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HUMAN RESOURCE MANAGEMENT IN HI-TECH

COMPANIES WITH REFERENCE TO INFOSYS Presented By

D.VENKATESANResearch ScholarBharathiyar University

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INTRODUCTION People are our most valuable asset" is aclich which no member of any senior

management team would disagree with.Yet, the reality many organizations is that

their people remain under valued under trained under utilized poorly motivated, and consequently perform well below their true capability

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HR IN HI-TECH COMPANIES

Compared to their counterparts in mature andmore traditional companies, employees in high-tech companies work with uncertainty, risk,

change and job ambiguity. But they also have thepotential to reap huge stock option rewardsThese are just some of the reasons whyrecruiting and retaining high-tech employees,including those in biotechs or dot-coms, pose adilemma for the HR professional.

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RECRUITMENT

While recruiting new employees, Infosys tookadequate care to identify the right candidates.On the qualities that Infosys looked for in a

candidate, it focuses on recruiting candidateswho display a high degree of 'learnability.' Bylearnability that means the ability to derivegeneric knowledge from specific experiencesand applies the same in new situations.

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TRAINING

Training at Infosys was an ongoing process.When new recruits from colleges joined Infosys,they were trained through fresher training

courses. They were trained then on newprocesses and technologies. As they reachedthe higher levels, they were trained on projectmanagement and later were sent formanagement development programs, followedby leadership development programs.

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TRAINING NEW RECRUITS

Infosys conducted a 14.5 week technicaltraining program for all new entrants. The

company spent around Rs 200,000 per year ontraining each new entrant. The new recruitswere trained at the Global Education Center(GEC) in Mysore, which had world class trainingfacilities and the capacity to train more than4500 employees at a time. GEC, which wasinaugurated in February 2005 was spread over270 acres and is one of the largest corporatetraining center in the world with 58 trainingrooms and 183 faculty rooms.

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Training Programs for Employees

Infosys also conducted training programsfor experienced employees. The company

had a competency system in place whichtook into account individual performance,organizational priorities, and feedbackfrom the clients

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HRA Practices in Infosys

calculate the value of its human assetsin 1995-96, all the 1,172 employees ofInfosys were divided into five groups,based on their average age. Each group'saverage compensation was calculated.Infosys also calculated the compensationof each employee at retirement by usingan average rate of increment.

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HRA Benefits

Proper valuation of human resourceshelped organizations to eliminate thenegative effects of redundant labor. This,in turn, helped them to channelize theavailable skills, talents, knowledge andexperience of their employees more

efficiently. By adopting and implementingHRA in an organization, the followingimportant information could be obtained.

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Cost per employeeHuman capital investment ratioThe amount of wealth earned by eachemployeeThe profit created by each employeeThe ratio of salary paid to the total revenuegenerated Average salary of each employee

Employee absenteeism ratesEmployee turnover rate and retention rate

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Performance Appraisal

The personal skills of the employees wereevaluated based on their learning and analyticalability, communication skills, decision making,change management, and planning andorganizing skills. Each of these criteria wasmeasured on a scale of 1 to 5 (with 1 signifyingabove the expected performance level and 5below the expected performance level).

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Human Resource Management System inan organization success

The HRMS should be an eachindividual's contribution is acknowledged,recognized, appreciated and motivated.Obviously one centralized team cannot dothis. Enough de-centralization, with properchecks and balances is the hallmark of a

successful Human Resource ManagementSystem

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CONCLUSION

The Infosys Company is doing wonderful HRpractices. The selected trainers are giving thetraining in the modern ways of HRM. In thepresent scenario all the IT sectors are recruitingthe people in the technological method but thiscompany is adopting the HR practices indifferent ways; mainly the company succeedsthe business growth based on the good HumanCapital

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