Human At Work (HighEdWeb 2014 "Best of Conference" winner)
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Transcript of Human At Work (HighEdWeb 2014 "Best of Conference" winner)
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HUMAN AT WORK
Or: How I Learned to Stop Worrying and Get Better at My Job
2014 HighEdWeb Annual Conference October 19-22 — Portland, OR
#HEWEB14 #MPD9
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HelloI I
VUO
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@DaveCameron
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A Case Studyof Myself
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Challenges I’ve struggled with since I started in Higher Ed
Goals for changing my habits and improving my productivity
Tools and tactics I have been exploring to achieve those goals
Lessons learned along the way
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This is not a talk about
"Work Hacks"
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How to be an imperfect
human who gets stuff done
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"In the Before time… in the Long, Long Ago…"
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September 1992
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September 1992
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June 2010
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This is most of my job
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+
And sometimes also this:
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I understood how websites work.
I didn’t know how mar-com offices work.
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• Shifting responsibilities
• Staffing turnovers
• Changes in strategic priorities
• Planning for what is consistent
• Preparing for the unexpected
Stuff I wasn’t prepared for
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I couldn’t see the road AND
I was drowning
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Books
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Utilities
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Task Managers
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Then I remembered…
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Goals Before Tools
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What specific goals will help me get better
at my job?
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Cognitive Overload
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"Our problem isn’t information overload; it’s potential meaning overload."
- David Allen bit.ly/GTDmpu219
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How I learned to stop worrying about
all the things and get better at my job.
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GoalsToolsHabits
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Goal: wake up in the morning
Tool: an alarm clock
Habit: set the alarm for 6:00 am
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GoalsTools
Habits
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Five Goals for Being a Productive
Human
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HONESTBE
Goal #1:
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Honest with YOURSELF
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Subjectively Honest
Objectively Honest
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Subjective Honesty
• what you know in your gut to be true
• the stuff we lie to ourselves about
• internalized priorities
• accuracy when interpreting our performance
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Objective Honesty
• measuring and capturing data
• developing reports from that data
• analyzing progress over time
• maintaining a record
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rescuetime.com
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Honest With OTHERS
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http://25.media.tumblr.com/tumblr_m3b11ewIM31r0jeh0o5_250.gif
(within reason)
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Honest with others• don’t exaggerate your abilities or bandwidth
• admit when you don't understand something
• admit to your mistakes
• give the feedback you would want to hear
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UNAFRAIDBEGoal #2:
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Mistakes are how we learn.
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"I have no idea what I’m doing, but I know I’m doing it really, really
well."- Andy Dwyer
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CONFIDENCE
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Let Go of Irrational Fears• Change and the unfamiliar
• New Tools
• Gossip and rumor
• Ebola
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Don’t be overwhelmed by complexity
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U/Aatto 4-WHEN LOSTIN ThE WOODS
A CLEAR HEAD WILL FIND ITSF. If everyone remwbered this,there would be fewer reports of persons lost in the mountain andforests, according to United States Forest Service rangers.
Merely being out of sight of others in a strange forest givesny a man the creeps- a natural feeling but a dangerous ore. Neveryield to it. In the mountains the grip of panic is too often the
grip of death.
"Firilirig oneself then lost is the test of a man," says avete ran of the Forest Service who s seen n, n and even child-ren save themselves by sheer pluck and preserte of mind. Loss ofntal control is more serious than lack of food, water, clothingor possible proximity of wild animals. The man 'io keeps his headhas t best ch arx e to ce through in safety.
The following helpful rules are worth rmbering:-Stop, sit down and try to figure out ithere you are.Use your head, not your legs.If caught by night, fog, or a storm, stop at oticeand make camp in a sheltered spot. Build a firein a safe place. Gather plenty of dry el.Don't wander about. Travel only down hill.If injured, choose a clear spot ona prcontory and
.ke a signal smoke.Don't yell, don't run, n't worry, and above all,don't quit.
If caught out toward nightfall, the traveler is urged to tinda shelter quickly- a ledge, a Large houlder or a fa1li tree- cleara sp*ce of ground arii build a fire. If without a bla.nk., he maybuild his fire in a deep hole, cover six incks of hot coaLs withsix Inches of earth and sleep on this. Failing fire, cme shoilduse leaves and branches to shelter himself as best he can. A boy
(over)
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MINDFULBE
Goal #3:
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Focus Your Time
and Attention
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Use your tools, don’t let them
use you.
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Use good habits to keep your tools sharp and ready
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Email Tasks
Calendars Meetings
OUR PRIMARY TOOLS:
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APPLE USER BIAS
(Not Yet)
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The average office worker spends 28% of their day
reading, writing, or responding
to email. - McKinsey & Company, 2012
http://bit.ly/1zdGtjB
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RescueTime reported email = 22% DeskTime reported email = 23%
My Email Use in September 2014
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• Communicating information and ideas to individuals or groups
• Documenting and archiving information
• Sending assets and files
• Viral sharing
EMAIL IS AWESOME FOR:
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• A telephone
• Instant messenger
• A project management system
• The boss of you
EMAIL IS NOT:
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Fetch email, don’t push. (if something is truly urgent, there are better
options than email for letting me know)
Turn off those inbox notification icons.
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Create an email habit.
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1. Decide if this needs to be acted on now or later.
2. If it takes less than 2 min. then do it now.
3. Get what I need for other work, send what I need to send.
4. Be quick but thorough. Pay attention to details.
5. Quit mail app until ready for it again.
This is mine:
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Use Rules to Filter and
Focus
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System Preferences -> Keyboard -> Shortcuts -> App Shortcuts
Use keyboard shortcuts
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Be thoughtful
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TASKS
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–Merlin Mann
“The most difficult thing you can do,
and the most helpful thing, is to
pick one thing.”
bit.ly/b2wpdcst
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• Capture and get them out of your head
• Organize them with project milestones and deadlines
• Review and update regularly
• Seriously, review and update your tasks weekly if you can
Task Habits
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Task Managers
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Social Media is a task for me.
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Social Media• Too distracting if it’s always there
• Block time when I need to use it as part of my job.
• Use for personal Twitter content @DaveCameronbufferapp.com
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CALENDARS
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• Schedule focused work periods
• Schedule break periods
• Review and update regularly
• Communicate
Calendar Habits
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No-Meeting Mondays
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"Fix-It" Fridays
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MEETINGS
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• Be in the meeting, not on your phone
• Capture decisions and next actions
• Report and share
• Use Email & Tasks & Calendar to be sure you follow through
Meeting Habits
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Two Notepads• Large notebook just for
capturing meeting notes and doodles.
• Small yellow pad for random other stuff triggered by meetings.
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Use Checklists
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Our Bodies, Our Routines
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How do our daily routines affect us?
Disrupt them and you’ll feel it.
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GoalsToolsHabits
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GoalsToolsHabits Routines
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Goal: wake up in the morning
Tool: an alarm clock
Habits: • set the alarm for 6:00 am • hit snooze when it wakes me • finally turn off alarm • head to the shower…
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My Routine Used to Be
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My Routine Today
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Start with a card trick (seriously)
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An Ideal Day
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An Ideal Day
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"Everything In Its Place"
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– Marcus Aurelius
“Un-complicate yourself.”
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Give Yourself The Gift of
Fewer Decisions
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Habit Minder Apps
Learning New Skills by Building New Habits
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WORKSPACE
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My office in February
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My office in October
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Whiteboard!
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Sit or Stand
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THESE are my
HEADPHONES !
There Are Many Like
Them,
But THESE Are Mine.
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Music & Sound
Human at Work: Focus bit.ly/heweb14_HAWfocus
!!Human at Work: Boost
bit.ly/heweb14_HAWboost
Collaborative Playlists
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NICEBE
Goal #5:
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Be Nice to Your Fellow Humans
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• Support your co-workers
• Give a heads-up when you can
• Take ownership of your role
• Don’t cheat
• Be at least a little bit social
Be a Proud Member of Your Team
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Communicate
This is where "Push" can be better than "Fetch"
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@AustinKleon
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Take a Real Vacation
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Get some sleep
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(unless you’re at HighEdWeb)
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–Regina Brett
“No matter how you feel, get up, dress up and show up.”
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(But please don’t come to the
office if you’re actually sick.)
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Treat others the way
you want to be treated.
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GoalsTools
Habits
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HONESTUNAFRAIDMINDFULACTIVENICE
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HONESTUNAFRAIDMINDFULACTIVENICE
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H ONESTU NAFRAIDM INDFULA CTIVEN ICE
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HUMAN
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H U M A N
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HUMAN
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HUMAN1OO%
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–They Might Be Giants "Whistling in the Dark"
"There’s only one thing that I know how to do well And I've often been told that you only can do What you know how to do well And that's be you, Be what you're like, Be like yourself…"
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HUMAN1OO%
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HUMAN1OO%
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OMUI
IV
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OMUI
IV
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MII
VUO
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MI
IVUO
Hooray!
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RESOURCES
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slideshare.net/jesselavery/
@JesseLavery
Don’t miss this the slides from another presentation that bookended this one very nicely at HighEdWeb 2014:
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zenworkplace.com/playingpolitics
@KarlynMB
karlynruns.org
Karlyn gave another amazing presentation from our conference track that you must check out:
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Apps
rescuetime.com desktime.com
1secondeveryday.com
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Podcasts
Episode #185 - bit.ly/b2wpdcst with Merlin Mann & Dan Benjamin discussion of email
Episode #219 - bit.ly/GTDmpu219 with David Allen, author of "Getting Things Done"
@HigherEdLive "2014 Work Hacks" (05/22/14) - bit.ly/hel2014 "Work Hacks and Getting Stuff Done" (01/24/13) -bit.ly/hel2013
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Books
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bit.ly/HumanAtWork
Sketch Rockwell by Artill Fonts http://www.urbanfonts.com/fonts/sketch_rockwell.htm
@DaveCameron