Hurricane board presentation draft 2014
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Transcript of Hurricane board presentation draft 2014
Hurricane PreparednessBrandon Edwards - AVP Business Continuity &
Security
Educational Agenda• Business Continuity & Brand Promise
– The Importance of Branding
• Hurricane “Phoenix” • Hurricane Overview
– 2011 Season Review– 2012 Season Forecast
• Tampa Bay Hurricane History – Storm Surge Models
• Hurricane Katrina: Lessons Learned• How is GTE Prepared?
– Plan Elements– Closure & Evacuation– Infrastructure– Disaster Recovery Services– City of Tampa– Initiatives in Progress
Business Continuity & Brand Promise
Safety and Soundness
Enterprise Risk
Hurricane Overview
Hurricane “season” runs June 1 to November 30
September is the most active month
Between 1950 – 2000Average Season:• 9.6 Named Storms• 5.9 Hurricanes • 2.3 Major Hurricanes
2012 Season Forecast
Storm Surge Models
Marriott Waterside - Downtown Tampa
Host location for the 2012
Republican National
Convention
Tampa General Hospital - Davis Island
Hillsborough River - Downtown Tampa
Katrina: Lessons LearnedCash is King Critical staff may
not be available
Difficult to locate missing personnel
Extended communications outages
Lack of transportation
Lack of access to restricted areas
Lack of power/fuel for generators
Extended infrastructure outages
Lack of identification for members
Contaminated currency
Extended mail service interruptions
How is GTE Prepared?
Plan ElementsEMT will be updated on all tropical systems that may have
potential impact to GTE’s footprint
Sufficient time will be given to allow employees to return home to gather loved ones and supplies before evacuating
Status updates will be provided via email, employee hotline, internal/external websites and local media
Marketing will manage all member-facing and external communications
Food, water and bedding for critical staff, loved ones and pets are included as part of plan
# Location Phyiscal Address Zone County201 Crystal River 5700 N Suncoast Blvd, Crystal River A Citrus229 Hudson 6901 SR 52, Hudson A Pasco225 Seminole 7691 Starkey Rd, Seminole B Pinellas217 Downtown Tampa 702 N Franklin Street, Tampa C Hillsborough221 South Clearwater 6003 126th Ave N, Clearwater C Pinellas212 South Tampa 711 S Dale Mabry Hwy, Tampa D Hillsborough233 Town N' Country 7563 W Waters Ave, Tampa D Hillsborough203 Sarasota 3510 Fruitville Rd, Sarasota E Sarasota200 Headquarters 711 E Henderson Ave, Tampa n/a Hillsborough230 Brandon 101 E Bloomingdale Ave, Brandon n/a Hillsborough226 Carrollwood 4802 Gunn Hwy, Tampa n/a Hillsborough250 New Tampa 20761 Center Oak Dr, Tampa n/a Hillsborough214 North Tampa 9389 N Florida Ave, Tampa n/a Hillsborough219 Plant City 2201 James L. Redman Pkwy, Plant City n/a Hillsborough240 Sefner 1209 W Dr MLK Jr Blvd, Sefner n/a Hillsborough232 Temple Terrace 9380 N 56th St, Tampa n/a Hillsborough231 Land O' Lakes 21827 SR 54, Lutz n/a Pasco249 Trinity 10848 SR 54, New Port Richey n/a Pasco202 North Clearwater 1756 N Belcher Rd, Clearwater n/a Pinellas205 Palm Harbor 29492 US 19 N, Clearwater n/a Pinellas206 St. Petersburg 4584 38th Ave N, St Petersburg n/a Pinellas261 Midtown St. Petersburg 2190 18th Ave S, St Peterburg n/a Pinellas204 Lakeland 1275 Oakbridge Pkwy, Lakeland n/a Polk237 Ocala 3033 SW College Rd, Ocala n/a Marion
Closure & Evacuation
Infrastructure
Generators at Headquarters and 13 Financial Centers
Network failover site relocated to Jacksonville
Secondary failover installed for VOIP phone system
Disaster Recovery Services
Power
Space
Technology
Connectivity
Annual Hurricane Refresher Training
Emergency Contact “Wallet”
Cards
Internal/ External
Websites (GTE Ready)
Mobile Financial Center
&Emergency Supplies for CFCs and HQ
Disaster Restoration
Service Provider
Call Center Back-up
Crisis Communications Enhancements
Initiatives in Progress
Questions?