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JUDGE OR SUPPORT?JUDGE OR SUPPORT?

Presented By :

M.Sai Krishna 24NMP-17

B.V.Rajendra Gowda 24NMP-21

Ajoy Agarwal 24NMP-31

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ContextContext

Mr.Ajay Pathak is a Guest ServiceAssistant

A graduate with 15 years service in

the luxury hotel and active in socialcircles

Not considered for promotion by hissupervisor Mr.Vinod Sharma

Mr.Pathak approached the ExecutiveHouse Keeper, who has to take adecision now

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Situation AnalysisSituation Analysis

Mr.Pathak was a dedicated employee andrated high by his previous supervisor

The new supervisor Mr.Sharma, who hasjoined two years ago, was task-oriented,

strict and not broad-mindedMr.Pathak was given a poor rating in theprevious year by Mr.Sharma

Mr.Sharma is probably biased in his appraisal Did not approve of Pathaks extra-curricular

activities Mr.Pathak took cash loans from office and

colleagues

Held a poor impression of Mr.Pathaks character

Mr.Pathak is lame and comparatively less educated

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IssuesIssues

Design of appraisal processEmployee evaluated on generic dimensions

which were not defined properlyAppraisal parameters are not oriented

towards job requirementsDenying promotion on the grounds of

physical disability amounts to discriminationRater affect in case of Mr.Pathak

Recommendation of promotion was basedonly on previous year appriasal which is avery short period Recency Effect

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DecisionDecision

Factors involved Mr.Pathak was rated high during the

previous years

Whether Mr.Sharma has made error due to

his perceptual set? Mr.Pathaks extra-curricular activities point

towards his sociability

What are the actual job requirements andwhether Mr.Pathak would be able to do

justice?

Objective evaluation should be done tocompare both candidates

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Appraisal ProcessAppraisal ProcessThe performance evaluation

involved rating the employeeon attributes like intelligence,character, conduct etc

These attributes are genericand open to interpretation

The specific dimensions formeasuring these attributesshould be made clear to theappraiser

The attributes do not try toevaluate the actual jobrequirements like good

communication skills, phoneetiquette, customer feedbacketc

The appraisee may not haveknown about the evaluation asthere is no information that

Mr.Pathak had objected to thepoor rating or Mr.Sharma

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