2012 - 2013Community Report

3. Message from our Board Chair and our President & CEO4. Vanessa Gale5. Interventional Suite Medical Education6. Norman Kleinberg Sean MacArthur7. Patient Centred Care Peers Fostering Hope8. Trillium Gift of Life 9. Shante Smith 10. Redevelopment12. Electronic Medical Record Managed Equipment Services13. Award Winning Design14. In the News15. Karen Rousseau16. Capital Campaign17. Family Campaign18. Dr. Bill Francis Norma Stenhouse19. Volunteer Highlights20. Kymoni Roberts-Doyle21. ARTZ Ozone Cleaning System Smoke Free HRH22. Board of Directors and Senior Team23 Financial and Operational Overview

Table of Contents

Our Mission:

Providing quality patient care for a diverse urban community within an ambulatory care centre and acute care hospital.

Our Vision:

Reinventing patient care, optimizing health in our community.

Our Values:

We believe in an organization where the dignity, integrity and diversity of all are respected at all times. Our practices and behaviours will refl ect the values of:• Compassion• Professionalism• Respect

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9 15

To see our entire report please go to www.hrh.ca/communityreport20122013

Message from our Board Chair and our President & CEO

A successful hospital works in partnership with pa ents and families to deliver high quality care in a welcoming, respec ul environment. Your Humber River Hospital team works hard every day to do exactly that. As we look back at the past year, it is encouraging to note just how many successes there were, and how many pa ents and families took the me to say thank you for the excellent care they received.

We are pleased to off er a selec on of those stories inside this Report, as told by the pa ents themselves. These stories exemplify the dedica on and exper se demonstrated by your Humber River Hospital team throughout the past twelve months, and the response of grateful pa ents. They are representa ve of the thousands of other pa ents and families who passed through our doors in the last year.

Some of these pa ents benefi ted from the service enhancements we made in response to our community’s needs. The crea on of Humber River’s new Paediatric Neurology Outpa ent Clinic is an especially gra fying accomplishment from last year. We are now able to provide this important service close to home for some of our younger pa ents.

The opening of our new Interven onal Radiology Suite is another signifi cant achievement. State-of-the-art technology, in the hands of expert staff and physicians, allows delicate medical procedures to be performed, o en on an outpa ent basis for procedures that once meant admission to hospital for some pa ents.

These are illustra ve of the possibili es that our new hospital off ers for the future of acute care service delivery to our community. Our redevelopment project made tremendous progress last year and con nues to move ahead on schedule for a grand opening in the Fall of 2015. When fi nished, this new building will be a tremendous investment for the en re community.

Humber River Hospital will con nue to move its vision forward with determina on. We will con nue to focus on our role as a community builder; as teachers; and, most of all, your hospital will con nue to focus on delivering high quality care in a welcoming, respec ul environment. Pa ents are always our highest priority.

Rueben DevlinPresident & CEO

James O’SullivanBoard Chair

Vanessa Gale

Watch Vanessa’s story here:www.hrh.ca/vanessa

For Vanessa Gale, weighing almost 300 pounds, and suff ering from high blood pressure, acid refl ux, sleep apnea and low energy, even walking was a challenge. Since being referred to our Bariatric Surgery Program, Vanessa has an exci ng new career and a new lease on life.

Recognized as a ‘model’ for other hospitals across Canada to follow, the Program is home to Ontario’s fi rst Bariatric Centre of Excellence.

To say that Vanessa has become a ‘model’ pa ent for the Program is an understatement.

This past year saw a major enhancement to our Diagnos c Imaging Program, with the opening of our new Interven onal Radiology (IR) Suite. We are just the second hospital in North America to feature the latest IR technology from PHILIPS, enabling us to off er even more advanced interven onal radiology procedures to our pa ents.

Among the highlights: in-room, high speed 3-D image processing, allowing the physician to navigate vascular structures anywhere in the body; and a ‘clot bus ng’ device for minimally-invasive removal of blockages in arteries and veins. As an added feature, the new system has the ability to ‘pull’ historical images into the ‘live’ procedure to assist in complex or cri cal interven ons.See the I.R. Suite in ac on:

www.hrh.ca/irsuite

As one of Ontario’s largest acute care hospitals, with a culturally and socially diverse pa ent popula on, Humber is uniquely posi oned to be at the forefront of training the next genera on of physicians. And with our new hospital facility shi ing the thinking about hospital design and processes, that role is taking on even more importance.

As Dr. Ray Mar n, Humber’s Vice President of Medical and Academic Aff airs explains, our affi lia on with the University of Toronto, partnerships with over 40 other learning ins tu ons and the extraordinary level of teaching provided by our medical staff prove that this is a role Humber embraces with enthusiasm.

Hear from Dr. Ray Mar n:www.hrh.ca/meded

New Interventional Radiology Suite

Medical Education

Surgical Residents Dr. Savtaj Brar (l) and Dr. Greg Young speak with Dr. John Hagen, Surgical Director, Bariatrics (r) Resident Dr. Sco Cassie (l) with Dr. Ray Mar n,

Vice President of Medical & Academic Aff airs

Sean MacArthurSean MacArthur

See how Sean turned his life around:www.hrh.ca/sean

Humber River’s Bridgeway Chemical Dependency Program has a long history of success, helping mental health and addic ons pa ents and their families in the community and beyond.

Sean MacArthur says the Bridgeway Program and the tremendous care and support from HRH staff , physicians and volunteers saved his life. For care givers there is no higher compliment.

A er a lengthy ba le with substance abuse and alcohol, Sean is savouring his 16 months (and coun ng) of sobriety and engaging in a unique ‘con nuing educa on’ program that is changing his life – for the be er.

Norman Kleinberg

Norman shares his story here:www.hrh.ca/norman

Con nuity of high quality, comfortable care is very important to Norman Kleinberg, especially as he has required a number of vascular surgeries over the years. Taking charge of Norman’s care is the specialized team in Humber River’s Vascular Surgery Program. The staff and physicians bring excep onal surgical care to our community: at a level of quality and exper se that has been remarked upon by physicians at the world famous Cleveland Clinic in Ohio.

In Norman Kleinberg’s long-term rela onship with Humber River, he praises the Program for giving pa ents like him the trust, confi dence and reassurance to cope with the reali es of illness and the stress of repeated surgeries.

Stella Kleinberg (l) and Norman

Peers Fostering Hope is an amazing example of the crucial role our volunteers play at Humber River Hospital. Most pa ents and visitors see volunteers in their more familiar roles as greeters at the informa on desk, or raising funds for hospital programs. At Humber they do so much more - working across more than 50 programs and services to help

keep our hospital running smoothly.

O en it is their own life experiences that help make that special connec on between pa ent and volunteer. Perhaps nowhere else in our hospital is that connec on more profound than when they are Peers Fostering Hope.

Pu ng the care in caring starts with bringing both the pa ent and family into the care process as ac ve par cipants. At Humber our eff orts in nurturing the rela onship between pa ent, family and care providers are guided by our Pa ent Centred Care Leader Dawn Sidenberg.

Establishing an open and respec ul rela onship on all sides is key to ensuring that the highest possible quality of care is delivered to our pa ents, and that family members feel included throughout.

As Dawn points out, there are roles for all sides - staff , physicians, pa ent and family - to play in ensuring the right mix of communica on and compassion in the ideal pa ent-centred experience.

Peers Fostering Hope Program Watch Anne and Tom Foster Hope:www.hrh.ca/peersfosteringhope

See what Dawn has to say:www.hrh.ca/pa entcentredcare

Dawn (r) with our Pa ent Representa veClaude e Gooden

Patient Centred Care

Tom Rideout (l) and Anne Robillard (back right) visit with Czelaw Giczewski (r) as part of the Peers Fostering Hope Program

Anne and Tom withMr. Bernard Schreiber

Trillium Gift of Life

Honouring the wishes of pa ents and families is at the forefront of delivering care at Humber River Hospital. Part of ensuring those wishes are carried out with empathy and confi den ality lies in our ability to foster a close rela onship with our community partners like the Trillium Gi of Life Network.

In fact, with the dedica on and collabora on of our medical and surgical teams, Humber River is proud of how our staff and physicians are helping to facilitate organ dona on with integrity and compassion.

Trillium Gift of Life

Learn more about the Trillium Gi of Life:www.hrh.ca/trilliumgi ofl ife

Ronnie GavsiePresident & CEO Trillium Gi of Life

Dr. Sanjay ManochaPhysician DirectorCri cal Care

Members of Humber River’s Organ Dona on Team

Kymoni Roberts-Doyle

Elissa shares her son’s story:www.hrh.ca/kymoni

At fi rst, Elissa Roberts thought her vivacious fi ve-year-old son Kymoni was just playing, but then she realized that he wasn’t responding. He was having an epilep c seizure. Her search for help eventually took her to the Paediatric Neurology Outpa ent Clinic at Humber River.

Since that day, Kymoni has shown remarkable improvement, and Elissa credits the Clinic’s staff and physicians for giving her the hope she needs, and the tools she requires, to manage the illness. With each visit, Kymoni con nues to delight and inspire his care team.

Kymoni Roberts-Doyle

Mary Magni, Elissa Roberts, Kymoni and Dr. Shanna Lindsay

It’s been just over a year since the fi rst concrete was poured for our new hospital. And what a year it has been! Our partnership with Plenary Health Care, the consor um leading the construc on, has resulted in very impressive progress. In fact, by the end of 2013 the en re exterior of the 14 story, 1.8 million square foot building will be completed.

Our Redevelopment ProjectOur Redevelopment Project

By the NumbersConstruction Year One• 450,000 - ambulatory clinic visits in year one • 48 - Intensive Care beds• 114,000 - ER visits in the fi rst year • 42,000 - surgeries performed in year one• 30 - distance in feet from portal of care to

clinic reception• 75 - per cent of supplies delivered by

automation• 100 - per cent fresh air throughout • 40 - per cent less energy consumption• 35 - per cent less water used• 700 - new jobs as hospital activity ramps up• 75 - per cent of construction waste diverted

from landfi ll• 100 - equipment purchase tenders to be

issued this year• 51,489 - pieces of equipment to be

purchased under the 100 tenders• 225,000,000 ($CA) - local share to be raised

to help build and equip the new hospital • 9,000 - pages in the Project Output

Specifi cations document• 4 - national and international fi nancing

awards for the project

Join Humber’s Chief Opera ng Offi cer and Redevelopment Project Lead Barb Collins for a look back at the fi rst year of our project.

www.hrh.ca/humbersfi rstyear

Managed Equipment Services

In October of 2012, Humber River Hospital and GE Healthcare announced an innova ve fi een-year agreement that will see them implement the fi rst Managed Equipment Services (MES) solu on for hospitals in North America.

The MES agreement ensures that Humber River is always at the leading edge of technology in many cri cal areas by providing a strategic approach to the ongoing acquisi on, replacement and maintenance of hospital technology. It covers approximately 1,320 pieces of essen al medical equipment in a wide array of programs: surgery; cardiac care; diagnos c imaging and more.

“Pa ents will benefi t from the latest technology to assist in both diagnosis and treatment,” explains Rueben Devlin, Humber River Hospital President & CEO. “Physicians will receive results faster, reducing wait mes. The cost savings from an MES model compared to the tradi onal RFP approach for capital equipment purchases will be re-invested in pa ent care programs.

In a period of economic instability, hospitals must look for new and innova ve approaches to ensure the sustainability of their technology assets. Our partnership with GE Healthcare does that.”

Dr. Laura Copeland

With online access to their en re medical record anywhere an internet connec on is available, pa ents in the new Humber River Hospital will have at their fi nger ps all of their care informa on: test results, physician notes, medica on record etc. For pa ents it’s an empowering applica on - for most physicians a paradigm shi in prac ce processes.

As Director of Medical Informa cs at Humber, Dr. Laura Copeland guided the work we did last year in prepara on for introducing the EMR at our new hospital. This included work on the Electronic Pa ent Discharge Summary, and work on organizing and designing the Problem List Module component of the EMR.

Electronic Medical Record

Dr. Laura Copleand explains EMR:www.hrh.ca/emr

Last November, Humber River Hospital received the 2012 Silver Award for Innova on and Excellence in Public-Private Partnerships from The Canadian Council for Public-Private Partnerships (CCPPP). This is a na onal honour highligh ng the hospital’s outstanding partnerships in the area of Project Financing, as it relates to the new Humber River project.

The CCPPP awards recognize outstanding Canadian public-private partnerships in the areas of project fi nancing, service delivery and infrastructure, showcasing how they are having a posi ve impact in communi es across Canada looking for renewal and investment to deliver infrastructure and services faster, more effi ciently and at greater value for taxpayers.

Innovation & Excellence

See Mike and Rueben interviewed here:www.hrh.ca/worldfi nanceaward

Watch the acceptance video here:www.hrh.ca/c2p3award

Humber River Hospital’s redevelopment project received two awards at the 2013 World Finance Magazine Public Private Partnerships Awards in January: Best Healthcare Project, North America for Humber River Hospital and Best Project Sponsor, North America for Plenary Group.

The Awards recognize industry leaders, eminent individuals, exemplary teams and dis nguished organiza ons which the Awards Commi ee believes represent the benchmark of achievement and best prac ce. The awards were presented to HRH President & CEO Dr. Rueben Devlin and Plenary Group CEO Mike Marasco at a ceremony at the London Stock Exchange in early January of 2013.

World Finance Awards

Mike Marasco and Rueben Devlin accept the World Finance Magazine Award for the Best Healthcare Project, North America at the London Stock Exchange.

Ted Ball

“I had an amazing birds-eye view into the possibili es of “pa ent-centred care” in the acute care hospital of the future when I went along as part of a delega on from the Pa ents’ Associa on of Canada, and another consumer group called “Pa ent Des ny.”

At the end of a truly mind-boggling presenta on about the new Humber River Hospital, Alies Maybee from the Pa ents’ Associa on, along with Kevin Leonard and Sandra Dalziel of Pa ent Des ny le the Boardroom (where I had spent the previous two hours sipping water and being excited), and we walked to the foyer at the entrance to the hospital...

Check it out. Something important is happening here that many hospitals can learn from.”

T H E H U M B E R R I V E R PAT I E N T

R E V O L U T I O N

Digital Hospitals put Control in Patients’ HandsFrom the moment pa ents enter the new Humber River Hospital, slated to open in Toronto in 2015, they will have the power to change the room temperature, control the ligh ng, video chat with their nurse and read their medical charts on a bedside monitor.

“The control of their environment and the par cipa on in their care” will be the biggest changes for a pa ent entering the fully digital, 656-bed hospital, said Barb Collins, Humber River’s chief opera ng offi cer and lead of the redevelopment project... ...At Humber River, Collins says, the inten on of all the interlinking high-tech systems is to make the hospital safer and more effi cient...

Building Toronto Features New HRH

Just a er the New Year, the design and construc on of our new hospital was featured on Rogers Television’s Building Toronto series. The program included interviews with President & CEO Rueben Devlin, and our COO and Redevelopment Lead Barb Collins. Together they highlighted the vision behind our project and many of the features of the new hospital.

Watch the Building Toronto profi le here:www.hrh.ca/buildingtoronto

Read the en re CBC story online at:www.hrh.ca/newsroom?newsid=116

h p://quantumtransforma ontechnologies.com/

category/blog/

Living with a disability doesn’t stop Karen Rousseau, Social Worker in Humber’s Mental Health and Addic ons Program, from helping pa ents and their families. In fact, having uncorrectable vision loss her whole life has given her a unique apprecia on and empathy for people

facing obstacles and challenges in their everyday lives.

Humber River is proud to have Karen as a part of its care team. She is a Social Worker by day with an impressive list of ‘extracurricular’ interests that make her an admirable and inspiring leader.

Karen Rousseau

See Karen’s inspiring story:www.hrh.ca/karen

Apotex Pledges $10 Million

Team Revolution Conquers Granfondo Italia 2012

Apotex Inc. understands just how important it is to invest in the health and vitality of our community. The largest Canadian owned pharmaceu cal company, Apotex has been commi ed to our hospital for over 30 years.

They have generously pledged $10,000,000 in support of our new hospital. Apotex’s transforma onal gi will be recognized by the crea on of the Apotex Emergency Centre.

“This hospital is very important to Apotex – we have had a long associa on with HRH and many of our employees have benefi ed from the care provided at the hospital. There is a very personal connec on to Humber for me – both of my sons were born there,” explains Jack Kay, CEO of Apotex.

Team Revolu on, one hundred GTA cycling enthusiasts, has pledged $1 million for the NEW Humber River Hospital. In recogni on of their support, the new hospital’s community piazza will be named in their honour.

Last summer Team Revolu on kicked off their fundraising eff orts by riding in the 2012 Granfondo Italia in Carpi, Italy. The largest non-Italian team par cipa ng, they rode through 130km of breath-taking Italian countryside to reach the fi nish line with over $425,000 raised towards their goal.

The team gathered at the construc on site of the new Humber River Hospital this past Spring to look back at their Italy experience and to take a tour of the new hospital site.

They also took some me to review their training plans and riding routes for the 2013 cycling season. With this summer dedicated to preparing for another trip to Italy for the 2014 Italian Granfondo, Team Revolu on is already looking ahead to next summer.

Jack Kay (c)

Team Revolu on

Building Humber

North York Lions Club Invests $100,000 in Humber’s Future

“I’m helping to build the new Humber.”Maryam Naweed

Clinical Prac ce Leader,Mental Health/Addic ons Program

Humber is important to me because of its diversity and mul culturalism. I love working at Humber River Hospital because you make me feel like I belong. I donate because Humber makes me feel welcome, accepted, and included.

Kindness abounds in our hospital and every day I am reminded of these wise words: “Kindness in words creates confi dence. Kindness in thinking creates profoundness. Kindness in giving creates love” LAO-TZU (c.4th century BC). With that being said, it’s through kindness that we can make a diff erence in our lives and others around us.

Thanks to the generosity of the North York Central Lions Club and their $100,000 dona on to the new Humber River Hospital, the Eye Care Room in the Emergency Department will be named in their honour.

“When it came me to talk as a group about our charitable giving, the conversa on naturally turned to Humber River,” states Stan Simmons, President of the North York Central Lions Club. “This is our hospital, many of our members and their families have benefi ted from Humber’s talented doctors and nurses, and we will all be posi vely impacted by the new hospital.”

This deep-rooted sense of community and civic duty underlies the mission of the Lions Club worldwide. With over 1.35 million members in 207

countries, the members of this dedicated community group share a core belief: community is what we make it. Our local Lions each have their own personal reasons for wan ng to make this corner of the world a be er place. For many that involves suppor ng the redevelopment of our hospital.

Our hospital lost a cherished friend last June when Dr. William (Bill) Francis passed away. Dr. Francis was appointed Chief of Obstetrics & Gynaecology at York-Finch General Hospital in October of 1969, leading the organiza on of the Department prior to the hospital opening in 1971. He served as Chief of the Department for many years, and also as Chief of Staff .

While recognized as an excellent clinician, Bill was also renowned for his wit and sense of humour. So much of the world around him he considered ‘awesome’: hence his nickname of Dr. Awesome. The Founda on’s Awesome Golf Tournament comes by its name honestly: it was started by Dr. Francis as a way to raise funds for his hospital. To be presented with the Tournament’s pink jacket - a tradi on started by Bill - is a singular honour.

In his October 8th le er accep ng his appointment in 1969, Bill wrote that “I expect our hospital to provide unsurpassed service to the community, with a dis nct view of the future.” A er all these years, this remains our highest priority.

Dr. Bill Francis

Ralph Waldo Emerson reminded us that the purpose of life is to “be useful, to be honourable, to be compassionate, to have it make some diff erence that you have lived and lived well.” It’s a very fi ng descrip on of Norma Stenhouse.

A loyal friend, with more than half a century of service as a volunteer, we lost Norma last August. From her fi rst days on the Ladies Auxiliary and for the next 51 years, our hospital was always grateful that Norma was part of the Humber family. Norma served in many leadership roles with the Volunteer Associa on and the Hospital’s Founda on. Our longest-serving volunteer ever, Norma was the very fi rst Life Governor named by our Volunteer Associa on.

Humber River is honoured that so much of Norma’s life was shared with us – her legacy with our hospital is an incredible example of community service.

Norma Stenhouse

Dr. William Francis

Norma Stenhouse

Volunteers

For more than 60 years our Volunteers have exemplifi ed the very spirit of community caring and service.

Whether helping pa ents fi nd their way; comfor ng worried family members; assis ng on inpa ent units; or raising money for hospital projects and equipment: they are an irreplaceable part of the Humber family.

Last year The Humber Hospital Volunteer Associa on announced their latest contribu on to our hospital: $700,000 to help pay for the new Interven onal Radiology Suite that has been installed at the Church site.

Only the second hospital in North America to install this type of system, this state-of-the-art equipment will be relocated to the new hospital site in 2015.

From l-r: Ann Coon, Erane Bocking, Gisela Simonis, Marilyn Pollock, Rita Sandford, Pauline Kishimoto, Jackie Benne , Aida Racine, Mirella Qua rin, Joyce Conway.

Members of the Humber River Hospital Volunteer Associa on gathered in September to catch up a er the summer break and to look ahead at their ac vi es for the upcoming year.

Shante Smith has been overcoming challenges her whole life. At 29 years old, she lives with a severe disability and needs dialysis to stay alive. Each day is a struggle for Shante, but one she faces with courage and an infec ous smile.

Now, thanks to the love and support of her mother Norma, and the exper se of Humber River’s renowned Home Dialysis Program, life is a li le easier for Shante and her mother.

Their story is an inspira on to all of the staff and physicians involved in our Home Dialysis Program, and to anyone who sees it.

Norma (l) and Shante

Watch Shante’s story here:www.hrh.ca/shante

Shante and her mother Norma with members of Shante’s dialysis care team.

Shante Smith

ARTZ

Ozone Cleaning System

In February, we became one of the fi rst hospitals in Canada to begin using the “ARTZ”. It’s a steriliza on device that emits uniform UVC light to surfaces and air in pa ent care areas, delivering in minutes the dose needed to kill a number of bacteria, including MRSA, VRE and C. diffi cile. Pa ent safety is always top of mind at Humber - the ARTZ is another way we are working to eliminate hospital-acquired infec ons.

Our Environmental Services Team has implemented an extra step in their cleaning processes for pa ent rooms, hallways and public areas. The Ozone and Sustainable Cleaning System works by electrically charging tap water to create a powerful, chemical-free cleaning solu on that eff ec vely disinfects and destroys fungi, mold, allergens and bacteria.

While this new ini a ve helps make our hospital safer for pa ents, families and hospital team members, the Environmental Services Team is proud to report that this ‘green friendly’ ini a ve is also cu ng down on packaging and reducing chemical use in our cleaning prac ces at our three exis ng hospital facili es.

Last summer our Hospital became 100 % Smoke Free: smoking is no longer permi ed anywhere on Humber River property at all three sites, including entrances, exits and parking lots.

As a leading provider of care, Humber River is commi ed to improving the health and well-being of our staff , physicians, volunteers, pa ents and visitors.

Smoke Free HRH

Members of our dedicatedEnvironmental Services Team

Offi cers

James O’SullivanChair

Paul AllisonVice-Chair

John Rosse Vice-Chair

John RogersTreasurer

Dr. Rueben DevlinSecretary & President

Ex-Offi cio Members

Dr. Rueben DevlinPresident & CEO

Dr. Jack BarkinChief of Staff

Dr. Giuseppe TarulliPresident, Medical Staff Associa on

Pauline KishimotoPresident, Volunteer Associa on

Margaret CzausChief Nursing Offi cer

Directors

Paul AllisonDonna Ba stonCraig BaxterFrank FazzariDonald LoebPaul Man niJames O’SullivanDeborah PankhurstMichael Pi anaLinda ReeserJohn RogersJohn Rosse Viki Sco Trevor SmithRochelle Stenzler

Senior Team

Dr. Rueben DevlinPresident & CEO

Dr. Jack BarkinChief of Staff

Barb CollinsChief Opera ng Offi cer

Margaret CzausChief Nursing Offi cer

Sco Jarre Vice President, Pa ent Services

Anthony DiCaitaVice President, Finance & Chief Financial Offi cer

Kevin WilsonVice President, Human Resources and Organiza onal Eff ec veness

Dr. Ray Mar nVice President of Medical and Academic Aff airs

Our Board of Directors & Senior Team

Operations

HOSPITAL OPERATIONS YEAR ENDED MARCH 31, 2013

Revenue $ 339,137,084Expense $ 339,049,968Net surplus/(defi cit) from operations $ 87,116

2012/2013 EXPENSES BY PROGRAM

21%

18%

16%

7%

8%

3%

5%

22%

Medical Program$71,113,944

Clinical Support Services$60,299,368

Surgical Program$54,057,540

Emergency and Ambulatory Program$22,792,159

Women’s/Children’s Health Program $16,879,432

Other Services$74,104,202

Dialysis Program$28,665,059

Mental Health Program$11,138,264

Total $ 339,049,968

Net operating surplus/(defi cit) beforeamortization of building (net) $ 87,166

Patient Activity 2012/2013 2011/2012Inpatient Admissions 24,336 24,295Inpatient Days 170,247 172,376Emergency Visits 105,241 106,545Ambulatory Outpatient Visits 353,461 334,493Births 3,425 3,590Dialysis Weighted Units 91,472 89,245

Surgical Cases 2012/2013 2011/2012Inpatient 7,735 7,515Day Surgery 18,732 19,804

Total 26,467 27,319

2012/2013 REVENUES

85% 9%

5% 1%

Ministry of Health Funding$286,758,978

Patient Services$30,488,381

Other Revenues$4,594,692

Parking & Ancillary$17,295,033

Total $ 339,137,084

2012/2013 EXPENSES

72% 5%

7% 16%

Salaries & Employee Benefi ts$242,528,807

Drug Costs$16,447,863

Supplies & Other Expenses$55,321,250

Medical & Surgical Supplies$24,752,048

Total $ 339,049,968

Church Site:200 Church StreetToronto, ON M9N 1N8(416) 249-8111

Finch Site:2111 Finch Avenue W.Toronto, ON M3N 1N1(416) 744-2500

Keele Site:2175 Keele StreetToronto, ON M6M 3Z4(416) 249-8111 De

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