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Staff Assistant II Date Revised: 08/01/2017 JOB DESCRIPTION Job title: Staff Assistant II Job Category: Non-Exempt PCLS: 50043 Salary Grade: C Summary Incumbents in the Staff Assistant II position perform a variety of administrative support and/or secretarial duties for a specified department or program. Distinguishing Characteristics The Staff Assistant II is distinguished from the Staff Assistant I in that incumbents in the II level are expected to possess the knowledge and experience to perform more complex and technical tasks. This classification may provide non-business support directly to faculty. Reporting and Supervisory Responsibilities This classification may train and guide less senior, hourly, and/or student employees. Typical Functions 1. Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, appointment scheduling, and other general duties as assigned. 2. Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies. 3. Greets and directs visitors. 4. Sorts, screens, and distributes incoming and outgoing mail. 5. Composes and word-processes various standard documents, correspondence and reports. 6. May update website content. 1
Transcript of hr.usu.edu Assistant... · Web viewComposes and word-processes various standard documents,...
Staff Assistant II
Date Revised: 08/01/2017
JOB DESCRIPTION
Job title: Staff Assistant II
Job Category: Non-Exempt
PCLS: 50043
Salary Grade: C
Summary
Incumbents in the Staff Assistant II position perform a variety of administrative support and/or secretarial duties for a specified department or program.
Distinguishing Characteristics
The Staff Assistant II is distinguished from the Staff Assistant I in that incumbents in the II level are expected to possess the knowledge and experience to perform more complex and technical tasks. This classification may provide non-business support directly to faculty.
Reporting and Supervisory Responsibilities
This classification may train and guide less senior, hourly, and/or student employees.
Typical Functions
1. Performs office duties, including answering phones, directing calls to appropriate parties, data entry, filing, appointment scheduling, and other general duties as assigned.
2. Provides administrative support, including scheduling appointments, coordinating meetings/conferences, and maintaining/ordering office supplies.
3. Greets and directs visitors.4. Sorts, screens, and distributes incoming and outgoing mail.5. Composes and word-processes various standard documents, correspondence and reports.6. May update website content.7. May provide non-business related support for departmental programs and projects.8. Conducts research, compiles data, and prepares papers for consideration and presentation by
executives, committees, and directors. 9. Arranges maintenance of office equipment.10. Performs miscellaneous job-related duties as assigned.
Knowledge, Skills, and Abilities
1. Skilled with computers and related software.2. Skilled with basic office equipment, including printers, copiers, and telephone systems.3. Good organizational skills.
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Staff Assistant II
Date Revised: 08/01/2017
JOB DESCRIPTION
4. Strong verbal and written communication skills.5. Ability to handle sensitive and confidential business data and personal information.6. Ability to work without supervision.7. Knowledge of University policies and procedures.8. Excellent customer service skills.
Minimum Qualifications
Two years of experience in an office setting or an associate degree/vocational training is required.
Work Environment and Physical Requirements
Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. The employee is regularly required to sit and often uses repetitive hand motions.
Fundamental Abilities
Within the scope and complexity of each position’s responsibilities, each incumbent is expected to possess and demonstrate the following abilities:
1. Communicating : Communicates effectively both verbally and in writing. 2. Problem solving : Analyzes information and evaluates results to select the best solution and solve
problems. 3. Monitoring : Measures performance of self; makes improvements and takes appropriate
corrective action.4. Critical Thinking : Comes to well-reasoned conclusions, solutions, and approaches to problems.5. Team Building : Works to create a team-based environment. Consistently demonstrates
cooperative behavior with colleagues, supervisors, and customers.6. Active Listening : Gives full attention when others are speaking; listens to understand, asks
questions as appropriate, and does not interrupt.7. Service Orientation : Actively seeks opportunities to help others.8. Conflict Resolution : Acts professionally when encountering customers who, at times, may be
frustrated or threatening.
Core Characteristics
As representatives of Utah State University and primary contributors to its mission, all employees are expected to demonstrate the following characteristics:
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Staff Assistant II
Date Revised: 08/01/2017
JOB DESCRIPTION
2. Take initiative3. Maintain confidentiality.4. Be accountable.5. Behave ethically.6. Be honest and trustworthy.7. Demonstrate a strong work ethic.
8. Be inquisitive.9. Be detail oriented.10. Be self-motivated.11. Efficiently manage multiple tasks.12. Be a team player.13. Be committed to improving USU.
Disclaimer This position description indicates the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position.
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Staff Assistant II
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JOB DESCRIPTION
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