HSBCnet User Guide

User Guide

Managing HSBCnet Accounts

October 2015


Published: October 2015 i

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Published: October 2015 ii

Contents

Disclaimer ................................................................................................................................. i

About Managing HSBCnet Accounts .................................................................................... 1

Before you begin ............................................................................................................................... 1

Accessing the Account Management services .................................................................................. 1

Authentication ................................................................................................................................... 2

Managing HSBCnet accounts ................................................................................................ 3

Account signature limits ..................................................................................................... 3

Enquiring on signature limits ............................................................................................................. 4

Changing signature limits .................................................................................................................. 4

Copying signature limits .................................................................................................................... 7

Authorising signature limit changes ................................................................................................... 9

Account identification ....................................................................................................... 11

Account groups ................................................................................................................. 12

Account group options ..................................................................................................................... 13

Creating account groups ................................................................................................................. 13

Account Services Activity Log ............................................................................................. 16

Account Maintenance ...................................................................................................................... 16

Administration Reports ..................................................................................................... 17


Published: October 2015 1

About Managing HSBCnet Accounts

HSBCnet System Administrators and End Users have online access to a suite of administrative services

to manage accounts in their HSBCnet portfolio.

Before you begin

Before you can manage accounts in your company’s HSBCnet portfolio, you must be entitled to the

relevant account management services.

Accessing the Account Management services

You can access the account management services under the User and Account Management tab where

they are located by default. Use the Personalise feature to customise the arrangement of these

services to suit your specific needs. Refer to the Registration and Navigation user guide for detailed

information on how to personalise the service.

User and Account Management tab

To manage HSBCnet accounts, your System Administrator must entitle you with access to the following

services:

Account Management—allows the User to setup account signature limits, customise

account identification, and create account groups

Account Services Activity Log provides a record of companywide transactions by

account service

Administration Reports allows the User to generate and download reports providing

information on Users, Accounts and entitlements.



Company Management entitles System Administrators to maintain companywide

parameters of daily transaction limits for different payment types. Refer to the “Maintain

Daily Transaction limits for Payment” section in this guide.

User and Account Management tab and services

Authentication

Depending on your company’s HSBCnet agreement, Users can authenticate themselves with either a

Smart Card or Security Device. For more information, refer to the User Authentication guide or the

System Administration: User Management guide.

Your HSBCnet agreement with the Bank defines your HSBCnet profile as either Sole Administrative

Control or Dual Administrative Control.

For Sole Administrative Control, all account management functions are processed

immediately

For Dual Administrative Control, all account management functions require a second

appropriately entitled user’s approval.



Managing HSBCnet accounts

This section describes Account Management functions available to maintain your company accounts

online.

Account Management service

Account signature limits

Use Maintain Signature Limits to assign account-level signature limits for your company. The Account

summary lists accounts by country. To maintain a signature limit, make a selection.

Enquire – view signature limits for the selected account

Change – change signature limits for the selected account

Copy to – copy signature limits from the selected account to another account

Signature Limit Account summary

Note: An asterisk means the account has not yet been set up with signature limits. Payments are not

permitted until an account is set up. Such accounts marked with an asterisk only offer the Change

option.



User-level payment authorisation limits and signature group assignments also need to be defined for

individual Users. For more information, refer to the section, Entitling Users to Services in the System

Administration – User Entitlement User Guide.

Enquiring on signature limits

From the View - Maintain Signature Limits page, review the account information and signature limits for

the selected account.

Signature Limit enquiry

Changing signature limits

1. Use Maintain Signature Limits to control the level of authorisation on accounts. Choose the Change

option under the Action column to modify the existing signature limits.

2. Define Authorisation details: You can set the authorisation sequence ( any order or in a specific

order), define authorisation limits for each or all payment types and assign signature groups.

Choose Continue to proceed.



Define authorisation details

Note: Signature groups are assigned individually to Users when giving them access to Authorising

Transactions entitlement during their entitlement process.

3. Review and Submit: Review the changes you have just made and if correct, choose Confirm to

proceed.



Review and Submit



4. An acknowledgement confirms the submission. Choose Close when finished. This change is

pending approval by another authorised System Administrator.

Acknowledgement

Copying signature limits

From Copy Signature Limits, you can copy the signature limits defined in the account to one or more

other accounts on your HSBCnet profile.

1. Use Maintain Signature Limits to control the level of authorisation on accounts. Choose the Copy to

option under the Action column to modify the existing signature limits.

2. Define copy settings: Select the check boxes for desired settings you wish to copy from.



Copy Signature Limits

3. Search: Select Search to select the accounts to copy the signature limit settings to.

4. Account selection: Select the accounts to copy settings to and choose Confirm.

Select accounts

.

5. Review and Confirm: review the copy settings and choose Confirm to proceed.



Copy Signature Limits – summary of changes

6. An acknowledgement confirms the submission. Choose Close when finished. This change is

pending approval by another authorised System Administrator.

Acknowledgement

Authorising signature limit changes

If your HSBCnet profile is set for Dual Administrative Control, signature limit changes will require

authorisation. For Sole Administrative Control profiles, the Account Signature Limit requires no further

approvals.



From Account Management, select the number under the “Pending authorisation” column next to

“Maintain Signature Limits”. The Pending Authorisation summary page appears.

Account Management service—Dual Administrative Control

Note: Pending items are held in the queue for further action.

Before authorisation, we recommend that approvers review the change details by selecting the activity

date/time link. From the Pending Authorisation summary page, you can choose to authorise or reject a

request by using the action arrow options.

Pending authorisation summary

Tip: Select activity date link to review proposed changes.

In Pending Authorisation—maintain signature limits page, choose Authorise to approve an item or

Reject to cancel the authorisation. An acknowledgement confirms your action.



Current and proposed changes

Account identification

Use Maintain Account Identification to customise account titles and account numbers.

From Account Management, select Maintain Account Identification. The list displays available

accounts.

7. Enter new title and number in consecutive boxes on named account row.

8. Select Submit to process information. An acknowledgement confirms your action.

Note: Customised account IDs and numbers are viewed by all Users in your company. These changes

to account IDs and names do not require authorisation.



Maintain Account Identification

Account groups

Use Maintain Account Groups to customise account lists that appear in HSBCnet services. The Account

Group feature provides groupings of accounts that you select. This feature makes banking faster for

companies that have numerous accounts or accounts in many regions.

You can organise your accounts into a range of account groupings to suit your day-to-day operations.

You can organise Account Groups by function, department, location or other hierarchical grouping

according to your business needs.

Users can work efficiently by selecting a group of accounts when performing enquiries or making

payments. Users can switch between account groups as needed. Entitled accounts not assigned to an

Account Group are displayed under the category All Accounts.

The Account Groups function is available in the following services:

Balance and Transaction Reporting

Bill Payments

Create Payment Instruction and Authorisation Summary

Time Deposits

User Management Service

Account Management Service



Account group options

To maintain your company’s account groups, select Maintain Account Groups. The Account Group

Summary page appears.

Account Group Summary

To maintain account groups, select an action.

Enquire – view accounts and Users that belong to the selected group

Change – modify accounts and Users that belong to the selected group

Delete – delete an account group

Create new account group – include accounts and Users that belong to the new group

Select account groups – shows account group numbers and usernames. These groups

can be applied to your services

Creating account groups

You must be entitled to Maintain Account Groups to use Create New Account Group option to create

account groups for your company.

Use Name and Filtering form to define account group name and filtering criteria by:

Account group name

Institution by country to associate with new account group

Currency to associate with new account group



Named account group

Use Account Selection form to add selected accounts to new account group.

Account group numbers

Use User Selection form to give selected Users access to new account group. This option entitles

Users to the new account group only, not to individual accounts within the account group. Users must

still be entitled to the individual accounts in the account group. After selecting the desired Users, select

Continue to proceed.



User Selection

Use Submit tab to review account group information. Submit the account group for bank processing. An

acknowledgement confirms your action.

Confirm Account and User Selections

Note: For companies with Dual Administrative Control, creation of new account groups needs to be

authorised by another User before they are available.



Account Services Activity Log

You can use the Account Maintenance option under Account Services Activity Log service to expand the

view of transactions related to accounts. Account Services Activity Log entitles you to view activities

performed by all Users in the company for a period. Activities are categorised by activity type.

Account Maintenance

From the Account Services Activity Log service, enter an optional activity date. If date is blank, the

system assumes today as the activity date. Select Account Maintenance in Activity Type and select

Go.

Account Services Activity Log service

The Activity Log Summary shows an outline of each Account Signature Maintenance related activity for

the given date range. All actions that affect templates and instructions are time-stamped and may be

used for audit.

Activity Log Summary for Account Management

Activity Log detail displays information for a selected account.



Activity Log detail for selected account

Administration Reports

The Administration Reports service allows you to generate and download reports providing information

on Users, Accounts and entitlements. These reports are available on-demand and in PDF, Excel or

CSV file formats and contain real time information.

Refer to the Administration Reports User Guide for more information on Administration Reports.

HSBCnet User Guide

Documents

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