HTC DataMgmtAnalyticsCapabilities

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Reaching out… through IT ®

HTC’s Data Management & Analytics Capabilities


Agenda

Corporate Overview1

Data Management & Analytics Capabilities2

Case Studies3


Corporate Overview


HTC is a leading global provider of IT and IT- Enabled Solutions

Founded in 1990 Global Headquarters in Troy, MI Global Delivery centers

Chennai & Hyderabad, India Troy, MI Penang & Kuala Lumpur, Malaysia

Acquired CareTech Solutions in 2014 7800+ Employees Minority Business Enterprise

HTC Fast Facts

Delivering Business Value while managing Quality, Risks and Costs

SEI-CMM Level 5 ISO 9001:2008 ISO 27001:2013World Headquarters - Troy, MI


HTC’s Global Presence

HTC’s global facilities span about 2 million sq. ft. with theflexibility to rapidly expand on demand

Minneapolis TorontoTroyMilwaukee

BloomingtonNew York

New JerseyAtlantaSan Francisco

Dallas

Stockholm

LondonBrussels

CologneBudapest

Dubai, SharjahMumbaiBangalore

HyderabadChennaiPenang

Singapore

SeoulShanghai

Hong Kong

HanoiKuala Lumpur

SydneyMelbourne

Headquarters - Troy, Michigan

Operating Presence

Delivery Centers - Chennai & Hyderabad, India and Kuala Lumpur & Penang, Malaysia

Delhi NCR

Jakarta


HTC Facilities and Delivery Centers

IT Delivery CenterHyderabad, India

APAC HQ - Chennai, India

BPO Campus, Chennai, India

Highly Secure Delivery Centers designed to serve as backups for each other for high availability and disaster recovery

IT Delivery Center Chennai, India


HTC Centers of Excellence

ERPADM ECM / BPM

Data Management& Analytics

Mobility

Application DevelopmentMaintenance and SupportApplication ReengineeringTesting

Process AutomationDigital Asset ManagementCase Management

Mobile FirstADM

Native, Hybrid, WebIntegration Middleware and BackendWebMorph, RoboTest, SmartSync

SAPeBAPOracleKuali

Data ManagementData ModellingMeta DataData QualityETLReports & Visualization

Big Data

RIMS

Server AdminData Center OperationsDBAPackage DistributionDesktop SupportNetwork Operations Center Virtualization

BPO

Publishing Support

Accounting Support

Service Helpdesk

CRM

SalesforceSAP CRMMicrosoft DynamicsSugarCRM


HTC Partnerships

HTC works with the best of the breed alliance partners to deliver business solutions that meet the business challenges of customers.

http://www.microstrategy.com/


Banking and Financial Services

Partial List of HTC’s Valued Global Customers

Media & Publishing

Auto & Manufacturing

Others

Healthcare

Insurance


Value Proposition

Partnership approach and cultural

compatibility foster long term

relationships

Proven domain and technical expertise

End-to-end IT and IT-enabled

services

Value conscious service provider

A mature and stable player in the industry

Consistent quality and innovation in

deliveryLocal provider with Global capabilities


Data Management & Analytics Capabilities


Information Technology Infrastructure

Data ArchitectureStructured Data Unstructured Data

Data Governance

Master Data Management

Enterprise Data

Integration

Business Intelligence &

Analytics

Data Security

ManagementBig Data Data Quality

ManagementMetadata

ManagementContent

Management

Data Strategy & Management

Data Management Practice


Data Management and Analytics CoE – Competency

Master Data Management Data Modeling Data Integration Data Quality Data Governance Data Masking and

Scrubbing Data Fabrication Data Migration Database Administration Analytics Data Visualization

Service Offerings

Informatica

IBM -InfoSphere, Netezza, Cognos, DataStage, DB2

MarkLogic Teradata SAP NetWeaver SAP HANA Hadoop, Hortonworks,

MapR Talend SSIS, SSRS MicroStrategy QlikView, Tableau WebFOCUS SAS R Analytics

Tools

Data Strategists Data Architects Data Administrators Data Quality Analysts Data Analysts DBAs Performance Engineers ETL Developers Data Access Developers Test Designers Testers

People

Retail

Automotive & Manufacturing

Logistics

Media & Publishing

Government

Education

Banking & Financial

Insurance

Healthcare


DW and BI / Analytics Framework

Browsers Mobile DevicesTe

chni

cal a

nd B

usin

ess

Met

adat

a La

yer

Data Sources

Data Integration Layer

Presentation Layer: Reports, Scorecards, Dashboard

Legacy applications

Staging

Data Warehouse System: ROLAP, MOLAP, HOLAP Data marts

EDW

Web applications

ETL

Security Layer

Analytics Layer

Real Time Applications

ERPs XML, Excel DocumentsMDM

Big Data

Social/Extrenal

DQ RulesELT

MPP


HTC BI & Analytics Service Offerings

Consulting Services• Roadmap and Strategy

Formulation• Architecture Assessment• Need & Readiness

Assessment• Tool & Technology

Assessment• Data Warehouse Evaluation

and Performance Optimization

• User Satisfaction Evaluation

Data Warehousing (DW)• DW Requirements Gathering

and Planning• Logical and Physical

Architecture• Data Modelling• Data Aggregation• Data Profiling / Cleansing• Data Mapping• Database Tuning• ETL/ELT Design and

Implementation

Business Intelligence• BI Tools Evaluation Services• Rapid Prototype Development• Data Mining• OLAP Solutions• BI Platforms and Package

Implementation• End-to-end Mobile BI

Implementation

Big Data Analytics• Business Case Development• Readiness Assessment• Strategy & Roadmap• Big Data Platforms

Implementation• Pilots/POC Services• Support Services• Training Services

Business Analytics• Data Requirements Analysis• Mapping Business Objectives• Business Rules and Analytics

Integration• Solution & Tool Deployment• Predictive Analytics• Descriptive Analytics• Web Analytics• Forecasting and Optimization

Support & Maintenance• Monitoring and Audit• Helpdesk Support• Performance Tuning• Database Migration and

Retirement Services• Upgradation Services• Education & Training


Business Intelligence

Approach• Road map and Strategy Formulation• Architecture Assessment• Need & Readiness Assessment• Tool & Technology Assessment• User Satisfaction Evaluation• Rapid Prototype Development• OLAP Solutions• BI Platforms and Package Implementation• End-to-end Mobile BI Implementation• Visual Data Exploration • Data Mining • Self Service

Technologies• MicroStrategy• QlikView• Tableau • Jasper/Pentaho• Cognos• WebFOCUS• Microsoft BI• OBIEE• SAP BI


Analytics

Approach• Data Requirements Analysis• Mapping Business Objectives• Business Rules and Analytics Integration• Solution and Tool Deployment• Predictive Analytics• Descriptive Analytics• Web Analytics• Forecasting and Optimization

Technologies• SAS• R Analytics• SPSS• SAP Infinite Insights (KXEN)• MatLab


Mobile BI / Analytics

Approach• Design extensible Dashboards and

Reports for mobile devices • Leverage mobile sensors and identity data

to personalize the content• Optimize the performance for “any time

any where” instant access • Secure the data • Complete the data lifecycle by allowing

updates

Technologies• MicroStrategy• Roambi• iDashboards• SAP / SUP • WebFOCUS Mobile• IBM Worklight • HTC proprietary frameworks


Case Studies


Partial List of BI/DW Projects

Customer Industry Engagement/Project SummaryImperial Marketing

Retail / Marketing Implemented MicroStrategy BI solution to replace the existing Japsersoft solution

Moved all the business logic calculations to BI layer as against Stored Procedures, which were difficult to maintain

Developed dashboards for mobile and web applications

Fortune 100 Insurance and Banking Company

Insurance Dedicated BI/DW center at HTC’s offshore delivery center. Partial List of projects executed include: Development of Federated Data Warehouse Migration of Federated Data Warehouse Sales Funnel Analysis Cross Access Reporting Tool

Dun and Bradstreet

Financial Services SSAS Performance Tuning



Customer Industry Engagement/Project Summary

OLAM Trading Standardization of IT applications across the enterprise and analytical reporting using SAP BI SAP BI Reports in Financial (Budget) Accounting, Inventory,

Controlling and Profitability, Customer, and Sales were implemented iteratively

Developed ETL objects and custom reports

Proton Automotive and Manufacturing

Performance Management and Decision Support System. The scope of the project was to provide Prototyping and Modelling Data mapping, transformation and loading Building custom views using Apps Builder Excel Custom Reports using templates

TI India Manufacturing

Develop an enterprise dashboard to analyze the KPI’s across three dimensions: Time, Geography, Product

Geographical analysis integrated with India Maps using Google plugin

Maintenance and operational support



Customer Industry Engagement/Project Summary

SUSSAN Retail Designed and developed reports to facilitate buying decisions to improve procurement decision making. Developed session specific reports using SQL Server

Reporting Services (SSRS) tool Reports generated using different criteria such as season,

country, merchandize level (business, domain, and department) and buyer

Meijer Retail Established dedicated BI center at HTC’s offshore delivery center. Partial List of projects executed include: Creation of Corporate Dashboard to get 3600 view of the

enterprise Marketing Analysis for identifying customer buying pattern Merchandising Planning to analyze SKU level performance Vendor Performance Management to manage supply

disruptions Sales Analysis to analyze corporate sales trends and patterns ETL Services Retail Store Business Intelligence Vendor Contribution data


Federated Data Warehouse

Benefits ‘A Single Version’ of customer data Streamlined business process Estimate customer profitability,

lifetime value Facilitate affinity analysis Better Insight on customer buying

behavior

Technology Cognos, Business Objects,

Informatica Mainframe tools - Geneva, BMC

Load Plus and SyncSort Utility FINALIST, Ascential’s Integrity,

Discovery, GeoCode

Fortune 100 Insurance & Banking Company

Business Challenges Data residing in disparate systems Prolonged claims settlement process Inability to profile customers by

profitability Lost up-sell & cross-sell opportunities Provide customer centric view to

design better insurance products

Scope Develop a customer centric Federated

Data Warehouse

Solution Data Sources: Insurance (home, auto,

life & health), banking & mutual funds Data Warehouse

Standardize name and address De-duplication Centralized repository for customer data

Reporting Adhoc and dynamic reporting capability


Cross Selling - Enabled by 360 Degree View of the Customer

Business Context The existing client systems were not

designed to provide them with real time information about their customers for capitalising on cross-selling opportunities

There were multiple disparate policy and claims systems i.e. there was no golden record or single version of truth of customer data (e.g. different systems for Personal and Commercial lines for Auto, Personal and Business for Health policies)

Solution Implemented a system of record for

customer data enabling the client representatives to Provide a higher degree of personalised

service to their customers Offer additional products and services that

would benefit their customers

Phase 1 The customer data from various systems

was consolidated into a common data model

Phase 2 Products and services used by the

customer were linked into the common data model Empowered client representatives to cross

sell e.g. a customer with a multi-car garage home had insured only one car and had not insured the home at all

Benefits Enabled Cross Selling by helping the

client to get a 360 degree view of their customers

Fortune 100 Banking & Insurance Company


SSRS Reports Development

Scope BI reporting solution to be in SSRS

environment Create new Claims reports from the

Guidewire based claims system and convert some of the existing Crystal Report reports to SSRS

Build and test 49 BI reports using SSRS reporting software

Reports created using Crystal to be converted into SSRS

Source data is from a Guidewire based Claims system

Solution Customer provided brief requirements

and sample layouts for the development of the reporting system

HTC performed the following activities: Created and verified detailed requirements Built, verified and updated the layouts of

each and every report Developed and Unit tested the reports

using SSRS technology Performed detailed testing for all the

reports delivered that included layout, data, & SQL standards

Benefits Information at a glance Reports in latest technology Cost effectiveness through onsite-

offshore leverage

Technology SSRS 2012


Data Archival Platform

Business Challenges Recent acquisitions required the

customer to sunset legacy applications Need for a solution to retrieve data from

retired applications for regulatory compliance

Scope Set up a Data Archival system to sunset

policy/claims applications (Titan, Tropics and Wamic)

Solution Created a common data model for

retrieving data from retired applications Created and tested ETL using SSIS for all

databases in multiple stages Migrated data and verified data integrity Created reports using Business Objects

(BO) for all application needs

Technology MS SQL Server, SSIS, BO

Benefits Enhanced customer experience from

using a single interface for all applications

Savings from sunset of applications Faster report performance due to

improved schema and data consolidation

Created a platform that would serve the future archival needs


Procurement Decision Making

Scope Design and development of sales summary

reports to facilitate buying decisions

Solution Developed session specific reports using SQL

Server Reporting Services (SSRS) tool SSRS used to design, develop, test, and

deploy reports SSRS integrated to ASP.NET for providing

web feature to application Reports generated using different criteria such

as season, country, merchandize level (business, domain, and department) and buyer

Application provided export of reports in Spread Sheet, Word Processor, and PDF formats

Report generated include: Style Summary Spend Status Summary Margin Summary Class Analysis Color Analysis Price Point Analysis Store Analysis and Supplier Analysis

Benefits Information at a Glance Improved decision making Improved supply and demand alignment

Technologies SQL Server Analysis Services (SSAS) SQL Server Reporting Services (SSRS) ASP.NET


SSRS Reports Development

Scope Development of SSRS reports for Vendor Management, Supply Chain

Management, Point of Sale (POS), and HR areas

Services Requirements gathering and prototype preparation Creation of stored procedures Publishing of reports to development server for verification Verification of reports for data binding, look and feel at runtime and while printing Movement of data source for certification Production deployment Support and maintenance

Technology Visual Studio 2010 Team foundation Server 2010 SQL Server 2008 R2


SSRS Reporting and BI Support Services

Scope Production Support System enhancements and

maintenance (Cubes, SSAS, SSIS Packages, Reports)

Cube and ETL Package development Monitoring and troubleshooting Job

failures Performance Optimization Data analysis and validation SSRS Reports

Design and develop various analytical reports for Dashboards

Maintain 200+ SSRS reports Manage Subscriptions for Report Delivery

Solution Highlights Provided innovative solution by

developing BI Production Insight cube to monitor all BI activities

Keeping all environments up and running with minimal downtime

95% of cube and job failures are addressed within 10-30 minutes to ensure business continuity

Created new audit reports for data analysis

Benefits Improved business continuity Cost savings due to onsite-offshore

delivery model

Technology Microsoft BI (SSAS, SSRS, SSIS)


Data Management & Analytics

Business Context Growing volume of data Data residing at various transaction

databases Lack of central location and permanent

storage space for the various data Delayed decision making – Critical data

from a number of sources Need of insights from data

Scope Design and build DW for huge volume of

data residing in various transactional databases

Design and develop dashboards and analytics

Solution Designed Hadoop based solution that

integrates well with their OLTP databases and Analytical solution

Data extracted from 20+ Oracle Transaction Databases using SharePlex ETL and loaded in Operational Data Store (Hive on Hadoop)

Performed ELT using Hive QL to load and transform the data in the Data warehouse

Analytics solutions were used to generate the desired reports and insights for the business users

Technologies Database: Oracle Transaction Database ETL: SharePlex (changed from ELT to

ETL) Operational Data Store(ODS): Hive on

Hadoop ELT: HiveQL Data warehouse: Hive on Hadoop Analytics: MicroStrategy, R

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Thank You

World Headquarters

3270 West Big Beaver RoadTroy, MI 48084, U.S.APhone : 248.786.2500Fax : 248.786.2515Web : www.htcinc.com

HTC DataMgmtAnalyticsCapabilities

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