Human Error · Job Characteristics/Equipment • Job characteristics – such as high physical...
Transcript of Human Error · Job Characteristics/Equipment • Job characteristics – such as high physical...
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Human Error Causes of Workplace Accidents
Human Error © 2015 EHS Partnerships Ltd.
October 7, 2015
Glyn Jones, M.A.Sc, P.Eng, CIH, CRSP EHS Partnerships Ltd.
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Introduction
‘To say accidents are due to human failing is like saying falls are due to gravity. It is true but it does not help us prevent them.’ Trevor Kletz
The aim today is to talk about methods that are known to help identify human failure in accident investigation and prevent reoccurrence.
It is not a black art, but a pragmatic and robust process.
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Mo Tires Incident
"This is the first time in 75 years, and hopefully the last,"
said Bill Wright, the Manager of Mo Tires, of the fatality.
"People make mistakes, and sometimes there is extreme
result of that," added Wright. "What we have to send a
message to workers to be on their toes, be careful, follow
the procedure, follow the rules. Nobody's exempt from
having something bad happen. A lot of times people take
things for granted, and a lot of us have to be more careful."
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What are we trying to achieve?
© Glyn Jones, 2011, Reproduction with permission
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Who owns the risk of worker errors?
Internal Responsibility System
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What Jobs Result in Accidents?
"Jobs with high task demands and
little control over how the tasks
are to be completed, are the most
likely to result in employee
disability."
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The Real Problem
Workers: • are weak
• they don’t know
• they don’t care
• they get tired
• they forget
• they are lazy
• they are stressed
• they don’t follow rules
• they are easily confused
But you need them to run your organization so…..we need to figure this out!
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Our World is Full of Risk?
Risk is the chance or probability that a person will
be harmed or experience an adverse health effect if
exposed to a hazard. It may also apply to situations
with property or equipment loss.
Hazard Versus Risk ` © 2011 Safety Online Inc.
I think we forget this
because we believe
our hazard assessment
and control processes
are strong.
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Simplified Risk Assessment
Hazard Versus Risk ` © 2011 Safety Online Inc.
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Herbert Heinrich’s Domino Theory
Heinrich’s 1930s model
suggests accidents are
caused by “unsafe acts”
80% of unwanted
outcomes are caused
by human error.
What is the cause of the error?
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Human Error
Taken from: Shane Bush, Bushco, Idaho Falls, ID
What is the cause of the error?
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Herbert Heinrich’s Domino Theory
Model suggests accidents
are caused by “unsafe acts”
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Supervisors Can Control “Unsafe Acts”
Supervisor
intervenes
to prevent
“unsafe act”
No
Accident
This might work but is this systems “scalable” or “sustainable”?
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Frank Bird’s Original Domino Theory
Bird referred to incident instead of
accident and broadened the model
to include damage to property
Unsafe acts and unsafe
conditions are due to lack
of control by management
Bird asks us to look to the “system” to build something
“scalable” and “sustainable”?
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Bird’s Updated Accident Sequence
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Germain’s Modified Model
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Accident Caused by Failure to Secure
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Accident Caused by Failure to Secure
November 10, 2004 - Calgary
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Taxonomy of Human Error
Interpretation
Situation
Assessment
Plan
Intention of
Action
Stimulus
Evidence
Memory
MISTAKES SLIPS
LAPSES and
MODE ERRORS
Knowledge Rule
Action Execution
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Basic Errors
Unsafe
Acts
Unintended
Action
Intended
Action
Slip
Lapse
Mistake
Violation
Attentional
Failures
Memory
Failures
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error Taxonomy
James Reason (1992)
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Factors that cause/contribute to accidents
• The systems approach - accidents occur because
of the interaction between system components
• Direct causal factors in safety:
1. The employee performing a task
2. The task itself
3. Any equipment directly or indirectly used in the
task
4. Other factors - social/psychological and
environmental
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Personnel Characteristics
Factors affecting hazard recognition, decisions to act
appropriately, and ability to act appropriately:
• Age and Gender
• younger people have more accidents - ages 15-24,
mostly young males
• Job Experience
• 70% of accidents occur within the first 3 years
• Stress, Fatigue, Drugs, and Alcohol
• many employers drug test
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Job Characteristics/Equipment
• Job characteristics – such as high physical workload, high mental workload, monotony, etc…
• Equipment - where most of the safety analysis is performed. This is due to problems with:
Controls and Displays (e.g. poorly designed, difficult to use, cumulative trauma, etc.)
Electrical Hazards (e.g. occurs when a person is doing repairs and another person unknowingly turns the circuit on)
Mechanical Hazards (results in cutting of skin, shearing, crushing, breaking, or straining)
Pressure and Toxic Substance Hazards (asphyxiants, irritants, systemic poisons, and carcinogens)
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The Physical Environment
• Illumination - glare, phototropism, contrast
• Noise and Vibration - affects dexterity, control, and health
• Temperature and Humidity - heat exhaustion, inattention, restrictive clothing
• Fire Hazards - open flames, electric sparks, and hot surfaces
• Radiation Hazards - Radioactive material - damage to human tissue
• Falls - resulting in injury or death are relatively common
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The Social Environment
• Human behavior is influenced by social context
Social norms, management
practices, morale, training,
incentives (e.g.
construction workers will
not wear safety gear if no
one else is)
Creates the mechanism for
“normalized deviance”.
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Normalization of Deviance
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Basic Errors
Unsafe
Acts
Unintended
Action
Intended
Action
Slip
Lapse
Mistake
Violation
Attentional
Failures
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error Taxonomy
James Reason (1992)
Memory
Failures
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Attentional/Memory Failures
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Attentional/Memory Failures
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Never, under any circumstances, take a
sleeping pill and a laxative on the same night.
Rule-based or Knowledge-based Mistakes
= +
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+
Routine Violations
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Exceptional Violations
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Sabotage
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Accident Caused by Failure to Secure
Risk Tolerance © 2015 EHS Partnerships Ltd.
November 10, 2004 - Calgary
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Accident Caused by Failure to Secure
November 10, 2004 - Calgary
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Risk Tolerance © 2015 EHS Partnerships Ltd.
3:15
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Accident Caused by Failure to Secure
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error © 2014 EHS Partnerships Ltd.
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Chemical exposure by inhalation, ingestion and skin absorption
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error © 2014 EHS Partnerships Ltd.
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Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
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Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
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Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
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Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
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Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
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Basic Errors
Unsafe
Acts
Unintended
Action
Intended
Action
Slip
Lapse
Mistake
Violation
Attentional
Failures
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error Taxonomy
James Reason (1992)
Memory
Failures
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Recipe for Safe Work – Zero Harm
• A good management system
• Competent workers
• Good communication
• Leadership from everyone who is a
supervisor
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53
Leadership Moves the circles
Leadership Moves the circles
Leadership Moves the circles
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1. Task Design 1. Design tasks with working memory capacity in mind
2. Equipment Design a) Minimize perceptual confusions/ease of discrimination
• e.g. airplane controls that feel like what they do (flaps, wheels)
b) Make consequences of action visible/immediate feedback
• e.g. preview window in some software programs
c) Lockouts – design to prevent wrong actions
• e.g. car that will not let you lock door from outside without key
d) Reminders – compensate for memory failures
• e.g. ATM reminds you to take your card
Error Prevention / Remediation
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3. Training – provide opportunity for mistakes in
training, so can learn from them
• e.g. Simulation
4. Assists and Rules – checklists to follow
• e.g. Pilot pre-flight checklist
5. Error-tolerant systems – system allows for error
correction or takes over when operator makes
serious error/redundancy of control
• e.g. Undo button/belts and suspenders
Error Prevention / Remediation
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The Blame Cycle
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Basic Errors
Unsafe
Acts
Unintended
Action
Intended
Action
Slip
Lapse
Mistake
Violation
Attentional
Failures
Memory
Failures
Rule-based or
Knowledge-based
Mistakes
Routine violations
Exceptional violations
Sabotage
Human Error Taxonomy
James Reason (1992)
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What to remember
• Human behaviour can be predicted with reasonable accuracy
• Correctly integrating Human Factors into your accident investigation process will reap rewards – just look at the contemporary causation theories
• Separating error, mistake and violation represents a highly valuable first step
• Employee selection and competency develop is a big part of error risk management
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A final thought…
The most powerful influence on human behaviour is outcome.
Therefore managing human failure requires a high degree of corporate honesty:
• What behaviour is really rewarded?
• Are we willing to look at organizational factors, especially when we see rule breaking?
• Are we willing to make the investments that are needed to prevent reoccurrence?
• Are we willing to strive for objectivity and pragmatism?
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