Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

These Release Notes contain information about features in CiscoWorks Health and Utilization Monitor (HUM) 1.0 and provide pointers to information on product documentation. They also give details about the known and resolved problems in this release.These release notes apply to HUM 1.0, running on a Windows platform and include:

Features

Product Documentation Related Documentation Known Problems in HUM 1.0 Obtaining Documentation, Obtaining Support, and Security Guidelines

FeaturesThe features of HUM 1.0 are:

Measures network performance by monitoring device components such as memory, CPU, interface ports for their Utilization and Availability levels.

System-defined MIB templates for user convenienceCiscoWorks HUM provides System-defined MIB templates that allow network administrators to create Pollers easily. System-defined MIB templates provide most of the common network parameters that you need to monitor a device that is connected to the network.

User-defined MIB templatesCiscoWorks HUM allows network administrators to create custom or user-defined MIB templates. It is done by leveraging MIB variables from System-defined MIB templates or by grouping new MIB variables.Americas Headquarters:

2007 Cisco Systems, Inc. All rights reserved.

Cisco Systems, Inc., 170 West Tasman Drive, San Jose, CA 95134-1706 USA

Supports polling of additional SNMP dataCiscoWorks HUM allows network administrators to add any other Cisco MIB. This is apart from the standard MIBs that are provided as part of the application to create pollers.

Features Flexible polling frequenciesCiscoWorks HUM provides flexible polling frequencies or intervals ranging between 1 minute and 8 hours.

Historical trending reportsCiscoWorks HUM offers comprehensive reporting on the data collected by polling the device. The polled information is displayed as reports. These reports help the network administrator to analyze the utilization and availability of devices connected to the network.

Top-N/Bottom-N reportingProvides Top-N/Bottom-N reporting on devices that have the highest or lowest utilization or availability values.

Alerts and notificationsCiscoWorks HUM allows network administrators to set threshold values against the utilization and availability levels of device parameters such as memory, CPU, interface and so on. If threshold values are violated, HUM notifies the network administrator through e-mails.

Scalability LimitsCiscoWorks HUM supports scalability of upto 1000 devices.

For more details about the features in HUM 1.0, see the User Guide for CiscoWorks Health and Utilization Monitor 1.0.2Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Product DocumentationProduct Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 1 describes the product documentation that is available.

Related Documentation

Note We sometimes update the printed and electronic documentation after original publication. Therefore, you should also review the documentation on Cisco.com for any updates.

Table 2 describes the additional documentation that is available.

Table 1 Product Documentation

Document Title Available Formats

Release Notes for CiscoWorks Health and Utilization Monitor on Solaris, Software Release 1.0

PDF on the product CD-ROM. On Cisco.com (PDF and HTML)

Release Notes for CiscoWorks Health and Utilization Monitor on Windows, Software Release 1.0

PDF on the product CD-ROM. On Cisco.com (PDF and HTML)

Installation Guide for CiscoWorks Health and Utilization Monitor on Windows and Solaris, Software Release 1.0

PDF on the product CD-ROM. On Cisco.com (PDF and HTML)

User Guide for CiscoWorks Health and Utilization Monitor, Software Release 1.0

PDF on the product CD-ROM. On Cisco.com (PDF and HTML)

Context-sensitive Online help In the CiscoWorks Home Page, select HUM, then click Help (extreme right corner of your browser window).

In the HUM Graphical User Interface, click Help for context-sensitive help.

Table 2 Related Documentation

Document Title Available Formats

User Guide for CiscoWorks Common Services 3.1 HTML and PDF formats on Cisco.com at this URL:http://www.cisco.com/en/US/products/sw/cscowork/ps3996/tsd_products_support_series_home.html3Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0Known Problems in HUM 1.0This section explains the known problems in HUM 1.0:

Table 3 Known Problems in HUM 1.0

Bug ID Summary Explanation

CSCsi91418 During either Poller Create or Poller Edit if any unreachable devices are selected from the Device Selection, the following error message is displayed:No instances found in the device

In this case, the Poller Create or Edit flow is not redirected back to the Poller Management page.

This problem occurs when you do either of the following:

Create a Poller

1. Go to Poller Management page.2. Click Create.

The Select Devices and Templates page appears.3. Select devices that are not reachable.4. Enter a Poller Name, Add Templates and select Poll All Instances

checkbox.5. Click Finish.

The following error message is displayed:No instances found in the device

6. Click OK to close the message.The Poller Create flow is not redirected to the Poller Management page.

Workaround:Go to Poller > Poller Management.Edit a Poller

1. Go to Poller Management page.2. Select an existing Poller.3. Click Edit.

The Select Devices and Templates page appears.4. Unselect all the selected devices from the Device Selector pane.5. Select devices that are not reachable.6. Click Finish.

The following error message is displayed:No instances found in the device

7. Click OK to close the message.The Poller Edit flow is not redirected to the Poller Management page.

Workaround:Go to Poller > Poller Management.4Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0CSCsj28439 A JavaScript error is displayed when the Histo-GraphIt portlet is added to a new view in the LMS Portal page.

This problem occurs when you:1. Go to LMS Portal.2. Add a new view to the LMS Portal page.3. Add the HUM Histo-GraphIt portlet to the new View.4. Enter the device name in the Device Name field.

A JavaScript error is displayed.This problem occurs when the Portal Engine does not load the required JavaScript methods. This occurs when the Histo-GraphIt portlet is added for the first time in a new view.

Workaround:1. Add the Histo-GraphIt portlet in the new view.2. Refresh the LMS Portlal page once.

This will load all the required JavaScript methods. In this case, the JavaScript error will not be displayed.

CSCsj35878 If you edit or copy a template that you created using a newly loaded MIB, it does not display the MIB file in the Show MIB drop-down list.

This problem occurs when you create a template using HOST-RESOURCES-MIB or IF-MIB.If you edit or copy the template, the flow does not display the corresponding MIB in the Show MIB drop-down list, instead it displays the following MIB files:

CISCO-ENHANCED-MEMPOOL-MIB (if you have selected HOST-RESOURCES-MIB) with an unselected RFC1213-MIB tree.

RFC1213-MIB (if you have selected IF-MIB) with pre-selected RFC1213-MIB tree.

Workaround:Create a new template.

CSCsl00432 UPMProcess is down. This problem occurs when the System Identity User in ACS mode does not have the required privileges to run HUM tasks.Workaround: Update the System Identity User in ACS with Super Admin privileges to run HUM tasks.

To restart the UPMProcess, go to command prompt and enter pdexec UPMProcess.

Table 3 Known Problems in HUM 1.0 (continued)

Bug ID Summary Explanation5Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0CSCsj66428 The search text and search results of Create flow are displayed in the Edit flow.

This problem occurs when you:1. Create a Poller.2. Search and select devices from Device Selector.3. Click Next.

The Available Instances dialog box appears.4. Search and select instances from the Available Instances dialog box.5. Complete the Poller creation wizard.6. Select the Poller and click Edit.

The Search Results tab in the Device Selector displays the search results shown during Poller creation.

7. Click Next.The Search Results tab in the Available Instances dialog box displays the search results shown during Poller creation. The Search Input field in the Available Instances dialog box also displays the search text used during Poller creation.

Workaround:Log out and log in again after creating the Poller. The Search Results tab will not show the results shown during Poller creation.

CSCsk63597 Cannot add and edit templates in the same browser session.

This problem happens occurs when you:1. Go to Template Management page.2. Select a template and click either Edit or Copy.

The Select MIB Variables page appears.3. Open Poller Management page in another tab/page.4. Go to Poller Create or Edit flow and click Add User Defined

Template.

You will not be able to create a user-defined template.5. Go to template edit tab/page and click the Cancel button.6. The Select MIB Variables page does not take you to the Template

Management page, instead it takes you to the Select Devices and Templates page.

This happens when you try to Edit and Create templates in the same browser session.

Workaround:In a single browser session you must work only on one task at a time. This can be creating, editing or copying a template.If you want to do multiple tasks at the same time, you must work on separate browser sessions.

Table 3 Known Problems in HUM 1.0 (continued)

Bug ID Summary Explanation6Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0CSCsk84417 If the Japanese version of the Windows operating system is used, the Date format will appear different in the reports launched in HUM.

This problem occurs when you:1. Go to the Reports Management page.2. Select a report name from any of the following report types:

Quick Reports Poller Reports Custom Reports Threshold Violation Reports

3. Click GO.The report is launched in a separate window.The date in the report appears in the following format:9 27 15:09:38 JST 2007, instead of Sep 27 15:09:38 JST 2007This occurs only in the Japanese version of the Windows operating system.

Workaround:None.

CSCsk84417 The following message appears when data is not available for the HUM Interface portlets:ASA -> -> -> -297 -> -> ->

This problem occurs when you go to the LMS Portal page and select HUM View.The message, ASA -> -> -> -297 -> -> ->, appears in the following HUM Interface portlets:

TOP-N Interface Utilization TOP-N Interface Discards TOP-N Interface Errors

This happens only in the Japanese version of the Windows operating system and when data is not available for the portlet.If the server is Solaris, it displays:No Data

Workaround:None.

Table 3 Known Problems in HUM 1.0 (continued)

Bug ID Summary Explanation7Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0CSCsk88927 Copy Quick Report job either takes a long time to complete or the job fails.

This problem occurs when you:1. Go to Reports > Report Management.2. Create a Copy Quick Report (Interface Error Rate, Interface

Utilization) by selecting the Add Full Report option.If you select more than 3000 interfaces the Copy Quick Report job either takes a long time to complete or the job fails.

Workaround:Either:

Distribute the interfaces among two to three reports and generate the reports individually.

Or Do not select the Add Full Report option if graphs are not required

for all the interfaces.This will generate the report faster. Export the report to CSV and view the details for all the interfaces.

CSCsk90255 Cannot launch the Poller Manage-ment page when the number of Poll Failures reported are high.

This problem occurs when you:1. Install HUM with 5K LMS bundle in Windows Server.2. Go to Poller > Poller Management.

Poller Management page is not launched. However, you can launch other application pages.The number of Poll Failures reported could be very high, which could cause this problem.

Workaround:Clear all Poll Failures from the Poller Management page.If the Poller Management page is not launched, then:1. Go to

http://servername:1741/dbreader/dbreader.html.

2. Enter username as dba.

3. Enter the HUM database password.4. Enter the Database Name as upm.5. Enter the SQL statement to run: truncate table

Poller_Failures_Table.6. Click Execute SQL Statement.

This will clear all Poll Failures.

Table 3 Known Problems in HUM 1.0 (continued)

Bug ID Summary Explanation8Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Known Problems in HUM 1.0CSCsl00499 Cannot launch Interface Report if the interface name contains apostrophe () character.

This problem occurs when you:1. Go to the LMS Portal and select HUM View.2. Click the interface name link that contains apostrophe () character

in any of the HUM portlets.3. The Interface Report is not launched, instead the following message

is displayed:No data found. Please retry after some time

A similar problem occurs if you click the Interface Name link that contains apostrophe () character in HUM reports.

Workaround:None.

CSCsj83907 Products Installed portlet displays the HUM Evaluation version as Licensed.

This problem occurs when you:1. Go to the LMS Portal page and select CS View.2. Go to the Products Installed portlet.

The license status for HUM is displayed as Licensed, even though HUM is in Evaluation mode.

Workaround:You can cross-check the license status for HUM from:

LMS Portal > Common Services > Server > Admin > Licensing.

Table 3 Known Problems in HUM 1.0 (continued)

Bug ID Summary Explanation9Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Obtaining Documentation, Obtaining Support, and Security GuidelinesObtaining Documentation, Obtaining Support, and Security Guidelines

For information on obtaining documentation, obtaining support, providing documentation feedback, security guidelines, and also recommended aliases and general Cisco documents, see the monthly Whats New in Cisco Product Documentation, which also lists all new and revised Cisco technical documentation, at:http://www.cisco.com/en/US/docs/general/whatsnew/whatsnew.htmlThis document is to be used in conjunction with the documents listed in the Related Documentation section.CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries.

All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0711R)

Any Internet Protocol (IP) addresses used in this document are not intended to be actual addresses. Any examples, command display output, and figures included in the document are shown for illustrative purposes only. Any use of actual IP addresses in illustrative content is unintentional and coincidental.

2007 Cisco Systems, Inc. All rights reserved.10Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on Windows

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Release Notes for CiscoWorks Health and Utilization Monitor 1.0 on WindowsFeaturesProduct DocumentationRelated DocumentationKnown Problems in HUM 1.0Obtaining Documentation, Obtaining Support, and Security Guidelines

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