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Human Resource Management Competencies

Jessica Andrews

Capella University

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Abstract

There are several business trends in the workplace today. Approval and education top the

priorities of most companies. It is very important to companies that employees are happy and

working towards moving up in the company.

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Human capital is the knowledge, skills, and capabilities of individuals that have

economic value to an organization. Human capital is intangible and cannot be managed the way

organizations manage jobs, products, and technologies. One reason why is because employees

own their human capital. If a valued employee leaves a company, they take their human capital

with them and the investment from training and money the company put into them is lost.

(Bohlander & Snell, 2010)

To have a high performing human capital in an organization, managers must continue to

develop superior knowledge skills, and experience within their workforce and retain and promote

top performers. They must recognize the knowledge that each employee holds and find a better

way to utilize it. By providing resources for employee development, each employee has the

option to better themselves and be one of the high performing employees that is looked at upon

promotions.

At my current organization, education is top priority. There are several trainings always

occurring throughout the year to for employee improvement. USAA also pays for a college

degree or certificate while in an approved school with an approved degree program. Each day I

learn something new just by working there. They provide the means to be a high performing

employee and person.

There are several different business trends today. One is being the employers ability to

meet employeesexpectations. Annual surveys explore employees true feelings anonymously

so that an action plan can be enforced to better the workplace. USAA does an annual survey

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consisting of around 23 questions asking employees about various aspects of the company. Each

person is assigned a team upon getting hired and with this annual survey, the results are

compiled and submitted per team and then an action plan is created to better the workplace

environment. The results are completely anonymous so that the managers wont know who said

the good and the bad. It is becoming quite normal to see business care more and more about

their employees. More education benefits are being given and more annual employee surveys

are being taken seriously. Companies want to have a high capital company and are willing to

spend the money to get there. (Nolan, 2011)

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References

Bohlander, G., & Snell, S. (2010).Managing human resources. (16 ed., pp. 4-7). Mason, OH:

South-Western Pub.

Nolan, S. (2011). A look at current trends and data. Strategic HR Review, 10(3), 50-51.

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