hrm

Considered as

a type of resource, organizational

performance refers to the organization's employees as described by their relationships,

insights, experience, and intelligence.

A) True

B) False

Feedback: Rationale: The correct answer is "b". Please see the discussion under Human Resources and Company Performance, page 5.

2 INCORRECT

Human capital offers certain qualities to an organization that makes it valuable to the organization. Which of these qualities is best described by the following

statement, "When people are well-trained and highly motivated, they learn, develop their abilities, and care about customers. It is difficult to imagine another resource that can match committed and talented employees."

A) Valuable

B) Rare

C) No good substitutes

D) Cannot be imitated

Feedback: Please see the discussion under Human Resources and Company Performance, page 6.

3 CORRECT

Of the variety of functions handled by human resource departments, which one is best described as having the responsibilities for orientation, learning

strategies, and evaluating programs.

A) Support for strategy

B) Training and Development

C) Employee relations

D) Compliance with legislation

Feedback: Please see the discussion under Responsibilities of Human Resource Departments, page 7.

4

INCORRECT Job design is the process of defining the way work will be performed and the tasks that a given job requires.

A) True

B) False

Feedback: Please see the discussion under Analyzing and Designing Jobs, page 8.

5 CORRECT

____________ is the process through which the organization identifies acceptable applicants who possess desired knowledge, skills, and abilities that

will help the organization achieve its goals.

A) Recruitment

B) Performance management

C) Selection

D) Human resource management

Feedback: Please see the discussion under Recruiting and Hiring Employees, page 8.

6 INCORRECT

The province that has the largest percentage of their population that is foreign-born is

A) Quebec

B) British Columbia

C) Alberta

D) Ontario

Feedback: Please see the discussion under The Global Workforce, Figure 1.4 page 13.

7

INCORRECT

Which one of the following is not considered a vital skill of a human resource professional?

A) Financial auditing skills

B) Decision making skills

C) Client relations skills

D) Technical skills

Feedback: Please see the discussion under Skills of HRM Professionals, page 15.

8

INCORRECT _________ are important to an HR professional because they must be able to effectively communicate, negotiate, and assist team development in the workplace.

A) Decision making skills

B) Technical skills

C) Client relations skills

D) Leadership skills

Feedback: Please see the discussion under Human Relations Skills, page 17.

9 CORRECT

Organizations that have the best possible fit between their social system and technical system are referred to as _______.

A) knowledge work systems

B) high-performance work systems

C) trend aware work systems

D) high-quality work systems

Feedback: Please see the discussion under High-Performance Work Systems,

page 25.

10 CORRECT

Which one of the following items is not considered a trend that is occurring in today's high-performance work systems?

A) Use of teamwork

B) Reliance on knowledge workers

C) Collective bargaining

D) Employee engagement

Feedback: Please see the discussion under High-Performance Work Systems, page 26.

11 CORRECT

According to Canadian Business, the fastest growth rate for jobs over the next few years will include those occupations found within agriculture, forestry, and related areas.

A) True

B) False

Feedback: Please see the discussion under Knowledge Workers and Table 1.3, page 26.

12

INCORRECT _______ are employees who take assignments in other countries.

A) Performance workers

B) Immigrants

C) Knowledge workers

D) Expatriates

Feedback: Please see the discussion under International Assignments, page 13.

75% of Canadian

employers are covered by provincial and territorial legislation

A) True

B) False

Feedback: Please see the discussion under Legal Framework for HRM, page 40.

2 INCORRECT

As by definition, the term direct discrimination is best described as policies or practices that clearly make a distinction on the basis of a prohibited ground.

A) True

B) False

Feedback: Please see the discussion under Equality in Employment, page 42.

3

INCORRECT

Which one of the following major legislations prohibits discrimination in

employment against individuals based on sexual orientation?

A) The Official Languages Act of 1988

B) The Employment Equity Act of 1986

C) PIPEDA of 2004

D) The Canadian Human Rights Act of 1998

Feedback: Please see Equality in Employment, page 44.

4 INCORRECT

The Employment Equity Act of 1986 covers private sector contractors with more than 100 employees and with contracts valued at more than $200 000.

True

A)

B) False

Feedback: Please see Equality in Employment, page 43.

5 CORRECT

_______ is a necessary requirement for a job such as sex or religious belief that may be used as justification for differential treatment.

A) There is no reason that can justify differential treatment

B) BFOQ

C) Equal employment opportunity

D) Affirmative action

Feedback: Please see the discussion under Employers Role in Meeting Legal Requirements, page 50.

6 CORRECT

Which of the following is not an employer-sponsored health and safety program?

A) Technic of Operations Review

B) PIPEDA

C) Reinforcing safe practices

D) Job hazard analysis technique

Feedback: Please see the discussion under Employer-sponsored Health and Safety, page 60.

7 INCORRECT

Sexual harassment includes all of the following except

A) Questions about a persons sexual life

B) Comments on someones sexual attractiveness

C) Rude ethnic jokes

D) Telling a woman she should not be performing a particular job

Feedback: Please see the discussion under Preventing Harassment, page 52.

8

INCORRECT

The requirement that only a female attendant can be hired to work within a female bathing room at a natural springs spa is called a (n) ________.

A) bfoq

B) chrc

ofccp

C)

D) pipeda

Feedback: Please see the discussion under Employers Role in Meeting Legal Requirements, page 50.

9 CORRECT

______ refers to unwelcome sexual advances, requests for sexual favours, and other verbal or physical contact of a sexual nature.

A) Affirmative action

B) Insubordination

C) Sexual harassment

D) Equal employment opportunity

Feedback: Please see the discussion under Preventing Harassment, page 52.

10

INCORRECT

All Canadians have the right to all of the following except

A) To know of potential hazards in the workplace

B) To participate in identifying job-related safety and health hazards

C) To create their own job description

D) To refuse dangerous work

Feedback: Please see the discussion under Employee Rights and Responsibilities, page 58. The process of analyzing the tasks necessary for the production of a product or service is called ______.

A) job specification

B) work flow specification

C) job analysis

D) work flow design

Feedback: Please see the discussion under Work Flow in Organizations, page 71.

2

INCORRECT

A ______ is the set of duties performed by a particular person.

A) job

B) work flow design

job specification

C)

D) position

Feedback: Please see the discussion under Work Flow in Organizations, page 71.

3 CORRECT

Work flow analysis is the process of getting detailed information about jobs.

A) True

B) False

Feedback: Please see the discussion under Job Analysis, page 75.

4 CORRECT

Which one of the following items is not considered typical information provided

within the format of an organization's job descriptions?

A) Benefits package description

B) Job title

C) List of essential duties

D) Detailed specifications for carrying out each duty

Feedback: Please see the discussion under Job Description, page 76.

5

INCORRECT Which one of the following is best described as a list of the knowledge, skills,

abilities, and other characteristics that an individual must have to perform a

particular job?

A) Work flow analysis

B) Job description

C) Job specification

D) Job analysis

Feedback: Please see the discussion under Job Specifications, page 77.

6 CORRECT

The reasoning, decision making, planning, and information-processing activities

that are involved in performing a job are called information input.

A) True

B) False

Feedback: Please see the discussion under Position Analysis Questionnaire, page 81.

7

INCORRECT Job analysis has often been called the building block of human resource management. Which of the following items would most probably not be affected

or influenced by information acquired through job analysis?

A) Defined benefit plans

B) Job evaluation

C) Career planning

D) Selection and training

Feedback: Please see the discussion under Importance of Job Analysis, pages 82-83.

8 INCORRECT

_________ is the study of jobs in order to determine the simplest way to structure work to maximize efficiency.

A) Job specification

B) Work flow analysis

C) Job design

D) Industrial engineering

Feedback: Please see the discussion under Designing Efficient Jobs, page 85.

9 CORRECT

Job enlargement is best defined as empowering workers by adding more decision-making authority to jobs.

A) True

B) False

Feedback: Please see the discussion under Job enlargement, page 87.

10 CORRECT

Which one of the following terms is best described as a scheduling policy in which full-time employees may choose starting and ending times within guidelines specified by the organization?

A) Telework

B) Job sharing

C) Flextime

D) Ergonomics

Feedback: Please see the discussion under Flexible Work Schedules, page 89. Careful human resource planning assists organizations in being able to meet business objectives as well as gain an advantage over competitors.

A) True

False

B)

Feedback: Please see the discussion under The Process of Human Resource Planning, page 100.

2 CORRECT

As by definition, the term forecasting is best described as constructing and applying statistical models that predict labour demand for the next year, given relatively objective statistics from the previous year.

A) True

B) False

Feedback: Please see the discussion under Forecasting, page 100.

3 INCORRECT

________ are objective measures that accurately predict future labour demand.

A) Leading indicators

B) Career management programs

C) Core competencies

D) Job enrichment programs

Feedback: Please see the discussion under Forecasting the Demand for Labour, page 101.

4 INCORRECT

A transitional matrix is a chart that lists job categories held in one period and shows the proportion of employees in each of those job categories in a future

period.

A) True

B) False

Feedback: Please see the discussion under Determining Labour Supply, page 101.

5

INCORRECT

Of the following items, which one would most likely not be considered an HR

strategy for reducing a labour surplus?

A) Natural attrition

B) Pay reductions

C) Early retirement

D) Technological innovation

Feedback: Please see Table 4.2, page 103.

6 INCORRECT

Which of the following is not an option for organizations to utilize when they wish to avoid a labour shortage?

Outsourcing

A)

B) Overtime

C) Demotions

D) New external hires


7 INCORRECT

_______ is a set of knowledge and skills that make the organization superior to competitors and create value for customers.

A) Outsourcing

B) Utilization review

C) Core competency

D) Due process policy

Feedback: Feedback:Please see the discussion under Goal Setting and Strategic Planning, page 104.

8 INCORRECT

The primary reason organizations engage in downsizing is to promote future competitiveness. Of the following items, which one is not considered an objective that should be met in order for the process to be successful?

A) Replacing labour with technology

B) Mergers and acquisitions

C) Moving to more economical locations

D) Providing job enrichment

Feedback: Please see the discussion under Downsizing, page 105.

9

INCORRECT

When organization A contracted with company B to handle its payroll and employee health benefits, organization A was ______ part of its workload

A) outsourcing

B) downsizing

C) abolishing

D) merging

Feedback: Please see the discussion under Outsourcing, page 108.

10 INCORRECT

Advertising that is designed to create a generally favourable impression of an organization is called _______.

A) nepotism

B) referral advertising

C) image advertising

D) realism

Feedback: Please see the discussion under Recruitment Branding and Image Advertising, page 115. ________ is the extent to which a measurement generates consistent results.

A) Validity

B) Reliability

C) Criterion-related validity

D) Predictive validation

Feedback: Please see the discussion under Reliability, page 133.

2

INCORRECT

Of the following items, select the one that would not be considered a step in the selection process.

A) Issuing termination notices

B) Interviewing applicants

C) Screening rsums

D) Reviewing work samples

Feedback: Please see the discussion under Selection Process and Figure 5.1, page 131.

3 INCORRECT

_______ is best described as consistency between the test items or problems and the kinds of situations or problems that occur on the job.

A) Concurrent validation

B) Predictive validation

C) Content validity

D) Construct validity

Feedback: Please see the discussion under Content and Construct Validity, page 134.

4 CORRECT

Methods that provide economic value greater than the cost of using them are

said to have utility.

A) True

B) False

Feedback: Please see the discussion under Practical Value, page 135.

5 CORRECT

If an interviewer asks an applicant, "What religious organizations or groups do you belong to?" the interviewer has asked a question that is permissible to ask of a job applicant.

A) True

B) False


6 CORRECT

Which of the following is not a permissible question that can be asked to a job

applicant?

A) What is your full name?

B) Are you bondable?

C) What is your age?

D) Do you understand the job requirements?


7 INCORRECT

The usual way that applicants introduce themselves to a potential employer is through submission of a standardized job application.

A) True

B) False

Feedback: Please see the discussion under Rsums, page 139.

8 INCORRECT

Information that can be legally obtained from applicants via a job application includes all but which one of the following?

A) Applicant's signature

B) Applicant's date of birth

C) Applicant's work experience

D) Applicant's educational background

Feedback: Please see the discussion under Application Forms, page 137-138.

9

INCORRECT Which of the following is best described as a test that assesses how well a person can learn or acquire skills and abilities?

A) Aptitude test

B) Achievement test

C) Cognitive ability test

D) Personality test

Feedback: Please see the discussion under Employment Tests and Work Samples, page 141.

10

INCORRECT

All of the following are sources of information about employment tests except ____.

A) Test Critiques

B) Standards for Educational and Psychological Tests

C) Dictionary of Occupational Titles

D) Mental Measurements Yearbook


Which of the following is not a stage of instructional design?

A) Evaluate results of training

B) Assess needs for training

C) Advertise job vacancy

D) Establish objectives of training

Feedback: Please see Figure 6.2, page 162.

2 INCORRECT

________ is the process of evaluating the organization, individual employees, and the tasks to determine what kinds of training, if any, are necessary.

A) Needs assessment

B) Readiness for training assessment

C) Cognitive ability testing

D) Instructional design

Feedback: Please see the discussion under Needs Assessment, page 162.

3

INCORRECT

A (n) _____ is the process for determining the appropriateness of training by

evaluating the characteristics present within the business.

A) task analysis

B) person analysis

C) needs assessment

D) organizational analysis

Feedback: Please see the discussion under Organization Analysis, page 164.

4 CORRECT

Readiness for training is a combination of employee characteristics and positive work environment that permit training.

A) True

B) False

Feedback: Please see the discussion under Readiness for training, page 166.

5

INCORRECT Employee readiness for training characteristics include a high motivation to

learn, ability to see potential benefits from the training, and awareness of the need for the training.

A) True

B) False

Feedback: Please see the discussion under Employee Readiness Characteristics, page 166.

6 INCORRECT

_______ refers to the ways the organization's people encourage training and include praise, encouraging words, and expressing positive attitudes about training.

A) Readiness for training

B) Situational constraints

C) Social support

D) On-the-job training

Feedback: Please see the discussion under Work Environment, page 167.

7 CORRECT

The process of planning a training program begins with establishing the

objectives for the training program.

A) True

B) False

Feedback: Please see the discussion under Planning the Training Program,

8

INCORRECT

While many varieties of instructional methods for training are available for organizations to use, which of the following is not a type of training program?

A) classroom

B) E-learning

C) experiential programs

D) Readiness for training

Feedback: Please see discussion under Training Methods, page 172-179.

9 CORRECT

Which of the following would not be considered a typical job that offers an internship?

A) Accountant

B) Journalist

C) Machinist

D) Engineer


10

CORRECT Which of the following terms is best described as a training method that

represents a real-life situation in which trainees make decisions resulting in outcomes that mirror what would happen on the job?

A) On-the-job training

B) Simulation

C) Virtual Reality

D) Co-operative Education

Feedback: Please see the discussion under Simulations, page 177

Organizations establish performance management systems to meet three

broad purposes including developmental, strategic, and procedural purposes.

A) True

B) False

Feedback: Please see the discussion under Purposes of Performance Management, page 196.

2 INCORRECT

Which of the following is not a criterion of effective performance measures?

A) Unreliability

B) Validity

C) Fit with strategy

D) Specific feedback

Feedback: Please see the discussion under Criteria for Effective Performance Management and Figure 7.2, page 197.

3 INCORRECT

A (n) _______ is a type of performance measurement that assigns a certain percentage of employees to each category in a set of categories.

A) paired comparison method

B) alternation ranking

C) simple ranking

D) forced-distribution method

Feedback: Please see the discussion under Methods for Measuring Performance: Making Comparisons, page 199.

4 CORRECT

A paired-comparison method is a variation on rankings that involves managers ranking employees from the highest to the poorest performer within the group.

A) True

B) False

Feedback: Please see the discussion under Methods for Measuring

Performance: Making Comparisons, page 200.

5 INCORRECT

Of the following items, which one is identified as the most widely used method for rating the attributes of an individual employee?

A) Mixed-standard scales

B) Graphic rating scale

C) Behaviourally anchored rating scale

D) Critical-incident method

Feedback: Please see the discussion under Methods for Measuring Performance: Rating Individuals: Rating Competencies, page 200.

6 INCORRECT

Which of the following involves a manager maintaining a record of specific examples of the employee acting in ways that are either effective or ineffective?

BARS

A)

B) Graphic rating scale

C) Critical-incident method

D) BOS

Feedback: Please see the discussion under Methods for Measuring Performance: Rating Individuals: Rating Behaviours, page 202.

7 INCORRECT

Organizational behaviour modification is a plan for managing the behaviour of employees through a formal system of feedback and reinforcement. OBM

techniques most often possess all but which one of the following components?

A)

Reinforcement is based solely on the manager's personal opinion of the

employee

B) Feedback is provided based on the employee's behaviour

C) Key behaviours necessary for effective job performance are identified

D)

A measurement system to assess whether the employee exhibits key behaviours is used

Feedback: Please see the discussion under Methods for Measuring Performance: Rating Individuals: Rating Behaviours, page 202-204.

8 INCORRECT

_________ is a system in which people at each level of the organization set goals in a process that flows from top to bottom so that employees at all levels are contributing to the organization's overall goals.

A) Total quality management

B) Management by objectives

C) Performance management

D) 360-degree performance appraisal

Feedback: Please see the discussion under Methods for Measuring Performance: Measuring Results, page 205.

9 CORRECT

360-degree performance appraisals use charts to detail causes of problems,

measures of performance, or relationships between work-related variables.

A) True

B) False

Feedback: Please see the discussion under Sources of Performance

Information, page 207.

10 INCORRECT

When a rater inaccurately assigns low ratings to all employees, holding them to unreasonably high standards, the resulting rater error is called _____.

A) horns

B) similar-to-me

C) strictness

D) central tendency

Feedback: Please see the discussion under Errors in Performance Measurement: Types of Rating Errors: Errors in Distribution, page 211. The goal of training is preparation of the employee for changes while the goal of development is preparation for the current job.

A) True

B) False


2 CORRECT

Organizations may support and encourage employee development through a variety of ways. Which one of the following categories is not recognized as an approach to support development?

A) Formal education

B) Assessment

C) Reviewing work samples

D) Job experiences

Feedback: Please see the discussion under Approaches to Employee Development and Figure 8.1, page 227.

3 INCORRECT

Formal educational programs include short courses offered by consultants, workshops, and executive MBA programs.

A) True

B) False

Feedback: Please see the discussion under Approaches to Employee

Development: Formal Education, page 228.

4 INCORRECT

Organizations vary in the methods and sources of information they use in developmental assessment. Which one of the following is not one of the methods or sources used?

A) Peer ratings

B) Psychological testing

Performance appraisal

C)

D) Utility validation

Feedback: Please see the discussion under Approaches to Employee Development: Assessment, page 230.

5 INCORRECT

All but which one of the following items are skills related to success as a manger?

A) Egotism

B) Compassion

C) Self awareness

D) Decisiveness


6

INCORRECT The primary use of assessment centres is to identify whether employees have

the personality characteristics, administrative skills, and interpersonal skills needed for managerial jobs.

A) True

B) False

Feedback: Please see the discussion under Approaches to Employee Development: Assessment: Assessment Centres, page 233.

7 CORRECT

Job rotation is most likely to be successful when it meets certain conditions. Which one of the following items is not a condition to meet for successful job rotation?

A) Used for skill development

B) Only certain employees are permitted job rotation opportunities

C) Timing of rotations is managed to maximize benefits and minimize costs

D) Used for gaining experience for management careers

Feedback: Please see the discussion under Job Experiences: Job Rotation, page 237-238.

8

INCORRECT

A _____________ involves moving an employee into a position with greater challenges, more responsibility, and more authority than in the previous job.

A) transfer

B) downward move

lateral transfer

C)

D) promotion

Feedback: Please see the discussion under Transfers, Promotions, and Downward Moves, page 239.

9 INCORRECT

Which of the following is best described as a leave of absence from an organization to renew or develop skills?

A) Externship

B) Mentoring

C) Sabbatical

D) Internship

Feedback: Please see the discussion under Temporary Assignments with Other Organizations, page 239.

10

INCORRECT

A basic career management system involves four steps. Which one of the following items is not considered one of the four steps?

A) Mentoring

B) Goal setting

C) Action planning

D) Reality check

Feedback: Please see the discussion under Systems for Career Management

and Figure 8.4, page 243. Total Rewards for an employee includes all of the following except

A) Direct compensation

B) Time off

C) Weekly Meetings

D) Positive work environment

Feedback: Please see the discussion under Figure 9.1, 262.

2 CORRECT

Which of the following is best described as the average amount the organization pays for a particular job?

A) Pay Level

B) Pay Structure

C) Job Structure

D) Direct Compensation

Feedback: Please see the discussion under Decisions about Base Pay, page 263.

3 INCORRECT

The restrictions for minimum wage, maximum number of work hours, and overtime pay are derived from

A) Pay Equity Acts

B) Human Rights Legislation

C) Occupational Health and Safety Legislation

D) Employment and Labour Standards Acts

Feedback: Please see the discussion under Legal Requirements, page 265.

4 CORRECT

The economy and its influences can strongly impact an organization's decisions

about pay as well as its pay structure.

A) True

B) False

Feedback: Please see the discussion under Economic Influences on Pay, page

265.

5 INCORRECT

Which of the following is best defined as a pay rate that falls above the pay range for the job?

A) Pay differential rate

B) Green-circle rate

C) Red-circle rate

D) Compa-Ratio rate

Feedback: Please see the discussion under Pay Structure: Putting It All

Together: Pay Ranges, page 272.

6

INCORRECT

_______ based pay systems are pay structures that set pay according to the employees' level of knowledge and what they are capable of doing.

A) Exempt employee

B) Delayered

C) Knowledge

D) Competency

Feedback: Please see the discussion under Pay Structure: Putting It All Together: Alternatives to Job-Based Pay, page 273.

7 INCORRECT

Which of the following is best described as reducing the number of levels in the organization's job structure?

A) Delayering

B) Broad banding

C) Compensable factors

D) Hay Guide Profile

Feedback: Please see the discussion under Pay Structure: Putting It All Together: Alternatives to Job-BasedPay, page 273.

8

INCORRECT

Which of the following is best described as functions that have relatively stable

content and are common among many organizations?

A) Labour markets

B) Benchmarking

C) Key jobs

D) Product markets

Feedback: Please see the discussion under Job Structure: Relative Value of Jobs, page 269.

9 INCORRECT

In order for incentive pay to motivate employees to contribute to the organization's success, the pay plans must be well designed. Of the following items, select the one that would not be considered when an effective incentive pay plan is designed.

A) Employees believe the executives are amply compensated

B) Employees believe they have the ability to meet performance standards

C) Employees feel the plan is fair and equitable

D)

Employees believe they have the resources necessary to meet performance standards

Feedback: Please see the discussion under Incentive Pay, page 275.

10 INCORRECT

There are three broad categories for the many kinds of incentive pay. All but which one of the following items would be considered one of the three categories?

Incentives linked to individual performance

A)

B) Incentives linked to competitor performance

C) Incentives linked to organizational performance

D) Incentives linked to group performance


11 INCORRECT

In most instances, employees compare their efforts and rewards with other employees. Most employees are noted for considering a plan as fair when the rewards are distributed according to what they contribute.

A) True

B) False


12

CORRECT

The Widget Company of Tulsa usually pays its assembly worker $10 per hour.

The company now desires to pay the employee on a piecework rate rather than a per hour basis. What would the organization pay the assembler if the worker produces 10 widgets per hour?

A) $10

B) $1

C) $0.10

D) $100

Feedback: Please see the discussion under Pay for Individual Performance: Piecework Rates, page 276.

13

INCORRECT

An obvious advantage of piece rates is the direct link between how much work the employee performs and the amount of revenue the employee earns.

A) True

B) False

Feedback: Please see the discussion under Pay for Individual Performance: Piecework Rates, page 276.

14

INCORRECT One drawback to the utilization of merit pay, from the employer's standpoint, is that it provides a method for rewarding performance in all of the dimensions measured in the organization's performance management system.

A) True

B) False

Feedback: Please see the discussion under Pay for Individual Performance:

Merit Pay, page 277.

15

CORRECT Total Quality Management guru, W. Edwards Deming, strongly advocated the use of group incentives while criticizing the use of merit pay. His criticism was based on his belief that merit pay ________.

A) encouraged discord

B) discouraged teamwork

C) prevented flexibility

D) discouraged dissonance

Feedback: Please see the discussion under Pay for Individual Performance: Merit Pay, page 278.

16 INCORRECT

Whenever an employee is paid by earning a percentage of the sales that he or she makes, the earnings are called _____.

A) commissions

B) salaries

C) gainshares

D) improshares

Feedback: Please see the discussion under Pay for Individual Performance: Sales Commission, page 278.

17 INCORRECT

All of the following are conditions that when provided by the organization, contribute to the success of its gainsharing program except which one?

A) Strong commitment to improvement

B) Need for change

C) Absence of employment security

D) High levels of interaction

Feedback: Please see the discussion under Pay for Group Performance: Gainsharing, page 280.

18

INCORRECT

In their totality, ______ contribute to attracting, retaining, and motivating

employees and serve to function similar to pay.

A) flexible spending accounts

B) mandatory retirement ages

insurances for vision care

C)

D) benefits

Feedback: Please see the discussion under The Role of Employee Benefits, page 287.

19 CORRECT

Which of the following is a federally mandated program to provide support for retired workers?

A) Workers' compensation

B) Canada Pension Plan

C) Contributory Plan

D) Employment insurance

Feedback: Please see the discussion under Benefits and Services Required by Law, page 288.

20

CORRECT

Employment insurance laws help workers with expenses resulting from job-related accidents and illnesses.

A) True

B) False

Feedback: Please see the discussion under Benefits and Services Required by Law, page 288.

21 INCORRECT

A ______ is a retirement plan that guarantees a specified level of retirement income.

A) noncontributory plan

B) defined benefit plan

C) cash balance plan

D) contributory plan

Feedback: Please see the discussion under Optional Benefit Programs:

Retirement Plans, page 293.

22

INCORRECT

A noncontributory retirement plan guarantees a specified level of health

insurance benefits for life.

A) True

B) False

Feedback: Please see the discussion under Optional Benefit Programs: Retirement Plans, page 293.

23

INCORRECT Workers Compensation includes all of the following except

A) Wage loss benefits

B) Medical Services

C) Upgrading Skills

D) Rehabilitation Services

Feedback: Please see the discussion under Benefits and Services Required by Law: Workers Compensation, page 289. Unions have a role because some degree of conflict is inevitable between workers and management.

A) True

B) False

Feedback: Please see the discussion under Role of Unions and Labour Relations, page 312.

2 CORRECT

Labour relations involve all but which one of the following levels of decisions?

A) Contract administration

B) Labour relations strategy

C) Collective bargaining

D) Contract negotiation

Feedback: Please see the discussion under Role of Unions and Labour Relations, page 312-313.

3 CORRECT

Labour relations strategy involves decisions about pay structure, job security, work rules, workplace safety, and other issues.

A) True

B) False

Feedback: Please see the discussion under Role of Unions and Labour

Relations, page 313.

4 CORRECT

Ted is an electrician by trade while his best friend Bob works as a carpenter for the top homebuilder in the Southeast. Both men are union workers. Which of

the following is most probably the type of union to which Ted and Bob belong?

A) Industrial union

B) Closed shop

Craft union

C)

D) AFL-CIO

Feedback: Please see the discussion under Role of Unions and Labour Relations: National and International Unions, page 313.

5 INCORRECT

_______ consist of members who are linked by their work in a particular industry. Typically, this union represents many different occupations.

A) Industrial unions

B) Craft unions

C) Local unions

D) National Unions

Feedback: Please see the discussion under Role of Unions and Labour Relations: National and International Unions, page 313.

6

INCORRECT

The most frequent cited reason for decline in union membership is the change in the structure of the economy.

A) True

B) False

Feedback: Please see the discussion under Role of Unions and Labour Relations: History and Trends in Union Membership, page 315.

7 INCORRECT

An interesting aspect of union growth in recent years is that much of it has occurred in the _______ and among white-collar employees.

A) Prairie Provinces

B) Maritime Provinces

C) business sector

D) service sector

Feedback: Please see the discussion under Role of Unions and Labour

Relations: History and Trends in Union Membership, page 316.

8

INCORRECT

All but which one of the following is considered to be a goal of labour unions?

A) Obtaining adequate pay for services rendered

B) Obtaining safe working conditions

C) Restraining costs

D) Giving members a voice in decisions that affect them

Feedback: Please see the discussion under Goals of Each Group: Goals of Labour Unions, page 320.

9 INCORRECT

The survival and security of a union depends on its ability to ensure a regular flow of new members and receipt of _______ to support the services it provides.

A) membership dues

B) membership applications

C) management sponsorship

D) management checkoff provisions


10

INCORRECT

Which one of the following terms is best described as an arrangement that

requires union membership within a certain time of being employed?

A) Closed shop membership

B) Maintenance of membership

C) Agency shop membership

D) Union shop membership


Jackson Marsh is a Canadian citizen. He currently has an overseas assignment in Argentina. The company Jackson works for has its headquarters in Montreal, Quebec. In the position of operations manager, Jackson is working as a host country national in Argentina.

A) True

B) False

Feedback: Please see the discussion under HRM in a Global Environment:

Employees in an International Workforce, page 343.

2 CORRECT

The term "third country" refers to a country from which the organization primarily draws its financial support for all overseas business endeavours.

A) True

B) False

Feedback: Please see the discussion under HRM in a Global Environment: Employees in an International Workforce, page 343.

3

INCORRECT Curtis Lieberman is of German birth. He works for an organization with operations in Switzerland. The organization however, is based in Berlin. Because Curtis is German and works for a German organization in Switzerland, this indicates that he is considered a _____.

A) parent country national

B) host country national

C) second generation national

D) third country national


Employees in an International Workforce, page 343.

4 CORRECT

The usual way that an organization begins to enter foreign markets is by incorporating as an international organization.

A) True

B) False


Employers in the Global Marketplace, page 344.

5 CORRECT

______ describes the strength of the relation between an individual and other individuals in the society.

A) Individualism/collectivism

B) Long-term/short-term orientation

C) Uncertainty avoidance

D) Power distance

Feedback: Please see the discussion under Factors Affecting HRM in International Markets: Culture, page 347.

6 INCORRECT

Which of the following is not a dimension of culture as defined by Geert Hofstede?

A) Masculinity/femininity

B) Repatriation

C) Uncertainty avoidance

D) Short-term orientation

Feedback: Please see the discussion under Factors Affecting HRM in International Markets: Culture, page 347.

7 INCORRECT

Which one of the following terms is best defined as an employee who manages an operation abroad without locating permanently in that country?

A) Repatriate

B) Cross-cultural expatriate

C) Virtual expatriate

D) Transnational expatriate

Feedback: Please see the discussion under Selecting Employees in a Global Labour Market, page 354.

8 INCORRECT

Jim is being sent on a long-term work assignment to Australia by the company he works for. The organization has provided training including preparation for departure and his return home as well as a mentor to give him information about the culture he will be living within. This type of training is referred to as _______.

A) cross-cultural preparation

B) repatriation

C) cultural adaptation

D) exploitation preparation

Feedback: Please see the discussion under Training and Developing a Global Workforce: Cross-Cultural Preparation, page 356.

9 INCORRECT

_______ helps expatriate and inpatriate employees make the transitions to and from their assignments and helps the organization apply the knowledge obtained while at those assignments.

A) Cross-cultural preparation

B) Repatriation

C) Career development

D) Transnational HRM practice

Feedback: Please see the discussion under Training and Developing a Global Workforce: Global Employee Development, page 356.

10

INCORRECT

The process of preparing expatriates to return home from a foreign assignment is known as ______.

A) Internationalization

Expatriation

B)

C) Inpatriation

D) Repatriation

Feedback: Please see the discussion under Managing Expatriates: Helping

Expatriates Return and Minimizing Turnover, page 368. Research findings indicate that organizations that introduce high-performance work practices usually experience financial downturns and decreased productivity.

A) True

B) False

Feedback: Please see the discussion under High-Performance Work Systems,

page 376-377.

2 INCORRECT

When operating as a high-performance work system, manufacturers uses processes that include all but which one of the following?

A) Just-in-time inventory control

B) Flexible manufacturing technology

C) Job dissatisfaction measures

D) Total quality management

Feedback: Please see the discussion under High-Performance Work Systems, page 376-377.

3 CORRECT

_____ refer(s) to the way the organization groups its people into divisions, departments, and reporting relationships.

A) Reward systems

B) Organizational structure

C) Task design

D) Employee empowerment

Feedback: Please see the discussion under High Performance Work Systems: Elements of a High-Performance Work System, page 377.

4 CORRECT

In a high-performance work system, task design makes jobs efficient while

encouraging high quality.

A) True

B) False

Feedback: Please see the discussion under High Performance Work Systems:

Elements of a High-Performance Work System, page 378.

5 INCORRECT

A (n) _______ contributes to high performance by encouraging people to strive for objectives that support the organization's overall goals.

A) organizational structure

B) HRIS

C) reward system

D) transnational HRM culture

Feedback: Please see the discussion under High Performance Work Systems: Elements of a High-Performance Work System, page 378.

6 INCORRECT

________ is a necessary condition of high performance because it contributes to good long-term relationships with employees, customers, and the public.

A) Ethical behaviour

B) Teamwork

C) Empowerment

D) Knowledge sharing

Feedback: Please see the discussion under Conditions that Contribute to High Performance, page 380.

7 CORRECT

Which one of the following guidelines is not a key feature that can be found in a learning organization?

A) Generation and sharing of knowledge

B) Disrespect for the value of fellow employees

C) Critical thinking

D) Encouragement of flexibility

Feedback: Please see the discussion under Conditions the Contribute to High Performance: Knowledge Sharing and Figure 12.3, page 381.

8

INCORRECT

In order to measure employee satisfaction, an organization might use any of the

following methods except

A) Systematic Thinking

B) Pay Satisfaction Questionnaires

Surveys

C)

D) Exit Interviews

Feedback: Please see the discussion under Conditions that Contribute to High Performance: Measuring Employee Satisfaction and Engagement, page 383-

385.

9 CORRECT

Which one of the following is not considered a principle of justice?

A) Outcome fairness

B) Constructive Justice

C) Procedural Justice

D) Interactional Justice

Feedback: Please see the discussion under Figure 12.6, page 387.

10

INCORRECT

The HRM application of producing computations and calculations involved in

reviewing and documenting HRM decisions is called

A) Transaction Processing

B) Decision Support Systems

C) Expert Systems

D) Relational Databases

Feedback: Please see the discussion under HRM Applications, page 396.

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