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Hello! / July 2010 © 2010 TBWA\Group Wednesday, 4 August 2010

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http://www.cradlecoast.com/documents/CharlesClapshaw.pdf

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Hello!/ July 2010

© 2010 TBWA\GroupWednesday, 4 August 2010

why am I here?why digital?Text

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why am I here?

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why digital?

more than 50% of US travellers share hotel information via social media sites

Australia is the second largest smartphone market in the world

all data from eMarketer July 2010

Google purchases ITA for $700M

43% of females do all their travel research online

New Zealand briefs 100% of its inbound marketing online ONLY

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DIGITAL TRENDSpredictions & solutions

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I don’t know the future

and there areno digital experts

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or Connecting with Your Customers

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lets use a tool called DISRUPTION

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how can we predict the future?

existing conventions: what has the past said?

vision: where do we want to go?

disruption: a new road to get there...

1.

2.

3.

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1.Wednesday, 4 August 2010

01:49:38

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Userbility (UX) has not been a key focus.

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the 300% button

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00:00:18

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Past methods have been interruptive, not collaborative.

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00:00:15

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Solutions have been driven by devices and technology.

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2.Wednesday, 4 August 2010

Our future vision is focussed on connecting with the consumer.How can we do that?

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PARTNERSHIPSFISH WHERE THE FISH ARE

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But for them to participate, it must be on their terms...

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UCDWednesday, 4 August 2010

UCmWednesday, 4 August 2010

THE USER

core idea

technology

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advanced common sense ™

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how do you get your team to follow this advanced commonsense™

create incentives

will lose relevance

support provide training

Won’t

Will

Can Can’t

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3.Wednesday, 4 August 2010

how can we predict the future?

existing conventions: what has the past said?

vision: where do we want to go?

disruption: a new road to get there...

1.

2.

3.

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online+

offline= 3

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gimmesocial media

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whatabout the

eternal mobile promise?

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1 last point

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questionsWednesday, 4 August 2010

http://awards.tequila.com.au/top10/

finWednesday, 4 August 2010