RATIONALE

Although the history of kidnapping and hostage-taking is a very long one, it is only

relatively recently that there has been a systematic attempt to understand the effects,

both long-term and short-term, on individuals and their families. This is an important

issue for clinical and academic reasons. The advice of mental health professionals is

sought with increasing frequency with regard to the strategic management of hostage

incidents and the clinical management of those who have been abducted. There is

evidence to suggest that how best to help those who have been taken hostage is a

sensitive and complex matter, and those who deal with such individuals should be as

well informed as possible since such events can have long-term adverse

consequences, particularly on young children. The Manila hostage crisis, officially

known as the Rizal Park hostage-taking incident occurred when a dismissed Philippine

National Police officer took over a tourist bus in Rizal Park, Manila, Philippines on

August 23, 2010. Disgruntled former senior inspector Rolando Mendoza of the Manila

Police District (MPD) hijacked a tourist bus carrying 25 people (20 tourists and a tour

guide from Hong Kong, and four Filipinos) in an attempt to get his job back.

CRISIS

The Manila hostage crisis, officially known as the Rizal Park hostage-taking

incident, occurred when a disgruntled former Philippine National Police officer named

Rolando Mendoza hijacked a tourist bus in Rizal Park, Manila, Philippines on August

23, 2010. The bus carried 25 people: 20 tourists, a tour guide from Hong Kong, and four

local Filipinos. Mendoza claimed that he had been unfairly dismissed from his job, and

demanded a fair hearing to defend himself.

Negotiations (which were broadcast live on television and the internet) broke down

dramatically about ten hours into the stand-off, when the police arrested Mendoza's

brother and thus incited Mendoza to open fire. The bus driver managed to escape, and

declared "Everyone is dead" before he was whisked away by policemen. Following a

90-minute gun battle, Mendoza and eight of the hostages were killed and several others

injured.

ARGUMENTS/DISCUSSIONS OF THE ISSUE/S

The Hong Kong criticized the Philippine National Police for lack of planning and strategy

for negotiating with the hostage-taker. The response to the rapid deterioration of the

situation caught the police off-guard; the hour-long assault on the coach was also

described by a security expert as "extremely risky to the hostages". Security analyst

Charles Shoebridge praised the SWAT team's courage but criticized the police for lack

of determination, equipment, training and element of surprise; for not taking the

opportunity to disarm or shoot Mendoza; for not satisfying Mendoza's demands; for not

blocking off televised proceedings, for not safeguarding the public and for using

Gregorio Mendoza in the negotiation. Romeo Acop, a former director of the Philippine

National Police's Criminal Investigation and Detection Group, was also critical of the

police for failure to establish an isolation line, slowness in addressing Mendoza's

demands, failure to deploy the Special Action Force, poor negotiating team and skills,

absence of an officer to control the media, and lack of actual experience.

CONCLUSION

According to Beitler on OC Intervention that negotiation technique is the best way in resolving the hostage crisis this technique is controlled, highly structured negotiation used for individuals who are unwilling to work with the other party. This technique is appropriate when there are high levels of conflict.

The technique justified that people prefer a fairly negotiated settlement rather than unresolved conflict, people also will honor a contract in which they agree to change behavior in exchange for a change by another person.

This kind of approach is highly essential that maintain controlled highly structured atmosphere. A climate of anger or rage leads to defensiveness, but not collaboration.

The action must consist like discussion must focus on work behaviors, that would not felling about others, must be specific about what they want or a universal concept theories must be replaced that has a specific requests and any agreed to change must be reciprocated.

 According also to Security analyst Charles Shoebridge praised the SWAT team's courage but criticized the police for lack of determination, equipment, training and element of surprise; for not taking the opportunity to disarm or shoot Mendoza; for not satisfying Mendoza's demands; for not blocking off televised proceedings, for not safeguarding the public and for using Gregorio Mendoza in the negotiation but according to Colonel Frédéric Gallois "one cannot understand what justified this badly prepared and risky assault", and further commented that the SWAT team lacked specialist training, equipment and tactical competence.

The ICT helped has a great help specially in our society which provides transparency between "real world" and "our world". However in the manila crisis the government may wants to put the country in good light, hence certain information may not be passed down to the general public for fear of unrest in the in the country.

According to Low Kai Jie Samuel the impact of ICT in modern society is widespread. As there is a saying "no man is an island", hence the interconnectivity of the media and ICT. Also, ICT allows efficient and accurate information to be passed down to everyone and not restricted to own national boundaries. Although some people may argued about the exploitation of ICT, compromising of freedom of speech and biasness of the information passed, but still he agreed the impact of ICT is responsibility to make good use of ICT just like the use of fire can be good or bad depending how you use it.

REFERENCES

MANILA HOSTAGE CRISIShttp://en.wikipedia.org/wiki/Manila_hostage_crisis

QUIRINO GRANDSTAND HOSTAGE DRAMAhttp://www.studymode.com/essays/Quirino-Grandstand-Hostage-Drama-1386838.html

IMPACT OF ICT IN MANILA HOSTAGE TRAGEDYhttp://blog.nus.edu.sg/techno/2010/09/04/impact-of-ict-in-manila-hostage-tragedy/