HU MBIC handbook (6)
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Transcript of HU MBIC handbook (6)
HERZING UNIVERSITYMBIC
HANDBOOK
Revised August 2011
1
WELCOMECONGRATULATIONS for successfully completing your courses and as you enter the Internship
portion in the Medical Billing and Insurance Coding Program (MBIC) at Herzing University.
We are pleased you chose this university and program for your career. As faculty, please know
that we are here to guide you during your study and practice of MBIC. The instructors are well
versed in the medical profession and are experienced in the field and in teaching.
This handbook is designed to be used in conjunction with program procedures and the policies
of the university.
Table of Contents Welcome letter
Vision and Mission Statement
American Academy of Professional Coders (AAPC)
American Health Information Management (AHIMA)
Student Guidelines
Dress Code
Internship Information
Certification Information
Forms
HERZING UNIVERSITYVISION STATEMENT
The vision of Herzing University is to be the preferred career-oriented university of students,
employers, and employees.
MISSION STATEMENT
It is the mission of Herzing University to provide high-quality undergraduate and graduate
degree and diploma programs to prepare a diverse and geographically distributed student
population to meet the needs of employers in technology, business, health care, design, and
public safety. Career-oriented degree programs include a complementary and integrated
general education curriculum established to stimulate students’ intellectual growth, to contribute
to their personal development, and to enhance their potential for career advancement.
2
CERTIFIED PROFESSIONAL CODER CERTIFICATION (CPC)
The AAPC's gold standard CPC credential demonstrates a broad encompassing knowledge and
expertise in reviewing and assigning the correct coding of physician services, procedures and
diagnosis for medical claims. It rigorously validates an individual's ability to assign codes based
on national coding guidelines and operative reports, comprehend medical terminology and
human anatomy and apply billing reimbursement guidelines. The CPC examination consists of
questions regarding the correct application of CPT, HCPCS Level II procedure and supply
codes and ICD-9-CM diagnosis codes used for billing professional medical services to
insurance companies and CMS. Take the CPC exam if you code in the following places or
situations:
Physician office or group
Hospital-associated physician office or group
Health system-associated physician office or group
Home health agency
Physician group at a university and or in a teaching setting
Compliance auditor or forensic auditor of physician claims
Physician billing service
Ambulatory Surgery Center (ASC)
Outpatient hospital services not reimbursed by Ambulatory Patient Category (APCs)
groups
If you are a consultant, educator, legal counsel, physician or other care-giver seeking a
credential to demonstrate prowess in outpatient medical coding for physician services
MEDICAL CODING CERTIFICATION
The AAPC's certifications allow medical coders, billers and other health care professionals to:
Validate superior knowledge and expertise in various medical coding environments
Earn 20% more than non-credentialed coders
Show credentials nationally recognized by employers, physician societies and
government organizations
Have confidence in their ability to capture lost revenue for their practice, diminish post-
payment risk and protect their practice from unfavorable audit results
3
AAPC Code of EthicsMembers of the American Academy of Professional Coders shall be dedicated to providing the
highest standard of professional coding and billing services to employers, clients and patients.
Professional and personal behavior of AAPC members must be exemplary.
AAPC members shall maintain the highest standard of personal and professional conduct.
Members shall respect the rights of patients, clients, employers and all other colleagues.
Members shall use only legal and ethical means in all professional dealings and shall refuse to
cooperate with, or condone by silence, the actions of those who engage in fraudulent, deceptive
or illegal acts.
Members shall respect and adhere to the laws and regulations of the land and uphold the mission
statement of the AAPC.
Members shall pursue excellence through continuing education in all areas applicable to their
profession.
Members shall strive to maintain and enhance the dignity, status, competence and standards of
coding for professional services.
Members shall not exploit professional relationships with patients, employees, clients or
employers for personal gain.
Above all else we will commit to recognizing the intrinsic worth of each member.
This code of ethical standards for members of the AAPC strives to promote and maintain the
highest standard of professional service and conduct among its members. Adherence to these
standards assures public confidence in the integrity and service of professional coders who are
members of the AAPC.
Failure to adhere to these standards, as determined by AAPC, will result in the loss of credentials
and membership with the American Academy of Professional Coders.
4
AHIMA (AMERICAN HEALTH INFORMATION MANAGEMENT ASSOCIATION)
CERTIFIED CODING SPECIALIST CERTIFICATION (CCS)
CCSs are skilled in classifying medical data from patient records, generally in a hospital setting.
These coding practitioners:
Review patients’ records and assign numeric codes for each diagnosis and procedure
Possess expertise in the ICD-9-CM and CPT coding systems
Are knowledgeable about medical terminology, disease processes, and pharmacology.
Different facilities and institutions make use of a CCSs' skills:
Hospitals and medical providers take the coded data created by CCSs to insurance
companies—or to the government in the case of Medicare and Medicaid recipients—for
reimbursement of expenses
Researchers and public health officials also use this data to monitor patterns and
explore new interventions
Coding accuracy is highly important to healthcare organizations, and has an impact on
revenues and describing health outcomes. In fact, certification has become an implicit industry
standard. Accordingly, the CCS credential demonstrates a practitioner's tested data quality and
integrity skills, and mastery of coding proficiency. Professionals experienced in coding inpatient
and outpatient records should consider obtaining this certification.
5
AHIMA Code of Ethics (2004)Ethical Principles: The following ethical principles are based on the core values of the American Health Information Management Association and apply to all health information management professionals.
Health information management professionals:
I. Advocate, uphold and defend the individual's right to privacy and the doctrine of
confidentiality in the use and disclosure of information.
II. Put service and the health and welfare of persons before self-interest and conduct
themselves in the practice of the profession so as to bring honor to themselves, their
peers, and to the health information management profession.
III. Preserve, protect, and secure personal health information in any form or medium and
hold in the highest regard the contents of the records and other information of a
confidential nature, taking into account the applicable statutes and regulations.
IV. Refuse to participate in or conceal unethical practices or procedures.
V. Advance health information management knowledge and practice through continuing
education, research, publications, and presentations.
VI. Recruit and mentor students, peers and colleagues to develop and strengthen
professional workforce.
VII. Represent the profession accurately to the public.
VIII. Perform honorably health information management association responsibilities, either
appointed or elected, and preserve the confidentiality of any privileged information
made known in any official capacity.
IX. State truthfully and accurately their credentials, professional education, and
experiences.
X. Facilitate interdisciplinary collaboration in situations supporting health information
practice.
XI. Respect the inherent dignity and worth of every person.
6
7
INTERNSHIP INFORMATION
During the internship phase of training, the student will experience various aspects of working in
the insurance/coding field. The internship will provide the student with the opportunity to
experience and participate in the duties of a medical coder in a working environment. Areas
such as abstracting from medical records, CPT-4 and ICD-9-CM coding schemes (and updates)
will also be used. Introduction to ICD-10 will also be discussed. Other aspects of medical
coding and billing will be experienced. Experienced coding personnel provide the instruction.
During the internship phase of training, the student may use a virtual-based internship in place
of or in addition to a medical office setting. The student will utilize operative reports,
reimbursements, and filing claims.
The student will be responsible for completing the packet which includes case studies, claims,
financial reports, aging reports, primary and secondary claims/reimbursements, and appealing
claims as listed in the curriculum.
Students are required to perform 90 hours either in the office setting or the virtual lab setting or
a combination.
To be eligible for Internship, the student must have completed the following criterion:
1. Must have successfully completed the following courses:
a. Medical Terminology
b. Medical Office Procedures
c. Medical Business Operations
d. Medical Billing and Insurance Procedures
e. ICD-9-CM coding
f. CPT coding
g. Anatomy & Physiology 1 and 2
h. Pathophysiology and Pharmacology
i. Program Review
2. Students must have prearranged reliable transportation.
3. Student must be able to spend a minimum of 10 hours per week for 8-10 weeks at the
Internship site for a total of 90 hours in order to receive credit for the class.
8
DRESS CODE POLICYAppropriate dress standards have been established in order to present and maintain, at all
times, a professional appearance to patients, employees and visitors. The standards allow for
comfortable performance of duties.
All MBIC students are expected to keep themselves neat, clean and well groomed at all times.
The appearance of a Herzing University student is an important part of public relations.
Anyone not conforming to this policy will be appropriately counseled and may face disciplinary
action. The only exception is at the recommendation of the internship site.
o ID Badge: Identification badge is to be worn at all times above the waist, with
name visible.
o Hair: Should have a clean and neat appearance. Facial hair must be clean,
neat and well groomed.
o Headwear: Religious head covers may be worn; baseball-type caps are
inappropriate.
o Jewelry: Should be appropriate to professional wear and not present a safety
hazard when working with patients or equipment. Body Piercing should be
modest and professional. Most clinics and doctor offices do not allow for piercing
other than earlobe piercing.
o Uniforms: MBIC students are expected to wear a Herzing University polo shirt
with dress slacks. The polo shirt and slacks must be clean, pressed, no stains.
If a student is out of uniform he/she will be sent home.
o Footwear: Professional; no flip flops, heels over 2 ½ inches, or dirty shoes will
be allowed. Sandals may be worn in the summer and must be in good taste—
professional in appearance (unless otherwise noted by the site).
o Grooming: Fragrances: Do not wear any perfume or cologne it may cause
allergic reactions.
o Tattoos and Piercings: Cover all obvious tattoos and remove all facial piercing.
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MEDICAL BILLING AND INSURANCE CODING
INTERNSHIP CHECK LIST
DATE:____________________________
INSTRUCTOR:____________________________________
STUDENT:_______________________________________
The following items have been reviewed and/or completed with the above name student.
ITEM YES NOCourse SyllabusStudent PoliciesWeekly Status Reports (one per week)Mid Term EvaluationFinal EvaluationStudent Externship EvaluationStudent Site EvaluationThank you letterWork Experience Report
COMMENTS:_________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
Student Signature:________________________________________ Date:_______________
Instructor Signature:______________________________________ Date:_______________
Student is assigned at:_________________________________________________________
10
MEDICAL BILLING AND INSURANCE CODING INTERNSHIP STUDENT POLICIES
GENERAL
Please remember that you are now a professional. You are a representative of the university. Your actions not only are a reflection of your character, but of the university as well. Herzing University is striving to supply highly qualified persons in the medical business sector.
The student is expected to follow the dress code as determined by the University or the Site. The ID must be worn. You are expected to conduct yourself as a professional at all times.
REPORTING TO THE SITE
Your working hours will be determined between you (the student) and the facility contact where you will be completing your internship. Failure to adhere to the set schedule may result in failure of the internship.
SICK TIME OR ABSENCES
Regular attendance is expected. If you are unable to report to your internship site, you must call your site first then call your instructor. You are required to bring documentation for the absence to your instructor the next business day. You will also be required to make up the time missed.
The student is required to obtain 90 hours; 10+ hours per week.
REMOVAL FROM THE INTERNSHIP SITE
The internship site has the right to request the student’s removal from their facility if they feel the conduct of performance is not within their standards. The university will not interfere in this decision but will investigate thoroughly. Depending on the outcome of this investigation, reassignment may be considered but is not guaranteed.
Internship Site
The student will follow the policies and regulations set forth by the internship site.
The internship site has the sole responsibility of the patient care. At no time are you to provide patient care. You are there to observe and learn the coding and insurance practices.
If at any time you are uncomfortable with a situation or have a problem you need to discuss, please call your instructor. We are here to make this a worthwhile learning experience for you
HIPAA regulations require that healthcare employees be held accountable for using or disclosing patient health information appropriately. You will encounter personal medical information during your internship experience. Federal and State privacy laws prohibit you from sharing any patient’s medical information. What you may see and/or hear in the course of your internship MUST BE KEPT CONFIDENTIAL. BREACH OF CONFIDENTIALITY IS GROUNDS FOR IMMEDIATE REMOVAL FROM THE EXTERNSHIP SITE AND POSSIBLY THE MBIC PROGRAM.
11
PRIOR TO INTERNSHIP/EXTERNSHIP
Student Name
Resume Mantoux Tb
CPR/FirstAid (Opt.)
BackgroundCheck
Drug Screen
Comments
DATE OF INTERNSHIP/EXTERNSHIP: __________________________________
SITE OF INTERNSHIP/EXTERNSHIP: ___________________________________
I, ____________________________________, have successfully completed the requirements listed above. I have presented a copy of my CPR/First Aid card, physical, and immunizations, including Tb and Hepatitis vaccines, to the program director. ______ (student initial)
I have completed the background check and drug screen. The background check does not demonstrate any felony violations and the drug screen is negative. ______ (student initial)
I understand that if any of the requirements are not completed prior to the start of the term I will not be eligible for externship/internship until next term. ______ (student initial)
I understand that the program director may assist me in securing an externship/internship site, but securing a site is ultimately my responsibility. If the program director secures a site and the student is removed from the site, the student is responsible for finding another site. ______ (student initial)
I understand that I must show up on time on my scheduled days. If I am unable to go to the site I will contact the site first and the program director next. I understand that I must make up the hours that were missed. Excessive absenteeism will result in failing the class and possible removal from the program. ______ (student initial)
I understand that I am required to submit my hours weekly to the program director. ______ (student initial)
I understand the midterm evaluation must be completed by the site and turned in to the program director after completing four weeks, and the final evaluation at the completion of week 8. I understand my final evaluation will be based on medical coding skills, ability to work well with others, enthusiasm, professionalism, grammar skills, and confidentially. I have been informed that I will not pass externship/internship until the evaluations are turned in to the program director and they indicate my work was average or above. ______ (student initial)
I understand that I am required to be present for Program Review at the scheduled times. If I am unable to be present due to externship/internship, I will make arrangements with the program director. I understand that failure to show for the class will result in an “F” and I will not graduate until this class has been successfully completed. ______ (student initial)
I acknowledge that I have read, understand, agree, and have successfully fulfilled all statements listed above. _____________________________________________________________________________________Student Signature Date
12
______________________________________________________________________________________________________ Print Student Name
13
Week 1 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
14
Week 2 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
15
Week 3 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:__________
Internship Site:_______________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
16
Week 4 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
17
Week 5 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
18
Week 6 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
19
Week 7 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:_______________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
20
Week 8 Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
21
Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
22
Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
23
Weekly Status Report for MBIC Internship
Student Name:____________________________________________ Student ID:___________
Internship Site:________________________________________________________________
Date Time Total hoursMonday
Tuesday
Wednesday
Thursday
Friday
Saturday
Total hours for the week
THIS MUST BE VERIFIED BY THE SITE SUPERVISOR
Supervisor signature:________________________________________________________
To be filled out by the student:
Duties performed this week:
What did you learn this week?
Do you have any questions or concerns regarding your training?
24
HERZING UNIVERSITY MEDICAL INTERNSHIP 4 WEEK (90/180) EVALUATION – MEDICAL BILLING & INSURANCE CODING
Student Name_________________________________________________________
Name of Internship site__________________________________________________
Internship Supervisor___________________________________________________
Internship Dates (beginning and ending) _____________________________________
We do not expect the student to be exposed to every item on the evaluation form. We would appreciate your introducing them to as much as possible.
Please evaluate the student’s performance and knowledge by indicating the quality of their work. Please circle a number 1-5 for each objective. If you do not feel you can evaluate a specific task, just indicate N/A for not applicable. There is room for comments after each question. We would appreciate any comments or suggestions (positive and negative) that you can provide us pertaining to the student’s performance. On any skill you feel the student’s performance was below what was expected, please provide a comment in order that we may help to improve the student in that area.
RATING SCALE:
1 NEEDS IMPROVEMENT Student performance in this area was not acceptable and needs improvement
2 POOR Student’s work in this area is below average3 FAIR Student’s work in this area was average4 GOOD Student’s work in this area was slightly above average5 EXCELLENT Student’s work in this area exceeded expectations
The student demonstrated knowledge of medical terminology.
1 2 3 4 5
The student demonstrated knowledge of anatomy and physiology.
1 2 3 4 5
The student demonstrated knowledge of diseases, disorders, and diagnoses of the human body.
1 2 3 4 5
The student demonstrated knowledge of various treatments, procedures, and prognoses of the human body.
1 2 3 4 5
25
The student demonstrated proficiency in CPT and ICD-9-CM coding procedures used in your facility.
1 2 3 4 5
The student demonstrated an ability to perform the following medical office procedures: Properly answer phones.
1 2 3 4 5
Prepare and maintain patient records.
1 2 3 4 5
Utilize the computer software effectively.
1 2 3 4 5
The student demonstrated an ability to use oral and/or written communication skills to interact effectively with patients and coworkers.
1 2 3 4 5
The student demonstrated proficiency in completion of insurance claim forms.
1 2 3 4 5
The student demonstrated professional, responsible, and conscientious habits. Student worked to their best ability, took pride in the quality of his/her work, was aware of work to be done, worked well without supervision, willing to perform any task assigned, welcomed suggestions, and was dependable and responsible.
1 2 3 4 5
Integrity: the student followed moral and ethical guidelines, showed respect toward others, was honest, and kept confidential information to her/himself.
1 2 3 4 5
Appearance: the student’s appearance was appropriate for your office.
1 2 3 4 5
The student was willing to learn and has a “can do” attitude.
1 2 3 4 5
The student appeared to enjoy his/her work.
1 2 3 4 5
26
HERZING UNIVERSITY MEDICAL INTERNSHIP 8 WEEK (180/180) EVALUATION – MEDICAL BILLING & INSURANCE CODING
Student Name_________________________________________________________
Name of Internship site__________________________________________________
Internship Supervisor___________________________________________________
Internship Dates (beginning and ending) _____________________________________
We do not expect the student to be exposed to every item on the evaluation form. We would appreciate your introducing them to as much as possible.
Please evaluate the student’s performance and knowledge by indicating the quality of their work. Please circle a number 1-5 for each objective. If you do not feel you can evaluate a specific task, just indicate N/A for not applicable. There is room for comments after each question. We would appreciate any comments or suggestions (positive and negative) that you can provide us pertaining to the student’s performance. On any skill you feel the student’s performance was below what was expected, please provide a comment in order that we may help to improve the student in that area.
RATING SCALE:
1 NEEDS IMPROVEMENT Student performance in this area was not acceptable and needs improvement
2 POOR Student’s work in this area is below average3 FAIR Student’s work in this area was average4 GOOD Student’s work in this area was slightly above average5 EXCELLENT Student’s work in this area exceeded expectations
The student demonstrated knowledge of medical terminology.
1 2 3 4 5
The student demonstrated knowledge of anatomy and physiology.
1 2 3 4 5
The student demonstrated knowledge of diseases, disorders, and diagnoses of the human body.
1 2 3 4 5
The student demonstrated knowledge of various treatments, procedures, and prognoses of the human body.
1 2 3 4 5
27
The student demonstrated proficiency in CPT and ICD-9-CM coding procedures used in your facility.
1 2 3 4 5
The student demonstrated an ability to perform the following medical office procedures: Properly answer phones.
1 2 3 4 5
Prepare and maintain patient records.
1 2 3 4 5
Utilize the computer software effectively.
1 2 3 4 5
The student demonstrated an ability to use oral and/or written communication skills to interact effectively with patients and coworkers.
1 2 3 4 5
The student demonstrated proficiency in completion of insurance claim forms.
1 2 3 4 5
The student demonstrated professional, responsible, and conscientious habits. Student worked to their best ability, took pride in the quality of his/her work, was aware of work to be done, worked well without supervision, willing to perform any task assigned, welcomed suggestions, and was dependable and responsible.
1 2 3 4 5
Integrity: the student followed moral and ethical guidelines, showed respect toward others, was honest, and kept confidential information to her/himself.
1 2 3 4 5
Appearance: the student’s appearance was appropriate for your office.
1 2 3 4 5
The student was willing to learn and has a “can do” attitude.
1 2 3 4 5
The student appeared to enjoy his/her work.
1 2 3 4 5
28
As part of the student’s requirements, several General Education courses are required: Communications, Mathematics, Social Sciences, and Humanities. To help determine and evaluate whether the goals of the General Education Department were met, we would appreciate your evaluation of your student in the following areas.
Rate 1-5 with 1 being the lowest and 5 being the highest.
The student demonstrated ability to:
Write clearly in standard English 1 2 3 4 5Speak clearly in standard English 1 2 3 4 5Listen and understand spoken messages 1 2 3 4 5Read and understand what was read 1 2 3 4 5Apply analytical thinking to approach problem solving 1 2 3 4 5Work well with people of various ages, races, and backgrounds 1 2 3 4 5Find and use information 1 2 3 4 5
If the student’s performance is below average, please provide an explanation so we can coach the student.
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
___________________________________________________________________________
Additional comments:
____________________________________________________________________________
____________________________________________________________________________
____________________________________________________________________________
29
HERZING UNIVERSITY MEDICAL INTERNSHIPSITE EVALUATION – MEDICAL BILLING & INSURANCE CODING
Student__________________________________________ Student ID_________________
Site _______________________________________________________________________
Site Supervisor and Title _______________________________________________________
Good Average Poor N/AInterest of management in training programWillingness of site supervisor to helpWillingness of coworkers to helpWillingness to work around school scheduleOpportunity to use CPT coding skillsOpportunity to use ICD-9-CM coding skillsOpportunity to deal directly with patients or clients utilizing oral communication skillsOpportunity to learn or enhance skillsOpportunity to ask questionsOpportunity for a variety of work experienceOverall appearance of work environmentEmployment opportunity
If given the opportunity, would you want to work at this site?
OVERALL EVALUATION OF SITE:
STUDENT SIGNATURE____________________________________ DATE__________________
30
Student Internship Evaluation – MBIC
Name ____________________________________________ Student ID ________________
Site _____________________________________________
Site Supervisor(s) and Title _____________________________________________________
1. What skills did you acquire on internship?
2. What learned skills do you feel you were given the opportunity to use?
3. What was the single most helpful part of the internship program?
4. At the site, what skills did you observe that you would like to acquire?
5. What are your plans for acquiring these skills?
6. How has the internship influenced your career planning? Has the internship experience reinforced goals or changed your goals?
7. What in the internship program needs improvement? (Site or Classroom)
31