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Name ABC Enterprises
Contact Person DEF XYZ
Phone (cell) 420-007-9211
Phone (home) N.A.
Phone (Office) 007-420-9211
Email [email protected]
Address 123, Abc ln., # 130, city, TX
Typeo Business o Indiviual
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Ticket
inTeLiTrAC
Customer Name
Contact Person
Contact Number
Problem Scope
Service Date / Time
Problem Description
Hardware / Software required
Payment Rate oFixed oHourly
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Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required
System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
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inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Come and troubleshoot.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionXp 525eLaptop not turning on.
Hardware / Software required
Power adapterBattery pack.
Distance from Off. 12 miles
Payment Rate $50 .00 oFixed oHourly
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Date
Time
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Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Remind Again Reschedule
Service Call in 30 minutes
11:42 PM
OK
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Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Remind me again in
o 5 min o 10 min o 15 min
11:42 AM
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Customer Name ABC Enterprises
RescheduleDate: Time:
OK Back
11:42 PM
Customer Name ABC Enterprises
Date: 12/12/2012 Time: 12:12 PM
Time to leave for the ticket
OK Reschedule
12:12 PM
After 30 minutes
Customer Name ABC Enterprises
123, Abc ln., # 130, city, TX 11111
Time to leave for the ticket
YES GPS NO
12:12 PM
Please enter your Current Location
House / Block #
Street name
City State
GPS Back
12:12 PM
12:12 PM
ABC Enterprises
Please click intelitrac icon when you reach ABC Enterprises, which is
12 miles away from here and39 minutes is the total trip time
GPS OK
12:12 PM
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required
System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
Current Ticket
Main Menu
OKCancel
Arrived
inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
NOTES Stop Service Time
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inTeLiTrAC
ABC Enterprises
Mr. DEF XYZ
420-007-9211
Initial Complaint: Computer doesn’t turn on.
Date: 12/12/2012 Time: 12:12 PM
Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.
$50 .00 Fixed
Technician: MASAKSSBB (#001122)
Summary
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inTeLiTrACCurrent Ticket
ABC Enterprises
Mr. DEF XYZ
420-007-9211
Initial Complaint: Computer doesn’t turn on.
Date: 12/12/2012 Time: 12:12 PM
Lq 525e, Computer was heating up a lot and wasn’t turning on. We replaced System fan and CPU.
$50 .00 Fixed
Technician: MASAKSSBB (#001122)
Customer
Technician
Manager
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December 2012
Monday Tuesday Wednesday Thursday Friday
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8 9 10 11 12ABCnoon
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inTeLiTrAC
Customer Name ABC Enterprises
Contact Person DEF XYZ
Contact Number 420-007-9211
Problem Scope Computer doesn’t turn on.
Service Date / Time 12/12/2012 12:12 PM
Problem DescriptionLq 525e, Computer was heating up a lot and now it’s not turning on.
Hardware / Software required
System fan and CPU.
Payment Rate $50 .00 Fixed oHourly
Ticket Details
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Dec Ticket InformationStartTime
End Time
1
2
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.
12 ABC Enterprises – Fan / Heating issue 12.12 N.A.
.
.
30
31
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