SHANNON DANIELS, M.B.A. (404) 925-4323 sydaniels@gmail.com

MANAGEMENT PROFESSIONAL

SUMMARY OF QUALIFICATIONS

Professional with over 12 years experience in strategic planning and business development in the areas of human resources,

program management and client services.

KEY COMPETENCIES

Employee Relations Coaching Business Management Relationship Management

Trainer Conflict Resolution Negotiator Program Development

Compliance

EDUCATION

Master of Business Administration

University of Georgia – Athens, GA Bachelor of Science

Florida A&M University – Tallahassee, FL

PROFESSIONAL EXPERIENCE

CHIEF OPERATING OFFICER GLOBAL IMPACT CHRISTIAN MINISTRIES – STOCKBRIDGE, GA

01/2007 – 03/2015

Responsible for the overall leadership and direction of church ministries and staff, leading all functional areas in the

accomplishment of the church’s mission. This includes outreach, conference and event planning, community involvement, project management, as well as strategic planning, finance, administration, human resources, and operations.

Directed and Supervised 30-person ministry staff and more than 300 volunteers Coached and counseled ministry staff for best ministry business practices

Created and administered new leader orientation; administered leadership development program for current leaders and leaders-in-training

Established and maintained a set of key performance measures (KPMs) that provide the Senior Pastor and church staff with ongoing visibility of the effectiveness of all functional areas of the church.

Facilitated the annual strategic planning process including evaluation of ministry performance; development of key

objectives and tactics and compensation program. Developed HR/overall business policies and procedures.

Assisted in the development of annual financial plans that fund the accomplishment of the strategic plan and meet critical financial objectives.

Ensured fiscal responsibility and IRS compliance

ASSISTANT MANAGER FOR ADMINISTRATION UNITED STATES CENSUS BUREAU - STOCKBRIDGE, GA 11/2009 - 09/2010

Supervised the daily processing of payroll, personnel and other administrative functions. Applied EEO principles in hiring practices, training, employee development and utilization of employee skills. Assisted as the principal technical advisor on

administrative operations in the Local Census Office (LCO), providing guidance to Office Operations Supervisors and other LCO management. Supervised and trained supervisors and clerks on the tasks required in the collection, control, review, and

reporting of personnel and payroll data. Prepared, reviewed and analyzed the financial, quality and progress reports related

to program expenditures and accomplishments. Assured administrative operations are conducted within prescribed time schedules and budget allocations. Provided oversight of the processes and procedures that ensured appropriate safeguards

were taken by all staff to secure confidential data protected by Title 13 of the US Code.

HUMAN RESOURCES CONSULTANT 01/2008 - PRESENT Coach, counsel, and provide best practices and recommendations to management on employee relations, performance,

recruiting and HR policies and procedures to several organizations.

Résumé – Shannon Daniels, M.B.A. (404) 925-4323 sydaniels@gmail.com Page 2 of 2

FLIGHT ATTENDANT CONTINENTAL AIRLINES – NEWARK, NJ 03/2002 - 12/2007

As an almost 14-year veteran, after working with more than 200 flight attendants throughout the aftermath of 9/11, I

transitioned from Senior Employee Relations Supervisor to Flight Attendant to complete my graduate studies at Terry College of Business to obtain my MBA. Directed and monitored all aspects of passenger services on domestic and international flights that

included adherence to immigration and foreign custom policies. Continued to promote the airline while sustaining best customer-first service and external relations to ensure that the company’s objectives were met. Participated in annual trainings

and continuous education. Ensured compliance with FAA and Transportation Safety Administration’s rules and regulations.

Maintained Federal Aviation Administration (FAA) qualifications Built superior external relationships

SENIOR IN-FLIGHT EMPLOYEE RELATIONS SUPERVISOR CONTINENTAL AIRLINES – NEWARK, NJ

03/1998 – 02/2002

After being promoted to Senior In-flight Employee Relations Supervisor, I served as advisor to management in the administration and operation of regional labor and employee relations programs. Engaged in strategic development,

conceptualization, analysis and planning as it related to providing guidance on all areas of in-flight training. Facilitated training and workshops regarding collective bargaining, and company policies and procedures. Implemented solutions for optimal

productivity and initiated programs identifying employee appreciation. Mentored and provided guidance to supervisors, reviewed

performance evaluations and set goals to improve attendance records, and strategies for success. Conducted prompt review of emergency and safety-sensitive incidents, and established voluntary and mandated employee referrals as it related to the

Employee Assistance Program. Ensured compliance with Family Medical Leave Act (FMLA). Conducted preliminary investigations of all sexual harassment and discrimination allegations, and followed-up with collective bargaining agreements and grievance

concerns. Provided conflict resolution while serving as a management representative for first-level union grievance concerns. Interfaced with various business partners and fellow supervisors. Led quarterly meetings concerning in-flight recruiting with

probationary supervisors, administrative staff, and training center staff.

Directed five person team and supervised 1500 new flight attendants Facilitated more than 100 new hire orientation and training sessions

Created and implemented multiple training modules

Decreased ‘lost time’ by 60% Reduced on-the-job injuries and improved employee performance

Developed cross training sessions amongst a diverse group of employees

EXCEL ONBOARD INSTRUCTOR

CONTINENTAL AIRLINES – NEWARK, NJ

06/1994 – 02/1998 Responsible for providing new hires flight attendants with support concerning safety and service responsibilities. Educated and coached new hire flight attendants on check-in procedures, computer skills and basic flight attendant responsibilities concerning passenger care. Assisted with instructing new hire orientation and worked with in-flight training department to develop improved initial training programs based on feedback received from new hires and line flight attendants.

Provided newly hired flight attendants with on-the-job training Maintained compliance within the agency

TRAINING

Professional in Human Resources (PHR) (2008-2011)