Hurricane Preparedness Workshop Hurricane Preparedness Week May 24 – 30, 2010.
Hurricane Preparedness and Disaster Recovery
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Transcript of Hurricane Preparedness and Disaster Recovery
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Michell Consulting Group Presents:
Hurricane Preparedness
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What Happens after Your IT service provider gets hit by a bus?
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Ideas!
Step 1 – Send flowers. Step 2 – Invoke the DETAILED plan that
you already had in place to ensure continuance after the situation.
Step 3 – Business as usual!
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Or…
If you DIDN’T have a Disaster Recovery Plan in place… Accept the fact that you’re
going to lose time, money, reputation and clients.
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Agenda FACTS about lack of Disaster Recovery
Planning Understanding the impact to your
business TYPES of Disaster STEPS to Protect your business Questions
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FACTS About Lack of DR Planning
40% of the companies were out of business within 6 week
40% of enterprises that experience any disaster go out of business within five years (Gartner)
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FACTS About Lack of DR Planning
10 years ago it cost the average company $100,000- $1,000,000/year for desktop oriented disasters. This cost continues to grow exponentially!
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Your safety net for:
What is Disaster Recovery
Power failure
Underground cable cuts or
failures
Fire, flood, hurricanes, and other natural
disasters
Mistakes in system
administration
Virus, hacking,
internal or external
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When Talking About Disaster Recovery
Our Solutions: Backup Restore Replace Direct Employees to new
location
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Disaster Recovery Planning
A plan to restore ALL of these components must be in place.
The system must be able to put them back together if your business is to survive a disaster.
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DR focusing only on the technical components. Consider:
Lost productivity and idle employees Missed service level agreements Diminished reputation for customer service Increased technical support costs for onsite repair Loss of customer confidence Legal Liabilities Regulatory Fines Downward stock prices …and more…
Do You Know the Cost for Downtime?
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Business Continuance Planning
BCP addresses: Risk of lost
revenue and productivity
Plan of action for continuing the business, NOT computers.
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Business Continuance Planning
Example of items that typical planning might leave out:
Business
processes
Roles &Responsibilities
What happens at the absence of Key Individuals
Sources and Consumer’s Data
Order of Recovery
Documented Procedures
Reconstitution
Left Out Items
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Rarely documented Typically defined only in the
combined knowledge of key employees (this is true of the “big picture” as well as details of each departmental process)
One of the most difficult things to put back if key employees are not available.
Business Processes & Procedures
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Business Roles & Responsibilities
Making decision to invoke plan
The Second in Charge
Being responsible for each element of plan
Exception Handling
Decision of Priorities
Signature Authority
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Absence of key individuals A more difficult thing to consider Mental notes Revenge (sabotage or withholding information)
Key Individuals
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Business Data Flow
Sources and Consumers of Information. Detailed data flow Detailed process
flow Updated
documentation
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Business Recovery Time Frames
Set expectations up front.
Help to design budgets. Assign priorities for
recovery.
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Create documentation so that a contractor can start your business
Create policies and procedures for updating
Business Documentation
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Business Reconstitution
When is a disaster over?
How to go back to business as usual?
What steps need to be taken?
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Business Continuance PlanningNow lets talk about the things that typical planning “almost always” leaves out:
Mental notes Periodic testing Updating procedures and plan content Moving DR Planning to the DR site Details, Details, Details!!!
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32% of all data lost is due to human error.
Business Testing & Documentation
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Business Continuance Planning Moving Planning to
the DR Site A method is needed
that will: Bring knowledge
together Document it Enable processes to be
reconstructed (possibly without the help of key employees)
Enforce periodic testing and updating of the plan.
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Summary
Continuance Planning Defines and Documents:
Department Processes
Source of Data
Consumers of Data
Relationships
Cost Ramifications
Budget Justification
Recovery Criteria
Solution Design
Documentation
Assistance with Testing & Updating
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SummaryPlanning is approached in phases:Process Analysis
• Data Flows
Risk Analysis• Cost/Effective
Disaster Recovery
• Traditional Technical Component
Implementation and Testing
• Annual or After Significant Changes
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Summary
Continuance Planning can
be Implemented:
By
Unit
To Practical Extents
As Single Phase
In Phases
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Thank You!
QUESTIONS?
Jeffrey Robles▪ www.michellgroup.com▪ [email protected]▪ Work: (305) 592 – 5433▪ Cell: (305) 562 – 3775
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Thank You!