triggerstrategies.ca

@neilathornton

@triggerstrat

7 strategies to reduce workplace conflict through employee engagement….

Actions to apply……because we have seen them work in the real business world!

Our goal for tonight ….

To address the root cause of conflict in business settings, and

share some proven tools and learnings to help you with you

team

A proactive approach

Top 7 business lessons we have learned:

1. Dealing with and handling change2. Clear expectations 3. 90 day plans4. Accountability5. Recognition6. Practice of Giving an ‘A’ 7. Coaching, leadership, management

and a couple more….

“You can not solve a problem with the same mind that created it.”

- Albert Einstein

“There is no conflict in reality, check your premises.”

- Ayn Rand

"There is no more destructive force in human affairs - not greed, not hatred - than the desire to have been right. Non-attachment to

possessions is trivial when compared with non-attachment to

opinions."

- Mark Kleiman

Issue of generation gaps in business

The 4 generations:Traditionalists: before 1945Baby Boomers: 1946 – 1964Generation X: 1965 – 1980 The Millennials: 1981 – 2000 (aka Generation Y)

Open dialogue….

How do you see the different generations effecting you or your

organization?

Is there any advice you can share?

One: Dealing with and

handling change…

"Consider how hard it is to change yourself and you'll

understand what little chance you have of changing others."

- Jacob M. Braude

“If you don’t like change, you will like irrelevancy even less!”

- Tom Peters

To drive change, 3 key elements MUST be in place:

1. A clear VISION2. An engaged TEAM 3. A sense of URGENCY

If any of these are missing, conflict will exist

Two: Clear expectations….

Open dialogue….

How do you currently get people to set clear goals and expectations in

your organization?

What do you see happening when expectations are not clear?

Three: 90 day plans….

Invite people into the strategy….

Everyone hasfingerprints!

Everyone has a sense of urgency to hit stretch goals

Four: Accountability….

Accountability partners:

Five: Recognition….

Six: Practice of Giving an ‘A’….

Source: ‘The Art of Possibility’, Ben and Rosamund Zander

Seven: Coaching, Leading and Managing…

Lead

ersh

ip sk

ills M

anagement skills

Coaching skills

Root cause example:

…..confidence

RULE: you can’t motivate people

…..they were once already motivated

Wait…one moreHoney, are you ready for your

performance appraisal?

Reports for free….

triggerstrategies.ca

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Thank You

triggerstrategies.ca