I Can Read You Like a Book
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Transcript of I Can Read You Like a Book
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I
Can
Read
You
Like
a
Book:
The
Craft
of
Reading
Body
Language
By:
Greg HartleyMind at War
Presented at:
ACLEA 47th Mid‐Year Meeting
January 22 ‐ 25, 2011
San Francisco, California
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Greg
Hartley
Mind at War
Shady Dale, GA
Greg Hartley's expertise as an interrogator first earned him honors with the United States Army. More
recently, it has drawn national level intelligence organizations and international Media to seek his
insights about “how to” as well as “why.”He graduated from the U.S. Army Interrogation School, the
Anti‐Terrorism Instructor Qualification Course, the Principle Protection Instructor Qualification Course,
and SERE (Survival, Evasion, Resistance, Escape) school. Greg has trained government agencies, private
investigators, human resource representatives, lawyers, and finance experts to read people and detect
deception. Hartley has provided expert interrogation analysis for major network and cable television, as
well as National Public Radio and prime print media such as The Washington Post and Philadelphia
Enquirer . Important foreign media such as BBC and Der Spiegel have also relied on his commentary.
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Body Language and
Deception
Body Language andBody Language and
DeceptionDeception
Greg Hartley
Fight or FlightFight or FlightFight or Flight
• Head To Toe
• Impact On The Brain
• Baseline
• Head To Toe
• Impact On The Brain
• Baseline
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Human CommunicationHuman CommunicationHuman Communication• Verbal
• Vocal
• Nonverbal
• Verbal
• Vocal
• Nonverbal
VocalVocalVocal
• Pitch
• Tone
• Cadence
• Pronunciation
• Volume
• Pitch
• Tone
• Cadence
• Pronunciation
• Volume
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NonverbalNonverbalNonverbal• Gestures
• Adaptors
• Regulators
• Illustrators
• Barriers
• Gestures
• Adaptors
• Regulators
• Illustrators
• Barriers
Universal EmotionsUniversal EmotionsUniversal Emotions
• Happy
• Sad
• Disgusted
• Angry
• Afraid• Interested
• Happy
• Sad
• Disgusted
• Angry
• Afraid• Interested
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FaceFaceFace
• Brow
• Eyes
• Lips
• Brow
• Eyes
• Lips
BrowBrowBrow
• Request for Approval
• Grief Muscle (Botox)
• Brow Beating
• Skepticism
• Interest• Flash
• Request for Approval
• Grief Muscle (Botox)
• Brow Beating
• Skepticism
• Interest• Flash
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EyesEyesEyes• Movement
• Blink Rate
• Lids as Barrier
• Pupil Dilation
• Drooping Lid
• Feel the PAIN
• Movement
• Blink Rate
• Lids as Barrier
• Pupil Dilation
• Drooping Lid
• Feel the PAIN
Establish a BaselineEstablish a BaselineEstablish a Baseline
• Sensory Channel Questioning
• Control Questions
• Probing Questions
• Visual
• Auditory
• Cognitive Thought
• Emotion
• Sensory Channel Questioning
• Control Questions
• Probing Questions
• Visual
• Auditory
• Cognitive Thought
• Emotion
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LipsLipsLips
• Fight or Flight
• Smiles - Genuine, Flight Attendant,
Nervous, Amused
• Concentration
• Control of Emotion
• Stress
• Fight or Flight
• Smiles - Genuine, Flight Attendant,
Nervous, Amused
• Concentration
• Control of Emotion
• Stress
Rest of FaceRest of FaceRest of Face
• Nose
• Forehead
• Jaw
• Nose
• Forehead
• Jaw
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ExtremitiesExtremitiesExtremities
• Fidgeting• Self-Grooming
• Regulating
• Illustrating
• Steepling
• Idiosyncratic Behavior - Useful Tool
• “Barriering”
• Fidgeting• Self-Grooming
• Regulating
• Illustrating
• Steepling
• Idiosyncratic Behavior - Useful Tool
• “Barriering”
Non-Body “Barriering”NonNon--BodyBody ““BarrieringBarriering””
• Desk
• Book
• Clothing
• Status
• Keeper of the Flame
• Desk
• Book
• Clothing
• Status
• Keeper of the Flame
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Human CommunicationHuman CommunicationHuman Communication• Verbal - Servant of the Will
• Vocal - Up to Highest Bidder
• Nonverbal - Servant of the Mind
• Verbal - Servant of the Will
• Vocal - Up to Highest Bidder
• Nonverbal - Servant of the Mind
Why are people suchGOOD liars?
Why are people suchWhy are people suchGOOD liars?GOOD liars?
• Most are Not Good Liars
• Few People Have Skills to Detect
Lies
• Social Pressure for Politeness
• Simply Placing Liar on Notice AllowsLiar to Avoid Detection
• Most are Not Good Liars
• Few People Have Skills to Detect
Lies
• Social Pressure for Politeness
• Simply Placing Liar on Notice AllowsLiar to Avoid Detection
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Good QuestionsGood QuestionsGood Questions• Direct
• Follow Up
• Non-Pertinent
• Repeated
• Control
• Prepared
• Direct
• Follow Up
• Non-Pertinent
• Repeated
• Control
• Prepared
Bad QuestionsBad QuestionsBad Questions
• Leading
• Negative
• Compound
• Vague
• Leading
• Negative
• Compound
• Vague
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Good Questioning/
Major Considerations
Good Questioning/Good Questioning/
Major ConsiderationsMajor Considerations• Source’s Knowledge: First Hand,
Learned Indirectly, Merely
Assumption, Identify Sources of Info
• Source’s Style: Time, Event,
Sequence
• Source’s Knowledge: First Hand,
Learned Indirectly, Merely
Assumption, Identify Sources of Info
• Source’s Style: Time, Event,
Sequence
Good QuestionsGood QuestionsGood Questions
• Direct
• Require Narrative Response
• Answered Adequately in Few Words
• Begin With a Basic Interrogative
• Provide Useful Info / Leads
• “What Were You Doing on Tuesday, the 14thof July 1988?”
• Direct
• Require Narrative Response
• Answered Adequately in Few Words
• Begin With a Basic Interrogative
• Provide Useful Info / Leads
• “What Were You Doing on Tuesday, the 14thof July 1988?”
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Target Each Type of Lie
Differently
Target Each Type of LieTarget Each Type of Lie
DifferentlyDifferently• Omission - Forward and Backward Pass-
Micro Interview
• Commission - The Devil is in the Details
• Embellishment - Who Else, When, How,Supporting Details for Timeline Often Breakthe Story
• Omission - Forward and Backward Pass-Micro Interview
• Commission - The Devil is in the Details
• Embellishment - Who Else, When, How,Supporting Details for Timeline Often Breakthe Story
What Makes a Good Liar?What Makes a Good Liar?What Makes a Good Liar?
• Smooth Personality
• Adaptability
• Intuition
• Well Rounded
• High White/Gray Matter Ratio
• Experience• Poor Observation by Listener
• Smooth Personality
• Adaptability
• Intuition
• Well Rounded
• High White/Gray Matter Ratio
• Experience• Poor Observation by Listener
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Get Down to BusinessGet Down to BusinessGet Down to Business• Transition from Baseline to Business
• Watch for Change in Behavior
• Schema Think
• Pare Down the Offending Behavior
• Bracket the Issue Surrounded by Deviation
• Increase the Pressure (Subtly)
• Transition from Baseline to Business
• Watch for Change in Behavior
• Schema Think
• Pare Down the Offending Behavior
• Bracket the Issue Surrounded by Deviation
• Increase the Pressure (Subtly)
Indicators in WordIndicators in WordIndicators in Word
• Conditioning the Question
• Distancing
• Repeating
• Moral High Ground
• Redirecting to Earlier Answer
• Conditioning the Question
• Distancing
• Repeating
• Moral High Ground
• Redirecting to Earlier Answer
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Indicators in DeedIndicators in DeedIndicators in Deed
• Eye Accessing Cue Deviation
• Volume Change
• Mouth/Ear Guarding
• Tone Shift
• Barrier Increase
• Fidget Increase/Decrease
• Posture Changes
• Demonstrative Behavior
• Request for Approval
• Eye Accessing Cue Deviation
• Volume Change
• Mouth/Ear Guarding
• Tone Shift
• Barrier Increase
• Fidget Increase/Decrease
• Posture Changes
• Demonstrative Behavior
• Request for Approval
Time, Event, SequenceTime, Event, SequenceTime, Event, Sequence• Time - Will Not Think Outside the Box; Tight
Alibi with Little Room for Deviation; SkewedQuestions Raise Level of Discomfort
• Event - Big Chunk Thinker; No Concept ofDetails; Too Many Details is an Indicator;
Ask for Facts
• Sequence - Often Forgets to Take into Account Time Required to Accomplish Steps
• Time - Will Not Think Outside the Box; Tight Alibi with Little Room for Deviation; SkewedQuestions Raise Level of Discomfort
• Event - Big Chunk Thinker; No Concept ofDetails; Too Many Details is an Indicator;
Ask for Facts
• Sequence - Often Forgets to Take into Account Time Required to Accomplish Steps
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ContactContactContact• [email protected]
• 706-468-8456
• 706-468-8456