�������� ���������� ��� �������

������ ������

E.H. McGRATH, S.J.Human Life Centre

BhubaneswarFormer Director and Professor

Xavier Labour Relations Institute (XLRI)Jamshedpur

��������������

BASIC MANAGERIAL SKILLS FOR ALL, Ninth EditionE.H. McGrath, S.J.

© 2011 by PHI Learning Private Limited, New Delhi. All rights reserved. No part of thisbook may be reproduced in any form, by mimeograph or any other means, withoutpermission in writing from the publisher.

ISBN-978-81-203-4314-6

The export rights of this book are vested solely with the publisher.

Twenty-ninth Printing (Ninth Edition) ... ... ... ... May, 2011

Published by Asoke K. Ghosh, PHI Learning Private Limited, M-97, Connaught Circus,New Delhi-110001 and Printed by V.K. Batra at Pearl Offset Press Private Limited,New Delhi, 110015.

CONTENTS

Preface xix

Acknowledgements xxiii

HOW TO READ 1–34How Well Do You Read? 3The People Who Read are the People Who Lead 4The Tremendous Audience of One 5A Biologist and His Reading 6“Read to Me” 7Training Your Eyes 8Reading Eye to Eye 9Down the Pyramid 10Rapid Rhythmic Reading 13Home-made Reading Machine 15Is That Cricket, Old Chap? 16Mind Training for Better Reading 17First Step: Survey 18Second Step: Question 21Third Step: Read 23Fourth Step: Restate 25Fifth Step: Review 27Be an Active Reader 28Increase Your Vocabulary with Help from Latin or Greek Roots 29How to Read a Newspaper 30Reading the Newspaper Critically 31Can the Press Tell the Truth? 32Stay Alive All Your Life. Read! 33Quickie Questions 34

HOW TO WRITE 35–82Making Every Word Tell 37How Well Do You Write? 38Less is More 39Once More: Less is More 40More is Less 41In Words of One Syllable 42

iii

iv

In Defense of Long Words 43Adjectives are for Amateurs 44How to Improve Your Writing Style 45More Imitation Practice 46Some Tips for a Better Letter 47Personal Letter 48Business Writing 49How to Write a Business Letter 50What Do You Think of the Following? 51Letters Calling for Information or Action 52Business Letter 53Writing Persuasive Messages: The AIDA Formula 54AIDA and the ‘You Attitude’ 55How to Write a Memo 57Swagger Stick Swan Song 58Tips for Email Communication in Organizations 59How to Outline 60The Workmen’s Compensation Act, 1923 61Outlining 62Kagaz Raaj: Murdabad 63How to Write an Effective Report 64How to Write a Book Review 65How to Write a News Release 67When in Doubt, Leave it Out 68Indian Opinion 69Opinion Leaders 70How to Get Started on a Research Project 72Right Questions, Right People 73Where Does the Information Exist? 74How to Write a Letter to the Editor 76How to Write a Grievance 77How Not to Write a Grievance 78How to Make a Footnote 79How to File if You Don’t have a Computer 80Writing Goal 81Easy Teasers 82

HOW TO LEARN 83–124How to Learn 85Once More: How Do You Read? 86My Learning Experience 87What’s Your Learning Style? 88Learning Style Profile 89Manage Your Learning 90

Contents

v

The Swan and You 91How Good is the Evidence? 92Be a Filter, Not a Sponge 93How’s That? 94And How Would You Respond? 95Filter before Swallowing 96Recognition of Assumptions 97Inference 99Profile of a Good Student 101Check Your Study Habits 102How to Learn More Efficiently 103Learning to E-Learn 104The Time of My Study Life 105Knowing How to Study is as Important as Your IQ 106How to Organize Your Time for Learning 107Taking Notice of Your Note-taking 108How to Take Notes 109How to Tear a Lecture Apart 110How to Criticize a Position Paper 113Testing Your Test Style 114How to Write an Examination 116How Do You Go about Memorizing? 117How to Memorize 118Memory Exercises 119Self Managed Learning 121Learning Goal 122Learnings 123Easy Teasers 124

HOW TO SPEAK 125–178Deliver Us, O Lord 127How Well Do You Speak? 128How to Write a Speech 130How to Structure Your Talk 131The Four Es of Persuasive Speech 132How to Begin a Talk 133No Attention; No Communication 134How to End Your Talk 135Speak with Your Whole Body 136Be a Persuasive Speaker 137More Parts of Speeches for Practice 138Tips for Speakers 139One Minute Speech Practice 140How to Evaluate a Speaker 141

Contents

vi

More One Minute Speech Practice 142Everybody Speaks, Everybody Gives Feedback 143Don’t Speak, Communicate! 144Still More Tips for Speakers 145Say Something Sensible 146When Outstanding Leaders Speak 147One Minute Persuasive Speech 148Yet More Tips for Speakers 149Ex Tempore Speech Topics 150How to Introduce a Speaker 151One Minute Introduction Practice 152How to Give a Vote of Thanks 153More Speech Practice 154Let’s have a Debate 155More Debate Topics 156Don’t Put on a Performance, Communicate! 157How to Argue a Case 159Arguing a Case 160One-Puff Penalty 161What to Do about Murthy? 162Handling a Difficult Public Announcement 164More Ex Tempore Speech or Debate Topics 165The Panchshila of Persuasive Presentations 166How Persuasive are You? 167A Second Look at Speaking and Presentation Pointers 176Speaking Goal 177Where in the World? 178

HOW TO LISTEN 179–213Is Anyone Listening? 181How Well Do You Listen? 182The Forgotten Skill 184Two of the Best 185Want Good Relationships? Listen! 186Listening: Two Exercises 187Are You an Alert Listener? 188Listening Skills 189More than Meets the Ear 190So You Think Listening is Easy? 191Active Listening Exercise 192How to Listen 194Saying a Lot—Just by Listening 195Seek First to Understand 196In the Sunshine of Attention 197

Contents

vii

Listening and Reducing Conflict 198The Words and the Music 200What Would You Say? 201When People Confide in You 203Tips on Listening from Carl Rogers 204Listening and Sometimes Challenging 205How to Talk to a Disturbed Person 206Dealing with an Angry Person 207Teach Me to Listen, Lord 211The Telephone 212Easy Teasers 213

HOW TO BECOME THE REAL YOU 215–303On Being Real 217The Journey of Self-discovery 218The Path to Self-discovery 219Assertiveness: A Skill to Develop 220Warming up to Assertiveness 221Don’t Say ‘Yes’ When You Want to Say ‘No’ 223Not Aggressive, Not Submissive But Assertive 225Assertiveness in Time Management 226Conversation: Your Style 227Improving Your Conversational Style 229Notice the Difference in Conversational Styles 230Your Feelings on ‘Feelings’ 231Talking to Your Feelings 232How to Become the ‘Real You’ 233How Good are You at Expressing Your Feelings? 235Let’s Talk Some More about Communicating 237Does Your Organization have a Mihir Sen? 238How to Give Feedback on a Person’s Behaviour 242How to be More Fully Human and Fully Alive 243Vision of Reality 244Deep Down 249Take Responsibility for Your Feelings 250Don’t Get Wild — Get Smart 251The Bottle-Nosed Dolphin and You 252Front Wheels, Back Wheels 253Perceptual Blinders 254Managing Stress and Anger 255Why Do I Get so Mad so Easily? 256Anger, ... Only a ‘D’ Away from Danger 257Some Tips on Handling Stress and Tension 258‘Walk, Talk, Think, Face it, Laugh’ 259

Contents

viii

The Lion Inside 260“For the Millions Who Don’t have Millions” 261How to Clarify Your Values 262Value Clarification 263Values Grid 264The Myth of More 265Kismet Kiski? 267Internals and Externals 268Let’s Discuss ‘Learned Helplessness’ 269If It is to Be, It’s up to Me 270Personal Growth Check-List 272Checklist 273Who is the Real Me? 274Identify Yourself More Fully 275Putting it in Writing 276The Mature, Healthy, Happy, Effective Person 277Group Discussion 279The Big Five: How Would You Rate Yourself? 280Become the Person You can Become 281“Break Your Mirrors; Shatter the Glass” 283“Before Marriage Keep both Eyes Open;

After Marriage Close One Eye.” 284Live the Fullness of Life 285Stay Alive All Your Life: Stretch 286Alice in Wonderland 287Why Set Goals? 288Sneaky Snakes 289Sneaky Snakes: Reflection 291An Athletic Coach’s Philosophy and Strategy for Excellence 292How to Achieve Your Goals by Thinking 293They Can Because They Think They Can 294What’s Holding You Back? 295Reach for the Best That is in You 296Build on Whom You Already are 297Warming Up to Goal Setting 298Climb Every Mountain, Ford Every Stream 299Hold Fast to Dreams 300My Goals for the Next Six Months 301You’re Really Something 302Hostel Who’s Who 303

HOW TO RUN A MEETING 305–344How to Improve Meetings 307Effective Meetings Questionnaire 308

Contents

ix

Don’t Do What I Do: Do What I Say 310Meetings and Meeting of Minds 311Making Disagreement Productive 312How to See What’s Happening in a Group 313What to Do About Snigda Sen? 314Instructions for Observers 315Procedure 316How to be an Effective Participant 318Niyogi’s Problem 319Evaluation of Group Discussion 320How to be an Effective Discussion Leader 321The Old Overhead Crane 323Evaluation of Discussion Leader 325How Effective was Your Meeting? 326Profitable Meetings 329Effectiveness Guaranteed 330How to Write and Read Minutes 331Xavier Institute Learning Aids Centre 332Adityapur Engineering Workers’ Union 333Parliamentary Procedure and Meetings 334Fundamentals of Parliamentary Procedure 335A List of Motions with Special Features 339Parliamentary Procedure Questionnaire 340Nominations and Elections 342Amazing Grace 343Chilling Passion 344

HOW TO TEACH AND TRAIN 345–437The Miracle of Learning 347Once Upon a Time There was a Little Tree 348Before Your Child Goes to School 349How to Increase Your Child’s Intelligence 350Memo 352The Sculptor 353A Parent’s Note to a Teacher 354The Real Teacher: Your Idea 355Compete? Collaborate? Work Individually? 356Some Assumptions for Teachers and Trainers to Ponder 357More Assumptions 359Animal School 361The Challenge: Different Intelligences, Different Learning Styles 362Confessions of a Miseducated Man 363Educating the Heart 364What was the Most Beautiful Thing You Saw Yesterday? 365

Contents

continue

PRODUCT NOT FOUND!

Product not found!

School BooksOswaal BooksClass 9th BooksClass 10th BooksClass 11th BooksClass 12th Books

Engineering BooksRGPV Books & NotesVT U Books & NotesFree Engineering BooksInformation T echnology BooksElectrical Engineering Books

Competitive ExamsBank PO Exam

Login | Register 0

Search by Title / Author / ISBN / Description

Gate BooksT eaching Exams BooksAIEEE-NIT -JEE MAINS BooksUPSC Books

Professional CoursesICSI Books & Study MaterialsChartered Accountant BooksCompany Secretary BooksICSI 7 days T rialLatest Scanners

About KopyKitab.com

Kopykitab is India's 1st digital & multiple publishers platform. Kopykitab has largest collection of e-textbooks &branded digital content in Higher & School education. We have strong foundation of leading publishers &tutorials as content partners.

We offer e-textbook, Test Preparation, Notes & LMS for various curriculam to Students, Professionals &Institutes. These are same textbooks, way smarter. Our goal is to make education affordable & accessible.A user can access the content in all electronic devices e.g. Mobile, PC & Tabs

Informat ion

About Us

FAQ

Privacy Policy

T erms & Conditions

Payment Information

Links

ICSI eLibrary

KopyKitab eBook Reader

Contact Us

Site Map

My Account

Refer & Earn

My Account

Order History

Wish List

Newsletter

My Library

Office 365 Email Login

Google Login

Verified By

©2016 DigiBook Technologies (P) Ltd, All Rights Reserved. An ISO 9001:2008 Certified Company