The Role of Human Resource Management in Organizations

Determining Human Resources Needs

Human Resources Planning

Supply and Demand of Human Resources

Human ResourcesInformation System

Internal Forecasts External Forecasts

New positions Economic ConditionsTransfer/Promotion CompetitorsTerminations Labor UnionRetirements/Turnover Availability of applicantsProductivity of current employees Demographics of

labor supply

Forecasting Demand of Supply

Forecasting MethodsDirect Managerial

inputBest GuessHistorical

ratios/Statistical

Human Resources Information System

Computerized Employee Information System

Uses:Transaction Processing Decision SupportingEmployee Self Service

Finding Qualified Worker After reading these you should be able to explain

how companies use recruiting to find qualified job applicants

Job Analysis and RecruitingInformation collected by a job analysis• Work Activities• Tools and equipment used to do the job• Personnel requirements for performing the job

Internal Recruiting External Recruiting

Selection

Topics should be Avoided when screening the Resume

Application Forms and Resumes

Selection Test

Interviews

Interviewer uses standard set of prepared questions

Free flow of questions

Interviews used to collect information on people’s ideas, opinions, or experiences

Structured Interview

Un Structured Interview

Semi-Structured Interview

TRAINING AND DEVELOPMENTTraining and development differ in four ways:

Learning Dimensions

Training Development

Who? Non-managerial personnel Managerial personnel

What? Technical and mechanical operations Theoretical, conceptual ideas

Why? Specific job-related purpose General Knowledge

When? Short-term Long-term

“What” is learned

“Who” is learning

“When” learning occurs

“Why” such

learning takes place

Developing Qualified Workers It describe how to determine training needs and select the

appropriate training methods It discuss how to use performance appraisal to give meaningful

performance feedback

Training

Keys for

Need

Assessment

Compare employee skills to required skills

Test Employee skill

Job Analysis

Determining Training Needs

Training Methods

Job instruction training

vestibule training Training by

experienced workmen

Training by supervisors

Learning by seeing

Simulation Apprenticeship

LecturesConferencesGroup DiscussionsCase StudiesRole-playingProgrammed InstructionsLaboratory Training

CLASS-ROOM OR OFF-THE-JOB METHODSON-THE-JOB-TRAINING

Training Evaluation

KNOWLEDGE MANAGEMENT“creating – capturing – storing – sharing –applying – reusing” knowledge.

Types of Knowledge

Tacit Knowledge “We know more than we can tell”

Explicit Knowledge Manuals, documents and procedures, audio-visuals

KM divided into 4 groups

.

Wisdom: is the patterns, which represent knowledge

Data: is represented as an item or event out of context with no relation to other things.

Information: is represented by relationships between data, and possibly other information.

Knowledge: is represented by patterns between data, information, and possibly other knowledge

1.Discuss the various techniques of training.2. Explain the Knowledge Management in detail.3. Explain the essentials of Training and Development4. What are the principles of training evaluation?5.Distinguish between training and development