I H C M Lothian May09
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Transcript of I H C M Lothian May09
Page 2
7 LEVELS
MANAGERIAL EXCELLENCE
WHERE DO YOU STAND?
Page 3
DIAMOND-MOTIVATION™Clarity & Understanding
Expressing Opinions, Hopes, Fears, Ideas,
& Concerns
Having Choices & Freedom to Choose
Feeling Valued & Rewarded
Page 4
LEVEL 1
UNDERSTANDING YOUR ROLE &
PERFORMANCE OBJECTIVES
Page 5
LEVEL 1
1. How Clear is your Role?2. Do you defines Performance
Objectives based on the CSMART process?
3. Is there a regular performance review process in place?
4. When was your last appraisal?5. How well defined are your
employee’s performance objectives?
Page 6
LEVEL 2
UNDERSTAND YOUR
PROCESSES AND PROCEDURES
Page 7
LEVEL 2
1. How well do you know the vital processes and procedures relative to your role?
2. Consider Reporting processes such as expenses, budgets, holiday, weekly or monthly reports.
3. Employment Law? Health & Safety?
Page 8
LEVEL 3
KNOW & INFLUENCE
YOUR STAKEHOLDERS
Page 9
LEVEL 3
1. Identify Your 5 key Stakeholders2. How are relationships with these
stakeholders?3. What needs to be done to ensure
that relationships are first class?4. Are there any stakeholders that
you have not made contact with?
Page 10
LEVEL 4
PERSONAL PERFORMANCE
LOOK AFTER YOURSELF
Page 11
LEVEL 4
1. How would describe your general health?
2. Weight?3. General Fitness?4. Stress Levels?5. What are you doing to be as well
as you can be?6. Anything else you need to do?
Page 12
LEVEL 5
INSPIRATIONAL INFLUENCE
Page 13
LEVEL 5
1. What is your particular style?2. How aware are you of this style
and how to build rapport with others?
3. How would you rate your listening skills?
4. How would you rate your presenting skills?
5. What are you doing about improving your presentations?
Page 14
LEVEL 6
INDIVIDUAL & TEAM
PERFORMANCE
Page 15
LEVEL 6
1. Do you contract with your staff?2. Do they have CSMART
objectives?3. How well do you lead and
coach?4. What do you know about teams?5. Do you hold inspirational and
productive team meetings?
Page 16
LEVEL 7
NETWORKING & SUPPORT GROUPS
Page 17
LEVEL 7
1. How many network groups are you a member of?
2. How often do you actually attend these networks?
3. Have you set up your own groups either within or out-with work?
4. Have you got a coach and/or mentor?
5. Does your own manager coach effectively?
