Hro Bakers Dozen Summary 04-2010
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Bakers Dozen: MSP
Company URL
2 SourceRight Solutions www.sourcerightsolutions.comSourceRight Solutions manages outsourced talent acquisition functions whether for full-time, contingent, or contract staff. Building
upon our 60-year heritage in recruitment and staffing innovations, our solutions provide the workforce insight needed to drive strategic talentdecisions by leveraging embedded technologies, a scalable global service model, and the best recruitment talent in the industry today.
SourceRight Solutions specializes in improving and managing workforce-related processes through a comprehensive spectrum of offerings that
can be deployed singularly or in combination, and include employment process management, recruitment process outsourcing, professional con-
tingent workforce services, and managed service provider programs.
Clients: AOL, Time Warner Cable, Siemens Corporation, and Vought Aircraft Industries, Inc.
Services: Employment process management, an integrated approach to managing flexible, alternative workforce strategies that implement the
processes and best practices required to procure full-time and variable talent; vendor-neutral program, technologies underpin a dedicated pro-
gram team to deliver operational excellence in talent procurement, and hybrid program, synthesizes vendorve -neutral procurement efficiencies
with a sole-supplier/sub-vendor delivery model.
Most Important Metrics: MSP program cost savings Rate card and other government/corporate compliance standards
Delivering complete visibility on all temporary talent spend Ve a perf
Tracking performance goals on MWBE spend Ong g nt, g manager, and temporary talent satisfaction
Talent quality levels and time to fill ratios leve .
3 Adecco www.adeccosolutions.comThe Adecco Group, based in Zurich, Switzerland, FTE29,0 employees and more than 5,800 offices in over 60 countries
and territories around the world. Adecco Group offers a variety of ervices, connecting more than 500,000 colleagues with over 100,000
clients every day. The services offered fall into the broad temporaryategories staffing, permanent placement, outsourcing, consulting, and
outplacement. The Adecco Group is a Fortune Global y.00 compa Every day we provide our clients with the talent they need, and help solve
the business challenges they face todayand wi ncounter .
Clients:N/A
Services:
Contingent workforce managementnt
Workforce management solutions
Global program management
Operational reporting
Advised analytics
Risk/compliance management
Vendor neutral approach
Most Important Metrics: Diversity category spend
Supplier performance
Program performance
Order fulfillment
On-Time fulfillment
Hiring manager satisfaction
Spend trends
Rate card compliance
Assignment longevity
Consolidated invoicing
Rate/financial management
Program management office (centralized and onsite)
Supplier management (tiered approach and distribution rules)
Technology management
SOW/1099 management
Multiple skill category management across multiple lines of business
Cycle times
Turnover/attrition
Requisition activity
Cost avoidance
General headcount
Overtime
Contractor typeW2/payroll
Quality
AgingJob posting/work order
20 HRO Today April 2010 www.hrotoday.com
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world-classorld-class
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Bakers Dozen: MSP
Company URL
4 Staff Management www.staffmanagement.comStaff Management is a division of SeatonCorp, a leading provider of consultative managed staffing and recruiting programs for Fortune
500 and Global 2000 companies. Founded in 1988, Staff Management was an industry pioneer of vendor on premise (VOP) staffing. Today,Staff Management has evolved its revolutionary VOP platform to provide sustainable contingent workforce solutions across a growing global
footprint and has become the leading managed service provider (MSP) with deep domain expertise supporting clients in the manufacturing and
distribution segment.
Clients:N/A
Services:
Staff Management provides comprehensive managed service provider (MSP) and managed services solutions in addition to best-in-class ven-
dor on-premise staffing on a temporary, temp-to-hire, and permanent placement basis. Staff Management solutions provide a proprietary pre-
cision recruitment process and software; a flexible workforce framework; world-class supplier managementme ; a professional service team; client
aligned technology with advanced scheduling capabilities; and a comprehensive risk an nce mana
Most Important Metrics: Hard and soft cost savings Overtime
Fill rate Audit c e
Dive supplier spend
e s suppl
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Time-to-fill
Turnover
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.hayshaysfessional and skilled peoplessional and skilled peoplqualified,
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Bakers Dozen: MSP
Company URL
Services: Business analysis and strategy ture oversight and reconciliation, invoicing)
Model development Supplier management
Governance Reporting and metrics
Program operations (order and assignment management, time cap- Continuous improvement
Most Important Metrics:
Time-to-fill
Quality of worker
8 Hays w .hays.co.uk/resource-managemeHays plc is a global specialist recruiting group delivering recruitment services fo rofessional and skilled people worldwid
The market leader in the U.K. and Australia and one of the market leaders in Contin r , it operates across the private and public setors, dealing in permanent positions, contract roles, and temporary assignments. ompa y employs 6,933 staff operating from 345 offic
in 28 countries across 17 specializations. For the year ended June 30, 2009, t d: revenues of 2.4 billion, net fees of 670.8 m
lion, and operating profit of 158 million; placed around 50,000 candidat t jobs and around 270,000 people into temporary assig
ments; and the temporary placement business represented 56 perce of net fe s and the permanent placement business represented
percent of net fees.
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xeatr marke
enabled a
services
mpt/non-exempt emsificat
Supplier market rationalization serviceseb-enabled ad-hoc reportW
R
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Bakers Dozen: MSP
Company URL
Most Important Metrics:
Time to fill (cycle time) Supplier performance Rate card effectiveness
Cost of hire Spend analysis Fill rate ratios Cost savings System availability and uptime
11 CDI Corp, Talent Management Division www.cdi-tm.comPublicly traded, CDI has approximately 10,400 employees throughout its more than 1,000 offices worldwide. In 2008, the company sa
$1.12 billion in revenue.
Clients: Siemens, Teradyne, and URS
Services:
Professional staffing services (engineering, IT, design/drafting, mfg/LI) 1099 compliance ervicess
Vendor management services Exe mpt employee classification services
Payrolling services Job clas ion and job requisition servicesion and Project design and engineering services t r
Direct hire services -- ing
Outplacement services
Documented cost savings programs
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ng svaried sC
ng svaried sC
Bakers Dozen: MSP
Company URL
Most Important Metrics:
Time-to-hire Overall performance metricssupplier scorecard
Time-to-submit Cost savings and exception reporting metrics Time-to-fill
12 Tapfin www.tapfin.comTAPFIN Process Solutions, a division of COMSYS, is a leading business process outsourcing provider of end-to-end human capital fu
fillment and management solutions. Drawing on experienced delivery teams, industry best practices and innovative technology, TAPFIN provid
streamlined and transparent workforce solutions that enable optimization of the fulfillment and management of the direct and contingent wor
force. TAPFINs suite of solutions includes contingent labor management services, recruitment process outsourcing, services procurement manageme
(management of SOW spend), and direct sour
olutions that can be tailored to companies
izes and industry focus.
lients: Cisco, State of Wisconsin, and Fir
Services: Vendor management: vendor op
mization, strategic sourcing strategies, vend
administration, compliance management, an
performance management. Business analyti
and reporting: compliance, cost savings, fina
cial management, performance managemen
and diversity spend. Contractor management: j
requisition management, candidate evaluatio
compliance tracking, on-/off-boarding, and iss
resolution. Timekeeping and invoicing: timand expense collection and approval, payme
processing, and consolidated invoicing (aut
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Services procurement management: simil
services managing entire procurement lifecyc
of project-based engagements, including RF
process, award management, vendor optimizati
and management, negotiation, pricing rationa
ization, SOW delivery and milestone valid
tion, tracking and benchmarking, an
performance management.
Most Important Metrics: Response time to open job req
Time-to-fill
Cost savings metrics (actual percent saved v
VMS/MSP program)
Hiring manager and supplier satisfaction
VMS system availability
i
American ISC.
mated, paperless).
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Bakers Dozen: Managed Services
Breadth of Service Leaders
ProviderBreadth of
ServiceSize ofDeals
Quality ofService
OverallRanking
Staff Management 14.75 7.38 62.90 152.00
Allegis Group Services 14.25 5.00 63.58 151.27Volt Consulting 14.00 5.00 51.20 125.02
Advantage xPO 13.71 4.57 67.98 159.67
SourceRight Solutions 13.30 5.07 67.15 157.86
Agile 1 13.10 4.13 58.95 139.79
Manpower 12.75 4.84 62.50 147.39
Adecco 12.46 4.68 67.11 156.66
Guidant Group 11.80 4.80 61.50 144.31Tapfin 11.50 4.88 55.31 131.07
Hays 11.00 4.70 63.13 146.85
CDI 10.27 4.00 59.45 137.93
Workforce Logic 9.17 4.17 65.50 149.63
Size of Deal Leaders
ProviderBreadth
of ServiceSize
of DealsQuality
of ServiceOverall
Ranking
Staff Management 14.75 7.38 62.90 152.00
SourceRight Solutions 13.30 5.07 67.15 157.86
Allegis Group Services 14.25 5.00 63.58 151.27
Volt Consulting 14.00 5.00 51.20 125.02
Tapfin 11.50 4.88 55.31 131.07
Manpower 12.75 4.84 62.50 147.39
Guidant Group 11.80 4.80 61.50 144.31
Hays 11.00 4.70 63.13 146.85
Adecco 12.46 4.68 67.11 156.66
Advantage xPO 13.71 4.57 67.98 159.67
Workforce Logic 9.17 4.17 65.50 149.63
Agile 1 13.10 4.13 58.95 139.79
CDI 10.27 4.00 59.45 137.93
www.hrotoday.com28 HRO Today April 2010
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April 2010 HRO Today 19
Bakers Dozen: Managed Services
www.hrotoday.com
Overall Rankings for Providers
ProviderBreadth
ofService
Sizeof
Deals
Qualityof
Service
OverallRanking
Advantage xPO 13.71 4.57 67.98 159.67
SourceRight Solutions 13.30 5.07 67.15 157.86
Adecco 12.46 4.68 67.11 156.66
Staff Management 14.75 7.38 62.90 152.00
Allegis Group Services 14.25 5.00 63.58 151.27
Workforce Logic 9.17 4.17 65.50 149.63
Manpower 12.75 4.84 62.50 147.39
Hays 11.00 4.70 63.13 146.85
Guidant Group 11.80 4.80 61.50 144.31
Agile 1 13.10 4.13 58.95 139.79
CDI 10.27 4.00 59.45 137.93
Tapfin 11.50 4.88 55.31 131.07
Volt Consulting 14.00 5.00 51.20 125.02
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