CHI - SQUARE ANALYSIS

TO FIND THE RELATIONSHIP BETWEEN THE YEARS OF USING AND SATISFACTION LEVEL WITH PERFORMANCE OF THE CARAim: To find the relationship between the years of using and satisfaction level with performance of the carHo: There is no relationship between the years of using and satisfaction level with performance of the carH1: There is relationship between the years of using and satisfaction level with performance of the car

Quality \ years of usingSatisfiedNeutralDissatisfiedTotal

Less than 3 years15

(15)6

(10)4

(10)36

3.1 - 5 years4

(16)3

(11)1

(11)38

5.1 - 7 years3

(7)1

(5)4

(5)17

Above 7.1 years6

(4)2

(3)1

(3)9

Total432829100

Degrees of Freedom

= (Row-1)*Col-1)

= (4-1) * (3-1)

= 6

CHI SQUARE RESULT

FactorCalculated chi-square ValueTable ValueSignificance levelRemark

Years of using / Quality 8.28812.595%Significant

The calculated value is 8.288 and the table value at the 5% level of significance is 12.59. Hence calculated value is less than the table value, Hence Null hypothesis H0 is accepted. Hence there is no relationship between the years of using and satisfaction level with performance of the car.CHI - SQUARE ANALYSIS

TO FIND THE RELATIONSHIP BETWEEN THE YEARS OF USING AND SATISFACTION LEVEL WITH SERVICE STAFF BEHAVIOR

Aim: To find relationship between the years of using and satisfaction level with service staff behavior Ho: There is no relationship between the years of using and satisfaction level with service staff behavior H1: There is relationship between the years of using and satisfaction level with service staff behavior Quality \ years of usingSatisfiedNeutralDissatisfiedTotal

Less than 3 years9171036

3.1 - 5 years2110738

5.1 - 7 years67417

Above 7.1 years1629

Total374023100

Degrees of Freedom

= (Row-1)*Col-1)

= (4-1) * (3-1)

= 6

CHI SQUARE RESULT

FactorCalculated chi-square ValueTable ValueSignificance levelRemark

Years of using / Quality 13.03312.595%Significant

The calculated value is 13.033 and the table value at the 5% level of significance is 12.59. Hence calculated value is greater than the table value, Hence Null hypothesis H0 is rejected. Hence there is relationship between the years of using and satisfaction level with service staff behavior.

CHI - SQUARE ANALYSIS

TO FIND THE RELATIONSHIP BETWEEN THE YEARS OF USING AND SATISFACTION LEVEL WITH SERVICE QUALITY Aim: To find relationship between the times of service and satisfaction level with service quality Ho: There is no relationship between the times of service and satisfaction level with service quality H1: There is relationship between the times of service and satisfaction level with service quality Quality \ years of usingSatisfiedNeutralDissatisfiedTotal

1 Time9171036

2 Times2110738

3 Times 67417

Total374023100

Degrees of Freedom

= (Row-1)*Col-1)

= (3-1) * (3-1)

= 6

CHI SQUARE RESULT

FactorCalculated chi-square ValueTable ValueSignificance levelRemark

Years of using / Quality 7.6059.4925%Significant

The calculated value is 7.605 and the table value at the 5% level of significance is 9.492. Hence calculated value is less than the table value, Hence Null hypothesis H0 is accepted. Hence there no relationship between the times of service and satisfaction level with service quality