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HRM 10 BHRM 10 BEmployee Relations

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Gr ievanceGr ievance

Any factor involving wages, working hours or conditions of

employment that is used as a complaint against the employer

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Majo r Sou r ces of Gr ievancesMajo r Sou r ces of Gr ievances

y Symptom of an underlying problem

y Unfair treatment of employees

y Bad relationship between supervisors and employees

y Organisational changes/ Restructuring

y Labour/staff union activism

y Negative and/or dissatisfied employees

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Majo r Examples of Gr ievancesMajo r Examples of Gr ievances

y Absenteeism

y Insubordination

y Overtime

y Plant/ office rules

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G uidelines fo r HandlingG uidelines fo r HandlingGr

ievancesGr

ievancesy Aim to develop a work environment in which grievances do not occur

y Recognise, diagnose and correct causes of potential grievances

y Be fair to all level of employees

y Investigate and handle each case carefully

y Give the person full hearing

y Visit the work area of grievance if necessary

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Managing Difficult EmployeesManaging Difficult Employees- -

Common P r oblems & RemediesCommon P r oblems & Remedies( continued)

3. Insubordinationx

Clear verbal communicationx Counselling x W ritten orders wherever requiredx W ritten confirmation for refusal to obey ordersx Create paper trailx W hen to report the issue to HR dept.

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Managing Difficult EmployeesManaging Difficult Employees- -

Common Pr

oblems & RemediesCommon Pr

oblems & Remedies( continued)

4. Conduct with fellow colleagues

Code of conductFair investigationCounselling Disciplinary action

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P r eventing Discipline IssuesP r eventing Discipline Issues- -

St r ategic & P r oactive App r oachSt r ategic & P r oactive App r oach1. Recruitment & selection

x Organisational culture & Job fitx Multiple interviews for selecting employeesx Checking background information & references

2. Training & Developmentx Proper orientationx Training to reduce skill gaps & improve competenciesx

Training of supervisors in coaching & counselling x Career progression plans for employees to develop long termcommitment towards organisation

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P r eventing Discipline IssuesP r eventing Discipline Issues- -

St r ategic & P r oactive App r oachSt r ategic & P r oactive App r oach( continued)

3. HR planning

E ffective job designW ell defined job descriptions & performance standards

4. Performance AppraisalsMutually agreed reasonable standardsContinuous feedback Regular performance evaluationConstructive & documented feedback

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P r eventing Discipline IssuesP r eventing Discipline Issues- -St r ategic & P r oactive App r oachSt r ategic & P r oactive App r oach

(continued)

5. CompensationFair pay & rewards policiesRecognition of employee contribution

6. Effective Appeal MechanismNo fear to question management decisions

Administer justice

7. Effective CommunicationBe approachable to employeesBe fair to all level of employeesPrompt solution of employee issues