%
40%
50%
60%
70%
80%
90%
100%
Jan
06
Feb
06
Mar
06
Ap
r 06
May 0
6
Ju
n 0
6
Ju
l 06
Au
g 0
6
Sep
06
Oct
06
No
v 0
6
Dec 0
6
Jan
07
Feb
07
Mar
07
Ap
r 07
May 0
7
Ju
n 0
7
Ju
l 07
Au
g 0
7
Sep
07
Oct
07
No
v 0
7
Dec 0
7
Jan
08
Feb
08
Mar
08
Ap
r 08
May 0
8
Global
United States
North Asia
Europe
The Americas
Asia Pacific
MENA
Africa
CIS
Targets
19 © IATA
IATA - The Take Off of the Electronic Era of Aviation
How we made it happen?
1. Clarify the business case
2. Provide the helping hand
3. Promote solution providers
4. Name and shame
5. Dealing with problems
6. Even introducing airlines wanting to work
together
20 © IATA
IATA - The Take Off of the Electronic Era of Aviation
1) Business case – how to save $9 a ticket
Benefits from ET
Eliminate pure paper & printing costs
Better Revenue Accounting & Revenue Integrity
Reduce local ticketing costs
Step towards more self-service
Costs from NOT doing ET
Need organise own ticketing processes
Loss of distribution channels
Loss of Interline partners
Costs of ET Project
System provider
costs
GDS fees to
activate
Internal team costs
Ongoing ET costs
System provider
costs
2004
2007But its still not the right
answer for every airline
21 © IATA
IATA - The Take Off of the Electronic Era of Aviation
2) Offering a real helping hand
The ET Buddy System for Red/Orange
members IATA is proposing to pay airlines who have implemented ET to provide help to
other airlines
IATA has engaged 1 fulltime expert consultant
Funds are approved to provide up to 15 days help on-site or on-call from an
airline expert
22 © IATA
IATA - The Take Off of the Electronic Era of Aviation
3) Working with industry partners
1400 Systems for E-Ticketing Rob Levy (IATA)
1430 Introduction to the Systems Providers
Intro to Sabre Gavin Duffy
Intro to SITA Jean-Marc Perreaux
Intro to Amadeus Justin Barlow
Intro to Lufthansa Systems Alex Ormeno
1510 Discussion on Systems
and Solutions offered Bryan Wilson
Partners participated in > 30 ET workshops over 3 years
23 © IATA
IATA - The Take Off of the Electronic Era of Aviation
4) Using humor to name and shame!
IATA‟s top priority is on airlines that are still
very dependent on paper
Airline Short Name Paper Tickets
Saudi Airlines 359,174.
Malaysia Airlines 271,618.
Lufthansa 164,526.
Indian 161,666.
Air India 130,933.
Air China 130,172.
Thai Airways International 124,098.
China Eastern 116,735.
Olympic Airlines 113,540.
China Southern 95,969.
Japan Airlines International 94,456.
Cathay Pacific Airways 76,337.
Air France 73,775.
PIA 70,667.
Emirates 66,574.
Jet Airways 66,472.
Garuda Indonesia 63,070.
Focus on the paper polluters
24 © IATA
IATA - The Take Off of the Electronic
Era of Aviation
5a) Showing the source of problems
IATA - The Take Off of the Electronic Era of Aviation
5b) Show problems & Solutions
Manual baggage delivery Manual ET security check
26 © IATA
IATA - The Take Off of the Electronic Era of Aviation
IET Requests
By airline name
IET
MatchmakerMatchmaker Requests
Enrolled
Airlines
IET Requests
For last 7 days
6) And even introducing airlines
The IET Matchmaker!
27 © IATA
IATA - The Take Off of the Electronic Era of Aviation
And so to a successful conclusion
Solutions for itineraries not
ET enabled
Moving on to all the other
paper documents?
Has the industry saved the
$3billion?
Will you be holding all the ET aces?
The end game – Midnight 31 May 0828 © IATA
IATA e-services Project
EMD Implementation Status
IATA - The Take Off of the Electronic Era of Aviation 29 © IATA
Why IATA is striving for a
global EMD standard for
Ancillary Revenues?
IATA - The Take Off of the Electronic Era of Aviation 30 © IATA
IATA - The Take Off of the Electronic Era of Aviation 31 © IATA
Airlines Ancillary Services trend up by 43%
to USD15 billion in 2009 (Source : Ideaworks)
IATA e-services - vision
100% EMD to facilitate sales, fulfillment and collection of
ancillary services through all distribution channels
EMD*
Traditional Miscellaneous
Documents Direct sales
&
GDSOptional services
Ancillary
Services
Multi- channel
Sales
Distribution
Industry accepted
Electronic
Miscellaneous
DocumentIATA - The Take Off of the Electronic Era of Aviation 32 © IATA
Up to $2.9 billion industry benefits annually
Improve revenues with multi-channel growth of ancillary services
$2bn revenue increase
Reduce cost by eliminating paper documents and better back-office
productivity
$450m-$900m cost savings
IATA e-services – financial benefits
IATA - The Take Off of the Electronic Era of Aviation 33 © IATA
A global industry standard for issuance, fulfillment and collection of ancillary
services
A common sales process across all channels, like travel agents via the GDS
Provides a means for audit and control of collection and payment of ancillary
services
Can replace all miscellaneous documents or airlines proprietary solutions
Can be interlined to partners
Considered as an integral part of the business model where carriers sell
ancillary services (e.g. ATPCO - Optional Service Fee Product)
Increase visibility in Revenue Accounting and Revenue Management
IATA e-services – EMD adoption benefits
IATA - The Take Off of the Electronic Era of Aviation 34 © IATA
End-2010: 6 major GDS and 10 airlines EMD capable (achieved!)
End-2011 : 40 airlines EMD capable, and
6 major GDS EMD live* in IATA BSP* A travel agency connected to the GDS has issued one EMD for one airline, reported in IATA BSP
End-2012: all airlines EMD capable
End-2013: 100% EMD usage in BSP
2010 2011 2012 2013
e-services – IATA Board Target
1st January 2014:
end of vMCO/vMPD
=> 100% EMD
IATA - The Take Off of the Electronic Era of Aviation 35 © IATA
What is an EMD?
IATA - The Take Off of the Electronic Era of Aviation 36 © IATA
What is a Electronic Miscellaneous Document?
An EMD replaces all types of standard traffic miscellaneous
documents for both agency sales and airline direct sales
Two Versions
EMD-S (Stand Alone)
EMD- A (Associated)
Concept
1 document to replace all miscellaneous documents rather than have
separate standalone resolutions
Reason for Issuance Code (RFIC) – Defines the document
Qualified with another code to clearly identify the actual usage
IATA - The Take Off of the Electronic Era of Aviation 37 © IATA
Two types of EMD An EMD-S is a standalone record of a transaction,, its usage is not
linked to a ticket.
An EMD-A is always associated (stapled) to the ticket, meaning that
it will be used when the ticket is used and the passenger checks in
Whether an S or A is used is determined by each carrier based on
their own internal commercial policy related to revenue accrual.
EMD-S only
2%
Not decided
yet
25%
Both EMD-S
and EMD-A
73%
Source: StB e-services campaign – Oct 2010
Industry trend toward both EMD types
Less than 2 % of airlines intend to
develop EMD – S only
IATA - The Take Off of the Electronic Era of Aviation 38 © IATA
EMDs works like Electronic Tickets
Value coupons
Determine the coupon usage (status e.g. open or used)
Exchanged, refunded, voided, displayed
Plus, associated and disassociated
A receipt is issued to the customer
Pricing can be automated or manual
Interlined
EMD-A lifted with the ET
EMD-S works slightly differently in that an airline confirms usage either at issuance or later.
IATA - The Take Off of the Electronic Era of Aviation 39 © IATA
Key
Misc. docs. Processes & Systems
EMD impacts industry systems
IATA BSP
3rd PartiesAirlinePricing
Revenue management
Fares distribution
Travel Agent
Passenger
Data Processing
Center
RET
Global Distribution
System
PNR
Revenue Accounting
HOT
Reservation Booking
PNR
Airport Handling
AgentChecked-in / FlownDeparture
Control System
PNL
Airline Crew
E-Ticketing
BSPlink
Impacts
Industry systems
Messages
IATA - The Take Off of the Electronic Era of Aviation 40 © IATA
EMD Deployment
Industry Status
IATA - The Take Off of the Electronic Era of Aviation 41 © IATA
IATA - The Take Off of the Electronic Era of Aviation 42 © IATA
12 airlines are already EMD capable: (VS, AY, TK, CA, CZ, AF, AZ, UU, JL, MS, KL, MU)
For all airlines in scope, 220 airlines (representing 84% of passenger volumes) are committed to EMD implementation
Status of airlines in scope for e-services
Status: Jan 2011
EMD capability - Top 200 airlines Top 200 airlines EMD implementation
plans by PAX Vol.12
56
97
29
6
Airline capable
Airline with firm plan
Airline committed by end 2012
Airline not committed yet
Airline with no intention
16%
33%36%
6%
10%
GDS EMD deployment is an industry priority
IATA urges airlines and GDSs to work together as 96% of airlines engaged said they are planning to deploy EMD in all sales channels (including direct sales and through GDS as well)
Only direct
sales (e.g.
ATO/CTO,call
center)
4%
All sales channels
96%
Sales channel deployment
Source: StB e-services campaign – Oct 2010
IATA - The Take Off of the Electronic Era of Aviation 43 © IATA
GDS and System Providers are committed to
support EMD
6 major GDS (handling 95% of passengers
GDS bookings) are already EMD capable
IATA visited majors System Providers
to ensure that EMD servers are under
development
Major GDS
95%
Other GDS
5%
GDS by ticket volumes in BSP (Jan 2010)
*Major GDS: Amadeus, Sabre, Abacus, China
Travelsky, Galileo and Worldspan
However, IATA urges airlines and industry providers to accelerate their
implementation slot allocations to make EMD a reality and bring the much
needed benefits to the industry
IATA - The Take Off of the Electronic Era of Aviation 44 © IATA
EMD in the interline business
87% of committed airlines plan to use EMD in interlining scenario
Plans to use EMD for interlining
Yes
87%
No
13%
*Air Transportation - e.g. pre-reserved seat, upgrade
*Financial impact - e.g. fees collection, refund, residual value
EMD service to interline
0
10
20
30
40
50
60
70
80
90
100
Baggage *Air
transportation
*Financial
impact
Airport
services
In-flight
service
Surface
transportation
Merchandise
Nu
mb
er
of
air
lin
es
Source: StB e-services campaign – Oct 2010
IATA - The Take Off of the Electronic Era of Aviation 45 © IATA
IATA e-services: EMD status summary
220 airlines are committed to be EMD capable by 2012 deadline
representing 84% of passenger volumes
12 airlines are EMD capable
58 airlines communicated an implementation date by end of 2011.
96% of committed airlines plan to deploy EMD in all sales channels
working towards 100% EMD usage in all BSPs by end 2013.
1 GDS received IATA BSP signoff in November, 2010 under DISH 20.2
6 major GDSs must be live in IATA BSP in 2011 with testing started 1st
Half 2011
Source: EMD Status Jan-2011
IATA - The Take Off of the Electronic Era of Aviation 46 © IATA
IATA EMD implementation
support and priorities
IATA - The Take Off of the Electronic Era of Aviation 47 © IATA
IATA e-services: project activities in 2010
Documents available
EMD standard - Resolution 725fgh
Web page www.iata.org/e-services with project update, fact sheet and Business
case
Airline Guide to EMD Implementation– 1st edition (free!)
www.iata.org/whatwedo/stb/e-services/Pages/guide.aspx
Industry awareness campaign and mobilization
Successful airline engagement with 219 committed airlines worldwide
Support EMD pioneer airlines to achieve10 airlines capable target in 2010
System providers / GDS visits to ensure that EMD is under development
IATA - The Take Off of the Electronic Era of Aviation 48 © IATA
IATA - The Take Off of the Electronic Era of Aviation 49 © IATA
Organize EMD regional workshops to drive airline implementation in 2011
Area 2: EUROPE + MENA + AFRICA MAD 23 & 24-Mar-2011
Area 1: AMERICAS MIA 13 & 14-Apr-2011
Area 3: ASPAC SIN 04 & 05-May-2011
Area 3: NORTH ASIA BJS 21 & 22-Sep-2011
Attendance is free of charge, and open exclusively for Airlines, GDSs and IT
System Providers impacted by EMD implementation.
Mark your calendar and register now at:
http://www.iata.org/whatwedo/stb/e-services/Pages/workshops-2011.aspx
IATA e-services: action plan in 2011 (1/2)
IATA - The Take Off of the Electronic Era of Aviation 50 © IATA
Coordinate implementation between airlines, system providers, GDSs to facilitate
EMD deployment in BSPs (EMD Matchmaker)
Create an e-services Working Group to discuss implementation issues and EMD
standards if required
Coordinate with other systems impacted by EMD deployment (revenue
accounting, DCS, ground handlers) to mitigate implementation risks
Facilitating EMD interlining (EMD Matchmaker)
IATA e-services: action plan in 2011 (2/2)
IATA e-services: EMD implementation priorities
3 main EMD airlines implementation phases
1. EMD capability on direct sales (all airlines committed by end 2012)
2. EMD deployment in GDS , reported in BSP -> 100 % usage in BSP (end 2013)
3. EMD interline capability based on business requirements (bilateral, MITA, alliance)
GDS EMD live (one EMD issued by partner airlines in a BSP) deployment
is a priority
Stakeholder management with other systems impacted by EMD introduction
Revenue accounting
DCS & ground handlers
IATA - The Take Off of the Electronic Era of Aviation 51 © IATA
For updated information, go to e-services
web page www.iata.org/e-services
IATA - The Take Off of the Electronic Era of Aviation 52 © IATA
IATA - The Take Off of the Electronic Era of Aviation 53 © IATA
The e-Cargo Take Off
Céline Lavinay-Hourcade
Manager, Cargo Industry & e-AWB rollout
Air cargo‟s modernization challenge
Electronic messages exist since the 80‟s, but the air cargo industry still relies on paper & human intervention
Airfreight shipment generates up to 30 different paper documents!
Behaviors have not changed yet: bookings, track & trace still predominantly based-on human intervention
IATA - The Take Off of the Electronic Era of Aviation 54 © IATA
IATA standards: from paper to “e”
2008
Standards for XML messages
2005 2015
e-freight programme launched as part of StB
Standards for EDI messages (Cargo-IMP)
1980’s
Standards for paper documents
1930’s
IATA - The Take Off of the Electronic Era of Aviation 55 © IATA
What is e-freight?Shippers
Export
Customs
Import
Customs
Origin
Freight Forwarders
Carriers
Consignees
Destination
Freight Forwarders
Removal of up to 20 paper documents
Which slow the supply chain down!
IATA - The Take Off of the Electronic Era of Aviation 56 © IATA
Why launch e-freight?
Moving air freight industry to the “e” era to increase competitiveness and
attractiveness, lower costs and delays
A programme with deadlines to drive the industry and make it happen!
The industry needs leaders and pioneers to pilot and start
IATA - The Take Off of the Electronic Era of Aviation 57 © IATA
What happened since 2005?
We built the e-
freight “runways”
Lobbying
governments and
Customs
Working with the local
air freight community
Enabling cargo hubs
We built the e-
freight “aircraft”
Working with other industry
bodies to develop the
standards and run PoCs
Learning from the front
runners
e-freight is now ready to take off!
We prepared the
“flight plan”
Building a Industry Coalition
Launching smaller projects
Using the IATA network and
the successful StB model
IATA - The Take Off of the Electronic Era of Aviation 58 © IATA
The e-freight take off will start with e-AWB
Number of Documents & Complexity
Benefits &
Shipments
e-AWB
e-freight
Now: ~30 paper documents / shipment
e-Security Declaration
IATA - The Take Off of the Electronic Era of Aviation 59 © IATA
Objectives of e-AWB project
Replace the paper Air Waybills by the electronic version. No more paper AWB tendered to airlines!
Provide a win-win-win scenario for airlines, freight forwarders and ground handlers by lowering costs, increasing data accuracy and improving customer experience
IATA - The Take Off of the Electronic Era of Aviation 60 © IATA
What is e-AWB?
Front Back
FWB message EDI model agreement
+
+e-AWB
Paper Air
Waybill
IATA - The Take Off of the Electronic Era of Aviation 61 © IATA
Key milestones for the Industry
2010: standard approved (RP1670) by the Industry and piloted by 9 airlines in 8 countries
2011: 6% e-AWB
2012: 30% e-AWB
2013: 70% e-AWB
2014: 100% e-AWB
IATA - The Take Off of the Electronic Era of Aviation 62 © IATA
e-AWB today
10 cargo hubs in 10 countries where e-AWB has already been piloted by
12 airlines
1.54% e-AWB penetration, after 1 month, 2 airlines are using 100% e-
AWB out of their home market
111 countries where e-AWB is legally feasible accounting for 95% of the
global air freight volumes
IATA - The Take Off of the Electronic Era of Aviation 63 © IATA
The delivery approach to reach 100%
Enhancing the product
Providing tools
Engaging the Industry
Mobilizing the stakeholders to act
Tracking progress
Solving issues
Promoting success!
IATA - The Take Off of the Electronic Era of Aviation 64 © IATA
IATA‟s supporting materials
Existing materials
www.iata.org/cargo
IATA Cargo IMP Manual
e-freight Handbook, Specifications and Scorecards
e-AWB Basics, Specifications and RP1670
e-Security Declaration Basics, Specifications and RP1630
Coming in 2011
IATA Cargo XML Manual
e-Cargo Regional Workshops
e-freight Matchmaker
e-AWB Handbook, Scorecards,
e-learning module, Interactive
map
Contact us: [email protected]
IATA - The Take Off of the Electronic Era of Aviation 65 © IATA
e-Customse-Security
Declaration
e-Pouch
What‟s next for e-Cargo?
e-Scheduling
Quality
e-AWB
e-freight= paper free
in air freight
Track & Trace e-Claims
e-Capacity
numberAWB
e-Tariffs
e-Booking
IATA - The Take Off of the Electronic Era of Aviation 66 © IATA
For more information, go to the IATA website
www.iata.org/cargo
IATA - The Take Off of the Electronic Era of Aviation 67 © IATA
Your Questions
IATA - The Take Off of the Electronic Era of Aviation 68 © IATA
Thank you
IATA - The Take Off of the Electronic Era of Aviation 69 © IATA