HxRefactored - Memorial Sloan Kettering - Ophelia Chiu
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LEARNINGS from the INSIDE Building an internal design innovation team May 14, 2014 Ophelia Chiu Design Strategy and Innovation Head Strategy and Innovation Department www.mskcc.org
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Transcript of HxRefactored - Memorial Sloan Kettering - Ophelia Chiu
LEARNINGS from the INSIDE Building an internal design innovation team
May 14, 2014 Ophelia Chiu Design Strategy and Innovation Head Strategy and Innovation Department www.mskcc.org
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
Memorial Sloan Kettering Cancer Center
…the world’s oldest and largest private cancer center with a singular mission: to conquer cancer
A Process to Improve On
Treatment Rooms at 53rd Street
Room A Room B Room C
Rockefeller Outpatient Pavilion, MSK 53rd Street, Infusion Suite
The AHA Moment
Brooklyn Infusion Center
Brooklyn Infusion Center
Brooklyn Infusion Center
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
DISCOVERY ANALYSIS IDEATION PROTOTYPING
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
Brooklyn Infusion Center
better quality pic?
Co-‐Creation…
…But not all the time
Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
Recap: Five Key Learnings
1. Organizational Champion
2. Insider Guide 3. How to Talk About Design
4. Co-‐Create but Not All the Time
5. Start-‐up Mentality
