Ateneo de Davao UniversityBusiness Management DivisionJacinto St., Davao City

In Partial Fulfillment of the Requirements for the DegreeBachelor of Science in Marketing

Submitted by:Bancud, AlexisDagohoy, Nicole KristineLumarlan, AichiPoblacion, RochardRobillos, Jane

I. COMPANY INFORMATION:

Name of the Company: EMCOR, Inc.

Industry: Retail

Address: Head Office JVR, Bldg., JP Laurel Ave., Bajada, Davao City, 8000

Vision/Mission/Goals/Objectives:

VISION

EMCOR is a world-class, community based destination store that provides affordable financing and competitive prices for quality products and services supported by personalized customer care.

MISSION

To provide the community we serve with quality products and services through our nationwide store network and by creating more job opportunities.

We commit to uplift the quality of life of our customers and employees while ensuring fair return to shareholders.

GOALS

The companys goal is to provide excellent customer service to its clients and customers, as well as to give reasonable prices for quality products.

The company also aims for the customers trust and support.

OBJECTIVES

To promote a profitable and sustainable business activity that meets the customers needs. To increase the company's market share To gain the competitive edge To increase the company's role in relations to social responsibility To provide excellent customer service To ensure the quality and services

Core Values:

Dedicate ourselves to PROGRESS, PERSONAL GROWTH and DEVELOPMENT and becoming a MODEL COMPANY.

Brief History:

EMCOR is a 100% Filipino-owned retail business corporation specializing IN APPLIANCES, furniture, computers & IT products, motorcycles, and money transfer through its network of specialty chain stores in the Visayas, Mindanao, and Palawan areas. With the launching of our online store, EMCOR will now be making its presence known in the online industry and promote its companys goals and vision to the global community.

EMCOR was founded by Jesus V. del Rosario in 1958 and we are currently under the JVR Foundation Inc.one of the many companies of the JVR Group of Companies.

We carry a wide array of product lines like Panasonic, Samsung, Sony, Sharp, Electrolux, La Germania, Whirlpool, Sanyo, Canon, Brother, Epson, Toshiba, Acer, Lenovo, Kawasaki, Honda, Suzuki, Yamaha and many others. We have also partnered with Western Union for our money transfer services. The core of our existence is our ability to provide high quality service to our customers by providing the right products at the right time, in the right place and at the right price.

We believe that as responsible members of our society, we at EMCOR should pursue our profit objectives in the spirit of service to the community. We believe in reconciling the profit motive of our Company with service to the nation. Thus, we strive to maintain a balance between the interests of our customers, employees, shareholders and the government by supporting national and local agenda for economic development, social reform, educational/scientific research, health care and environmental sanitation and preservation. To date, the JVR Foundation has given more than Php200 Million in philanthropic work.

II. COMPANY'S HR PLANNING & RECRUITMENT EFFORT:

How often does the company conduct Human Resource planning and job analysis?

Human Resource Development monitors the key performance measures of all employees in a monthly basis.

What are the types of recruitment for the following?

1. Managerial PositionsFor managerial positions, the company uses internal search wherein theassessmentof anemployer'scurrentstafftoascertainif any currentemployeesare sufficiently skilled or qualified to perform requiredjobvacancies. When abusinessengages in internal recruitment, a current employee might be reassigned to the newpositionby giving them either apromotionor an internaltransfer.

2. Entry-level/ Rank& FileFor the entry- level or rank & file applicants, the company uses external searches wherein theassessmentof thecurrentavailablepoolofjobcandidates, other than existingstaff, toascertainif any are sufficientlyskilledorqualifiedto fill and perform existing job vacancies. When abusinessengages in external recruitment, ahead huntermight be used to facilitate thesearch,contactandrecruitment process.

What are the reasons for recruiting?

The first reason for recruiting staffs is the growth of the business wherein the business increases in size and is likely to need additional staff. The company needs to employ new staff to cover more areas or territories for product sales, most likely to open up new branches or offices. Second, is the changing of job roles due to the massive development in technology. The company needs more people with information and communication skills. Third, is the filling of vacancies caused by leavers, specifically, people who acquire maternity leave, sick leave, or retirement leave. Last would be the reason of internal promotion wherein someone gets a job that is better than their previous one, that is within the business, which then makes a vacancy.

III. SELECTION PROCESS:

What is the selection process used by the company for:

1. Rank & File for entry levelThe candidate must undergo a pre-qualification screening before he/she may be considered to be fit for the job. There is an educational requirement, age, aptitude, etc needed. After pre-qualification, the candidate will be called for an initial interview, followed by an aptitude test. Then if they pass the initial process, they will be called for a final interview, and must submit Medical Examination results, and other needed requirements.Should they achieve all qualifications, they will be hired and will be under probation for 6 months before they will be evaluated for regularization.

2. Managerial / Executive

Managerial positions involve recruiting candidates within existing EMCOR employees. In pre-qualification, candidates must have been in a supervisory position no less than 3 years. Also, a certain number of trainings must be completed. When the administration decides hes/she is qualified, the candidate will be called for a comprehensive panel interview.

In the interview, the candidate presents their project study. Once the board approves the study, the candidate will undergo a probationary period of 6 months wherein he/she must achieve the targets of the project study. After 6 months, he/she will be called for another panel interview where the results of the project study will be evaluated. Once they pass, he will be a full-fledged manager.

IV. TRAINING AND DEVELOPMENT PROGRAMS:

List of Employee Trainings:Internal Customer ServiceBasic Customer ServiceBasic Supervisory CourseBasic Managerial CoursePartsmanship TrainingAccounting for non-accountantsTraining for trainersLetter writing courseAll sourced out trainings that each department needs

List of Employee development:Team BuildingPersonality DevelopmentRetreatsSportsfestSummer OutingCSR Activities

V. MOTIVATIONAL PROGRAMS AND BENEFITS:

1. What is the type of performance appraisal used?Rating Scale through Key Performance Measures

2. How often the company does evaluate employee performance?The company evaluates the employee performance on a monthly basis.

3. What are your rewards and incentives? Salary increase Cash incentives Appreciation from the company through certificate

4. How does your company impose or give statutory benefits? Aside from the mandatory 13th month pay, employees also receive Christmas bonus, and Performance bonus. They also receive annual salary increase.

5. What are the voluntary benefits and how does the company impose it to the employees?Cash and trip incentives through target achievement and/or performance evaluation

6. What are the Retirement Benefits? And how does it being imposed to the employees?

Employees receive monetary benefit which is determined by the employees tenure.

VI. APPENDICES:

i. Photos

ii. Interview Notes

Selection Process:

A. Initial Screening- the process of determining the basic need potential of the multinational's goods and services in foreign markets.

B. Completion of the Application Form- company specific employment form used to generate specific information the company wants.

C. Pre-employment Tests- are tests that organizations give to job applicants to help them hire employees who are productive, dependable, and low-turnover.

D. Comprehensive Interviews- a selection device used to obtain in depth information about a candidate.

E. Conditional Job Offer- a tentative job offer that becomes permanent after certain conditions are met.

F. Background Investigation- the process of verifying information job candidates provide.

G. Medical or Physical Examination- an examination to determine an applicant's physical fitness for essential job performance.

H. Permanent Job Offer

Statutory- is defined as something fixed, authorized, or established by statute, therefore the benefit packages that Canadian employers offer, are designed to enhance the well-being of their employee base, and will contain both statutory and discretionary benefits. Statutory benefits are some of the benefits also referred to as employer paid benefits.

Job Analysis- is a process to identify and determine in detail the particular job duties and requirements and the relative importance of these duties for a given job.

iii. Sample Form

EMCOR GROUP INC.,FREQUENTLY ASKED QUESTIONS

1. Where is Emcor located?

Emcor Head Office is located at JVR Building along J.P. Laurel Avenue, Bajada, Davao City, Philippines. It operates more than 160 stores spread across the Visayas and Mindanao areas. K-Servico Trade, an Emcor affiliate company, operates more than 100 stores in the Luzon areas. You may look at our directory to locate a store nearest your area in the Philippines.

2. What are your store hours?

Emcor stores are open from 8:00 a.m. to 6:00 p.m. (GMT+08:00), Monday to Saturday.

3. Who can shop at www.emcor.com.ph?

Foreign and local customers can order online for in-store pick-up or for delivery to your specified address as long as it is part of our delivery area. Emcor stores handle deliveries in the Visayas and Mindanao while K-Servico stores take charge of deliveries in Luzon areas.

4. Is the delivery free of charge?

No. Delivery charges will be added to the total billing statement. Initial cost is P500. Please click here for delivery charges.

5. When will you deliver my order?

Purchased items are usually delivered within three (3) to seven (7) days.

6. What is the process of ordering on-line?

There are various stages that take place in making an order. First, the customer makes an order and puts it in the cart. If you are a new customer, you will be required to register before you can checkout your items for payment. Registered customers will directly go to the checkout counter. Emcor will start the process of delivery immediately after payment is confirmed.

7. How do I pay for my order?

You have 4 options to pay for your order. You can pay through:

a. YesPayments

b. Western Union

c. Globe Cash

d. Emcor Store Counter

8. Are your products covered by warranties/guarantees?

Yes. All products sold by Emcor and K-Servico stores carry the manufacturers warranties/guarantees that are honored by any accredited service centers throughout the Philippines. Specific warranty provisions and conditions are printed in the accompanying warranty certificate for every product sold.

9. Where do I get my defective unit/item repaired?

Emcor and K-Servico are accredited Parts and Service Centers of the items we sell. You may bring your defective unit/item (under warranty including non-warranty) at the nearest Emcor or K-Servico Parts and Service Centers. You can also have your unit repaired at any accredited service centers of the manufacturer in your place.

10. What is your return, exchange and cancellation policy?

a. Defective or malfunctioned unit/item must be reported to the nearest Emcor or K-Servico store within one (1) business day from the date of delivery or pick-up.b. Replacement of any purchased unit/item that has been confirmed defective can be availed of within seven (7) days from the date of delivery or pick-up only when the following conditions are met:a. The unit/item must be in its original cartoon box with complete accessories and packing materialsb. Sales invoice must be presentedc. There should be a recommendation from the manufacturer or its authorized service center or Emcor/K-Servico technician that the unit/item is eligible for replacementc. Once payment has been verified, the transaction cannot be cancelled anymore since the payment made for your order is automatically captured by your bank.

EMCOR GROUP, INC.

Facilities and ServicesOn-site and on-budget

EMCOR Facilities Services (EFS) provides site-based facilities management, operations, maintenance and consulting services for single buildings, campus settings and national portfolios.

Our objective: to help ensure continuous systems operations, maximize operational efficiency, while controlling capital expenditures.

The following are some of our facilities and services:

Integrated Facilities Management Supplier Management Facilities Diagnostics Renovations & Retrofits Energy Audits Vertical Transportation Property Condition Assessment Capital Planning Security,Cleaning, Catering, Landscaping Preventive &Predictive Management Benchmarking