Hyper Island teaching notes: usability testing
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Transcript of Hyper Island teaching notes: usability testing
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HI, LET’S TALK ABOUT USABILITY TESTING@quiffboy @hyperisland 15 July 2015
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https://twitter.com/ladyxtel/status/483439786967838720
@quiffboy
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Northern User Experience Manchester ~ Leeds ~ Newcastle ~ Liverpool
nuxuk.org ~ @nuxuk
@quiffboy
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1. Moderated lab testing 2. Remote testing 3. Eye tracking 4. Guerrilla testing
4 common types of usability testing
@quiffboy
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“Observe people using the product to discover…how well test subjects respond in four areas: efficiency, accuracy, recall, and emotional response.” - Wikipedia
1. Moderated lab testing
@quiffboy
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“Eye tracking is the process of measuring either the point of gaze (where one is looking) or the motion of an eye relative to the head.” - Wikipedia
3. Eye tracking
@quiffboy
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Generate lots of complex graphs and diagrams Needs experience to interpret results Can be time consuming & expensive
Eye tracking: findings are still scary though
@quiffboy
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You should test your stuff with real people
But it’s a no brainer, right?
@quiffboy
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http://econsultancy.com/uk/reports/user-experience-survey-report
http://nuxuk.org/2013/09/05/ux-challenge-choose-right-approach-guest-blog-ian-franklin-freelance-ux-consultant/
User Experience Survey 2013
@quiffboy
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@quiffboy
Why test?
Improve decision making
Remove guesswork
Remove experience
bias
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@quiffboy
So why don’t we always test?
Too expensive
Time or resource
consuming
Not a primary concern
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http://www.petbucket.com/blog/61984/scaredy-cat-how-to-handle-a-frightened-feline.html
@quiffboy
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tinyurl.com/mhr8emm
Caveats, caveats, caveatsSummary: The answer is 5, except when it's not. Most arguments for using more test participants are wrong, but some tests should be bigger and some smaller.
@quiffboy
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£15 for15 minutes!!
HOW IT WORKS:We ask you to carry out a couple of simple tasks using a new website, and we learn if we've designed it correctly. It will take no more than 15 minutes of your time and as a thank you we'll give you £15 cash.
WHEN:Monday 17th November // Time slots available 12-1.30pm and 2.30-4pm
WHERE:Amaze, 1st Floor, Royal Liver Building
We're looking for a few people to help us test a new website.
INTERESTED?Participants must be female and use a smartphone to browse the internet.Email [email protected] with your current make of smartphone, and preferred testing slot.
@quiffboy
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http://businessupperhand.com/how-to-open-a-coffee-shop/
@quiffboy
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Consent forms
Loads of templates available on the web
Download one and tweak accordingly
@quiffboy
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I will do this for you
You will film me, and I'm ok with that
I won’t tell anyone what I've seen
You won’t put this on youtube or (publicly) laugh about it later
You’ll give me some stuff* to say thanks
All consent forms cover the same basic areas:
@quiffboy* Exact nature of stuff may vary
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Participant signs & dates it, you put it in a drawer… forever.
@quiffboy
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Keep it brief Make your report a one-pager
Bullet-point list not reams of copy
Structured by task/user journey
Make findings actionable
Highlight when a test passes
Focus on the things you can fix
@quiffboy
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10) “Testing with 1 person is 100% better than testing with none”
@quiffboy
Steve Krug: Rocket Surgery Made Easy
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Anyone Can Usability Test, Part 1: On a ShoestringChris Atherton
How Many Test Users in a Usability Study?Jakob Nielson
The Art of Guerrilla Usability TestingUX Booth
New to Usability Testing? You’re not alone!Jennifer Aldrich
User Experience Survey 2013Econsultancy & WhatUsersDo
UX Challenge: how to choose the right approach to user researchWhatUsersDo & Ian Franklin
“Don’t make me think” & “Rocket Surgery Made Easy” and more…Steve Krug
@quiffboy
“But you should probably read more” Tony Wilson
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HI, ANY QUESTIONS?
@quiffboy @hyperisland 15 July 2015