I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.
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Transcript of I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.
![Page 1: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/1.jpg)
iServiceDesk Basics
Tim PradoDan Maddux
TMA Systems
![Page 2: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/2.jpg)
iServiceDesk Basics
• Submitting Requests• View Request/Work Order Information• Automatic Email Responses• Customize HTML Pages• iSD Access
![Page 3: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/3.jpg)
Features
• Approval Process• Material Request• Key Request• Minor Capital Project Request• Reports & Useful Links
![Page 4: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/4.jpg)
Home Page
![Page 5: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/5.jpg)
Submitting Requests
![Page 6: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/6.jpg)
Submitting Requests
![Page 7: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/7.jpg)
Submitting Requests
![Page 8: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/8.jpg)
Submitting Requests
![Page 9: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/9.jpg)
Request/Work Order Information
![Page 10: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/10.jpg)
Email Response
Automatic Email Response Actions• Submit Request iSD• Request Accepted or Rejected• Work Order Status Change• Close Work Order
![Page 11: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/11.jpg)
Custom HTML Pages
• Retrieve HTML Page (Desktop only)• Modify Page with HTML Editor• Save Page in the HTML Folder
![Page 12: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/12.jpg)
Custom Home Page
![Page 13: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/13.jpg)
• Anonymous Access• Secured Access
• Secured Pages• Home.html• Request.html
• User Access
iSD Access
![Page 14: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/14.jpg)
Approval Process
• Requires Secured Pages
• Approval Routing Options
• Approval Users
![Page 15: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/15.jpg)
Material Request
• Catalog Search– Part Type– Part Code or Part SKU– Part Description
• My Cart• Checkout
![Page 16: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/16.jpg)
Key Request
• Requester Information
• Transaction Type
• Request Form
![Page 17: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/17.jpg)
Minor Capital Project Request
• Requester Information• Project Request
– Description– Accounts– Details– Estimated Budget
![Page 18: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/18.jpg)
Reports & Useful Links
• Reports– Record Lists– Phone Numbers
• Useful Links– Facility Links– User Definable Links
![Page 19: I ServiceDesk Basics Tim Prado Dan Maddux TMA Systems.](https://reader036.fdocuments.us/reader036/viewer/2022081420/5697c02c1a28abf838cd9030/html5/thumbnails/19.jpg)
Questions?
Please complete the evaluation